Professional and thorough. Lower prices than the auto service I used to use. Very good communication - they send updates via text and email.

Andy was the consummate professional. I have worked in the Auto Industry over 15 years, and have had poor experiences with multiple local dealership maintenance departments. Deciding to support local business and bringing vehicle here was a game changer. I will never be back to another local dealership for maintenance. Honest, knowledgeable, and a great experience. Thank you!

After thinking this over I just cant recommend. I really wanted to like this shop but they took a week and then just soaked me on a very expensive inspection... just an inspection. Then I got OUT of there. If you go there: be on your gaurd and get printed quotes of everything you will be charged for before ever giving over your keys. This makes me feel like this is predatory behavior waiting for a nieve victim.

Andy was very thorough, communicative and professional. He kept me informed throughout the process for my 48K mile inspection and maintenance. He was clear on options for items that needed attention and repair and talked through each one. I am very appreciative of the quality work done on my Crosstrek. Thank you!

Friendly service, responsive, and provided a detailed summary of the work done.

Andy is the best mechanic we have EVER been to. He’s honest. He’s not pushy. He’s fair. He’s kind. I recommend him to all my friends. I feel completely safe going to him even when I know nothing about cars. He’s never steered us wrong. HIGHLY recommend TLC auto!!!

Weve been using TLC for over 20 years., with various ages/makes & models of cars in that period. Clean, roomy waiting area, taking care of little& big issues.Today was easy, figuring why one of my dashboard lites was blinking for about 16 hrs.

Love supporting family businesses! TLC Auto Care was honest and very helpful. Car repairs can be expensive, but it is an investment to make sure that your vehicle is safe and drive-able. They patiently answered all of my questions and were transparent about their services. I did not feel pressured to do anything that I was not comfortable with. Also, their diagnostic report is a huge plus - detailed and easy to read and understand! Thanks TLC for your help!! Much appreciated! And definitely recommending you guys to my friends and family.

Great service! Very helpful and saved me money where they could. Will be back again.

Great work, complete transparency on everything, and very competitive pricing.

First time customer. Great experience. Not particular familiar with cars and they gave me documentation with photos of the inspection, explaining what was good and what was not. I felt very informed about the suggestion for what work can be pushed off and what should be addressed. Great local, family owned business. Will go back again.

Honest efficient and dependable! I will refer my friends and family

They guys there are the best!! They let me know about an issue with my car but were upfront saying it wasn’t an issue now and I had a while before it needed to be fixed. I appreciate the heads up and their service was top notch!! Will definitely be coming here for all my car issues.

Our experience with TLC Auto Care has been wonderful! They have worked on two of our vehicles now and we’ve been very happy with their assessment, recommendations, cost of service, and timely repair. Andy is very kind, personable, and great to work with. John did our most recent repair and got us back on the road within a day. We highly recommend TLC Auto Care to anyone looking for a positive auto repair experience.

Timely and a great value!

After not finding a code for the issue, or being able to replicate it, they continued the diagnosis and offered honest suggestions without pressure. After the issue seemed to reoccur, they gave sound advice and researched possible issues and available for more work if needed - even had a loaner

TLC is the auto repair shop I have been looking for. They provide excellent and thorough service at a fair price.Our car was long overdue for maintenance so I asked a trusted coworker who has experience in the automotive repair field who he would recommend. He told me TLC without hesitation. I checked out TLCs reviews online and was impressed with what I read so I made an appointment. I am sure glad I did. We dropped our car off in the morning with Andy for a tune-up and inspection. TLC got back to us with a text message that had a link to our inspection report. It explained both what was good and what needed repair along with pictures of what was found. We found the color coded results of the Vehicle Evaluation straight forward and easy to understand. We authorized all the repairs they suggested, all work was completed quickly, and we were able to pick up our car that evening. Andy was very professional, respectful in his communication, and offered solid advice about future maintenance. We are very happy with the results and we will be happy to trust them again in the future.

After repairing my leaking oil pan, I found that they overfilled the oil by a quart! They either went by the spec not the dipstick or simply DGAF. My existing leak got worse (as you can see the new puddles verses the old dry ones), possibly because of this overfill. Anyway, I’ll double check the oil pan job when I get a chance. Overall, I would not come back and would not recommend them to anyone.

Only used them for pre-purchase inspections but their thoroughness and the report quality are awesome.

I was on my way home from work when my car died. My dad just happened to call me after I had called a tow and when he heard what was going on just said, Take it to Andy. My dad has been taking his cars to TLC since I was a kid and this was the first time I was having car problems to this extent. They got my battery, alternator, transmission fluid, and belts all taken care of and were super transparent through the whole process. Feels better driving my car now than it ever has. If peace of mind is one of your highest priorities, than TLC is a great bet. Thanks guys!

TLC is the best. Excellent quality and good value. Very Helpful and they meet their promised schedule.

My 2005 Outback needed quite a bit of work. New front wheel bearing, new rear struts, new rear brakes and an engine oil and transmission fluid flush. As has been my experience whenever TLC services our vehicles their work is thorough and they are an extremely professional organization. Highly recommend.Michael HubbardMichael Hubbard

Great honest and timely will refer to my family and friends

We had a wonderful experience with TLC! They explained all services our car needed thoroughly and made sure we were comfortable with everything that needed to be done and the price quote before they started working. Andy was extremely kind and went above and beyond and shuttled my husband after their closing hours so we could pick up our car before they closed for the weekend. They never tried to swindle us into services we didn’t need-which other mechanics we’ve gone to have done. Highly recommend!

Great experience at TLC. I was told by the Nissan dealership that my brakes were at 3mm about 2 months ago. I set up a brake inspection at TLC, thinking that I would need to replace my brakes as well. Andy let me know that my brakes were actually at 5-6mm and wouldnt need replacement for a while. I appreciate the honest work they do here and will be definitely returning in the future.Update: went to TLC again July 2020 and still 5 star service. I needed my brakes replaced and a few other things. Andy and the team took care of everything with a detailed report (broken down by category with pictures). Definitely recommend TLC Autocare!

Andy(TLC Totem lake) is a very honest man. My car was misdiagnosed by another Auto shop. I was at the edge of giving up on my car when a friend recommended TLC Totem Lake for me. My car was towed to the work shop.After I talked with Andy, he informed me that they need to do their own diagnostic on the car to see what was wrong. I told him that the problem was already diagnosed. He insisted that they do not do their work based on other mechanics diagnostics. I reluctantly agreed to that. He called me back to let me know that their was nothing wrong with the part that I wanted him to change. What was wrong with the car was just wiring issue. He called me back after few hours to let me know that my car was ready for pick up. I could not believe it. I am so grateful for their honesty and integrity. TLC is the best. I will recommend TLC to any one at any time without looking back. Thank you TLC, 👍.

I felt like I received VIP treatment when I took my old Cadillac here. Very professional and helpful. My bill was so much less than I ever expected. I definitely will continue to bring my cars here.

Andy was great at explaining the work and the online diagnosis with pictures of the problem areas was awesome. They are honest and fair. Actually came in under my estimate. Im definitely going back with any future work.

Been going here 5 years and theyve always treated me well. Prices are reasonable, they gave me a loaner when a transmission took a while, and they just do a good job.

I found TLC AutoCare on a google search and read all the positive reviews people arent kidding the customer service here is above and beyond! I called in the late morning was able to get my car there by 1:30 was given a brand new 2018 Ford Hybrid rental for the remainder of the day. I received a call roughly an hour later with a quote that was very reasonable. They had my car fixed and ready to go by 5:00pm that same day. I will definitely being going back in the future and recommending them to my family and friends!

My experience at TLC autocare was great! They were very kind and had awesome communication throughout the process. I told them about multiple concerns I had with my vehicle and they diagnosed the vehicle and explained the issues they found. Not once did try and sell me on unnecessary work. They got me in and out, I found my new shop!

A great experience with my 2015 Subaru Forester. So great, I took my second car (2013 Lexus ES350 in for service a week later! Knowledgeable, friendly. on-time and reasonable prices. They wont suggest unneeded sevices/parts.

Brought my wife’s car in for the first time and the team at TLC Auto did an excellent job. They finished their work in a timely manner and clearly communicated their findings and recommendations.

I have been brining my car here for several years and have always had great service keeping my 21 year old car running, At one time I almost sold the car, but they brought my engine back to life. So glad I found them. This time they came to the rescue for my granddaughters Jeep. Thank you Roosevelt for another great job! Andy has been considerate of my limited budget and has helped me make decisions about what and when service should be provided so I have been able to safely spread the work out. Thank, guys!

TLC Auto once again took fantastic care of my 2008 Dodge Sprinter. They worked fast and did excellent work on my company van. They also loaned me a car to use while mine was being repaired! Great service as always! Highly recommend this shop!

ACE certified technicians. Friendly staff. HONEST estimates. Pretty much everything one needs for an honest repair work experience. Andy and John are top notch people and know their cars! Tell em Jim R. sent you!

Besides family and your closest friend, the two people you rely on most are your doctor and your auto mechanic. We were blessed to find Andy far too soon after moving to the eastside due to some car trouble. The attention to detail, prompt follow-up, and friendly service provided by Andy and his entire staff are second to none. What really sold me was that, on more than one occasion, Andy has either talked me out of a repair i thought was needed or sent me to the dealer for my vehicle if it was more cost effective or if the dealer had the special know-how or tools needed. You need that honesty from both your doctor and your car doctor!

Andy n Jon are awesome at what they do. Did my pre-purchase vehicle inspection with them. Its $200 but they check 3x more components than standard auto shops. Well worth it.. gave me tons of ammo when making my used car purchase. These guys are genuine n they care!

Honest, ethical, and professional. Edit: I brought my car in again for unrelated issues. I have an older Bronco, the guys chased down the ghosts, and even though some parts are hard to get, Andy and his crew know where to find things others cant. She runs so quiet now you dont know shes on. This is the only shop I go to when I live in the area. Thanks guys.

I have been a TLC for about twenty years.I dont know how you could find a better place to get reliable, honest, professional service on your vehicle. Andy and his staff our very conscientious of your needs to keep your vehicle perform optimally at fair prices. One never needs to worry about being taken advantage of with unnecessary repairs and service.

My family and I have been going to TLC for years now. Andy, the owner is a wonderful fellow and is always helpful when explaining things that my car needs and what it doesnt yet. Always a fair price for great work and the crew there always do a fantastic job. Cant be beat!

Thank you for helping me with my car disaster! It was a long arduous journey to replace my engine - dealing with the warranty company, etc. They leant me a car to drive during the process which enabled me to get around without too much worry. I could see why they are TLC 👍

Great service, I enjoy service report received with each service. Owner works with you in every way possible. Hope to see the business hold together after original owner retires. We have faith.

Fantastic service, fast results. Ive taken them everything from a big truck to a small cars, and they have never made me unhappy I went to them. They do everything they can to make it easier for you, including over the phone payments if you cant get in before they close. Great place to go of you just want it done right, done fast, and not have to wory about anything.

Good prices, always willing to explain any car problems in detail. I love that if youre interested, they are as intentional about education regarding your car as they are about fixing it. Very helpful, response, and trustworthy. I always recommend this place to my friends.

TLC Auto is great! They are such honest people and really care about their customers. I have been to them a few times now, and they always give me great service! Love them! :)Thanks guys!

I always have taken my 2009 Nissan Rogue to the dealership for service/repairs. I had to get some work done to my car so being new to this area I looked on line for the reviews. I called a few auto repair shops nearby and TLC replied immediately to my email request. Their response to me was quick, respectful and professional. I went to their shop for an estimate and once again treated with the utmost respect and service. I decided to let them give me an estimate that day, they provided me with a loaner car and called me as soon as they had the estimate completed. I saved a lot of money and more than anything I feel I can trust this shop. I will recommend TLC to everyone. Thanks TLC

We have used TLC Auto Care for years and have appreciated all of the work they have done for us. The work and their recommendations have kept our cars in good shape for many years. I tell my friends and now Im telling you - these are good an honorable people. They will treat you and your car very well!

Andy and his crew kept my Subaru running for 5 years, until I sold it when it was 17 years old. They are always honest, the prices are great and its a pleasure doing business with them. Ive overheard Andy tell other customers that it was time for them to replace their car, that he didnt want them to keep putting money into it. What other mechanics do this?Ive already taken my replacement car to them. I couldnt be more satisfied.

As a first time car owner, I brought in my car to TLC and was greeted with nothing but friendliness, and great information. After they took the first look at the car I was clearly presented with all the items needing attention, and given a road map of when I should bring the car back in for continuos maintenance and overall great shape. The staff here is very open, friendly, and always eager to help. Im glad I found this hidden gem of a shop and highly recommend TLC to anyone out there.

Quickly and accurately diagnosed problem with my car, and performed repair on time and at quoted price.

Great shop, Andy is real cool. Ive gotten many repairs and maintenance done from them, would definitely recommend to anyoneAnd a friendly dog in the office what more can you say

These guys are simply awesome. Every time I needed them they were happy to help. Prices are great

So far I am very impressed. I brought my car in for a diagnosis and, instead of a giant bill, I was informed of the upcoming services my car will eventually need so that I can plan my finances accordingly. HOW REFRESHING! Honda of Kirkland would have charged me $100+ simply for diagnosis time, then they would have listed a few things that I need to have repaired immediately. Instead, Owen explained everything to me, educated me, told me to replace my serpentine belt at my next LOF. They didnt charge me a cent that day. They claim to be an auto care company with integrity and so far I believe it. Ive been searching for this for A WHILE! Furthermore, I like that they have an extensive customer care program, free loaners, and their prices are generally lower than at the dealership.

Always a pleasure to do business with honest people.

Professional, full understanding, and cars that we can count on...

Ive been going to TLC for a couple of years, and I love the service! Andy is helpful, and good at explaining what services will keep my aging car on the road as long as possible.

Because they do a great job no hassle

I called Owen to try and schedule a last minute buyers inspection for a van I was hearing mixed things about (from another mechanic vs a dealer). He didnt have the time to do an inspection, but he spent time on the phone explaining to me what he thought was happening in the deal, and what his opinion on the van was. I was floored that he even took the time to talk to me and his advice was excellent. Thanks Owen!

I took a very tired 2002 car into TLC and after checking it out and giving me their recommendation, Andy { hereafter referred to as SUPER NICE, HONEST BUSINESS OWNER } made a list of needed services and allowed me to decide what I could afford .Next day I picked my car up and WOW, she still had gray hair but she runs like a new car .I will totally trust Andy, AKA TLC, with all things mechanical going forward .

My experience at TLC Automotive was very pleasant. I went in for a repair and found out my car didn’t have the issue I though it did. TLC used excellent trouble shooting skills to diagnose the problem and let me know exactly what was needed. This was all done without a severe hit to my wallet. I will defiantly be going back for future service.L Randle

Melissa saved me when I needed it most. My Kia Sportage was dead. I had tried jumpstarting it to no avail - I didnt know whether whatever was wrong would cost me a little or a lot. I called her and told her the situation and she immediately surmised it was a dead battery. She said she was nearby and would buy one for me on her way home. Half an hour later she was here, the new battery was in, and I was on the road again. She is gold.

Honest work and very helpful

I had an issue with a promotion that they were running, and the guys at TLC went way above and beyond what they had to do to make it right. Cant say enough nice things about them, and while I dont live close enough to use them for everything, Ill be sending people their way at every opportunity. Thanks again!

Fantastic service! Excellent work and communication! Highly recommend!

Honest and great service

Andy is wonderful to work with and as a women who knows little to nothing about cars, I trust him 100%.

They didn’t try to sale me on anything else or try to talk me into fixing anything else on my car.

Ive gone to TLC ever since moving to the eastside years ago. Andy is honest, fair, reliable and trustworthy. Thats about the full book in my mind when I look for a repair service.

Great service!! Honest work!

Fair prices, great service. Owners son recently took over, though, so cant comment on how it is now.

Excellent communications, fair priced and very thorough

Great service, knowledgeable, and trust worthy.

Good work

Honest and friendly