Repair done very professionally. Product just like new.

We dropped our new car off for a minor ding, when we dropped the car off it had just been detailed and was spotless, when we picked it up there was white finger prints on the leather broken parts on the floor, the passenger front door looked like it had been left open in a rain storm, water pots on the leather, definitely not going back and dont recommend them. I have pictures and I will be calling them tomorrow morning.

The work on the car was absolutely fantastic. However the lack of communication and the 4 extra days without a car were not what I would have expected from this establishment.

Things started off smooth and we were able to go over what work was to be done on the car, but when I went to pick it up only half of the work was done. They said it was an oversight and would finish the rest of the work at a later date but insisted I pay the bill right then. The next day I received a call from Jason and he continued to tell me they could not complete the work because he did not know what the job would take when he gave me the estimate... Thats where I lost it, because it is their job to know what work is included to finish a job, not mine. It took about 30 min of arguing on the phone for them to agree to finish the job I had paid for. Car came out looking good even, just to bad they tried to weasel out of doing the job right the first time, so Ill take my business somewhere else.

Fast friendly service the staff is understanding and caring about their customers.

My insurance company recommended Gerber Collision and Glass for my auto accident I was in. From the very beginning to dropping the vehicle off and getting our rental car everything was seamless.The customer service was the BEST Ive ever received when it came to any auto incident Ive had to deal with. There was constant communication and follow-up/follow- throughs. I am in the health industry and customer service/open communication is extremely important to me. They exceeded my expectations and highly recommend Gerber Collision and Glass.The timeline was very reasonable and the car was done right on time, before Thanksgiving. They even stayed open for me to come and receive my vehicle after I got off work. They did not have to do that.When I picked up my car, I had to do a double take, it looked brand new! They even detailed the inside of the car.They used text messages for updates and Jason left me detailed messages of what was needed from me/my insurance and when the vehicle would be done.Thank you so much for everything! I cannot stop talking about their service. This is the standard that EVERY business should follow!

Very good customer service Jason and Donnie took care of my vehicle quick with great communication.

Dropped off my vehicle, did a damage inspection, had a rental car ready. Staff was really friendly and the process was quick and easy. Will come back.

After visiting many shops in town Gerber was most professional and knowledgeable. They got me right in and took care of everything so far the work looks quality and they were easy and hassle free. They setup rental car and I like that they are a larger company with lifetime warranty and have shops nation wide.

The staff were helpful and the time frame that they estimated was very good

Brought in a vandalized car with less than 5000 miles on it and was very concerned that a body shop couldnt match the factory paint. Let me tell you straight up: --these guys have what it takes-- The work they did was so perfectly matched to the factory paint in every way, even down to the orange peel texture. Top notch work in every regard. Friendly service and they kept me updated throughout the process. If you need body work done, this is the place to go.

Without a doubt I will recommend Gerber to anyone I possibly can. From the moment I stepped into the facility my kids and I were treated like family. From the very start to the moment I drove my repaired vehicle off of the lot, I was treated like I mattered and spoke to as though they truly and honestly cared. I was called with updates and Jason and his staff went above and beyond every step of the way. Their service, respect, dignity, honesty, kindness and care is a blessing beyond what I can even describe. THANK YOU GERBER!

Best service in tri-cities. They are friendly and very helpful. Great people and they do an excellent job!

Absolutely ideal!! Their friendly and dedicated staff made the whole process super easy for me, and my car was repaired perfectly and ready long before the expected date. Ill surely be back if i need this kind of work done in the future!

Jason, Ross, and the rest of the team had my vehicle for close to two months. Throughout the entire repair they updated me at least twice a week with where they were at, what they were doing or waiting on, and how much they thought they had left. Couldnt ask for a more friendly, thoughtful, and professional bunch. Really appreciate their great work during these tough times.

It was a speedy process, they communicated very well and my car looks great!I was only in the office twice, but there was never really a wait. My estimate took only 20 minutes. I got a call most evenings from the shop manager letting me know how everything was going. When I got the car back I was amazed by the color match, the perfect body lines and my car looks great again!!Thanks to everyone at Gerber Collision!

Really good job repairs

Great quick service the even wiped and vacuumed and adjusted my clock

Edit:I was contacted and it was nicely explained ri me their paint policy. Im still a little upset about the first employees attitude but I was assured that there would be a discussion and Im good with that.I was recommended by a family member to take my truck here after a collision. I will be taking my services elsewhere because the guy that did the estimate said my truck wasnt worth fixing just because theres some paint damage not related to the accident.

They did a wonderful job! My car was finished before schedule time. They did amazing work and I am very very pleased. Will be my first stop for all future needs.

From the beginning everyone I dealt with was amazing. Mike gave me an estimate and most importantly he took the time to explain it to me. Fatima arranged for the rental company to pick me up first thing in the morning so I did not have to take any time off work. Russ called throughout the week and kept me updated as the repairs happened. Once I got my car back it was a good as new! Nobody wants the get in an accident and have their car repaired, but all the people at Sonshine Collision made the experience positive for me. I would not hesitate recommending Sonshine Collision to anyone.

State farm sent me. Part of a state farm scam to not pay for damages. Owners are great

They do NOT communicate with you at all, they take a long time to fix anything and dont relay any sort of progress phone calls either. They had my car over a month and never fixed the traction control issue and now its at the manufacture dealership for at least another week, best part is they took so long the first time I cant get a rental vehicle covered anymore. Russ was nice at first but quickly became rude after asking for answers, and to fix the things they didnt fix. Will NEVER take another vehicle here!!! Its been a few weeks since I got my car back and the check engine light is still on, front Windows dont roll down majority of the time and still waiting for my headlight bulb to be replaced with the same one the other one has......And this is just a start......

Clean, organized. Good communication from staff. And the truck repair was beautiful.

Super friendly staff.. Russ was amazing keeping me updated and informed the entire time... dealing with the insurance was a pain but he was great.. my car looks amazing..Would totally recommend this place..

The staff is extremely nice and tries to help as much as possible but I have had nothing but issues with my car since I got it back. I never had any issues with my car before the accident and now since having work done, my car is out of commission like once a week since. It’s very frustrating.

They did a great job! Fair pricing, honest work and awesome customer service. Russ and Fatima were great at keeping me informed about my car repairs.

Amazing customer service! They kep me up to date with texts and calls. I highly recommend Gerber in Kennewick!

Amazing and Swift service! Very thorough!

These guys did a great job! They finished my car a week early, and cleaned it up inside before they gave it back to me. Very professional.

The staff is friendly and caring. They gave me a very reasonable quote and did a fantastic job. This is the third time I have used their services and been pleased everytime. I would highly recommend them.

Highly recommend them after going to a couple of places and waiting for almost a month for them to call me with an opening I went into sonshine Collision in less than 10 minutes had an appointment very fast friendly and very professional best of all quality work with lifetime guarantee

They did a phenomenal job on my vehicle.

Great work and super helpful.

Great place to get your vehicle repaired. Fair and courteous.

Sonshine Auto Collison Services always comes through for me. They did an awesome job on our truck repair and even left me a rose on my seat! Thanks Rob & Marybeth and crew!

My truck has been there over a month and I still cant get a answer to when it will be ready

They did a wonderful job. Friendly service.

I have always like there work never had a problem

Honest, friendly, respectful and fast service!

Great place for any work you need on vehicles

Treated my tow truck like hate, NOT FRIENDLY, when we got there the tow truck driver walked me in and they was nice to me but treated him like a Second classes citizen, I took my business Mathew auto body and I’m very happy I did

Bent over backwards for me. I would trust Rob with any classic

Did a great job on my truck

Such kind staff and very helpful!

Poor customer service.

Good repair facility

Thanks! fixed the car and fast

Excellent job.

Great customer service!

Just got a quote very expensive.

The lady at the front desk was very rude.

They have a notarize there.

Very friendly staff. ....

Expeditious

Just average experience