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Youfit Health Clubs
3895 Cherokee St NW #100, Kennesaw, GA 30144, United States
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Youfit Health Clubs

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Ch
Review №1

Do not utilize the gym personal training they offer. They do not adequately explain the exercises to you and hardly spend any time whatsoever. The fees are completely outrageous. My first personal trainer had quit without even letting me know and was without training for weeks. I tried to cancel my membership but was not given proper forms to. Absolutely abysmal experience.

Ri
Review №2

Moderately busy, 15-20 people. More relaxed atmosphere. Clean and maintained equipment for most part. Beware of fitness vultures looking to score a training contract. Showers and lockerroom well kept.

Er
Review №3

Decent mix of free weights and machines. Members are friendly and courteous. Younger demographic compared to PF and LA on the area.

T
Review №4

Incredible staff! After a few visits I immediately felt like going to the gym meant getting to see some of my friends. Michael was extremely helpful setting up my membership and Taylor is an EXCELLENT trainer! This location is never too crowded. Definitely has its times where its more full than others but I havent found myself taking significant amounts of time waiting around for something to open up.

He
Review №5

One star for dishonest people that work here. The manager and the staff clearly do not stick to their words on how gym membership works. We clarified with them several times on what our membership included, but it seems like they make their own rules and they change everytime we go in. Should have gotten what they said in writing.

An
Review №6

An intimate Gym, you get close to other members. Staff is phenomenal! Cybex machines are the bomb! Don’t overpay gyms this one has it all except a pool, which is fine for me. If wanna swim will go to aquatic center!

La
Review №7

Friendly person at entrance that constantly cleaned who was a young blonde female. Other folks at entrance not as friendly and i never saw them clean anything. Custodial person is present always.

Jo
Review №8

Back at YouFit after 18 months. Missed this place...very clean with social distancing on machines.

ro
Review №9

Five stars for sure! A convenient location, less than five minutes from my home. Flexible hours of operation, even during this COVID. Friendly, knowledgeable and professional staff. The monthly membership cost is reasonable. I have been a member since 2017 and I have been very satisfied. I can definitely recommend YouFit Kennesaw to anybody in search of a gym.

An
Review №10

I come in when not many are there. More than enough space to workout without being in close contact

K.
Review №11

My experience has been great. You Fit is not too big, not over crowded and is always clean. This place is for people who want to get fit, not hang out or show off. The staff and trainers are never too busy to answer questions or address your needs. You do need to schedule at least a week or more in advance to get the best times on some of the trainers schedules though. I regularly work with a trainer and can see the results of being a member.

Ke
Review №12

Early openings, friendly staff, very clean facility, large variety of equipment, friendly gym goers, music, and bathrooms are always neat. I could go on and on, but you get the picture. I left a very well known gym to come to YouFit and I made the best decision ever.

Na
Review №13

The staff from the front counter to the Coaches area in the back have treated me excellent! I’m excited to go to Youfit Health Clubs everyday I workout!! Thanks for reassuring me that I made the best decision on the gym to join!!

Je
Review №14

Like others have stated, trying to handle my membership in this pandemic has been a disaster. They told me it would be frozen for a certain amount of time, that was false, they initially were charging me at the start of pandemic, then when I eventually canceled my membership, they told me the wrong amount. So now I am being charged for training fee and my account is not fully canceled when I asked how much was due the first time when I was there. They smile to get you in there but make it hard to quit them. Never again

Ve
Review №15

Havent been in a gym in over 3 years. Im a retired veteran and 100% disabled. I have limited mobility due weight gain and lack of motivation. I walked into YouFit just because the colors and appearance was an excellent eye catcher.The young lady at the front desk gave me an overview of the benefits and was so persistent in a nice respectful way.I joined even though I was recovering from a back procedure and this was September and today was my first visit because of the recovery process, plus I fell and bruised my rib cage.When I walked in to schedule my appointment, I was greeted with smiles.Kevin took his time to listen to my health issues and I feel the program and plan was made just for me.I was made to feel special and Kevin heard every word I said.He IS AWESOMENESS THAT NEEDS TO BE BOTTLED AND SOLD.Gentleman, professional and gives you his full attention.I would recommend this organization to everyone any age. My actual trainer is 73 with the body and mobility of a 21 year old.

Re
Review №16

Great variety and working equipment for all levels of fitness and styles of working out. Clean environment too.

St
Review №17

Awesome training facility for all stages of fitness. Great flow and selection of eqpmt. Excellent staff, clean and very affordable. Also live the location. Easy in /out 😀👍💪🏆💵🎉

ma
Review №18

Dont normally give reviews, but this gym, its manager, trainers and location are fantastic in my experience as a three year, 54 years young member. Its a gym for every gender, age, shape and size. Newly appointed mid 2018 Manager Kevin happily resolved my recent corporate-driven training package issue with ease and grace. I was so impressed with his willingness to help sort out matters to my benefit that I signed up for two more reasonably priced corporate training packages that fit even my limited budget. If youre looking for a trainer that knows his stuff (besides Kevin) Ive worked with Steve to sculpt a body that I knew was there. Just didnt know how to find it. My health and well being has not been at this level in over ten years. Ive observed that the staff are kind, willing and ready to help any gym clients. All we have to do is ASK! Check it out. Fees are reasonable with varied locations that fit my busy travel schedule.

To
Review №19

First of all, the place is kept clean! It is immaculate, with machines and weights kept in top condition. The staff are friendly and helpful, and the patrons seem to be a good group - you dont feel out of place here. Personal training and group classes are available if you want them, but you can also do your own thing. I especially like that, on the strength training side, they have multiple machines for each workout, so you almost never have to wait for a machine. Its hard to beat the price for what you get.

Br
Review №20

Great customer service and they keep the gym very clean.

Ja
Review №21

Friendly, helpful staff, good working equipment, nice variety, safety guidelines being followed, overall a really good place to workout.

Ri
Review №22

Great place to workout, not too crowded and they have really good trainers.

Fa
Review №23

Scam of the century… I sign up online. I go in my first day & everything was fine. Everton was so nice. Fast forward to 60 days later and I get this $50 charge. I call and ask what it’s about & the lady on the phone tells me it’s an annual charge. I told her I wasn’t made aware of this when I came on my first day and that when I try to pull my contract up online to review it their website shuts down. She tells to me (and I quote) “you mean your first day coming into the club after signing up online? Oh. We’re not trained to go over your membership with you.” I couldn’t believe what I was hearing! I WILL Abe filing with the BBB and I will find a way to call their corporate office. I’m canceling my membership tomorrow (which you have to do in person). Such a rip off.

To
Review №24

Close during corona, continued to charge my card. Could not reach anyone to cancel or pause payments. Then charged me yearly fee despite being closed for months without being able to use. Went to get refund for those months not used when they reopened and got skimped on refund. I get it, businesses took a hit during those initial corona periods but if you want to keep your clientele and their business this isn’t the way to do it.

Sa
Review №25

The trainers and staff are wonderful here. This facility is clean and neat as well. I have been working with their personal trainer Steve and have lost 31lbs to date. He keeps my routine changing in order get results. I have also worked with Kevin some and he is a great trainer as well. Love this gym!!

Ri
Review №26

Two upright bikes in the whole place!.. and a dozen or so of everything else.

Ez
Review №27

Relatively inexpensive with great member discounts at various stores. The trainers and other staff are really friendly and great to work with if you choose. There are plenty of things to do including free weights, weight-training machines, treadmills, elliptical, rowing, and even a circuit training area. They have locker rooms equipped with showers, as well.Ive been going here for around a year and Ive felt very motivated to keep going back.

Jo
Review №28

Nice little gym. I have been coming here for a couple years now. It is usually pretty clean, However the mens locker room always smells terrible. They need to figure out a way to keep it smelling fresher. Also it would be nice if the water fountains actually produced cold water instead of room temperature. Overall it is not a bad gym, and the best part is it is very affordable.

Ad
Review №29

Great gym! Been going here for 3 years. Good atmosphere, everything is always clean, and they have all the equipment I need. Must be a decent place to work because 80% of the employees have been there as long as I’ve been working out there. Only con is they need a location further north.

Ma
Review №30

Went for a day pass, though the price was $10 for the day, a bit higher than other gyms from my home state, I agreed due to their professionalism, kindness, the lack of amount of people in the gym, and the front desk girls pretty smiles.The gym was extremely clean, very Barney colored, but did the job.This had a semi Planet Fitness feel to it? Yet, did not have a ‘hunk’ alarm, French Fry Friday, and the staff were in shape. Since I live out of state and visit the area once a month for a few days at a time, if a deal could have been made, I would have created a membership.

An
Review №31

Very clean, socially distanced equipment, and sanitizing bottles always available. Staff are welcoming, helpful, and friendly.

No
Review №32

They are terrible with cancellation!! I regret signing up with them they had made it very difficult i did the training session and was told that i can cancel at any time they failed to tell me that i would be locked in for 3 months before I could cancel. To cancel my membership i was told i needed to come in i went and paid 10$ cancellation fee and they still had charged me 2 weeks later for another month I called for a refund and was told it will be a month before i could get my refund i waited patiently its almost a month and half and no refund!! BE CAREFUL before you sign up with them.

W
Review №33

Good service!

Aj
Review №34

This is such a great club. I got a free day pass and so glad I used it! The whole gym is painted with bright colors and lots of natural light. They gym has all the equipment you need no matter if you are a novice or expert gym goer! The staff are pleasant people and willing to help. A lot of space to move around. The gym is in the corner of the complex. Kroger etc are in the same area. Workout and go eat at Kroger! The words youfit are green! Wow

Ta
Review №35

I was a member of this location over a year ago and I suggest that you stay away from the personal training people! I actually forgot to write a review of what happened originally, because of the long process I went through with them and my bank. Anyway, I signed up for the training and not because I wanted it, but because the guy just wouldnt let that stupid introduction meeting end. They basically force you to attend so that they can pressure you into buying training. At the time I just wanted him to shut up so I told him I would do the 3 months. I went to him after the first month to cancel and signed a notice. When the 3 months were up the paperwork was lost and they continued to draft from my account. I went back in to find out why. They apologized, but there was nothing they could do about me getting my money back. Then, I fill out another form and they assured me that they fixed everything. I should have no issues. Fast forward to this week. I received an email from them saying they want to forgive my past due balance. WHAT BALANCE? I dont owe you all a dime!!!! If anything your poor ethics having company should be reimbursing me for 5 months of training fees that I only used 2 sessions of, but no thats not enough for you all. You all want to say now that the last paperwork I filled out was done only 2 weeks before the next payment was due, so I would still have to pay the fee for the following month. People reading this...PLEASE STAY AWAY FROM THIS COMPANY!!!! THEY LIE AND CHEAT. THEIR CONTRACT IS DESIGNED TO SCREW YOU OVER!!! DONT DO IT!!! If it was allowed I would give them a -20!I have been a member of Planet Fitness ever since. The training is FREE and the monthly & annual fees are about the same!!!

Ch
Review №36

Make sure you understand their cancelation policies prior to signing up. My wife joined right before we moved out of the area, which means she did not attend the gym. She attended at most a handful of times. She attempted to cancel over the course of the year numerous times to only be told she had to cancel in person, which was not practical as I travel for a living and we only have one vehicle. I therefore paid every month for a membership she never used because we couldnt get to the location to cancel. After being charged for the yearly fee I called the location to be told she could have canceled with a Certified Letter a year ago yet she was never told that option. They bounced her bank account when the yearly came out because she hadnt planned on it coming out. Tried calling the 800 number only to find you are just directed to the location of your zip code. They must be hurting for money when making cancelation so difficult. Steer clear.

Ji
Review №37

Kevin is a great coach. The equipment is top notch. Very convenient location. Great hours.

An
Review №38

Love this gym! The workers are so sweet!!Update: I no longer feel this way. I called because they took $ out of my account without me knowing how much would be coming out. So here I am at a gas pump with an 8 month old out of gas and card getting declined, trying to figure out how I’m getting us home. Just to be told there’s nothing they can do. Well people if I were you, I’d read everything and make sure you call often and make sure of the date and time they will randomly take your money. Never again!!! I called multiple times in April, May and June and got no answer. Trying to cancel a membership that I cannot use. Thanks for nothing!!!!

Jo
Review №39

The gym is nice and clean. Not crowded. The staff is very friendly and approachable. Not sure if I will join but if I did I would be very happy here.

Me
Review №40

Ive been going here for a year now, and Taylor has really honestly changed my life. Ive gotten years back on my mobility, and in stronger than Ive ever been in my life.

Am
Review №41

I love everything about this gym. The employees are amazing and very accommodating and the personal trainers are top of the line!!!!!! You won’t regret coming here. And all the gym equipment you can think of :)

Kr
Review №42

Ive been going here for almost two years! It really has changed my life! Love you, Taylor!

Ke
Review №43

Staff is very friendly and the gym is always clean. Never too busy like other gyms...the only thing I would add is a few Hammer strength machines like the shrug and low row 😉

M
Review №44

Cant keep up with accounts if something goes wrong. Took 3 months to try and straighten it out but still did not give me what I payed for. And think they are right... And then advertised there deals that are the best but Planet Fitness has the best prices right now. Be smarter. Get info right.

g
Review №45

Al and Taylor are excellent trainers they keep me motivated and challenged during every session. They are quick to adjust as necessary to for me to get the most out of each workout.

Jo
Review №46

When I moved to Kennesaw my wife and i attended a local, rather small but very convenient 24-hour gym. We cancel our membership due to management issues. Getting started to attend a large big box gym I did not care for it at all. Then we found YOUFIT here in Kennesaw its absolutely perfect! everythings always clean, new equipment and staff is friendly but stay out of your way . just a great place to work out with good people. Thanks YOUFIT

Br
Review №47

Clean, friendly atmosphere. Not over crowded

ka
Review №48

Staff couldn’t or wouldn’t help me with my issue. Referred to website where you have to leave a message. No one would give me corporate number. Nowhere to be found. Left 3 messages, no return calls. Unprofessional. All they want is your money. Be careful if charges on your payment method.

Re
Review №49

Gym took money from me when all gyms was closed down during the pandemic. Months after when I decide to cancel they told me I have to pay to cancel. Crazy! I edited my post because of the way they treated me a loyal customer.

Ma
Review №50

This is my first ever gym membership and I have had a great experience so far - the staff is friendly, the environment is clean, and the equipment is in great condition and fixed quickly if broken. I am currently using a trainer and have enjoyed that experience as well (but be mindful this can run $30-40 per session if budget is a concern)The place is small but what do you expect for $10 a month? Its comparable to Workout Anytime, Life Time Fitness, etc. but never feels too crowded except for maybe a couple hours in the evening when all the weighted cable stations are in use. There are usually always treadmills and ellipticals free.Seems to be that the biggest complaint in prior reviews is for canceling the membership, but I opted to pay for a year in advance as opposed to the month-to-month plan so hopefully this wont be an issue. It was only 100 bucks when I signed up, so if you can afford it up front, you may as well use this option and avoid the potential hassle later on.

Pa
Review №51

Clean clean clean gym. Professional helpful staff.Looking for a place to workout on your own OR get assistance from excellent staff?Join YouFit.

Ta
Review №52

All the coaches / staff are so friendly and helpful! I also enjoy the variety of workout equipment offered at the gym.

Mi
Review №53

Very nice Establishment, not so crowded . Well maintained. It’s great place to get a great work out without waiting for machines .

Ia
Review №54

I think you can tell a lot about a gym by the people who love it. Note that the people who love this gym are probably already in good shape or are massive meatheads.I dont ask for much from a gym, just a friendly acknowledgement of my existence and appreciation for the fact that I pay for their earnings, but thats apparently way too much to ask for from Youfit. Their obligatory greetings and farewells are so obviously forced its not even funny. Seriously, if youre going to pretend to care, at least make it believable and make eye contact! Mumbling, Hi, how are you, and nothing more doesnt really cut it.Again, if youre already in great shape, then you will fit in perfectly here, because either the girls will flirt endlessly with you or they will strike up an eager conversation about your life. But if youre trying to get in shape, dont bother. Go to the Y; it may be a little more expensive, but at least they care.

Me
Review №55

Make sure you learn about the cancelation process when you first sign up. Not the bullshit they tell you to get you to sign up but the actual contract. Just like everyone else in these reviews I ended up getting charged the annual fee because I didnt answer the ONE phone call the owner gave me. He wont even try to fix it hell just string you along days and days just to tell you he cant process your refund. Getting in contact with the owner might be harder then contacting the president

Wa
Review №56

Very small gym, not worth the $10 guest fee. Much much nicer gyms charge a $10 guest fee, this one wasnt worth it.

al
Review №57

Great staff, I had Alain as a personal trainer for about three times a week and saw lots of results. I would greatly recommend!!

Ni
Review №58

Great gym! If you get a trainer, I would recommend highly recommend Alain!

Ol
Review №59

It is a cool spot. The price is the main drawer. The staff isnt really the most helpful, but all I wanna do is work out and go home anyway, so its ok. Besides, most of the staff are kids and learning. I like the place.

Jo
Review №60

Been a member for 3+ years. Great staff...convenient location.

Re
Review №61

I only came for information and the employees made u feel very welcoming. They have plenty of information they share with u and alot of knowledge on equipment. Other places i have had memberships with,0 the only ones with all the knowledge of equipment were the trainers. So thats great. The prices were great better then any other gym i just couldnt committ without income.they also provode tanning beds. Thats one of my favs.

Pa
Review №62

Someone is ALWAYS cleaning when i am there. The folks are always greeting us with a smile and telling us have a good day when we leave. Good little gym and would recommend to anyone looking to start a workout program!!

Jo
Review №63

I love the gym but the weekend hours really should be extended.

St
Review №64

Clean quiet gym. Equipment works

Ja
Review №65

A really good gym, clean, great people, and lots of equipment. However, the reason for only two stars is, you took Fox News off your TVs. Why?

Cl
Review №66

This is a great gym. Everyone is so nice and the environment just feels so right.

Ni
Review №67

The staff is great and know me by name and are ery accommodating...but the manager treated me less than. He was nicely rude to me but was very pleasant to the guests who were before and after me.

Ge
Review №68

Best option for a cheap gym. $10-15 per month for ages to a great free weight set it plenty of treadmills, whatever your style. Kept very clean.

Pa
Review №69

The trainers here do a good job, I’m sorry if I submitted something saying they weren’t. I honestly don’t remember doing it lol so

Gr
Review №70

The gym is small with poor quality equipment and closes earlier than designated times. They slap you with random fees and are very inconsiderate.

An
Review №71

No matter what you tell them they sign you up for the multi club.. horrible customer service experiencein 24hr of joining gym.. join somewhere else

R
Review №72

I love this gym. The staff is always friendly and it’s clean. It’s not too crowded and they have plenty of ellipticals.

Al
Review №73

Great & Friendly Staff, Equipment maintain, could use some upgrades.....

Ch
Review №74

Ive been with Youfit for over 4 years now great size, great budget, and great equipment overall! Ill definitely recommend this gym to anyone.

Ma
Review №75

They have all the equipment that I want to use here the weight machines the cardio and nice hot showers

A
Review №76

Clean place. I signed up for several personal training sessions and after I completed my sessions I decided to cancel. After I cancelled, I felt like because I canceled I wasnt welcomed any more and got a negative attitude from the PT.

za
Review №77

I had such a great service at that place by SAM the manager.This morning i went there to complain about my cancellation.He was very polite and apologetic that I even considering joinagain. He is a awesome leader and very professional.thank you.Sam

Qu
Review №78

I love the staff, equipment, and clean facility of UFit on Jiles in Kennesaw. I used a couple different trainers (Steve and Kevin) who helped me read my goal of strength, agility and a 60 pound weight loss. Thanks UFit!

Ih
Review №79

Nice gym clean and friendly staff.Ive come for a while. The equipment could be better ....but u get what u pay for.!!

Mi
Review №80

I started w/ a personal trainer 2 weeks ago and I love it. Friendly & professional staff.

Ni
Review №81

This club is great if you never plan on canceling ever. I signed up for a membership in February 2013. Shortly after, I was offered a job in Savannah. I have been paying for this membership since then, and have still not figured out how to cancel. I have had 4 returned letters, the person I talked to told me to send a certified letter, but it was undeliverable. I have come to terms with the fact that I will either need a Governors pardon, or I will just pay for this membership for the rest of my life. Perhaps I can pass this membership along to my grandchildren. I probably will have to because death most likely isnt a good enough reason to quit this gym.

Ma
Review №82

Its a great gym, cheap price, good equipment. I do wish it had a decline bench, but it has everything else. The people complaining below this sounds ridiculous for a $10 gym... just saying...

Ra
Review №83

Awesome employees.

Sh
Review №84

I really wish you guys extend your hours on the weekend

Ma
Review №85

Pretty good size gym. It can get a little warm in the winter time with all the bodies moving about.They dont have an exercise room but they do have the machine side, machine side, amd cardio section. The bathrooms and lockers/showers are aleays clean. Their variety of equipment and affordable monthly fees keeps me coming to this location.

Ja
Review №86

Definitely best gym for your buck around

Jo
Review №87

I should have seen it coming. Ive been trying to cancel for weeks and they make different excuses about why they havent contacted me and why my membership hasnt been canceled. They neglected to tell me (until after I signed up) that after three months everyone pays a 40$ service fee. If you plan on joining you fit make sure you NEVER want to leave because they are so absolutely terrible about letting you stop paying. I would never recommend them.

Be
Review №88

I love you fit. It is clean, their equipments are new and with the 19 dollars a months I can always bring a guess with me.

ta
Review №89

Just as others have reviewed, I have never had as much difficulty canceling a membership, as I am having with this Youfit. I cancelled my membership with then in June, and was told that I would be finished once I came into the gym and signed a cancellation agreement. I am now 2 months down the line with an additional 60$ in fees and dues taken from my account, without any cancellation pending. After complaining through the appropriate forums, I have now been informed that signing a cancellation agreement is only a request, and that these requests will be followed up on by a store advocate that will try and ensure I retain my membership. If i have been forced to go into the gym to sign a waiver canceling my membership, you can be sure that I truly desire to cancel the membership.Now I am being told that because I did not pick up the phone on one occasion that they (apparently) tried to contact me, I am still liable for the 60$ that has been incurred during the past 3 months, AND I have to pay 10$ addtional for them to process my cancellation!! This is more predatory and shoddy business practices that continue to define this industry as a whole.I hope someone else learns from the multitude of warnings that have been posted here, AVOID THIS GYM!!!

Co
Review №90

I recently switched my membership to Youfit (from LA Fitness and Lifetime). For one, no one pressures you here. It sells itself. It is so cheap too! $10-$20 a month, always month-to-month and no big signup fee! This is by far my favorite gym Ive ever been to. Its really clean and I see them mopping every time Im there. They have the best equipment and all of my favorite machines. Everyone is nice here and no one is weird or pushy. No one tries to sell their services to you, they pretty much leave you alone, which I love. They have some personal trainers, too, which arent pushy and are very nice. When you sign up, you get a free personal training session. The employees always greet you coming in and out of the gym which makes me feel important to them. Other gyms dont really seem to do that from my experience. Ive been able to reach some of my goals here and plan on staying here for a very, very long time. Its not too big and not too small inside. Its bigger on the inside than it looks from the outside. I love that theres a Kroger next door too so I can get my workout and grocery shopping done in one swoop lol! I am very impressed with this gym. It is never crowded either! I rarely ever have to wait on a machine, even in the evening. Their crowd is much smaller than crowds at other gyms. This gym gives an intimate but personal feeling. I never feel uncomfortable here or like I have to compete with other people. Plus, theres controllable fans and TVs with like 40 channels on most (if not all) of the cardio equipment! Great atmosphere! I highly recommend this place!!

Va
Review №91

I like the atmosphere, and its very affordable. Ive been going to YouFit for 3 years now.

Pa
Review №92

I Love everything about YouFit gym.

Ni
Review №93

So far I like this gym. Normally quiet and never a issue on equipment that is avaliable

An
Review №94

The staff is friendly and motivated to help you achieve your health goals.

Mi
Review №95

Pros:Aways cleanFriendly staffWorking equipmentConsSmall location

Sh
Review №96

I was told back in November by Jason my sessions would not expire when kindly cancelled my trainer subrscription because I had moved to Virginia and the closest Richmond location was 2 hours away and my trainer had left there location. This was all done over the phone and I mailed a certified letter as intrsucted.From there he then explained he would waive the cancellation fee. I then asked him would hey expire he told me no. Even suggested if I am ever in town to visit for holidays I could come by and use a session.I recently was in town because I decided to move back in April. I went o the gym in February or march. Was told my sessions were good. I called today and to check my account to ensure my payments were bring received. And about changing my billing address because I had just moved back. A young woman told me they had expired. I told her no. That cant be. She then transferred my call to you asst manager Steve. He told me it was out of his hands and that ther was anew policy that started at the beggining of the year. I asked him how did they notify everyone. He says they didnt. I then asked again how was I suppose to know this . I was told my sessions were good.He said when I signed my cancellation form. I reminded him all of this was over the phone. He said well they didnt do their job correctly and how they basically did me a favor they didnt have to do. He kept cutting me off and making smart remarks. I told him he wasnt giving great service . He said well if you would let me talk I can explain it you.I wasnt aware I need to stop yall my for him.He was very rude. Then he told me he would email the person above him. I continued to explain my issues with all of this and he says hes been very calm and patient with me and that I am taking it out on him. I was never loud or yelled. He said I was taking my frustrations out in him. And it wasnt right. I said I amtalking to you in a calm tone. He loudly interrupted me and says alright thanks for calling youfit have a nice day and hangs up. I call back and he suprisingky answers I said Steve I just spoke with you and you hung up on me. He goes I politely ended the call. I told him the conversation wasnt over. The he says ok well whats you issue can yi remind me.We just spoke . I said ok Steve i see what you are doingHave a nice dayHe says thabks so much you tooAre I have never received such horrible customer service in my life. Hows it my fault you guys didnt inform me and didnt communicate properly. I was told my sessions were good and wouldnt expire. At the point you can refund my sessions and if you cant I need to talk to someone who can. It has been a horrible continued experience since October/November. First with sam now wit Steve.. I have clearly been robbed and lied tooSTILL RECEIVED 0 money! Don’t go they will Rob you!

Se
Review №97

It may not have all the different equipment other gyms have but for the price no complaints here.

Cr
Review №98

Be careful becauee the manager will lie about the membership.

Li
Review №99

This is a great gym and their personal trainers are terrific!

Je
Review №100

They are too hungry to get any dollar out of you. Hidden fees and Cancellation was a headache (make you jump through hurdles)

Information
44 Photos
100 Comments
4 Rating
  • Address:3895 Cherokee St NW #100, Kennesaw, GA 30144, United States
  • Site:https://kennesaw-cherokee-st-7364-youfit.com/
  • Phone:+1 678-974-0752
Categories
  • Fitness center
  • Exercise equipment store
  • Gym
  • Personal trainer
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:5am–9pm
  • Thursday:5am–9pm
  • Friday:5am–9pm
  • Saturday:5am–9pm
  • Sunday:5am–8pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Membership required:Yes
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