I’ve had a great experience over the last four years at Madison Ave. with two different therapist, both with Adult and Children. We continue to be proactive in our lives and visit 2 different therapist regularly.

When I called the number available online, Fior Sandoval answered the phone, and I told her I wanted to make an appointment. She scoffed and asked where I found her, which is in and of itself unprofessional. She then asked for my name, and when I told her, she started laughing and awkwardly stuttering. I got so frustrated at being embarrassed for no reason, I just hung up. This was so unprofessional, and as a therapist, I would expect Fior to understand how damaging this can be for someone who is looking for help in a dire situation.

Good luck ever getting a hold of a PERSON to schedule any appointments.

I called Katie back within 30 seconds and she said I had to call the main number and leave another message on the main number and wait another 2 days for someone to call me again (which is what she just did). When I tried to ask a follow up question she hung up on me.

I was referred to Madison Avenue by my job and was seeking some sessions with my spouse. I contacted the number provided and was called back the next day. I initially requested to be scheduled with Ms. Kaiser but due to her unavailability we scheduled with Jim Roberts. Our first scheduled appointment was on a saturday at 11am. We showed up 10 minutes before the appointment and waited for 40 minutes before Mr. Roberts came out to the waiting room apologizing for our wait. Noticing his unorganized demeanor at that time I asked if he wanted to schedule for another time and day. We schedule for Monday at 5pm. We showed up 10 minutes before the appointment and after 30 minutes of waiting we left. I tried to reach Mr. Roberts several times while we waited with no success. I got a call from Mr. Roberts the next day apologizing for missing us. Unfortunately, we decided to try and meet with Mr. Roberts the following Tuesday. This time he called in advance to cancel on us. I have called Madison Avenue to attempt to have an actual professional assigned to our request with no response.In my opinion this is a very unorganized and unprofessional establishment. Definitely not worth your valuable time nor any additional frustration.

These people are a joke. My wife’s last visit was in September and they had an issue with insurance. My wife sent them her insurance info in an email like she was asked to do and no one had ever replied until today. It has now been 2 months. They claim that they ran her insurance and they can not find her and they are now requesting money from her. Mind you they have not tried to contact my wife in 2 MONTHS!! My wife called her insurance and they immediately were able to pull up her file. They also informed my wife that this place never submitted a claim at all. Hmmm interesting. I guess these people are just super incompetent. Not really sure what kind of scam this place is trying to pull but I will make sure that the BBB hears about it. This is ridiculous! I highly suggest people go elsewhere!

Good therapist but, I did not know they dont take Medicare. I just turned 65. No one caught it and Im now left with a bill.

If you want to have the humbling experience of being ghosted by your therapist then I highly recommend Jim Roberts.

Therapist never showed up for our appointment. I was later told by someone in the scheduling office that he had been called out of town and apologized that he did not cancel the appointment. Office felt sketchy at best. No reception, one provider came out to tell a client that his computer was frozen, so he actually didn’t know which of us he was supposed to see and in the 30 minutes we wasted waiting there, another lady came in hoping to retrieve some paperwork because no one had responded to her calls or emails in a week. This place seems to be run by unprofessional and unorganized people. We won’t be back.

Saved me. Has been there for me anytime i have needed. Has even called me back in the evening to talk or make an appointment.

I met with Fior Sandoval and she was very helpful! My appointment started on time.

There is no front desk and I arrived 5 min late. I waited in the room for a full hour with nobody to talk to. There were three doors, all of which were locked, and I knocked on all of them multiple times. About an hour an fifteen minutes after my appointment was supposed to start, a receptionist came out of one of the doors and was completely confused, said that my therapist was there but my appointment time was already over and nothing could be done. Another woman had been waiting with me for her therapist for AN HOUR AND A HALF. Her therapist just never showed up. This place is a complete, utter joke.

I think the rating Im giving it says most of everything that needs to be said....if youre looking for an ideal place with highly competent & professional people than this is where you need to go.

Discrete, professional and conveniently located. They are excellent at what they do. Highly recommend them.

Overcharged, Bogus Adjustments and No Refund after 6 monthsMy daughter was charged Out-of-Network rates for In-Network service. The physician applied bogus adjustments after she stopped seeing her then sent past due notices, threatening collections. After getting a lawyer involved they claim my daughter’s account balance is zero, but will not provide an updated statement of account for me to review.What these folks are doing is shameful. No one responds to my messages, not even the owner.

Got to the appointment 10 minutes early, sat and waited for 30 minutes past the appointment time... nobody ever showed up or asked us who we were waiting on. We drove 40 minutes for nothing. What a waste of time and gas.