Yesterday I went in not knowing If I was going to come out with a new car but sales person Monica helped us out so much, she is also really nice the only issue I had... was that cup on her desk... dont fall for it people its not a real spill... 😆 🤣 😂 other than that she was great and she is bilingual too 😊😊😊🇨🇴

This was a great business to deal with it. Everyone was very nice and you could tell they value their customers. More specifically as to why I am providing a 5 star rating is…I had a great experience dealing with Kevin Murray at this dealership. He provided me with exceptional service and easily had a solution to my complex situation. I’d recommend asking for him if you decide to visit the dealership. Overall super satisfied with how he valued me a customer. Got me back into the car I wanted!

So I have been meaning to write this review for a while. My experience here was amazing I couldn’t recommend it enough. Form when I walked in the door till I bought the car. Ms Wendy was my saleswoman and she was beyond understanding in what we wanted and very personable. We looked at several cars that would fit my family and we ended up going with a 2021 traverse!! My wife loves the car and I’m glad it fits her. The dealership and the staff were amazing with my kids as well and I have four of them. The finance manager as well was amazing and down to earth and easy to talk to and very personable as well. Mr Henry was an amazing person to talk to. Got everything done in a timely manner and was more than satisfied with the service that we got. If your looking for a Chevy go here or a car in general I highly recommend going here.

This was an awesome experience, thank you Tristan Harris for all you hard work out in the Texas heat! I got exactly what I wanted! I big shout out to Bobby Cook as well! Thanks again, I love my truck!

In the super busy life we all live, Adam Barton, Bobby Cook, Chad Caouette, Jim in service, and Mike in finance slowed there pace down intentionally to provide one thing for my wife and I…. Peace of mind. This team individually made it a point to address our needs and concerns. Adam stopped and answered questions while on vacation with his family, Chad had 3 customers, asking them to hold up for just a second, Jim was in 2 hours after closing while addressing emails early before opening time, and Mike being new to the organization learning All American way… This experience deserves accolade as well as a big thank you From my wife and I to your team. Thank you

Monica was amazing!! She worked quick and made sure we were taken care of during the process. The whole process was smooth and easy!

Sales department is awesome shout out to Monica!!Touching bumpers FAILOil and lube is a different story. I was there today and after waiting for oil and lube. The guy who drove my truck back to the front. Managed to touch Bumpers with another truck. I couldn’t even fit a dollar bill between both bumpers. The guy who was checks you in was Super apologetic. I didn’t get the same response from the Service manager or I believe his a shop foreman. I basically got no scratches no problem we’ll talk to the guy.

Elmer Jackson was very professional and helpful. Great sales experience, would buy a truck from this team again. He even helped me out after the sale with a minor issue and called me directly and helped me diagnosis and fix the problem! 5+ stars.

Absolutely outstanding service. Go see Calvin and you will be taken care of. Today was my first purchase from this dealership and it won’t be my last. Everyone involved was kind, friendly and prompt. Well done!!

Austin Bitner and Wendy Martin were a great help in the purchase of my new 2021 Tahoe. It was a smooth operation from start to finish.

The service was fast and professional. ALL employees were very polite and friendly. We were amazed at how everyone was patient and helpful in every aspect of our stay. Wonderful customer service too.

Mr. Frederick Norman & Mr. Jimmy Alaniz wonderful sales personnel.Love my 2021 Chevy Trailblazer RS

The customer service is very poor at the service department. I was told that it would take a day to diagnosis the stability track fault on my vehicle. After two days I called the service department but was not able to contact the service advisor. So I left several messages that day. My vehicle was there for 10 days and the only time I received any updates was when I came by the service department. The issue is poor customer service and no communication from the service department. The customer service was really good in the past, so Im not sure why or how things have changed so badly. The service advisor should keep the customer information at all times. Currently this isnt happening.

Amazing experience. Our sales rep, Bryan Grondahl, is a Corvette EXPERT. His communication throughout the process was outstanding - always answering phone calls (even on his day off!) Will be doing business with him in the future!

Thank you Mike Long and All American Chevrolet of Killeen for making the vehicle purchase so quick and easy. Everything was done over the phone and all we had to basically do was come in and sign. Although we did have to wait for finance but it was worth it because they were able to find extra savings for us. Both my fiancée and I appreciate the awesome customer service and professionalism from start to finish.

Yeah came to this dealership hoping to buy a car, and I would highly recommend Sales Rep Ship for getting a car for your need and PRICE RANGE! Be honest with what you are really going for and he can get you a pretty good deal using most of his time on you and really helps out. Same with the management and finance themselves, very patient and kind people. Definitely will be dealing with Ship next time I buy a car if I’m still in the area. Plus they give you plenty of time to get the vehicle you need that suits you

I had a great buying experience at All American Chevy in Killeen, TX. Kudos to my salesman Kevin Murray and the finance team on getting me a great deal on my trade-in and lowering my payments. They were the only dealership that had the car I wanted in stock. I thought I was going to have to go with a baseline model, but Kevin made sure I got the car I wanted! Love it!!!! Great job Kevin and All American Chevy!

Service dept. is terrible. They are misleading and not truthful. They told my son 10-12 days for a warranty repair. Its been 16 and now they are saying 4 more days. That brings us to a total of 20 days. 20 days without a vehicle. 8 days overdue. No loaner, no rental. nothing but excuses, that is when they answer the phone. They dont return phone calls. Please, please consider other options when servicing your vehicle. Our service men and women, deserve far better.

Amanda was very professional and was able to get my vehicle in and out for an oil change and tire rotation.

Outstanding customer service. They made the purchase of my new truck as easy as can be. EJ was knowledgeable and made sure I got the truck I wanted without pressuring me into making a decision. I’d recommend this dealership to anyone looking for a vehicle.

Working with Bryan and EJ was such a pleasure. They are two of the best sales people I have ever had the pleasure to work with. I was in and out with my new truck in 3 hours!!!!

I love this place! The service here is always so friendly and quick. I showed up an hour early last time and they were still able to get it done by my appointment time. I cant remember the name of the nice lady that walked me out. But they are all so wonderful! I live in Austin, and still plan on using them for my service work :)

They don’t work on their “own cars” that are over 10 years old

We had a great experience purchasing a new truck here. Kevin Murray was our guy and he was especially helpful. Kevin made the process very easy, always responded quickly to all our questions and went above and beyond to help us find the right vehicle for the right price. Everyone we encountered at the dealership were very friendly and helpful. We definitely recommend All American Chevy of Killeen to anyone looking for a car.

Everyone was amazing. I wanted a car they didnt have and between Doug and Austin they got it to me in just a few weeks. Thank you for another great car buying experience!

This is a review for Wendy Martin. She is our sales professional for AACK and we were very pleased with her. My whole family loves her. She got us into a 2020 Equinox that we are extremely happy with. She is polite, professional, assertive, family oriented and has amazing customer service. We always know who we can go to for a car :)

Monica was AMAZING! She took great care of us and helped us so much. The customer service we experienced was the best

The service department under the tutelage and leadership of Mr. Leslie is a privileged and honor.

I bought a 2021 Chevy Silverado Trail Boss LT from this dealer in January I have had the engine check lite come on in less than a year for multiple different things to include emissions, traction control and parking, the blue tooth no longer pairs with phones unless it is physically plugged into the truck. The service department told me to pick a day to drop my vehicle off and that it will take several days just to diagnose the problem not including to fix it. They do not provide any transportation while the vehicle is being serviced or diagnosed. Mind you this vehicle is completely covered by the warranty but this location refuses to provide a proper service. They want me to leave my only means of transportation and you are just left on your own. They claims the chip shortage is why they can’t provide timely service but their chip shortage has nothing to do with me or my warranty and the 58K I spent on this truck.

The whole experience was very smooth and Michael Long with sales definitely went beyond great assistance! I told him which vehicle I was interested in, finally decided Ill take it but at the time I had a rental I had to go return so he let me go drop it off and picked me up to finish the deal! What, yes he did! Also Jackson with financing was great as well, aside from already knowing the finance part he just made it very easy to get me out the door and onto 4 wheels.

Cody Hoffman provided me with great and speedy service. The best I have had at a dealer. Keep it up!

My experience at All American Cheverlot was wonderful. The staff was very helpful especially, Jimmy Alanis. He was amazing and very professional. I highly recommend Jimmy to assist anyone with their car buying process. 5 stars all day. Thank you Jimmy for all the hard work you put in. I will definitely see you in the future. 💜

I was more than pleased with the customer service that I received from the service department at All American Chevrolet. From the time that I called the service department to report a problem with my vehicle to the time that I picked it up after the repairs I was treated well. Landon is a true asset to your service department. He is very professional and keeps you informed during the time that your vehicle is in for repairs. I appreciate his great attitude and his overall help in getting my car back to me as quickly as possible. Tim was also very personable and kind when we returned to pick up my vehicle after the repairs had been completed. Both Landon and Tim are true assets to the service department! The mechanic that repaired my vehicle also did an excellent job in finding out what the problem was and then repairing it. Im very happy with the service that I received at All American Chevrolet.

The respect and hospitality I was treated with was outstanding. Everyone at All American really went above and beyond for me and I would definitely go back and would highly recommend this dealership and the employees. Tristan and Eddie are great people and I would recommend them to anybody.

I’m horrible with names but the guy that checked me in was amazing! He made sure I got the best price and made me feel valued! The valet guy is always wonderful! Each trip with him is educational, and I always learn something new!! Kyra checked me out. Her name was easy since it’s the same as mine. She was very sweet, polite, and professional. Her personality showed. She could’ve been dry and just checked me out, but she didn’t. She made a connection with me that I appreciated.Keep up the good work!

Brian G. was extremely helpful with understanding what we was looking for in a truck.

I had a great experience this last Monday. I set up my appointment with Frederick and he was awesome! He’s was honest about things and we had good conversation. Also, the atmosphere felt like it was no pressure. I believe the floor manager came up to me, he was also very nice, and tall. Now my man Viz in the finance office. He was super chill as well. His music was also a huge vibe. He pushed a lot of buttons to get me to a comfortable payment while also getting some benefits. I would recommend this place to everyone. If you go, you have to ask for Fred. He’s the only Fred that works there so it won’t be hard. I’m glad I made a purchase here.

Customer service was great, any questions or concerns that came up, they were handled accordingly. I appreciate it greatly!

I had to do a replacement for a recall on my truck. Fast, accommodating, Great attitudes, friendly, informative and knowledgeable. Love the smiles and laughter.

I have been getting my vehicle serviced at all American Chevrolet for the last eight years. I have always received really good service up untill my last two visits. I have always made an appointment to have my vehicle serviced. Appointment times used to be honored. The time before this visit, I had an appointment and while I was checking in, a walk and came in and checked in next to me. She did not have an appointment. Our vehicles we’re taken back approximately the same time. Her vehicle was finished and returned her 45 minutes prior to mine getting done. I mentioned the visit before this last one because I did a customer satisfaction survey on it but I never received a response by anyone from all American Chevrolet. This last visit, I had an appointment for 8:20 AM. I was told it was going to be two hours Because they had a lot of walk-ins. I guess I just want to know if appointment times are no longer honored like they have been in the past. If not, I’ll just show up first thing in the morning and check my vehicle in instead of going through the hassle of making appointment and scheduling my day. Other than that the service that is provided on my vehicle has always been outstanding. The service technicians are five star and do a great job servicing my vehicles.

Meeting Tim, A very wonderful and HELPFUL Representative at your location. All my needs where meet without confusion. I had issues before, and vowed never to return but I thought I would give it another chance glad I did...Meet Tim, he put all my worries to rest...his smile & warm hand shake ease my mind...Thanks for you great Customer ServiceCarolyn Bright

Took in my C7 to get a new hood liner installed. They wanted me to just drop it off by Tim the service Advisor got the car pulled in the back right away once he found out I was leaving town that day. Tim definitely cares about making sure customers are happy and satisfied. Definitely will be bring my corvette back to him again.

The service department used a device to diagnose the problem but the cost of repair was very expensive.But thank you anyway for diagnostic.I paid for the diagnosis. And took my truck back home. They kept it over night for no reason. The next day it took less than a hour.Ill drive it like it is.It has a new airbag system and Im not worried about a light that wont go away.

Very customer oriented. We made an appointment online and were greeted at the door with the vehicle we requested waiting out front for us. The whole buying process was smooth and easy and without pressure.

I had the best experience with Brian Downing, He is knowledgeable on all the vehicles at this dealership. He will work hard to find exactly what you are looking for. For a good experience ask for Brian, he will provide you with excellent service.

Came in for a oil change which went smoothly, except for time. Got there at 8:45am and wasnt done until around 11am, this is to long for and oil change. So no I wouldnt recommend using your facility for a oil change.

Went in for a oil change and tires rotation. I arrived on time and was taken in and everything was taken care of. Thier professional and skilful manner was accomplished.

Very nice staff, very quick and knowledgeable.

Customer service was outstanding especially with Elmer Jackson and Mr. Shipman. Both were ready to listen to my requests/needs. Both were very understanding and very patient with me in making my final decision to purchase my new 2021 Silverado Custom. These gentlemen were outstanding. The finance manager Berto was also outstanding. He made sure I understood all paperwork before signing. Thanks team for a wonderful sales outcome!

I bought a vehicle on 5/12 and all went well initially. My plates expired on 7/11. For the past two weeks I called on Tuesdays & Thursdays when plates were delivered for an update on my plates; not received yet. I explained to Jordan I needed to go out of town and needed either the plates or an extended temporary tag. She asked me to check back on 7/8 before I left town and if needed she would request an extended temporary tag and overnight to my destination. At this point she referred me to the title clerk who confirmed they didnt have the title to order the plates. Initially sent in wrong form; re-processed correct form and still waiting for title to order plates. Just got off the phone with sales manager, Adam Barton, while honest, he was rude and stated I had no choice but to wait for someone to call me at their convenience to investigate my issue. I told him Ive been asking for this to be escalated but never was. No one at All American Chevrolet is taking my situation seriously enough to resolve the problem. All I need is a temporary plate and thats not a priority for them to get it issued. I dont dare drive my car with an expired temporary plate. I cant drive back home across 4 states.Stuck waiting on the dealership. Adam hung up on me....

They were very respectful! Very helpful! I went there with no car and with no intentions of getting one but they ensured I left with the best deal!

I recently had to take my car in and couldnt be happier. Amanda in the Service Dept. is absolutely amazing and helps out so much. Its frustrating enough to have to take your car in but the Service that I received made it better

Bryan Grondahl was a great salesman. Awesome to deal with. Tyrone in the finance department was great. Straight to the point and no gimmicks. I appreciate that. Floor manager talked through my concerns and made it right. Thank you to all that was involved in the sell.

Everyone was very nice, especially our sales rep Wendy. She’s absolutely wonderful, and gave us the best dealer experiences we’ve ever had. Everyone made the process painless and so easy. Couldn’t have had a better experience and got an amazing vehicle in the end.

Great service, friendly staff made sure I was comfortable while I wait (my decision) had options

My process was quick and painless at All American Chevrolet Of Killeen. Huge thank you to Michael Long for being trustworthy and patient. Twice I have gone to Michael for purchasing a vehicle and each time he far exceeded my expectations. Thank you to All American for the superb experience all around.

First off, the staff and salesmen and saleswomen are really kind, respectful, and will above and beyond for your business. I was in the market for my first car purchase and not something too expensive. I did find an SUV I enjoyed; however, there was no way I was going to purchase. Mainly because apparently every single car comes with the “All American Promise” or something like that. It was about $3,000 of added things that weren’t necessary or incredibly overpriced. I was looking at financing & even with a large amount of a down payment I was putting down, $3,000 of added incentives was just way too high compared to other dealerships I was going to. That’s a lot to pay or finance that’s not even the car price - that’s money to the dealer that you have to pay interest on so it’s even more. I ended up purchasing a new Ford vehicle where the majority of the incentives and accessories offered at this dealer were included or not over $500. I did ask if I can get a vehicle without these $3,000 of accessories, but apparently every vehicle comes with it. Just wanted to share in hopes of helping another mid-20 year old be smart with their money in search of a new vehicle purchase.

We live on Fort Hood, so you cannot beat the convenience of the local Firestone that sits less than a mile from our house. We were not entirely satisfied with the service and tried the Chevy Dealership in Killeen. The service is not necessarily faster, and I cannot speak on the work done as I have a limited knowledge of vehicle maintenance, but getting to work with Tim Rich keeps us coming back. Were it not for his positivity and willingness to help, we would most likely keep shopping around. This time, we were thrilled to get a loaner vehicle as the service on ours lasted for close to a week. We will definitely be back as long as we can work with Tim!

They were polite and professional. The service writer, and amanda carroll Said it may take up to 3 days to complete but I had my truck back the same day. It all seems to be working fine. They did great.

Chad was so helpful throughout this entire process! I’d definitely recommend him 10/10. He stayed late after hours to help put me and my grandmother both in a car and was the only one who didn’t seem frustrated or irritated in the building. He made the process smooth and easy!!

Cody was awesome! He helped to get my car fixed sooner than I was originally told it would be ready. Everyone there was helpful, courteous, and personable! I highly recommend going there.

Your service department either doesnt care or is mis managed. There was next to no communication about the status of the repairs on my truck. What little communication there was was wrong information. The person who handled our claim cody didnt communicate. Gave me a number I could text for questions but never responded. My husband had to get involved just to get answers and even then the answers kept changing. Promised dates of completion were not upheld to and Noone reached out to let us know. We had to do all the communication. Im still not convinced that the truck is fixed but fortunately its running. I will never bring it back to all American Chevrolet. Ill either trade it in or find a new Chevy dealership. The fact that we had to call the warranty company to get particular tests done as well as find out information concerning the repairs is ridiculous. Cody should have communicated that with us. I also tried to reach out the general manager to voice my concerns and left a voice mail and even a message with the receptionist at the dealership. Still havent heard anything back. I guess they really dont care now that we have the truck back.

I have had the best experience at these dealership when it comes to getting oil changes. They have the best customer service. Kyra Bennett on the other hand has amazing phenomenal service. Makes me feel like I’m at home everytime.

I wanted to take a moment to give Amanda at the Service department a huge Thank You for everything she has done for us. Our 2021 Silverado has been getting serviced/fixed these last 2 weeks. Amanda has kept us updated and always smiles. She calls and keeps us right on point with what is happening regarding our problem and is 100% honest. You can see that she REALLY Cares and knows her Job extremely well. She stays 1 step ahead... Thank You Amanda!!!

Customer service representatives attempted to be helpful. But it appears the service department fixed the wrong part on my vehicle. Causing the same problem to occur a second time. Parts warranty would not cover the new repair due to a different part breaking, and leaving me with two separate bills. Incorrect initial repair verified by third party.

I initially came to this dealership because I found a car on the CarGuru app that I liked. They ended up not having it anymore but I was assured by my car salesman, Doug McGee, that he would help me find something in my budget that I loved. And he did just THAT! He listened to what I was looking for so well, wasnt trying to just get me whatever he needed to get rid of, was polite, funny and so charming! I felt like we had been friends for years! He truly had my best interest in mind. Everyone else that helped me was just as professional and lovely. Please go to this place and ask for Doug. He will make sure you get exactly what you wanted!Also, I got a pre-owned 2020 Nissan Kicks with only 8,900 miles on it AND I FREAKING LOVE IT. Thanks again, Doug & everyone at All American Chevrolet of Killeen!!!!

I live in Burnet and drove there to look at trucks and we were welcomed with a warm smile from Wendy. She is very knowledgeable in every aspect. (She is just AWESOME) She makes your experience so smooth and easy. My wife and I will be back soon. Thank you again for my amazing 2017 Dodge Ram!!!!

I called for an appt. on Saturday and the service writer said bring in car on Tuesday at 0830 sharp….It’s been 2 days now and still nobody’s even looked at the car yet, why give somebody an appt time and 2 days later you still haven’t even looked at car.The only issue I had with the car is the window would not go up.

A very nice, courteous young lady helped me make an appointment for my auto.

Eva and Lindsey are fantastic to work with. This team has so many moving parts everyday that are beyond their control and people need to remember they are just the face of it. Every service team member I have dealt with have always given me a personal and prioritized experience. I wont take my Chevy anywhere else. Keep up the good work guys, I dont think you hear it enough.

Great experience at All American with Chad Caouette he made the process very easy and simple.i told him what I was looking for and what I needed and he made it happened

The experience that I had at All American Chevrolet was Fantastic. Two outstanding representatives Michael long and Jarrett Harris were valuable guiding me as I purchased the right vehicle for my budget. I would recommend anyone to buy from this dealership!! Great work team!! :)

We have taken both our Chevy Trax and Silverado to All American for service. On both occasions we received exceptional and prompt service. The wait time was far less than other dealerships or garages I have used in the past. The service advisor, Tim R., was extremely knowledgeable and professional.

Came in to get new keys and car reprogrammed. Left dealership and mysteriously push start does not work anymore but it worked before I came in. After repairs the Chevy tech told me my push start doesnt work and now I need a whole new door panel. How is this possible when it was working properly before the service.UPDATE: Called multiple times ... Jeff is no longer the service manager and Ive given my number (at least 3 times) for the new one to call me back and I havent heard anything.

I had a great experience buying my new car. Michael Long is my salesman and he is wonderful to work with. He worked hard for me until he got what I could afford. My next car will definitely come from All American Chev and Michael Long. I will definitely send him some business. Thank you again Michael..

Just purchased my ZL1 and what a great experience at all American Chevrolet. Big shout out to Jerad shipman, he gave me assistance through the whole process.

Awesome experience here. They got me in on a Saturday morning for my Takata airbag recall appointment, usually thats a M-F item. Their service rep Tim greeted me and answered all my questions, then kept me informed as I waited. Took less time than I thought and I was on my way in no time. Great job all around!

Kyra was courteous and thorough. She ensured I had a follow up appt to cover a warranty repair. She has a great attitude and is very personable

The power steering went out on my Tahoe. I was a drop-in and despite being booked solid and very busy, Service Advisor Tim Rich got my truck in and fixed in a week. The only reason it took that long was because of a shipping delay with the parts. He even found me a loaner somehow! Excellent service and very professional. Tim communicated with me the whole time. Juneth Anderson was excellent as well! I usually take my truck to the Temple dealer if I need something done. From now on, I will bring it to All American for sure! They went above and beyond for me!

Bryan G. was an amazing help. My wife loves her new Trax.

Everyone who participated in the sell of the vehicle was very polite efficient and trustworthy. Special thanks to my salesman EJ who performed all transactions in a timely matter making the process painless. He continues to provide assistance to me when and if needed.. Thanks to All American Chevrolet of Killeen..

We are so Happy with a our recent purchase of our 2021 Chevrolet Silverado Truck and the service we recevied by Jimmy Alanis our salesmen.

Advisor Tim was awesome! He has great customer service and went above and beyond to get me taken care of with my oil change! Boston, who completed my oil change was also awesome and showed great customer service!

Very friendly service and made sure I understood everything that was going on. The sales person that helped me, Mr. Jimmy Alanis was very helpful for being new to selling cars.

Orlando went above and beyond to help my daughter get into her 2021 Traverse. I dont typically enjoy new car shopping because of the high-pressure sales tactics employed with car sales people. However, that was not the case with Orlando. He was very patient and understood our ultimate goal of spending as little money as we could. The one part of the experience I didnt particularly care for was the financial portion where the person continued to push products and services on us that we continually told him we didnt want or need. Aside from that, it was a great experience.

I didnt think that I couldnt get a new truck.....my credit isnt all that perfect...I explained what my situation was and the staff there *( Bryan ) did an amazing job and got me approved ....thanks to all they are awsome I. What they do......

After a rough start since I purchased the vehicle in March I have had some great experiences lately. I met the assistant General manager on Saturday. Very good man and had a great talk with him. All the best of good business for him there at the dealership. In service I give a very big appreciated thank ya to Tim. He is always there for me and helped me out alot . Also the service manager I met was awesome. I will be continuing my business through all of the above. Im truly sorry I am bad with names but they know who they are.

I am very pleased with my experience at the dealership. My sales person Michiel Thornton was very friendly and attentive. He made sure that I was satisfied with my purchase. He went above and beyond for me. Excellent customer service.

The staff was very polite and welcoming. My service representative was Cody Hoffman, he did an amazing job guiding me through the process. He was very considerate and accommodating. Thanks for your help and for offering great customer service.

One of my easiest transaction with a car dealer. I was here 3 years ago and the last time I recieved bad service.Was hesitant to come back here but this time around,my salesman, Mr. Shipman was very helpful and was straight to the point. The car I wanted was not in the lot but he made sure we test drove something close to it. Everyone else in the floor was welcoming this time around.

I went into this Chevrolet last Saturday to look at a vehicle I was very interested in. I am a young, about to pop, pregnant women that decided to go by herself to talk about prices and a trade in value for my 2020 Ford Escape Titanium Hybrid (a $33,000+ car I purchased back in may). Now I went there knowing that my vehicle lost value once taken off the lot, but I had looked at KBB and was quoted a good 25,000 on that new car. so thats at least what I had in mind for the trade in. Chrystal is the women who sort of helped me. But when starting to speak about prices a man took over, who I did not catch the name. For one this man told me he wanted to sell me the vehicle I absolutely LOVED. so I informed him that I LOVE the vehicle I saw but not in the color they had. he then pressured to sell me one of the cars on his lot instead of caring to find me the one I LOVED which was confusing.. Either way I didnt change my mind. so they looked up a vehicle to sell me. THEN, I get to speak to who I believe quoted my car. He looked offended when I asked the questions I had, after he told me I wont get much on my car. ANYWAYS, later (maybe about 2 hours passed) I finally get a quote on my vehicle. $20,000 and the guy wasnt up to negotiate. I told them no, and said if I dont find a better deal ill come back (knowing that I FORSURE will). That following Monday I found a place an hour away Douglass Chevrolet Buick GMC that had the EXACT car I wanted. Took the chance (bringing family this time) and drove there for a quote on my vehicle and to possibly buy the one I wanted. IMAGINE being quoted $27,000 off the bat? Killeen Chevrolet tried to finesse me. maybe because they thought I was a stupid military spouse that had no knowledge of cars. usually I speak to one salesman when at a car shop. but yall make me speak to 3? Im not going to say everyone who works here sucks. but for sure the 2 men I talked to did. I would not want to do business with them ever. Women shouldnt have to bring a man along when car shopping. Imagine if i was someone that did not have family around or a husband to tell me they are taking advantage of you. how many people have yall already scammed?

Dropped me vehicle off at 8am to diagnose a possible leak. At 5:00pm I still hasn’t heard from anyone so I called. No one answered, I was left to leave voicemail message. 30min later I received all that my vehicle was ready for pick up. When exactly was it ready? I was inconvenienced without a vehicle all day. I’d I didn’t call them would I still be waiting? Not sure.

The service manager Tim is very rude. Be careful if you get work done here. I was traveling out of town when my car broke down. They tried to charge me for 2 flywheels and 3 pressure plates for my transmission when it only needs 1 flywheel and 2 plates. Also I read my maintenance write up they tried to charge me $120 for 3qts of trans fluid. Please look at you quotes in detail prior to letting them do any maintenance on your vehicle.

Polite and assisted well with servicing my vehicle in a timely manner.

Nice sales people. The only thing I did not like, are the advertised prices do not match what you are selling for due to add ons you out on and not disclosing the price is for a loaner, the mileage is not displayed properly. It’s kind of a bate and switch tactic. Come on how we are selling this car for this price, after you get there oh it’s really not that price, we put on some upgrade it’s 3k more or oh the vehicle you are looking at is a loaner it has several likes on it not the 5 miles that’s posted online, but it counted as new only one owner and the warranty will stat new at the miles on the vehicle.

Excellent service overall, awesome customer service from E J our sales representative

Had an appointment for a 7500 mile service. Amanda quickly had me checked in and checked back out in about an hour. Fast friendly service.

They are always very helpful, nice, let me know what was going and even completed the job a lot sooner then expected.

I had my vehicle serviced for a recall issue. The customer service itself was fine but I was left without transportation for an entire day while the service was completed. On the other hand I was grateful for the shuttle service that was provided and the politeness of the staff. I was in and out of the visit very quickly.

First off I do not write reviews. However I am SO disappointed with the outcome of shopping here that I had to do so. I do have to say that I worked with a Michael L and he was very nice and I believe it went south when either another salesman or his manager got involved.I found a vehicle I was ready to purchase and applied for the loan through the dealership. They offered me a 15.24% interest rate which I knew was WAY to high so I applied for a loan through my credit union knowing I would get a better rate. Michael informed me there was a lot of interest in the car and if I didn’t want it to be sold to someone else I would have to put $500 down right then and there to ensure I would be first in line to get the vehicle. So I did. By the time all info was sent to my credit union from the dealership and myself it was past their working hours and my loan lady stayed late to work on the loan. Meantime Michael is telling me repeatedly that his “manager said” if they don’t hear back from me about the loan being approved by 8:30 the next morning they would have to sell the vehicle to someone else who was interested and that my down payment was “only for the day” so the next morning rolls around they gave me until 9:20 (after I complained about how ridiculous they were being) and decided to sell the vehicle out from underneath me.Point is you’re only a valued customer if you’re willing to sign papers right then and there and at a crazy interest rate.