I recently stopped in to this Verizon location and had the best experience working with Jordan. He delivered excellent customer service and was extremely helpful. He solved my phone issue and showed me a few shortcuts that I was unaware of. Highly recommend this store and Jordan!

Verizon is Awesome!! Service is Great,Phones are top of the line and The people in the Store are always willing to bend over backwards to help you!! Never Ever Going To Lose My Business!!

Went to this store in Kaukauna, had outstanding customer experience with Josh . Was Extremely Patient and helpful. Best customer service !!

My phone had shut down and the screen wasnt working. Josh and Kyle were there, and we talked about my options with getting a new phone. Josh helped me find the right phone for my needs and got it set up immediately.The guys were friendly and polite, and made the process painless. Im glad I went in.

There is usually a bit of a wait during this season. However, the staff is courteous and knowledgeable. We had some issues with my account and the staff was able to find a way to get me what I needed with a smile. I heartily recommend the kaukauna Verizon for those in the area.

Worked with Josh on getting and setting up my new phone and it was the easiest experience I ever had. He answered all my questions and made everything easy to understand!

Jordan assisted me when purchasing an Apple Watch as well as putting a new screen protector on my phone. He answered all of my questions quickly, was knowledgeable, and was great to chat with while waiting to add information into the system.Everyone at the store wad welcoming and friendly!

Broke my phone, needed a new one pronto and this store had excellent customer service. Josh was efficient, friendly and helpful in helping me pick a new phone out. Thanks so much!

Kyle was outstanding. .

Alex at Kaukauna store is excellent. He is eager to help and listened to my issues very well. He was able to resolve all of the problems that I was experiencing with the device and network service.Great customer service!!

Joshua did an excellent, fast job with assisting me with my purchase. He explained everything thoroughly and I felt well informed about my purchase. There was a disgruntled customer there who was on hold with Verizons phone support (which is horrible for wait times) and Joshua handled him very well as did the other employee working at the time.

Kyle and Josh were both knowledgeable and helpful, in addition to being courteous and patient during a recent (uniquely complicated) cell phone purchase. I highly recommend visiting the Kaukauna location!

I had a wonderful experience yesterday with Josh! My phone died, and he helped me get the warranty activated. Unfortunately, the hold time with Verizon took a long time, but Josh and I had a great connection. Ill be going to the Kaukauna store for my phone needs! Thank you, Josh! You were wonderful!

Jordan was extremely knowledgeable and helpful during my visit today. Thorough is another word that comes to mind !

This is the Best Verizon office in Kaukauna!JOSH helped me purchase a new phone at the end of the day staying open to help me...ALEX multi- tasked helping 3 customers with ease and patience! JORDAN helped my boyfriend and I with our phones taking time to chat with us during the process. You guys are Rockstars!!!

Everyone at the store was very helpful as I was trying to deal with Customer Support on the phone and upgrade my phone.

Jordan provided an excellent explanation of cloud storage when I asked.

Alex did a fantastic job. He is very kind, patient, and knowledgeable. It was very nice working with him.

People We’re very helpful and friendly. Did not pressure me to do anything I did not want. Help me make the right decisions for my plan.

Customer service was good, but unfortunately, WiFi was horrible so cant give 5 stars. It shouldnt take 2+ hours to transfer data from one phone to another. Very disappointing at a Verizon store.

Alex at Kaukauna store was helpful, willing to understand my problem, offered help to solve my issues and never treated me disrespectful because Im not as tech savvy as most. He was patient, very rushed through the service.

Excellent customer service. Very pleased

Jordan was friendly and willing to help with anything or answer any list of questions I had. Helped me alot!

Luke help me this morning with an issue I had on my new iPad. He had my issue resolved very quickly. He was so friendly and eager to help in anyway.. Wonderful customer service.

Ive always had great customer service at the Kaukauna store!

We had a great experience today with upgrading my phone. The employee’s name is Josh. He did an awesome job despite being fairly new. My faith in Verizon has been restored.

Becca helped me at the Verizon store. Im from out of town and she was very very helpful, personable, knowledgeable, and fixed my phone to my delight. 5 gold stars because she did all that in a record time. she deserves a raise Or at least lunch. also Joshua was very helpful too. Being from out of town we are very glad my partner and I stopped in today thank you!

I can’t say enough about the sevice I received from the Kaukauna Verizon store. The Team member went above and beyond to get my new phone going. He has the patience to do this job where lots of Verizon staff don’t.. Jordan took the time to fix everything I couldn’t get working . HE DESERVES A HUGE BONUS for everything he figured out on my phone !! JORDON ROCKS !!!!

Jordan is the best! He made my experience at Verizon the best one yet! Super knowledgeable, funny, smart, compassionate, etc. He provided so much education on my phone and plan and gave me the best deals! I will recommend him to everyone! I have never been so pleased with my experience and thats all thanks to him!

Very helpful. Much appreciated. If your carrier is Verizon this is where you need to be for service and support.

Service was helpful and quick.

Meh. Id use a different retailer if possible. I only went back because they were the only one that had the phone I wanted.

A big thank you to Ray for going above and beyond for me today. Your customer service is top notch, I appreciate it more than you know! I will highly recommend you to family and friends in the future!

I just want to start off by saying your customer service sucks. It was one of the worst experiences of my life. At Verizon it must be acceptable in customer service training to be told its okay to lie, because I received lie after lie. When I purchased my phone, I was told that if I bought the tempered glass shielding I would be covered for life....not true the policy has changed and Verizon is just a victim of circumstance. Not only do they not stand behind their word, they justify screwing you over. Do not buy anything from this store and please Verizon save the I am sorry for your experience response to save face. This is a terrible place, the 5 star posts have to be fabricated. Again do not shop here and look for other companies that will buy out contracts as I am doing. Verizon doesnt stand behind their products, policies and they definitely could care less about their customers. Find a different place as I will!!!

Jordan was extremely knowledgeable and helpful!!

Joshua the new guy was awesome! Got my phone fully protective too. Thank you Billy.

Jordan is absolutely the best!

I got here and was with my mother in law the account owner, first the employee, didnt even give me a chance to explain what was wrong before he told me couldnt do anything, because he wasnt making money. It seemed they didnt care much about what was going on, and then proceeded to use my phone data to download an app and didnt even ask me!! I dont have unlimited data and then they told me they cant do anything to help, and what they told me wouldnt resolve the issue or even show what was happening right away. Im completely unsatisfied.

John was so much help and very knowlegable. I would highly recommend this Verizon if you have issues with your phone

Great service, had my new phone ready with contacts, apps and everything before I left the store and helped me with any questions I had.

Josh was a great help when we were updating our phone!

Love these guys! After long waits and nightmare experience from the Calumet store, the staff here helped me out right away, and got me an amazing bundle deal. Highly recommend!

If you want to start a small business go see Billy! Appreciate the patience and services.

Helpful sales people. Very knowledgable about products and hands on help.

I’ve always had great customer service at this location. I am just wondering if you will be getting iPhone x in on Friday and if so do you think you will run out where we should come right away at opening?

Josh, what a great helpful sales tech. Took care of all my problems.

I spent over 3 hours at this location with 3 different associates, and the customer service sucked. They kept making time consuming mistakes, and pushing bundles we didnt want. In the end I got my deal and my new phone, but the process shouldnt have taken so many hours to straighten out.

Joshua helped me out when I didnt know what was going on with my phone. Some how it factory reset itself. Unfortunately we couldnt get everything back but got some. Thanks joshua

Josh was awesome!

Jordan was Extremely helpful!! Awesome!!

Beware that this store is only authorized to sell verizon products and service, its a franchise of verizon... What u want is a corporate store .The store claims they have different rules. This store will tell u that u have to insure your phone. Call customer service, they pretty much laugh that that is not true, has never been true. Two part activation charges.. $20 now, $20 on the bill...only experienced that at this location. I got a new phone which wasnt working properly. I received constant complaints about my phone reception going in and out. This store would not let me return the defective phone with out a $35 restocking fee plus an additional $20 because i didnt want to get a phone from their location.. called customer service, they were happy to credit me the restocking fee plus the activation fee as they felt it was not appropriate to be charged for returning a phone that wasnt working properly. The store manager looked at me cockily and told me there was nothing wrong with my phone. Just be cautious. Question all fees . Maybe just take the time to find a corporate store or do your business through the customer service department, they will do anything for their customers.

This is a third party store. You will be charged extra fees if u do business here. Normal activation fee is $20. Here u will pay $20 in the store, $20 on the bill. If u dont believe me, call 611. Because this isnt a corporate verizon store, they are allowed to charge their own fees that they dont disclose. I returned a phone and was charged a get up and go fee....customer service never heard of that one. And it didnt even show up on my receipt. The receipt made it look like an equipment charge.

Thanks for all of your help Billy!

Very unhelpful and lied to my face about a repair and replacement that they could have done.I had to go to a Verizon store in Green Bay to actually get my screen protector replaced that is a lifetime warranty and CAN be done at the store and not mail in to have replacement sent to home.I went into the store this evening to get my screen protector replaced after it was cracked. Was told by employee to go online and request replacement and do it myself instead of having it replaced at store my employee.On my way home I called store in Green Bay that I bought the phone and they told me that of course stores can do it and more than happy to help out.

Billy was very patient, friendly and helpful!

The Verison representative took the time to make sure everything was taken care of to my satusfaction.

They swapped a device and transferred data very quickly

Long weight under staffed.

Courteous and understandingLove the one to one!

Check into their bogus fees not associated with an actual Verizon store before doing anything. You were warned....

Do not go to this store, go to the company store down the road 2 miles across from Target. Rude arrogant people without product knowledge.

Verizon rocks! Excellent customer service!

I hate dealing with cell phone companys and contracts, but this team is great at itNo matter how busy they are they make sure everyone gets the help they need.

Worst place for help, there one employee (didnt get HER name) was rude,condescending, short,unhelpful and just down right NASTY!!! Beware . I have to push at least one star or cant continue. My choice is 0.

Very friendly and very helpful

Darrin and his team are very friendly and they help with any problem that may arise with the phones we have for our business. I wont go anywhere else for our phones

UPDATE: After being contacted by a manager of the location. My problem was resolved. The entire process of getting my new phone was a bit frustrating but in the end everything worked out.

Amazing staff, always helpful and knowledgeable

Billy really helped me out!

Was disappointed with service

Very knowledgeable

Thanks for the new phone!

Helped answer my questions

Took care of my needs

Good job