This is probably one of the easiest shipping experiences that I have ever had. The owner is nice, the prices were right considering how large the shipment was.

I met James 20 years ago when I first moved to Key West. He provides a professional service for me to ship my orders. Always friendly and knowledgeable about my options.

This little store has helped me a bunch so far. I travel to the Florida Keys a lot, (Im a chef), and when I would buy souvenirs for my wife and kids, Jim would package them for me and ship them back home for me. I hope this little place stays open through these tough times.Thanks, Josh S.

I had a friend ship a small package to me. He chose FedEx 2-day. They charged $89. The FedEx rate for that package at that size, weight, and delivery time was $52. Thats an astounding 70% surcharge.My friend chose FedEx because the store told him UPS had already picked up that day...at 2:45 PM. The last pickup at the UPS store on N Roosevelt is 5 PM, not some time before 2:45 PM. Go to the UPS, instead.Complete ripoff!!

Does your place really open at 10 and close at 5? I don’t think so! I came at 10:30 once and 4:30 once and you were closed! 😡 Not good when I am carring a heavy box. Someone needs to do something! Do you care about your customers? I doubt it!This is not Leigh born!

In all my years of existence, I have never seen a place with a WORSE customer service. The owner is RUDE RUDE RUDE and shows ZERO respect for his customers. He opened HALF AN HOUR late and when I asked why he WOULD NOT respond to my question and he NEVER ONCE APOLIGIZED. He also REFUSED to answer my questions for pricing or why his email or phone service wouldnt work. Whenever I asked something he would say I already answered that or I just answered that with absolutely NO REGARD to the fact that I had just wasted my time waiting for him to open up the store. He COMPLAINED the whole time of how much work he had to do and how his customers were a nuisance. He was absolutely RUDE and DISRESPECTFUL and INSULTING and I walked out of there feeling DISGUSTED. Whatever you do: save your time and money and DO NOT go to The Key West Mail Room.

The tall mature gentleman behind the counter. I found to be extremely rude, unprofessional and unhelpful. I didnt even have a chance to EVEN explain my reason for visit, before he rudely cut me off and told me his internet was down, that fed ex and att had given me wrong information. I had the bar code for the label. He didn’t know what it was. The list goes on. I don’t know, if his shift was ending and he wanted to go home or if he was just having a bad day. But I will from now on, make the trip uptown and let everyone I know how uncomfortable and extremely unwelcoming this business was to me. I hope that man finds peace in his life.

Great service every day. Jim is the best!

Waited 45 minutes. Does not open on time. Horrible service. Use somewhere else!!!! Give this franchise to someone who actually will be there!!!

Its 35 minutes after opening and no ones here. there are 5 people waiting like sheep. go to ups.

A gem in Key West!