Excellent service. We brought in our Wii cause we thought our son, who was 2 at the time, put 2 games in and got it stuck. It turned out being a big puzzle piece. Had trouble getting there with my GPS but turns out that if you put in Grand Rapids as the city, then there is no problem. The best thing about going there (for my specific problem) was that I was able to have it back the same day. Will definitely go back if I have anymore problems!