This is the best company if you need anything done. They are timely and care about their customers. Chris is who I primarily work with and he bends over backwards to get us taken care of.

Brian and Alfredo were awesome. They came out and fixed our equipment that a previous company screwed us on. They were fair and fast. Extremely nice guys too.

General Parts did a great job handling our service call on an oven this week. Prompt, timely service with a first visit fix. Luke always does a great job, he is very thorough in his work.

Im not one to usually take the time to write a review, negative or positive, but Rici Worley provided such good service, I felt it necessary to pass on my kudos to him. I was very pleased with the work, his effort to explain to me what it was that he was doing and how the machine operated. I felt he was honest with his diagnosis and didnt seem bothered by my questions. Highly recommend this company for any repair needs. Ours was an Oven in Topeka, KS.

General Parts has factory trained techs that diagnose and try to fix problem on first time. Normally saves me down time and money in the long run. My company depends on General Parts.

General Parts handles the majority of the warranty work, certified installations, and preventative maintenance programs for the major equipment manufacturers our company represents. Having knowledgeable factory trained technicians is very valuable to ensure foodservice providers get up and running as quickly as possible when service is required. We appreciate their partnership and commitment to serving the greater Kansas City area!Todd JonesParagon Marketing

We had Jesse from General Parts Group in to our office to do a warranty repair on a piece of equipment. He showed up on time and was professional and courteous. He shared some additional insight on the equipment and what to look for when maintaining it. I was very pleased with the responsiveness and professionalism of the group. Highly recommended.

Danny has been working on the kitchen appliances at my work he was very professional easy to deal with he explained different issues to me in a way so I could understand what was going on with our equipment he was great hope to have him back for any future work we may need done !

I recently purchased a commercial range with convection oven. The convection ovens fan had stopped running. We called the Service Tech at General parts in KC and he was here to repair the equipment within 24 hours and was very professional, and helpful. David Jett took the time to show my Maintenance staff what he was doing to the equipment, made sure we had his business card and encouraged us to call him anytime if we need assistance. I highly recommend David and the folks at General parts in KC!

Danny Machado came to my Emporia store today for some warranty work. From a technician stand point I appreciated his thoroughness in checking the system in question out. He was very willing to answer any technical questions I had. After speaking with the store manager more info came to light. Danny was extremely respectful of the crew themselves and ensured he did not interrupt their work. He made sure his tools and other parts did not interfere in their tasks and treated each crew member with respect and politeness. The store manager, ms crystal, even said she would like to see danny come back for any work necessary. Overall fantastic service performed with respect and politeness throughout the process, I can only hope any other warranty issues are handled by Mr. Danny.

I had an emergency where I needed to remove old ovens from the store and replace with new ones in a location that is difficult to get to and find service. General Parts went above and beyond. They helped get this install coordinated extremely fast and were able to get a crew on short notice to do an overnight install.Robert and Russ were outstanding! They arrived early, greeted the staff and did a thorough walk through to make sure they were ready to go once the store closed. They made the install go smoothly and were educating us along the way. Russ, Robert and GP teams- Thank you for your hard work to make sure everything went great. Fantastic experience working with GP team. Would recommend this team to anyone and will be calling back if I need any more help.

Good people. Had a rare part to find and they found it.

We appreciate the timely manner we were contacted with a repair appointment. Brian was very professional, explained everything well, I knew exactly what he was going to do and did. He even took the time to show us how to keep our hood vents clean above our industrial convection oven and griddle. All is working well.

We had what seemed like a chronic problem with one of our ranges. After many service calls GP was called in and they dispatched Brian Gray and Luke Wells to the site. They arrived early to get the work completed before the gold course opened for the day. They did not only fix the oven but I watched them go above and beyond and looked into why one of the oven doors would not close and fixed that. They are much appreciated in a service industry that from the moment they arrive on site, the operator is upset. They really care about the level of service they perform.

Service was here sooner than expected which was great! James was very polite and extremely knowledgeable so I didn’t worry about him “searching for the problem”. Office staff was also very friendly and helpful (Michelle)! Will definitely use again when needed!

A refrigerator at our restaurant went down and Danny Machado serviced us in a timely and professional manner. Got the job done super fast even with having to order a spare part. Would highly recommend his services. Thanks, Danny!

Danny Machado came and serviced my store on Superbowl Sunday. Danny was very efficient, timely, and knowledgeable about every aspect of our equipment. He explained what he was doing and what was wrong so well that I could understand. Super friendly, professional and kind. Thank you Danny.

Had a great experience with General Parts. Luke was patient with us and worked around our schedule, he got our fryer up and running quickly and I was pleased to received to call from General Parts office staff to ensure we were up and running. Very professional place, unlike some others I have dealt with in the past. Will definitely be using this company in the future!

I dealt with Danny on an emergency issue and he was fantastic. Above and beyond, great guy!

Jesse was awesome. He showed up on time and fixed our fryer before our restaurant week Friday lunch rush. He was very professional and made sure we were set up for success.

I run a large nursing home kitchen that has been operating for 20+ years. A lot of the equipment is original with the building. As is to be expected when something is used every day constantly for 20 years it starts to wear down and have issues. We use General Parts frequently, and Brian Gray is one of the technicians who comes out often. When Brian shows up I know we are in good hands. He has had some very challenging projects to do for us and has always done a great job. He is very professional and friendly and knows what hes doing, and he is a straight shooter. I would recommend him to anyone!

Called, was told it would be 24 to 48 hours... Brian was out within an hour at most and was able to fix my issue and also another one on top of that, also showed me how to avoid having the issue again or at least avoid damaging my equipment. Went above and beyond and I really appreciate it. Brian was awesome! Thanks man!

I highly recommend General Parts in Kansas City. Weve used their service several times. Their staff is very knowledgeable and theyre willing to do whatever it takes to get you back up and running. The on-sight tech is always friendly and easy to work with. Ive recommended them to several friends and business owners.

Brian Gray was very professional and very helpful in explaining everything that he did and everything that needed to be done to keep the dishwasher working to the best it can. Very pleasant and punctual!

Had Danny out here today at Papa Johns. Super helpful and awesome! Taught me some new things about my oven! Was here within 1 hour of me putting in a work order. Oven up and running with no issues in very little time. Thanks for being Amazing Danny!

I had called general parts asking about almost obsolete equipment. they were able to troubleshoot from the phone and order parts. when they arrived on site they were very curious and assisted us with other make and models at the facility. This team was great! from the coordination to the actual visit. I will be calling them again

Very happy with General Parts! They were very prompt in fixing our oven We always get great communication with all staff. Just an over all great experience. They will definitely be our go to in the future when we have any issues arise with our bakery equipment . Thanks!!

The technician Danny Machado was great! Found an issue on our oven while doing a different repair and fixed it for us. Really friendly and knowledgeable.

Robert Wilson performed the work on this project and was great to work with. He was very efficient and answered any questions I had. Thanks

I work the with the folks at General Parts quite often. They come out and work on our commercial kitchen equipment. Their Techs always do a great job and are very knowledgeable. Their customer service is also great to work with. I would recommend their team for any commercial or residential job you have.

Doug Pearsall and Robert Wilson installed our new Fryer and Grill. They were each courteous, professional, and helpful. They made a special effort to alert us of issues with our Gas Pressure we were unaware of and also took the time to Troubleshoot the issue of disposing of our old equipment for us. Very pleased. Thanks, Doug and Robert!

Terrible service all the way around. Had to call 3 times to actually get a person to speak to me and not be placed on hold forever - When I finally spoke to the man he was very rude, they dont have staff to run service but they wont tell you that until after you place a service call and wait and wait and wait and no one ever shows. I will never use this company again - If I could give a zero I would.

The level of professionalism and attention to detail provided by the gentlemen from General Parts was top notch! David was our technician. He spent extra time to explain everything that he was doing and he also showed my crew how to properly maintain the equipment! Great job overall and we will be using him again!

Received preventative maintenance from General Parts for our Walk in cooler. The technician (Doug) came in, assessed the issue, fixed it in a timely manner and was in out without disrupting any service from our business. Will definitely continue to use them in the future.

I trust and value General Parts for prompt and reliable service. We had an issue with heat lamps and time was of the essence. A service technician came out and repaired them in a timely manner with no disruption to food service. Our customer received the bill and sent it to me. I sent it to Ernie Ketcham for help and he got it billed direct to us. One day later we paid the invoice for our customer and all is well. Thanks General Parts.

Received great service and timely repair once again. Appreciate your sense of urgency with repairing our equipment.-Crushed Red OVP

David and Jesse came out to fix several issues with our kitchen equipment. Not only were they super fast and helpful but they provided a lot of extra knowledge so these issues can be prevented in the future. Totally recommend!

Very happy! We had service on our fryer back the 1st or 2nd week of April and everything went very smooth. the tech got it fixed and its still working great. Will be using General Parts for service in the future and recommending to others

Service tech Jesse Slanez provided incredible knowledge and service in helping us get our equipment set up for a new restaurant. His guidance saved us from making several potentially-costly mistakes.Thank you Jesse!

Danny listened to me and was very informative He thoroughly explained everything that needed to be done on the mixer It didnt take long after ordering parts and he was back out to fix it. We will do business with General Parts in the future and recommending to others

David came to Lawrence promptly and drove back to KC to get our part, he returned and fixed our fridge all within a few hours! Great company, thanks!!

Every time I need a Tech out at the Ford Cafe they send out Brain Gray. The guy is knowledgeable, personable and timely with his repairs. Id highly recommend him to anyone. We always appreciate General Parts prompt response on sending a tech when we need them.

Luke, Robert, and Josh installed a Rational Combi-Oven for our kitchen and I just want to say that I appreciate the great job they did- they were very professional and went above and beyond what typical service technicians do. They didnt cut corners, they worked clean and efficient, and they were just really nice people to work with. We had a special need to have the installation done quickly, and they stayed with the job to make sure it was completed before our deadline. Again, just really super awesome to work with, I would highly recommend General Parts and their techs for equipment installation.

My restaurants 2nd experience with General Parts today...once again satisfied with lightning quick service by a knowledgeable technician....highly recommended!!

Danny m came to service my fryer, he was very professional and explained everything to me that he was doing, definitely would recommend

We called General Parts to look at a commercial oven. We received a quick response from a tech. Brian Gray made it out and had us fixed up in no time! Very professional and polite!

Russell was out to our store quickly and diagnosed and fixed both issues we were having quickly. Will definitely be using GP in the future.

I have an ice machine that was not making ice and the service Technician (Danny Machado) was out when he said he would be there, stayed 2 hours, ran a lot of test. He also explained the service coverage plan that general parts offers. so, after the 3 day weekend I come in to find my ice maker is competently full of beautiful thick walled, full bodied ice cubes! great job on my ice machine.

At Santa Marta, we have been using General Parts for our commercial kitchen equipment for years. No matter what the problem, General Parts is always there to fix what we need. We could not succeed without them being there to hold us up along the way! Thanks for all your hard work!

General Parts team of highly knowledgeable technicians and office staff go above and beyond to make speedy, efficient repairs. Call them for your restaurant service needs! Jason Chaisson, Bakers Pride

When I saw Doug Pearsall walk in I knew my troubles were over!!Doug has serviced many a Rationale for me over the years and has never failed to fix the problem. All of our software is now up to date and we are back on track!! Doug ROCKS!!!

Very impressed! Danny was very pleasant to deal with and swift in his repair I appreciate the follow up, It shows the company really cares about its customers.

Luke is always quick to come to Emporia to help us anytime we need it. He does an amazing job and knows how the equipment works and operates and how to fix it.

Horrible experience. Almost thirty years in commercial kitchens, and this is the absolute worst experience I have ever had with a service company.I called for an oven that wasnt working properly. Their tech arrived the next day and spent just over an hour diagnosing the problem. Parts not in stock, need to be ordered. Great, i say just send me a quote for the repair. They never send the quote, but what they do send is a bill for almost $300 dollars. They didnt even fix anything. It turns out they charge, even locally, $140 just to get the tech to your location. They charge over $100 per hour after the tech is there as well. The manager on the phone actually tried to tell me that $140 dollars is what it actually costs to pay the techs travel time. I can drive to their business location in about 15 minutes, but it costs them $140 to get a person to my door? Then they have the audacity to charge me another $130 to not fix anything? You would get better results if you put your money in a pile and burned it than throwing it away to this unethical company. Call somebody, anybody else before you waste your time and money.

Always professional and on time. They are great with my staff and always call to make sure everything is good.

The Parts Dept.has gone above and beyond for any parts that I have requested.The Service Dept. has also gone above and beyond, steering me in the right direction to repair any pieces of equipment that I have taken to them in the most cost effective manner. No repairs are ever done without a complete explanation of exact repair needs. I would recommend them to anyone.

They were awesome. Jesse and Danny went above and beyond. I hope every time we need something, they send one of these two techs out.

Tech came out and got our fryer fixed up. Good communication with staff. Would recommend.

Showed up (despite the ice storm) and got the job done. James was able to give cost effective options for the repair due to the age of the unit, which was very appreciated. Thanks very much!

David made us feel like a genuine priority while he spent the day making sure that every piece of equipment was maintained properly and running at full capacity. Fields & Ivy Brewery.

Conducted site survey and assisted in the installation of a Ventless dishwasher. Very knowledgeable, professional and friendly technicians. Well satisfied and will definitely use this company for repairs and service work on this dishwasher and other equipment.

Luke was awesome n spectacular n went above n beyond. Would definitely recommend GPG for all your foodservice equipment service needs. 🙂

Jesse came and took care of our fryer asap! He had to replace our ball valve and got it done right and in a timely manor. Super solid service!!!

Danny was great and helped us out all really cared about what effected us i truly appreciate his hard work!! 🤗

James Gentry was on time and ready to make the repairs. He made repairs, cleaned his work area, and ensured the equipment was operational.

Fast and Friendly Service! I called and spoke with Forrest - even though I wasnt sure exactly what I needed for my freezer, he was patient and knowledgeable and stuck with me to solve my problem. Highly recommend!

Every technician is always prompt and professional, and the company is very honest about the work they do. My company has been using General Parts for five or six years, and we will continue to do so, happily.

Good service and them order anything you need.

What a rip off!!! I lugged a cooler down there to them to save a little money. They charged me a decent amount to take a look at it. They told me the compressor was the shot and wanted $1500 to replace it on a $1700 cooler. I cut my losses and got a different cooler. I recently needed work on a different thing at my restaurant and while Lloyds was repairing that I asked them to take a look at. Fixed in 10 minutes. It needed a few things but not a new compressor and for no where near the outrages quote of $1500...

Brian Gray did an excellent job. Left no stone unturned!!

If you have commercial kitchen equipment repairs or service needs, look no further! General Parts will satisfy your needs with great customer service and timely repairs.

Joe was exceptional in his customer and knowledge of our equipment.

People here are friendly and nice, bt if u delivering here there is no space foe manuvering ur 53 foot trailer and absolutely no overnight parking

Robert was very good I am very satisfied customer Will do business again with general parts

Very knowledgeable staff. I am very pleased with the work that I have had them do.

Danny Machado of the KC General Parts branch was very informative and did very good at the Startup up of my Frymaster 3 vat fryer and went out of his way to show what he did and what we needed to do for the store to take over

GP takes care of the PM work and emergency calls on my equipment at 11 stores. Forrest is excellent to work with and always quick to communicate. Down time is lost revenue and they understand that.

I am amending this. After your reply I noticed that the map got where is was confused. I was not at your business. My apologies

Called on a Friday, authorized overtime service call. No show no call all weekend. Called on Monday- nothing. Called Wednesday morning- finally @ 11:30am (lunch time) a service person showed up at our restaurant...as we are running pizzas through our pizza oven...and states that he cant just wait around while we cook our pizzas and states he was instructed to leave. It takes 6 minutes to run a pizza through. I will never use this company again. I will add, the customer service staff (phones) are very friendly & pleasant to deal w/. Although there was definitely a ball dropped somewhere over the 5 day window.

I have ordered several parts from general parts and used there service department for years and I have been very satisfied with general parts. I just ordered parts from Forrest Trimble and we had Jesse Slanez out for service on our combi oven and we are very satisfied with their service

Thank you so much for the prompt service and helpful information!!

Very helpful and Knowledgeable. Did great work at my place of employment.

The tech, Rici Worley did a great job.

Prompt, friendly and reliable service! Highly recommended.

I dont always know exactly what I need, etc. But, General Parts helped me see the Forrest through the Trees, great service and thank God Forrest had the friendly patience to put up with me, 10 stars please!!! George Johnson

Great service, very hospitable Brian Gray and James did a great job.

Great service! Jesse is very knowledgeable and professional

Called at 6am got here by 9am, there awesome!

Danny was very helpful today.

Horrible company, called and set an appointment for an in warranty repair. Nobody showed up for the appointment. Called again, they apologized gave me an excuse, and set another appointment. Guess what, nobody showed up AGAIN. After three weeks, of excuses and apologies a technician finally showed up, just to say he couldnt repair it, until the necessary part arrived and it would take an additional week for shipping. I called Maas Mechanical, and had my refrigeration unit repaired within 24 hours. Had to pay for it, but at least it works! PS- nobody ever came back with the necessary component, I never called to cancel or informed them I already repaired out of pocket. As far theyre aware Im still waiting for them to come fix it.

Rick is the best tech out there!!!! He does anything that is needeed!!! He rocks!!!! Luke is the bomb!!! They both did a great job!

Brian was awesome! Got us hooked up with a new element for our proofer in no time!

Always are go to fixers at work! Speedy and professional!

Brain Gray does a great job! Hes always so polite and takes the time to make sure you understand what broke and how he fixed it!

Fast response, friendly service, and knowledgeable tech. Luke Wells has been my go to guy for years.

David Jett showed up early, stayed out of the way, was accommodating when our customers came in, and still fixed our problem before the lunch rush. Very professional group.

Had a great service from Brian & John.

Excellent Service and Great people!

Jesse was fast, friendly and efficient

Quick to respond and Brian was very friendly!