Im the closest thing to a newbie when it comes to smokers. I went to Big Johns looking for a quality smoker that wouldnt be too much for someone new to the Hobby. The service team was extremely friendly and helpful. I was asked questions on what I had in mind, and they pointed my in the direction that I feel was perfect for me. I even was able to ask all the newbie questions and learned some awesome pointers! I was so excited, I decided to purchase all my accessories with them as well. I love the fact that I can spend my hard earned money at a local shop, and get real customer service. I will be purchasing all my smoker essentials directly from Big Johns.

Called for my hot tub to be serviced for an error that doesnt show up in the manual and was tripping my breaker. Brad came out the next business day and fixed it in 10 minutes- faulty sensor. Answered every question I had and was very nice and professional. Very happy I purchased my hot tub from Big Johns due to this quick response and hope this is the norm if I need service again. Thank you Brad and team- the fast service is much appreciated!

They r the kind of local longtime hometown business that we need so many more of!! They know their stuff and r so helpful !! Ive been there twice recently for chainsaw parts and not only did they cheerfully research and find the right parts for me the first time [grand total of $1.99!!] but the 2nd time I brought a partially disassembled chainsaw in which my husband thought was missing parts but the guy at Big Johns took 1 look at it & knew exactly what was wrong and fiddled with it for about a minute and voila, all fixed!!! No parts and no charge for time or labor or anything!!! Wow, I so appreciate their helpfulness and not gouging people!! They take the time to actually HELP people!! And it was busy there too!! They even went out and Jumpstarted a customers dead truck!! 😊

These guys know their stuff, Chris and his staff are top notch.

The girl at the counter was very helpful in sales. Ive been going to Big Johns for years. If youre looking for quality equipment and parts to service your equipment this place is your one stop shop. If you own a company like i do, down time is lost profit. This place keeps you in business with great equipment to rely on. Any questions big or small on Stihl equipment they are here to answer with a smile and good humor. Their advice you can take to the bank, its solid. FYI Big Johns is also Kalispells number one place to buy Stihl power equipment and parts.

Big Johns did not provide service for my Sundance spa. I purchased it from them. It quit heating (first week of November) and I was concerned about it freezing up. I was told to put a ceramic heater inside, and that heating issues are addressed first. No call back. I called them twice more and was told to be patient. Its been 2 weeks with no response. I found another repair service and got it fixed within days for a very reasonable cost. They are not interested in servicing spas. They just want to sell them then forget about you. I now know this is common knowledge in the local area. Look elsewhere to buy a hot tub.

I have purchased a new hot tub from Big Johns, as well as a cover and lift. NOT Chesp. Also I continue to get all my chemicals from them. Point being I’m a good customer who bought local. Now, after my lift ripped out of the lid (defective design in my opinion) I’ve purchased a new lift and cover. Over $800. I’ve waited several months for this purchase due to COVID, and am now told they can’t deliver the cover and lid because they are too busy! Well, I don’t have a truck, I don’t know how to install the new lift anyhow, but am left on my own to figure this out. I am VERY disappointed in this customer service. The lid/cover is super heavy and I need a lift to use. Sure would like to enjoy it, so am just waiting for what should be a no brainer with customer service. Just want you to know my experience!

Stopped in there yesterday to have a couple of chainsaws repaired. Was told they were booked out a few weeks. When explaining the problem another gentlemen said he “wanted to look at them”. He went above and beyond to help and 15 minutes later he had them both up and running. He was very helpful and kind which is hard to find these days. Because of this we purchased several things we really didn’t need but wanted to support the store. They will be getting all our business from now on. Thank you.

Great service good prices. Way better then HD or Lowe’s both have terrible service.

I recently called to speak with someone to see if they would like to collaborate on a community project. The owners wife answered. I identified myself as a veteran and our involvement in the community. She was unbelievably rude, short with me, then promptly hung up. This was my first and only experience with them, sadly our vet organization will not be doing any biz in the future. Hopefully she was just having a bad day, wish her the best.

AWESOME customer service, from staying open late to let us try out a tub after work, to easy scheduling delivery, to retuning calls when I had questions. Delivery was a breeze and they walked me through set up. PLUS they recommended an electrician CHRISTIANS ELECTRIC who was timely, friendly, and returned calls quickly...

Went here with my husband today to purchase a chainsaw. Very knowledgeable, friendly staff that were able to get us exactly what we wanted at an excellent price. We will definitely be doing more business here in the future!

On more than one occasion I’ve walked into Big John’s in great despair, needing an obscure piece of somethin’ for one of my machines. Just wanted to say thanks for always helping me out. Your staff are always helpful, knowledgeable, and care to help folks out.

I have been shopping for hot tubs for a awhile now! In the process Of building my own home. I have been every where in town and even to Missoula to look at all the brands of tubs. Hands down best customer service at big Johns!! Have talk to 2 different people at big Johns they both where super knowledgeable about there product!!! I will definitely be buying my spa form big Johns definitely recommend them!!!!!!!

Honest and knowledgeable folks.

One of the worst customer service experiences I have ever had. Person addressing my hot tub issue (purchased from them) hung up on me, then when called back they offered no apology and accused me of being one of those types. Would not recommend business to anyone.

Need to do a better job of communicating with customers, scheduled for 9:30 set up called at 10:45 no one had shown, after requesting a call back they were running late and would be there around 11am. I should not have to call to find out there running late. Great product, just better communication.

Ive been looking for a spa for a few weeks now and went to all the stores around me that sell hot tubs. Big Johns was the most professional and best experience out of the four stores I shopped. They have a whole designated sales and service staff just for their spas and they were extremely knowledgeable! I look forward to using my new tub and dealing with the helpful staff for years to come!

Very toxic! Nice people and good service

Exceptional customer service! I had a problem with my spa pump and took it to another place and they quoted me $325.00 to rebuild it and it would take at least four weeks! I took it to Big Johns and they rebuilt it and it was a fraction of that price! The technician was prompt and I had it the next day! I also had a few other problems with my spa and they came out and took take of them and its not even a brand they sell. I will definitely recommend them for spa service and will be buying a new tub from them for my lake place this summer! Thank You so much for helping me out!

We bought a large spa tub from Carrie... great experience! Elijah and his crew delivered the tub, set it up exactly like I wanted, and explained and fully demonstrated the fuctions and spa care. All of my questions were answered with great expertise.I called because I found a small leak at a connection and they were out to fix it the same day. Excellent service before and after the sale!

Great staff that was friendly and very knowledgeable. Bought a 362, they offered a veteran discount, and just made the deal sweet.

We bought our first hot tub from Big Johns thirty years ago. Since then we have bought a weed eater, lawnmower, wall fireplace, a slab to protect our outdoor fire pit on our new deck and now we have a new, beautiful hot tub. Lawnmowers, ice augers, and weed eaters have all been repaired or had spring tune-ups.at Big Johns. The people are friendly, knowledgeable and a joy to deal with buying and dealing with repairs.

I’ve called twice and my wife once to make an appointment for our hot tub winterization. Talked to CHRIS and he said someone would call back with a scheduled date. Here it is a week later and closer to our departure date and we have not heard a word back. This is very unusual because Big Johns is a great business and we are lucky to have all their knowledge and friendly service. One of my pet peeves is when a business says they will call you back and they don’t. So wrong.

Took my motor/pump in for a new pump seal on a Sat. The counter guy said it might be about $75-100, and the repair guy would call on Monday. The repair guy did call and promptly told me that he broke the impeller taking the pump apart. That and the questionable motor bearings should be replaced.....$150.......about 1 1/2 weeks. Two weeks later I called. Oh!! we are waiting to get a parts order together, so maybe another week or 2. Went the next day (Sat) to retrieve my motor/pump, and ended up talking to the owner - Kathy, who assured me that the part would be ordered and pump fixed asap., and it would be professionally done. By the next Wed, I got a call your pump is ready. Picked it up and paid $150.97. Total elapsed time May 21 to June 2, and 100% over estimated cost......Got it home and discovered the insulation for the pump wiring was not captured in its semi weatherproof seal. Had to take the motor wiring cover off and do it right. Also realized the pump was in the wrong orientation to hook up to my spa system. Again, that to do disassembly and assemble it correctly.All in all had a less than 1 star experience at Big johns. Also witnessed at least 2 other customers in the mower/saw shop leave unhappy.Will NOT be going back there or advising others to use their services.

UPDATE: UPDATE: Last week the managers of Big Johns reached out to me and were very apologetic regarding the customer service my mother experienced. They explained that due to some extenuating circumstances she happen to fall through the cracks and they were very disappointed by the way staff handled the issue. My mother has since received a new stove and Big Johns has committed to us that they are working hard to earn our business back. I was very impressed with their candor and empathy towards my mothers situation. Its very nice to see a business genuinely care for a take care of local customers.I am very disappointed in Big Johns customer service. My mother (who is almost 60) went without heat for over 5 days because of a pellet stove that was poorly installed and then poorly repaired. When it broke down for the second time it was excuse after excuse on why it couldnt be serviced promptly. Their staff had quit, manager was out of the office, and they did nothing to out resource the issue. My mom got so frustrated she actually asked for help on Facebook! (totally not her MO) I even shared the post with them via messenger and all they did was tell me to have to her call them. No we will take care of this no our customers are important to us, no we are so sorry that this happened. Her pellet stove was under warranty and broke down twice in 4 months. It goes without saying there will be no repeat business.

Best service in town hands down!!! Just moved here it Kalispell and will definitely recommend them for hot tub service and sales!

First time hot tub buyer and got a no-pressure pitch and a VERY fair deal on a quality tub. Communication and installation was professional AND - like any other construction project - had a few hiccups. They made sure things were done exactly as we wanted and came back a couple of times to check that box. They have responded to every call for help and their service tech does the little things that make it all better. So, what Im saying is that everyone makes promises to provide service after the sale & these folks actually follow through. BTW, my place is NOT conveniently located to them, so they make the trek each time to back-up their word...pretty darn awesome in my book. THANKS Carrie, Tyler and the rest of the crew! :)

This team deserves 6 stars!When we bought our new Montana home this summer, we knew it was time for a hot tub and a new grill. After researching our options, it became clear that Big Johns was where we were spending our money... they spent a LOT of time educating us on the options, and helping us make smart decisions. Every time we went in the store we became more impressed with the staffs knowledge and passion for the products they were selling. We finally decided on the Yoder Smoker and a Sundance spa, and couldnt be happier! The delivery guys took their time making sure all our questions were answered, and even took the time to make some recommendations to help us better enjoy our new purchases. We use the smoker and spa almost daily, and I would highly recommend Big Johns!

To start out, I have purchased 3 Sundance spas from Big Johns in the past. I have always received superior service. About a month and half ago, my spa started giving us issues (tripping breaker and shutting down the spa). I called Big Johns to have them come and fix the spa. I had told them that I was experiencing a grinding type noise in the pump prior and thought that might be what was causing the failure. They sent out a service technician and he diagnosed the problem as a failed ozone generator. I told them to please replace it and look and the pump while they were there. The service technician called me and told me that the bearing in the front of the pump was out and he needed to drain the hot tub, remove the pump, and take to the shop for repair. I granted him that permission. He did the repairs and asked if I wanted him to fill the hot tub (which I would be charged for) or if I wanted to fill myself. I chose to fill myself and had him leave 2 filters and chlorine for the tub. Once the hot tub was full and heated, I started to get 2 error codes (F1 and F2) and the water would become green and stink. I called them again and asked if they could tell me what to do. The technician advised the smell was from the ozone generator. I responded that I have had ozone generators in the past and they never smelled like this before. I asked if they could come to make sure they did everything correctly. They said they would, but would have to charge me a service call. I asked to speak to the owner and was put on hold for over 5 minutes and then the spa manager came back on the phone to tell me that wasnt going to happen and if I wanted their service, there would be a charge. I gave in and had the technician come up and look at everything again. He said the filter was plugged. I responded by reminding him that he just replaced the filter 2 days prior. He said these kind of things happen and he replaced the filter again and left me another filter and oxidizer and said that would take care of it. He also told me put the oxidizer in the tube according to the directions and allow the tub to run for 2 days and then drain. I got home and found oxidizer for a pool (same stuff we always use for our pool). I added oxidizer that came with the spa instead and drained it after 2 days as directed. I filled the spa again and let heat up. The next day, my wife and I went to sit in the spa and found codes F1 and F2 again, and the spa cold. I called them up again and was told it was still a chemical problem. I went through the motions again, and again the same results. It seems that every time I called, all they wanted to do is charge me more money and send another incompetent person to break the spa some more. I am in the service field and I operate by taking care of the customer first. If it is something we did or caused, we cover it, no questions asked. I dont mind paying for repairs, but I dont much like paying for repairs that are not done and for incompetence. After $800 and 2 weeks of no spa, I called a different spa repair facility. They came out and diagnosed the problem as a bad thermostat, a bad flow switch, and a wire on the pump THAT WAS NOT SECURE. They charged me $237 for everything and now the spa works as designed. It seems to me that since Andy left Big Johns, the customer service that Big John built his reputation and the reputation of his business has went south. After this experience, I can confidently say Big Johns has lost me as a customer for spas and lawn equipment.UPDATE:After posting this review, the owner Kathy reached out to me and we discussed the problems. She was very attentive and listened to my concerns. When all was said and done, she agreed that the customer service that I had received was not up to the standards that her and John built their business upon. She made it right by giving my wife and I an in-store credit to help offset the cost incurred. I will give them a second chance to serve us.

As A small landscape Business in the valley and very dependent on factory service i decided to run with toro equipment and spent thousands with big johns . Ive continued to try to receive parts and have been treated very rude by all employees ( extremely Rude !) i had one warranty issue that was brought up within a month of buying a $22OO snowblower and was told they where too busy to look at it and was told by the man who sold it to me that it was under full warranty and i should bring it back in april when they would have time to look at it. I dropped it off when requested and did not hear back till the following October and was told due to the bent shaft ( i purchased it with the problem and it was what i was told would be replaced) well after being yelled at by a very un trained mechanic i came to pick up my machine it sat outside in there yard where all the decals were sun faded (unreadable ) and the plastic was all sun bleached and wires have become brittle . I want it to be known i have no problems with toro just the employees at big johns but have since moved on from toro due to dealer support and buy my sthil products else where. I could share several other stories from me and what Ive witness other customers go through in person but i feel the one above says all i need to say.

Too busy to make a simple ohm meter check on an ignition coil before selling me a new one. Went back after going to get ohm meter. They let me check both parts. My part checked out fine. Made purchases anyhow. Owner was apologetic and offered a discount on things I bought. Still opportunity to serve do it your selfers better with simple quick ohm meter checks. Still got impression they could not fit that in to their busy schedules. They thought it wouldn t be fair to other customers with machines in line to be worked on.

Our experience was wonderful we would recommend Big Johns to anyone and to ask to speak to Carrie she is awesome!!!!! She helped us through the entire experience in buying a hot tub right done to where to get financing. Thank again CarrieRobert & Marsha Carl

I bought a 6 thousand dollar hot tub from them in 2013! In 2015 I called that I had a leak ! They came repaired 2 leaks and paid $200. the following day called them that there was still an existing leak! They came back fixed a bolt and asked for another 90 dollars! Claiming a service charge of $75! When I tried to argue saying it should have been caught on first visit they told me they would waive the charge but never come back! Great service after I purchased a 6000 dollar hot tub!!!!!!stinks

I have NEVEr had a problem at big johns we have been going there for years for a variety of reasons but today was different. My husband bought 2 new filters yesterday for our hottub which were 40.00 each, he took in our old one to make sure he got the right ones. He got home, put the filter in and it was the wrong size, so he asked me to go exchange them for the right size.. so I did I explained the situation to the man helping me, his name was Chris and he explained that the filter was wet so it was considered used a little irritated, but in a nice way I responded with I understand that but my husband came in your guy got the filter for my husband so I did not feel like I should just lose money on a 40.00 filter In the background there was a lady and amna talking amongst themselves and all of sudden I hear just another day when the customer does not own up to their responsibilities I looked at Chris and said who is this lady and he responded with the owner, I said well she is a real B@@@@... she comes over closer and says I dont l ow what u want me to do about am I suppose to take a loss on this ? And I said yes, and explained the situation again.. she storms off into another room.. I said to Chris I was not going to buy another one I would exchange the one and then my husband who would be pissed would come in and would not b nice she exits this room and says I am tired of hearing about this...and says so whatever in the end Chris exchanged both of them straight across .. if u know me I am not a mean or rowdy person, I probably should have not responded how I did... however, my husband and I are business owners and if we ordered wrong material for someone them that would b out fault and we would soak up that mistake not make the customer pay again ...its what u do .. I was deeply traumatized with how unprofessional the owner was, could be she was having a bad day.. but regardless if you work with the public you should always try and be polite thay obviously wont happen all the time, but the customer is always right, right? Could be she was having a bad day... and she just took it out on me thats fine too it could have been handled differently l, sadly I think my husband and I will go somewhere else for now on, over a bad attitude which could have been prevented and offered more sales in the future.. I would like to say a big thanks to Chris for being, nice, kind and professional he is the employee that we need working with customers if his manager is reading this he deserves a raise...

I have bought 2 Treager grills from Big Johns, the service is always amazing and friendly. I buy all my pellets and spices from them for the grill too. Every chainsaw we get is from them and our Toro zero turn lawn mower. We have always had amazing service and all the staff is great to deal with. I recommend them 100% to everyone I know! And you can have everything serviced in the same place .. you cant get that anywhere else in town! They have jewelry and fun gift baskets in there too go check it out for yourself!! The owners John and Cathy are such amazing people, this is a true mom and pop store with deep roots in Kalispell!!

Service has always been friendly and helpful. I will always go to the Big Johns for my chainsaw needs.

Best place Ive found for great affordable repairs...

Knowledgeable and friendly service on Saturday-very convenient.

Wouldnt even take my money - I waited an hour for someone to help me...and nothing. Do not recommend.

The Sundance spa is a piece of junk replaced 3 circulating pump since we bought it and it still leaks and the service is awful they dont care they got your money and then you are on your own.

Customer service was horrible its like the employees didnt want my business!!!!! Will never go back!!!!!!!!!

Awesome people great help