Our dryer died so we went to the local Lowe’s and asked the salesman for two things: 1) something in stock and 2) something that could be delivered the next day. We bought a dryer, paid all the extra hidden fees > $150- and were promised a call by 6PM to schedule delivery. NO call. The hubs went back to the store and talked with the manager. He assured us we were on the manifest and the dryer would be delivered between 4PM and 8PM. It is now 10:50PM. We spoke with the manager. The truck is back and no one seems to know what happened. We also have NO assurance it will be delivered tomorrow. Very unhappy with customer service. NO one answers the phones after 6:00PM. I was on hold for 90 minutes. (That’s when my husband went back to the store). The line kept assuring us our call would be answered shortly. This is a very poor start and does not bode well. So disappointed with this service- and we feel they basically lied to get the sale.

Brand new to Hastings and needed a washer dryer and stove, Mason listen to me explained about a new company and was very professional and informative. We found the stove that I wanted and everything was ordered and set up for delivery within a half an hour. If you need appliances Mason is your man Jason and Paul also did a great job helping

Nick in seasonal is very helpful. I was very impressed with his customer service skills. Nick had patience and answers to all of my questions. You do not encounter people like nick very often.

Bought carpet and thought it would be great to take advantage of the free installation. They dont give you an itemized bill, unless you ask for one, and its too try to get you to pay for things you werent expecting... Like $75 to move a bed that wasnt going to be in the room and $99 to remove glued down carpet that wasnt glued down. It also took 68 days from the time Lowes had my $1000 until it was installed. Dealing with the installment company was a joke too. Its a shame because I could have supported a local company but thought the big box store could save me money. Lesson learned.

Was there on Memorial Day and they were busy. Service was excellent. I had an employee come up to me and ask if I was finding everything OK and the cashier was super friendly too. The garden center has nice assortment of plants plus so much more

Reasonably stocked. Dont care to be stared down exiting the store however AFTER purchase like we were suspect. Not a thank you come again but looking at US. I do believe this location needs overhaul on PROPER customer service.I MUST say however i was asked once if i was finding everything okay by a bright eyed polite woman

On September 6 around 9 am I stopped by to get some paint. There was a red haired woman working in paint department who passed by me three times without asking if i need help at the area where they mjx paint. Today I ordered twi toilets and was suppose to receive email confirmation but so far nothing. By now I have been waiting for 22 minutes for someone to answer. You have horrible customer service.

Thank you Lowes for not helping my wife who went to pick up a simple item to help me out. The friendly people at Home Depot were not too busy to help her find what she needed.

Went looking for a specific hose reel. Online indicated there were 20 in stock. Found the empty space for them? Where are they hiding? Travis climbed a ladder and found them, 12 ft up. Not easy. Kudos to Travis and Lowes.

We went to buy, materials to extend gutter drain, had planned big project.Employee Trent came up with better simpler idea how to correct problem. My back and bill fold thank Trent. Thank you

I was just window shopping some lighting. I liked some of the selection, but didnt find exactly what I was looking for. I mean, I didnt have any interaction, but also didnt require any.But the store was clean, and the team looked happy.

Awesomely helpful staff. Paint mixed swiftly, grill we asked for was brought right to us, freindly cashiers, and everyone with a smile and a thank you! Great work and thanks for serving our needs.

Amazing service at this location. I usually goto a different lumber store closer to my home but they didnt have what I needed in stock. Lowes not only had plenty but the gentleman that helped me was amazing and offered some much needed advice on my project.

Great customer service. Quality flowers and plants I had a great experience here. The woman running the garden center was very helpful and informative. Great prices and lots of unique finds.

Friendly staff. Carry just about anything you need for home improvements at a decent price. They also carry primo water jugs. Cuts are available for most wood on site.

Lots of employees walking about some with clip boards! Only 1 checkout person ! She was friendly but rushing everything through very quickly. Why so many walking about but no check out people ?? Also I felt like a security person was following Me around! I have never stolen anything in my life !:

Lowe’s on Plainfield Grand Rapids MIHas the worst customer service. Because if the way tgey treat you when trying to return something I will be closing my account and never doing business at Lowe’s again.

Extremely helpful staff and anything you could ever want. Nice environment, and friendly customers also.

Found what I was looking for. Not sure it was going to be found someplace else so I paid the price.

We definitely love coming here for things we need around the house. My husband loves to use his military discount. It’s usually crazy busy but we always manage to distance fromOthers.

Lowe’s has great products but customer service needs some work you literally have to go find someone to get your questions asked the two star is because there was one guy in the hook idle who walked up and asked if we were finding everything ok only he really wasn’t much help with our questions customer service needs to be better

Helpful, courteous staff. I discovered while using a company credit card that customer service are very concerned with protecting against credit card fraud. A minor delay in processing my transaction was well worth the wait given assurances that staff will authenticate me as an authorized user of the credit card. Good job!

Grand rapids Lowes was great. West side Lansing Lowes is horrible.

Great selection of items. Friendly professional service.

For such an established company that I frequent for needed supplies, I am highly disappointed at the phone system in this day and age. The number to installation services, is automated of course, like all big companies. It literally goes nowhere! No way to leave a message and will NEVER connect to a live person. A very difficult and frustrating experience just to set up a simple installation. Please Lowes company, work on this. No customer should ever be so frustrated with something so normal as a connected call. Other than this, Lowes always has tons of usable stuff for work and home!

Staff was friendly and helpful, even offered to help load up the car with my purchase!

Zach and Jason really took their time and they were very patient with me they help me put my grill into my car. Zach Was really patient he took the top off my grill And ran back-and-forth to make sure I know how to put my top back on my grill.The patients and the time was awesome thank you very much

I have frequently used this Lowes for many projects as well as appliance purchases. Lowes seems to keep their online inventory up to date. Today was great, looked online for exactly what I needed, found my microwave ran into town and picked it up. Very convenient and easy. I will return here for any future needs.

I couldn’t view flooring colors without ordering them for $3 each and now they appear to be lost. I’ve talked to customer service in person and by chat - just a waste of time. No one seems to care what this is doing to our project.

Fantastic help by Ben in paint on March 20, 2021. I had an older SW ceiling paint line that was discontinued. He tried two different brands and found a perfect match to mine without having to resort to color match.

I like Lowes, but avoid the Valspar semi gloss paint. Painted all our interior doors a few weeks ago and theyre still tacky! Not happy.

What has happened to customer service??? I was in the garden center today there were Id say 4 employees chatting and when I asked the check out lady if I could have assistance loading some mulch she asked one of the chatting employees if that area was self serve only and the answer was yes. Ok so I dont consider my self helpless but I am 66 I also noticed a couple probably in their 70 s getting ready to load a couple bags of mulch. I have bought my mulch from this store for over 3 years first time Ive been told self serve.Im going to go else where to see if I can get some help loading. I hope this is not a sign of things to come. Very disappointed.

Looking around, shopping enjoyable. Garden center very nice

Went to Lowes for brackets and left with a ton of ideas, including expanding our pond. Very clean and ready to navigate. My new #1

I am only familiar with the Lowe’s in Kentwood. I work very close and go there for quick supplies quite often. This place is managed terribly. You can’t find anything and even when you ask and employee they run around the isles just like I do looking for whatever even if they look it up on their phone it’s wrong. It’s a zoo it’s a mess I don’t know who’s managing this one but they need to be fired.

Have always had good service at this lowes which is why they get 5 stars. However, I am so sick of the website item locations being incorrect. I understand youll move things around for floor sets but corporate has to come up with a better way to update the website. The store is so big it is hard to find an associate sometimes and if the item locations were accurate on the website it would be much appreciated.

Typical big box store with most anything you need. I did have to ask 3 different associates before they could correctly direct me to what I wanted.

Easy order pick up but in the 10 minutes I was there I saw 6 people walking around with no mask...

Very helpful. Best deal on appliances right now.

I looked online for a garage door opener. The website listed how many the store had. It also told me the aisle number and the bay number. I was able to walk right to it, pick it up and take it to the checkout. Took 5 minutes

We ordered a utility tub, and the third party delivery service that Lowe’s uses failed to show up. So Lowe’s sent a Lowe’s employee to bring it to us personally, and waived the delivery fee! I’ve counted on Lowe’s for so many things, and they’ve never failed to perform. Thanks!

Their wood sewing machine is very limited, so you have to take wooden blocks to cut somewhere else.

Absolutely worst customer service I have ever experienced when buying appliances. If you call the store 95% you will be hung up in before talking to anyone. I wish in the store was better; waiting over 30 minutes to talk to anyone in the department. DO NOT SHOP HERE FOR APPLIANCES. Awful.

Pretty busy in the morning hour and the employees were nice! Got everything we needed!

Easy to work with, offers curbside pickup. And fast at fulfilling online orders

Paint shop gave us the wrong color. Correctly labeled, but wrong color. Meaning that when I bought some more paint to finish the room, the new paint did not match the rest of the room... And now there is no way to get the initial color again. Just wasted a whole weekend painting, not to mention about $80 of paint. Im gutted.

Great place they have everything except what we went for. Brick toppers, didnt have our color.

Clerk was extremely helpful, saving a lot on a purchase elsewhere, so I bought a tool Ive been considering for several months. He gave me more than ample stats on the tool

Always in stock, I make it a point to check on line first if product is there, and love that the Lowe’s app tells me where in the store the product is located. Picked up Whiskey Barrels for outdoor planting.

Girl in paint was very friendly and smart..and she was quick!!!

Found what I needed right away using the app. Cashiers are friendly and helpful

Didnt have what I needed. But when I went on line the item I wanted was available at the store

Store seemed a bit unorganized and not much staff around to ask for help

Isle 49 and Service desk workers were very helpful!!!

Always great no matter where this store is.

Very helpful. Thanks

Very helpful staff with good information on how to solve our problem.

Helpful with carpet issues. Prompt and had the product we needed.

Ive been here a few times and I think its worth the extra 5 minutes to go to Home Depot.Lowes has zero effort concern with the current situation and has a lot of people walking around without masks. Its off putting when you have some high risk family members that youre trying to keep healthy. I know that stores cant always get everyone to be a reasonable human being, but this place is certainly the worst mask enforcement Ive seen. Its important for home improvement stores to take this seriously as everyone occasionally needs things to fix issues in their homes.Customer service is also not quite as good as at Home Depot.Selection of items here is pretty good though.

Can always find what I need

Great service! I was able to run in and out in my lunch break.

I called Plainfield Lowls to see if they had coffee pots in store for sale and one of there workers said they did so I left 28st Grand Rapids to head there to get it.I got there and they said there coffee pot are all on line.For there i was absoulty furious I drove all the way there for nothing and wasted my time and gas. They should do some research in there store or know there inventory before they give a customer an answer to there question.Very disappointed and very unpleased with this place.

Had a great experience with Orlando, in appliances, stayed late to make sure we were taken care of, and handled our questions with ease and professionalism.

This is the place to go for all your purchases when doing jobs around the housePeople are friendly and very helpfulThey treat Veterans with respectThank us for our service and the only box store to have parking spots for usWay to go Lowes Thank You

Associates are always very helpful. I love the deals you can find in their garden section! I rarely have an issue with something I need not being in stock, and check out is almost always fairly quick. My go to home improvement store.

Always have a problem shopping at stores like this like no one wants to help you or even ask you if you need help or point you in the right direction

Mckinleigh and Dallas were my go to persons. Mckinleigh actually basically sold me on a washer and warranty while in a furniture store lol. A day or two after our paths crossed I purchased a washing machine from Lowes along with an extendedwarranty. She spoke with so much knowledge and commitment, I knew her suggestions would be accurate and they were. It was delivered and I am so happy. She deserves recognition for going above and beyond. I can tell she loves her profession and I appreciate her help. I will always choose Lowes and seek her help for my future appliance purchases.

They always have what I need. I appreciate their support for Veterans.

We ordered these real adarondeck chairs online a couple weeks ago. Paid >$100 for shipping to our house in Comstock Park. Got an email they were at the Kentwood store. Did we want to receive them Monday or save the shipping and pick them up? Since it was only a 20 minute drive.... Puck them up in time for guests on Fathers Day!Thank you Lowes!!!

Staff not as helpful as the other one. Item a bit harder to find

Just found the perfect rose bush for the backyard.

Great garden center. Lots to chose from.

Had some return they were fast and courteous

Great team members. Very helpful. Selection and prices are not up to two competitors though. Prefer one of the other two.

Dont waste your time with this Lowes location on 28th st. If you have any issues its next to impossible to get ahold of anyone

Thier always so helpful and knowledgeable no matter what department they work in. I came in the store confused, left with everything I needed to complete my project. Very satisfied.

I get all my work supplies here, just check this store out

Always a good experience here. If you need some help, you can get it, but sometimes have to exercise patience.

I buy their products. I will Never let them install anything in my house again. And I mean anything.

Its a good hardware store

My favorite lowes the staff is so great and friendly. They also have a good amount of mark downs compared to other stores. Very nice and accommodating.

For home improvement projects, this is the place to go. I always check here first before going to a smaller specialty store.

Its a box store, so a little bit of everything, but not the important tools needed

The staff are helpful there is simply not enough of them. While in line at door and window desk, the only person working called for assistance from other staff 5 times. No one showed up.

Clean friendly, and very helpful.

Clean store, big selection. Helpful staff.

Every Lowes around Grand Rapids never seems to have an employee around when I need one. Home depot I get asked if I need help 5 times before I do actually need it.

Absolutely wonderful experience with the delivery guys, Marcel and Jeff. They delivered right on time and were very prompt and professional. I didnt realize when I was purchasing the washer and dryer I was supposed to ensure I had the right tubes and vents. Thankfully the washer had the tubes inside it and with the dryer vent, Marcel and Jeff were able to problem solve and I didnt need anything extra. Jeff even went as far as to help screw the railing hardware back into my wall because I had said it was really difficult to hand screw out (I need a power drill...). After they installed and hooked everything up, they made sure both worked and really made me feel like I was being taken care of. Incredible guys, 10/10 would recommend. Appreciate their help so much!

Found my counter tops great price

Online ordering is broken. Ordered twice and never received pick up notices after waiting 8 hours for one and overnight for the other. Wound up cancelling and purchased elsewhere. Why even offer online ordering with store pick up if you can’t provide the service?

Found everything I needed it was a bit hard to find someone to help orginally. We were able to purchase a nice light for a good price.

Not too happy with the store went from store of the year to basically a deserted store with little help

Did the curbside pickup for an online order of a mini fridge. Smooth

Always satisfied with Lowes prices

Friendly helpful workers. With help, I found what I was looking for.

Worst customer service! Why call there, they will never answer the phone, and if they do answer the phone they put you on hold and hang up. I have requested to talk with the store manager several times and never one connected. My refrigerator order is a disaster. What happened to this place, I use to love it???????

Wow! That cashier Jordan was quick, professional, polite, charming, and you can just tell under that mask shes a cutie. If I were certain of her cashing me out at lowes every time, Id shop here even more often.

Lowes has a wonderful variety of many things...whether ur building something or replacing light fixtures or a sink, they have it all!!!

This is my go-to store for many home improvement needs. I’ve been happy shopping there until this week, when they showed me that they don’t care about my health, their other guests health, nor their employees health. What’s the point of me ordering online for curbside pickup if their staff isn’t wearing masks or gloves? Got home and sanitized the things I bought, and will be shifting my business to Home Depot and my local neighborhood hardware store when possible (where even the owner Bill wears a mask and they’ve been taking it seriously for a while). Please do better and demonstrate it. Until then, peace.

I feel like the workers run away from you when you have questions Ace Hardware is a much better place