After reading all the negative reviews, I was a little worried. They didn’t call to schedule a delivery window probably because my item was being delivered to a business but I’m not sure. My item arrived on time on the estimated date of delivery with no damages. The delivery driver was quick and friendly. No complaints here.

This company had the roof of their building destroyed in the storm but told us there was no damage to our product. We then had a smelly dripping wet rug dropped off on our door steps. I can’t believe a company would even dare to do this to someone, they clearly don’t want to take the blame on the product that was destroyed while in their possession

Would never use them! They had our package for over a week and gave it to another company. Then, reported it as delivered on Friday by 6 pm. The company they gave it to wasn’t even open. Nobody could get ahold of anyone from the other company. So they told us to wait until Monday and call them ourselves. No help at all. Their machine says they pride themselves in fast and safe delivery. Nothing was delivered!

Missed call but Pilot left a call back #. Called and someone answered and set up my delivery for the next day. Indicated the driver would call just before delivery between 11 and 3pm which they did. Driver courteous and professional and delivered up to door. Great service.

I would never use this company to handle any package of mine again. I had a schedule delivery for Friday and I received a call that the truck with my package had to be towed and that it would be here on Monday. After waiting half the day for my package so that I could sign for it, I called to check on the delivery time. I was then told that my package wouldnt arrive until Wednesday and that the representative who called me shouldnt have told me that it would be here on Monday because they didnt have another truck coming this way until Wednesday. She then told me that if I really wanted it I could drive an hour there myself and pick it up. This company is unreliable and the people are very rude! Zero Star...

Just very rude about simple information that should be given to the customer so the customer is not inconvenienced. When I pushed for information word games were played pretending to not understand direct questions. Poor business practice.

All they did is gave me a Run around cant gave the right Delivery day on top of that they send a email saying that Package was going to be delivered call them o it not going to be on the truck tell that Monday

I ordered a sofa three weeks ago, and since then I have had FIVE scheduled delivery times that have fallen through, i.e. we wait all day and the shipment never arrives. There is little communication between the retailer and Pilot, and the tracking is an illusion. The same is true for the online scheduling. Turns out it was still in CA two-and-a-half weeks after ordering (Im in Louisiana) because someone misunderstood the state of LA for Los Angeles, which was where it originated! So it sat in Los Angeles all that time waiting for...?? But somehow I was still able to schedule a delivery time online. This has been a maddening experience. It is now finally in the state of LA, but no one has called me to schedule a delivery, and no one in the New Orleans office answers the phone. BTW, the only way I know that it is in New Orleans is because Ive been calling the main phone number every day (sometimes waiting two hours to speak to a human). The online tracking does not give any information as to the actual location of your item. It means nothing. When I expressed this to the various customer service reps, they were very apologetic and said they have repeatedly reported the problem to supervisors to no effect.

I got an email that said will be delivered 01-14-2020 between 8a-6p. The email also stated that there was no need to contact anyone that my delivery is scheduled and someone needs to be home to sign for it. So I waited all day! No delivery. Next day I called and the lady that was super rude tells me they won’t deliver unless I scheduled over the phone and they been trying to contact me. I never got an email other then the scheduled delivery that they didn’t fall through with. The lady tells me I can go pick it up about 25 miles from me or I can wait 5 more freaking days that they can’t deliver any sooner. I’ve already been waiting 15 days. 13 of those days it’s been on delivery. I don’t think I’ll ever get my delivery and I definitely don’t recommend using them! Super slow and customer service is RUDE!!!!!

Take to long to load up

I ordered a mattress from Amazon that was supposed to be delivered February 5, between 12-3. 3 came around with no word, but at 3:07, we got a call that they LOST the mattress. We have no idea where it is, and apparently neither do they, since they sent me to the final delivery person who said that they dont have it. Needless to say, Ive cancelled the order and Amazon can deal with the headache.

They have our tv was suppose to be delivered last week... still haven’t heard anything from them.. I keep calling the giving me the run around it is almost two weeks since I placed my order and they claim it will be next week before I receive my television. Wouldn’t recommend them to anyone ever.

This company will reach out to you with a delivery date that they picked only to:A) not deliver it AT ALLB) not even have the item in the delivery dateC) then push off the delivery to another companyD) make me still have to wait an additional week for delivery.DO NOT USE THIS COMPANY IF YOU CAN HELP IT.THIS COMPANY COULDN’T DELIVER ANIMALS TO NOAH!

Terrible in every way. They dont come during the delivery window, act like it is your fault when they are the ones who are wrong. Terrible. I wouldnt trust them to deliver a freakin pizza!

Very unprofessional.... Almost impossible to get in touch with.... I was told my shipment would be in on the 5th so I made arrangements to be home... No delivery and now its been two days.... During that time I have call 4 times and had to leave 4 messages but no return calls... Sorry excuse for a company...

Delivered my 20 ton ramps on time and safely. They were very friendly.

Got a email that they had my package on Monday they still havnt called me back or anything about delivery and won’t answer the phone

My Package has been at the terminal since the first. Although pilot company made an appointment to deliver on the 5th they still have my package and matter-of-factly told me that it will not be delivered until the 9th. This company is slow and the people I spoke to were very disrespectful. I would not recommend this company to anyone. When ordering in the future I will be sure to NOT buy from a company that uses Pilot Shipping.

TAKE TO LONG TO DELIVER ONCE MERCHANDISE IS AT GROUND LEVEL,,,, WAITED TOO MANY DAYS AFTER DELIVERY DATE TO RECEIVE MERCHANDISE. MY HOME IS LESS THAN AN HOUR FROM WAREHOUSE.

This company has been sitting on my package for almost a week. They wont deliver my package and wont return my phone calls

Joke of a company!!!

Horrible service!!!! Beware!!! Damaged my item and still has not returned it to sender!!!

They are amazing

I ordered a ride along truck for my son, a 5 foot create and they said they lost it