To all who read this I would love to shout out how thrilled we are with our experience with Borgess. We can not thank everyone from housekeeping, cafeteria workers, to all the nurses specially on the 3rd floor and The covid ICU, and all of the Doctors with a special shout-out to Dr. Hooks who was straight up and honest with us and helped us more then I’am sure he knows. To all the others who helped my mom’s surgery take place when things looked hopeless and all the care afterwards. Dr. Kotaru who did the amazing surgery and the kind words before and after, we will never be able to thank you enough. This hospital and the employees went above and beyond with everything. There was kindness in everyone we met there. To the Ascension Borgess Medical Center we thank you all more then you will ever know. They never treated my mom like a patient, they treated her like family and I can never thank them enough.

Unbelievable experience. I am not sure what’s going on with some of the staff over there but they need to really consider looking deeply into how patients are being treated! Yesterday, I had a nurse snatch my mask off my face, while I waking up, in the recovery room. She took it and laid threw it on top of my body. I then replied “Excuse me, I am awake and can you please go and get me another mask”. She then laughed and said “Oh yeah, I can get you another one.” In about 3-4 minutes, she returned with a new mask, then asked me if I needed anything else. In the era of Covid and the Delta variant that has so many hospitals (including Borgess) either at capacity or near, and with some people losing their lives, I don’t find that funny or ethical! She obviously doesn’t take her position seriously and/or believes she is invincible to reprimanding, termination or legal pursuit if a patient becomes ill because of her cold hearted behavior! She is wrong - Completely!

My dad fell and broke his hip on Monday. Bronson was full so the ambulance was diverted to Borgess. Borgess is not allowing visitors right now due to Covid. My dad had surgery on Tuesday and was discharged on Thursday.There was no communication between the hospital and our family, even after my mom called and specifically told the nurse she wanted to be part of the conversation relating to my dads discharge.My dad was not offered a chance to bathe or be bathed in the 60+ hours he spent at Borgess. He was not provided with a toothbrush. He was given food late on Tuesday but no utensils. He waited 45 minutes for a plastic fork and by then his food & coffee were cold.He fell again at home today (Friday) and thank God Bronson is accepting patients again. He should not have been sent home from Borgess until he is strong enough to stand up from a seated position.If Borgess wont allow family to visit then we need to be able to trust that you will provide basic human care and dignity to our loved ones. Borgess did not do this. Im not the type of person to air dirty laundry online but no one from Borgess is answering my calls or returning my message. Maybe this will be seen by someone who has the authority to make positive changes in patient care.

I had my stillborn son here at 25 weeks almost two weeks ago. the care I received was phenomenal- despite wanting to share much of mine and my sons story, i do want to give credit where credit is due to my amazing nurses. Caitlin, Doris,Ariana, Ash and Emily. You guys were amazing, it meant the world.

I have been hung up on just for asking about my mother. It is currently 07/29/2021 and considering my mother has a long term condition on top of COVID I expected the hospital staff to at least be a little helpful or act with integrity, instead they have conducted themselves in a ill manner, hung up telephone consistently (without being disrespected or cursed at). Unfortunately, I am willing to sue at all cost and demand reparations on behalf of the horrible work conduct exemplified at this hospital.

Multiple issues with bills from borgess. I only saw providers here for about a year and a half and have had many different times Ive had to call and get things worked out because things were billed incorrectly.Still waiting for a bill from last year to be fixed and it was sent to collections even though I went back and forth calling borgess billing and my old insurance company trying to figure out what went wrong. Now waiting for them to re-bill and reprocess this bill to the right part of my insurance.I always went to bronson and switched back there over the summer and Ive never had any billing issues with them ever. Do better.

I had nothing but the best doctor helping me get better! This the only hospital I will recommend!

I was treated with so much care and concern. The Doctors, Nurses, and all the staff are remarkable! The best hospital experience ever!

Tamela an admin tech for the Borgess ER was so beyond sweet after my experience with Bronson Hospital this morning she digitally deserves recognition 🤍🙏🏼

HORRIBLE experience! My husband was recently at Borgess for an ER visit. Anytime we go to the ER we expect a ridiculous amount of waiting, but this time took the cake. After giving my husband a liter of IV fluids and him repeatedly pushing the call button for FORTY FIVE minutes, he finally had to pound on the glass doors in order to get anyone to check on him! Amazingly enough, 3 nurses came within about 3 seconds. Unacceptable treatment!

Borgess had been there throughout my parents life to meet and succeed cardiac care. Borgess surgery, and heart catherization teams and excellent nursing care literally added decades of time to my parents’ life which I am forever grateful. Recently,I had to be admitted to Borgess Ascension and received excellent care not to mention their dietaryand support service’s excelled in meeting my needs as well. Borgess Ascension has some phenomenal nurses and radiology staff. You expect great doctors and Borgess Ascension delivers. Thank you, BorgessAscension!

Came from Bronson after being told there was a 4 hour wait with chest pain. Immediately was given treatment and tests within an hour. Alexis the nurse was friendly and did a great job. 5 stars.Borgess may want to rethink the self registration though, that seems off to me.

Cody Reed, Cardiac unit was a outstanding nurse. He was very professional, compassionate, and informative. I can’t say enough good about Cody. In fact the entire staff was great. Jeff, Dr assistance with my procedure is one of a kind, great guy, caring, professional. Thank you entire staff!!

Its great. Where women have life changing transformations. So to speak. Or birth control

Came in for a serious emergency on a Monday evening, waited for 5+ hours to get medical screening results before even seeing someone who can actually do anything.Petty much the same treatment as the last time I was here 10 years ago.I will never come to this hospital again even if my life depends on it.One of Americas 250 best hospitals?? For what? Best hospitals for horrible service??I have literally lived from Coast to Coast and never received worse service than I have from Borgess.Assension is the worst thing to happen to Kalamazoo.

Everytime Ive been here regardless of how severe the issue is Ive had to wait well over 2 hours. Today I went in after getting into a car crash and I had head, neck and back pain. So far a nurse gave me a neck brace, and put it on so lose it was useless. I had to fix it myself. And ive done nothing but sit in a lobby in a wheelchair and neck brace for 2 hours.Update: they gave me a ct scan. Made me wait another hour. Then tried to discharge me without going over any results or conducting x rays

DO NOT SEEK MENTAL HEALTH HELP HERE.Ascension hospitals are not equipped to take care of mental health patients. My family member was kept in a room with no widows or clock and not allowed to see the light of day for 5 DAYS! This entire time they were not allowed to see anyone the knew.To top it off they lost their personal belongings including items family members brought, that they never received from staff.A complaint was filed with Ascension and of course corporate says none of it is there fault.This is standard practice of the Ascension hospital system. They take 0 responsibility for the care they give there patients.If you need mental health help please look else where. You will not get better at Ascension

Some of the staff are rude we were transferred from Allegan with my son they gave us issues when I asked if it was ok for us to step outside 1st it was fine we would be able to get back in no problem. Wrong they gave us issues get to my sons room and they tried to tell us only 1 parent could be in the room when we were told at Allegan and when we got here that both parents are fine bc of our child being a minor. Covid restrictions were lifted at this time as it was in July. I will drive the extra and not go to a borgess hospital again too bad as Allegan hospital the staff there was greatUpdate: the surgeon came out and talked to us said nurse would be out to get us, we waited an hour finally we went and checked and he was in the recovery room they then told us my minor child need I remind you had no info on who he arrived with when I signed the consent form gave them our names and phone numbers and they couldnt find anything. I will never come back to this hospital

This would have been a 5 star because his stay was as good as it gets. But then they check him out and he waits an hour plus for the wheelchair to go to the car?!! Get more wheelchairs!

I wish I couldve given no stars. The worst place ever! The ER nurse should be fired for the damage to my arm and nose. He hurt me bad. Dirty nasty place. Will lie or whatever to keep people.

I may have been born here soo yeayoure a life starterthank you so much

Came in with a huge dental abscess covering the roof of my mouth, in tremendous pain. Check in was chaos with the two women interrupting each other and being borderline snippy. Girl who did my vitals didn’t seem to know she was at work. Very nice but didn’t seem to know what was going on. Went back to a room and the room I was assigned to was missing a bed. So had to wait for room to be switched. There was literally NOBODY else in the whole area. Two doctors came in and said they were going to change my antibiotics. I asked if the abscess could be drained and I was told they don’t do that and I’d need to go to a dentist. I told them I’m trying but it takes time since I don’t have a regular dentist. So they say just give the antibiotics time and keep taking Tylenol and ibuprofen. Then they said they weren’t changing anything at all and discharged me. It’s been 2 days and I can’t eat anything at all, can barely drink, it’s grown a ton and another abscess has come up. Wasted my time.

Doesn’t care about patients. Only care about insurance money. Should take your family anywhere but here. Would give 0 stars.

What can I say? They saved my life. Everybody was so caring and helpful during my recovery. Spending time in a hospital is never fun and they all tried to make my stay as pleasant as possible.

I dont know if Ascension monitors their google reviews or not, I hope they do because this is correctable.My family and I have received decent care from Borgess and their specialists over the years, I have no issues there. However, their billing system and processes are abysmal and continue to be. First off, they do not share insurance profiles for patients between Borgess Hospital, and Medical Group, and instead opt to assign patient information by location instead with no shared central database. I have received numerous bills from the Hospital that did not go through insurance and created a massive headache before I realized what was happening. Then, after realizing it, I tried to submit my Insurance to the billing department.... I have now had to resubmit my insurance information 4 times now in the last 6 months and when I asked if there was any way to verify that my account would stay current and show that my insurance would be pulled for future bills against my account I was told that everything was approached by a case-by-case basis and that there was no way to ensure this would not continue to happen. This is difficult as my last two hospital bills were from urgent care visits where exam results had to be interpreted offsite and I had no idea until the outsourced secondary bills showed up. This is not an industry standard issue from my experience, this is a Borgess Ascension issue. This should be correctible. If the time is spent employing decent medical professionals, then the time should be spent as well establishing efficient patient systems to support those staff. I have now since decided to cancel different services from being performed at Borgess and instead used different healthcare providers due to this continued issue and not wanting to deal with a lack of transparency in their billing, which is a shame. How many people just pay bills under the assumption that their previous visits are translating to current insurance profiles. Please fix this Ascension, I know you have the resources to do so. Or if you wont then pay someone else to handle your billing for you.

Why is obtaining my medical records soooooo difficult like seriously Ascension, have had multiple physicians offices able to work w me via email which was way easier. And where is the fax number? Why isn’t it on the release form?

I would never take another family member here. My father was 96 yrs old, and fell at a picnic. Took him to Borgess to get checked. Took x-rays and all was fine but they wanted to keep him overnight for observation. Next morning we came in and he was near totally opposite. He fell overnight while there and now broke his hip. He spiraled down from there and died three months after. I blame them for his death. Do not go there unless you want to die.

Excellent care.. Very pleasant people.

Best hospital 🏥 I have ever been to love the staff and everyone there very professional environment always makes you feel right at home like family 😇❤️💕🙏

Theyre always eager to help !

I had some problems going on and I contacted HR and they wouldn’t call back or they would say to talk to my manager about the problem. But the manager was never around to talk about what it.

Without further ado...I present to you all 2 of my all time favorite doctors- and hopefully they remain, Dr. Mohomed and Dr. Welhan🤗👏👏 I want to personally put some respect on these doctors name because after 3 years of waking up everyday to the most agonizing pain, not getting enough sleep because of it, seeing one specialist to the next, these two put their heads together and gave me a treatment my sinuses needed this whole time. I know I thanked them at the time but I want to publicly thank you both Dr. Mohomed and Dr. Welhan for giving this overwhelmed mother relief even if only for a day, and an even more special recognition to you Dr. Welhan for talking to me like a human and not a subject. I pray Almighty GOD bless you both to excel continuosly in outstanding ways!

I am super greatful for this hospital, last year (2020) I had a mini stroke was having a lot of hospital visits ended up in medical debt there charity financial assistants department got my debt paid 😭🙏 and it’s good through 2021 couldnt be more grateful for this hospital than I am now ❤️

I shamefully set out to give a bad review because of an extremely unprofessional rude woman/nurse/tech/what have u_in ER this morning as I am still recovering and unsure of what to expect (up until just speaking with the wonderful Dr. Noel from surgery who graciously took the time to explain perfectly to me what my body is doing I can now relax💟) from nearly losing my life 3 nights ago due to a sudden hemorrhaging I lost over 2 liters of blood actually I am beyond grateful! I wish I knew names but Id like to thank the crew on shift beginning 1:15 a.m.1•28•21 from my bathroom to the recovery room and I have to mention who I specifically remember💜 ...the thin blonde EMT who lost her phone getting me into the ambulance not hesitating on leaving without it and very focused to get me to ER (ty)...then the crew of 5 or 6 or so giving me my IVs and blood but I specifically remember the thin dark haired nurse who was changing my sheets one after another the entire time she was amazing and didnt leave my side❤(ty)..I also remember the fit bald male nurse to my right and the woman with purple eye shadow on my left reassuring me Im going to make it (ty)...also the sweet lady in ultrasound briefly (ty)...the small female Dr with kind eyes reassuring me at my left holding my gas mask before going under❤(ty)..and the wonderful man and woman (I wish I could remember all the names) I woke up to coming out of my surgery❤ who told me tell all my friends lol😄(ty) ..And finally who I didnt get to meet but most important to thank are the surgeons Dr Spencer, Dr Noel, and Dr sugar. Im very happy to still be my 3yr olds Mommy👩‍👧❤❣🙏

Im from the Lansing area my mentally Ill child was sent here for evaluation. The staff was very nice and understanding of the situation. Way better than sparrow hospital in Lansing. If I didnt live an hour away I would come here for all my medical needs. Thank you Borgess and all staff members for being awesome!!!

My husband and I were involved in a high speed motor vehicle accident, and were brought in to Borgess via ambulance as trauma level one patients. They were very kind, reassuring, and gentle with our broken up bodies. They explained everything they were doing, even though there was a lot going on. The staff kept my husband and I updated on each others conditions every few minutes, and let us see each other once we were stabilized, and ready to be admitted for overnight observation.Once in observation, the nurses and support staff were amazing. Thank you so much, Stanley, Katy, Tae, and so many others, for making one of the worst nights of my life bearable. Not only was their nursing care absolutely on point, they listened to me, dressed and helped to clean wounds. They really cared about my personal well being, as well as physical well being. Honestly, so did the trauma docs that came by to check on me. There wasnt a single person that was rude or unpleasant, and even though they were busy, they took a little time with me to listen.The staff at Borgess helped my husband and I on one of the darkest nights, literally and figuratively, of our lives. Sorry, but ERs arent built for toothaches, theyre built for trauma, and this ER worked like a well-oiled machine.

What a cluster f. I had emergency appendectomy there last Sunday. Disaster through admissions to discharge. My local hospital gave me only 2 choices for surgery. Bronson or Borgess. I certainly made wrong choice. Retired nurse.

With a great deal of understanding to the workload that the women and men of healthcare are doing under these pandemic conditions, I must say I am incredibly disappointed with my experience trying to get up to see my father post surgery. I was allowed up before surgery and tried to see my father after surgery and repeatedly had my phone call hung up on. I’m aware of the restrictions to end of life and critical care, however my father has dementia and has had a major procedure done. I’d like to believe that I was not intentionally hung up on, but I don’t think that’s what happened. Healthcare workers are under incredible stress right now, but that should not be directed towards the ppl they are claiming to help. As a veteran, I had many many stressful and dangerous days- that did not clear me to violate my oath or treat locals disrespect. Very disappointing.

As a local I seem to notice people here are pretty evenly divided as to which hospital they like to go to. Borgess or Bronson. Despite being taken to Bronson for most everything as a child here. As an adult I choose Borgess every time. I were recently hit head on by a drunk driver and was taken by ambulance to Borgess. The driver was on a gurney and I was slowly walking behind clutching my injured back. I was all the way to the ER backroom desks before I ASKED for a wheelchair. No one offered. Despite this I was brought a chair and taken immediately to a temporary room. From here on out the staff was amazing. Most everyone had an excellent bedside manner and my attending nurse Val was fantastic. The doctors and nurses kept me in the loop as they checked me and thankfully there were no signs of major injuries. In about 3 hours they had us totally checked out and released even offering to arrange a ride home for us which proved unnecessary but welcomed. Thank you to the ER team at Borgess and thank you Val!

Scheduling is an absolute mess! Three different procedures on three different people. Received no less than 4 different times for each procedure. Each time hoping they had gotten it right since the last mess up. Arrived 2 hours early for one. One was already in-route when we called to verify the time, then turned around. The next procedure they called the night before so thought THAT would be the correct time.... come morning, we Received a call saying we were late!

I was sent here to be checked out after having stroke symptoms. I was very worried going in but their treatment of me helped calm me down and recover better. Everyone was very professional and comforting, warm friendly and compassionate. Outstanding people!

This hospital saved my life . Forever Greatful .

I was in more pain when I left and it was bad

Topnotch care. I would rate Borgess Hospital with (A)grade. One small suggestion. More communication with loved ones and family members during surgical procedures. Possibly Communicating via text messages Updates during procedures, post op etc..

Did a virtual meeting back in April of 2020, gave my insurance and everything. Every month since then ive been receiving the same letter saying my insurance was not paying, I called my insurance and they said they never got an inquiry. Ive been on the phone cant get the right number, was transferred to a indian call center scam offering me a 100 dollar gift card. Now apparently a debt collector is sent even though they refuse to use my insurance.

Unfortunately I have witnessed close at hand the downhill slide of the level of care the nurses are able to provide, Ascension acquiring what used to be a 4 star hospital has made poorly calculated moves, not based on excellent patient care but what appears to be profit driven at the expense of wellness. Advocacy is needed for your loved ones, RNs need time to do their jobs well, not be so spread thin that morale trickles down to the ill that wish they were well enough to go home And yet long for better care to get them there.

The worst hospital Ive ever been in. Completely ignored. Its terrible to be helpless and have no one responding.

After 2.5 hours of waiting in the ER for a toothache and watching the spiders crawl around the waiting area. I get brought back to the ward area. I counted over twelve staff at the nurses station that looked totally unstressed with the night. I mentioned this to the nurse and she tells me that all the emergencies have priority. The desk nurse told me over two hours ago that the wait was for cleaning. There was 1 emt that left when I got here.EVERY BED WAS TIDY AND CLEAN IN THE ER. I DID NOT SEE A PATIENT AFTER THE WAITING ROOM.I feel like to much credit is given for bottom tier care in America.Update. 15 minutes of laughter from the nurses station and no patient traffic to be found. It feels bad when people lie to you and insult your intelligence like this.

Beautiful hospital and great nursing staff, but the registration process was a disaster for outpt surgery/lab/radiology. After pt check in at the kiosk no real direction. And self registration??? That is ridiculous. All your desks are not identified to know where to go. Why is the desk where the you finally end up not marked as outpt surgery?? Not even a paper sign. Many people already have high anxiety going to a hospital and this process makes it worse. I was a visitor waiting and had to help multiple pts that were just as lost trying to figure this process out. The whole day I heard people at the desks having to redirect people. They have to be tired of that! Make that process easier. Been to many hospitals and Never been to a hospital so unorganized in this way.

Hot garbage, there was a child in my room

The Heart Surgeon Dr. P___ was the rudest Most disrespectful inappropriate person I have ever met came in my mothers recovery room yelling and rude ! This man is HORRIBLE!!I CAN NOT BELIEVE HE IS ALLOWED TO SEE PATIENTS WHAT AN AWFUL MAN!!!!

So for the past 2 night Ive had to be at Borgess ER, once for myself. I had a migraine, seeing double hard a hard time talking do to pain and waited in there waiting room for over 5 hrs before seeing anyone. Mean while migraine was so bad I was crying and they told me I was doing for drama. Now I called my Dr who told me to Borgess. Should have stayed home they where no help at all. Went in around 4pm got home 3am...WOW.

I wish I could give this hospital a half star poor service all across the board

I have had good & bad experiences with Borgess but mostly bad. Even with past bad experiences I have stuck with them due to being the easiest one in terms of location. I am transferring all of my services elsewhere from now on. This most recent visit was eye opening to how bad they really can be. I was admitted for surgery on my colon. The nurse had no idea I was even having surgery & said that I was there for possible appendicitis. The doctor ordered tests & fluids to prep me for surgery and make sure I was okay for it. I was extremely dehydrated. I was there 4 hours or more before surgery & the whole time I saw the nurse once and never received the tests or fluids that had been ordered. Get down to surgery and the surgeon realizes that none of the orders had been done. They take a pregnancy test and continue with the surgery. I was not given any blood tests until after the surgery. I was scared to continue without it but they insisted. This is totally not the first nightmare experience I’ve had but the most recent. The surgeons were fantastic and a few nurses but other than that it was a very bad experience.

My experience since my being admitted 10 days has been the best I could have ever expected, from the minute I was put in ER till I was released! All staff, nurses, doctors, aids, house cleaning were always on top and any questions I had got an answer. The team synchronized with the West Mi Cancer Center to determine what was reacting with me through my treatments and brought the situation under control as fast as possible. Due to their professional I am heading home expecting to have a full recovery!! Great job everyone! With best regards, Rick Harmsen. 11-7-19

My son got into a motorcycle accident and we’re from out of town, and during this COVID-19 pandemic all the Dr, Nurses and hospital staff treated my son so great and us as his parents from out of state they were so nice and helpful everytime I called for an update or to see if I could see my son. These people deserve all the respect. Thank you everyone at Ascension Borgess Hospital for all you sacrifice everyday.

Unfortunately I do not plan on visiting this hospital again. I have several incidents but will share only one. Being diabetic sugar taken in am and result was 225, nurse stated oh we dont care unless it is over 400. She said eat breakfast and they would take it again. No, I did not eat a muffin or drink orange juice and they never did take it again. Events went on and did manage to get out of there alive.

I have only had experiences with the birthing center at Borgess. Both times I have delivered there, the Borgess staff had been outstanding. The nurses, midwives, and doctors have been attentive, accommodating, and extremely friendly. I would highly recommend delivering a baby at Borgess Hospital!

Terrible place, terrible ER staff, the medical staff blames the patient for their illness, and the rooms you are thrown into were never cleaned nor will the bed sheets ever changed. God forbid you ask for service or even toilet paper...not only will you get attitude but an already opened and half used roll. If you care about your health or the health of your loved one, go somewhere else!

On 4/9/20 I received a phone call as a substitute for an in person FOLLOW UP visit. Of course, this was because of COVID, and the only option presented to me since no in person appointments were being provided. The call lasted 3 minutes. The NP asked if I had any concerns or questions, and asked how I was progressing after an in-person visit on 2/27/20 when PT was prescribed- again, a THREE MINUTE PHONE CALL. I just today, 7/20/20, recd a BILL for $220 dollars for that phone 3 minute phone call, which my insurer has determined they will NOT COVER, I can only presume because they too think that $220 for a phone call is outrageous. I also have no idea if in fact my insurer would have paid for a telemedicine visit. I get NO satisfaction from Borgess when I ask for clarity, except to be turfed to some other organization that manages billing. I find this absolutely appalling, and I have to wonder if charging this amount for follow-up isnt price gouging. Who at BORGESS is actually making these kinds of decisions? This is outrageous and I will be contacting the states Attorney General.

I was admitted via ambulance and the full 6 days as a patient I had asked for a shower and never so much as given a face cloth to wash up with. On the last day I decided to leave against drs advice and when it was seen I meant it then I was offered a shower, and to speak with the social worker. Even the drs changed their tunes and decided it best to give me permission to leave. NEVER again will I go to borgess hospital.

Had surgery here and everything went pretty smooth. Nurses were nurturing and attentive. The space is clean, ample and pleasant. The waiting room is comfortable. There are many options for snacks and meals compared to other hospitals. I had my baby here too and the experience was pretty similar.

I went in for a procedure envolving embolization. There were several issues that happened. The 2 star rating is for the very nice handful of people who go above and beyond for this hospital. With out them id give it no stars at all. Please try a dif hospital so many things went wrong if be typing for 30 min or more. But for sure there is an RN named courtney who was the most uncompassionate and uncaring RN ever. She litterally said to me when I was in terrible pain you can lay there for 30 min but then we need the bed for someone else because i was supposed to be discharged but had been throwing up all morning and then became dyhydrated and then the pain meds i was on wore off because the last dose they gave me was pill form and i ended up throwing them up. Then the doctor came in and said im staying another night because i was in terrible shape and it took them 2 hours at least after the doctor put the order in for an IV and more meds for them to get me hooked up.. meanwhile i am in so much pain and courtney comes in and looks at me and says whats going on? My response was i am in pain!!!! No urgency on getting a patient help to get them to feel better no compassion from her at all.. the next day thank god we got an extremely nice nurse named kim. Please dont go here and if you do make sure you dont end up on the 4th floor.. if you get a courtney for a nurse ask to be moved .. like i said some of the staff we delt with were absolutely amazing. But i will make sure they are thanked for thier kindness.. the room was also discusting...little hairs on the floor that werent from me.. chair was sticky.. my sheets and bed were never changed...

In my experience this is a good Hospital. The ER is really fast and friendly and they dont waste time. The Maternity Ward is also really excellent they treat mothers with dignity kindness compassion and respect. Had another friends and who was having complications from pneumonia and he was also treated very nicely. From what I have seen and experienced myself I think this is a top-notch hospital.

My girl friend is in now, came to visit and she said the nurse called and had food on the way, is was at 6:15pm at 8:30 still no food and all they could say is they didnt know what happened to it. She is supposed to be on IV bag was empty they unhooked it and never brought another one for over 2 hours, This place is a joke. I advise anyone that needs to go to the hospital do not go to borgus👎👎

For those of you seeking ER treatment I would think hard before I would go to borgess.I was taken to er for breathing I only have one lung. When i. Arruve they check my temp and ask me all the cove 19 quetions. Breathing was even back under control by this time.I told them I didnt want to be treated if they were going to put me in the cover 19 ward.They o no we just put you were they tell us.Sure enough they take me rigjt back to that part of er. As going down hall was they are venting a patient. I said no im not staying here I told you that.So i spent the next hour being exsposed to virus trying to get discharge papers.Tjry say well the room been srub down etc. As the door is open and closed 10 time.So now i have to live fear of getting virus after spending almost 5 months in isolation.

Ascension Borgess HospitalWhy is the 4th floor so ridiculous? Sister went through major surgery was left in the Chair the following day from 10am till 10:30pm, as if Blood Clots are uncommon??? Then last night nurse refused to give her, her prescribed pain meds...Family is stuck out of state due to Lockdown. For a Christian claimed Hospital we can only pray for someone to show compassion.

The Doctors and staff have been wonderful to my Mother. She was sent home by Niles hospital and 10 days later had her 2nd heart attack and Borgess got everything addressed and she is on the road to recovery. The Critical Care unit and staff were top notch. The nurse Lindsey went above and beyond. Thank You!

I would recommend no one to go there! It has really gone down hill since I was there 2 years ago.Supposedly close to having a heart attack and never seen a cardiologist. Seen the hospitalist whom I couldn’t understand a few minutes a day. Couldn’t get a shower, wash cloth toothbrush or toothpaste, nothing! Never even got my bed straightened up.Less than 5 minutes before I left was told only by R N I had appt’mt with a surgeon? for what I said?My husband had 2 open heart surgeries there, numerous stents, myself 1 stent, hospitalized different times and I couldn’t believe how bad it is now, I’ll never go back!

I should of never been put to a room with a person that has Intestinal problem, I have a heart issue, and have a pacemaker surgery, was supposed to have a private room, every time I try to sleep she would wake me by hitting the bed to wake me, would leave television on all night and day, would drop phone call the nurse, at least 2/or more times a day would have someone come in to clean her bed, the smell was terrible, I will never recommend, This hospital, the nurses Were great, very Concerned about my well-being I refused To stay any longer, finally they found me another room, after midnight, I feel that this hospital should take care of the patients, that has serious problems that need urgent care, like heart problems, All they want is to make sure they get paid and not about the patients

I wish thumbs down was an option for my experience at Ascension Borgess Hospital surgical unit ! My mother had a out patient surgery we were placed in the worst waiting room I have ever been in !! One window and 40 people crammed in what was once 2 maybe 3 patient rooms! Families just sitting on top of people! Then if your loved one has to stay over night the family gets to see them as soon as they go to there room! If your loved one is outpatient you don’t get updates regularly you get a lit up board to tell you where they are but are not allowed to see your loved one till they are ready to go home! Your asked if your a big family to go to the atrium and sit but have no way of knowing where your loved one is until they call you! Oh but there is no cell service here so you wouldn’t know anything anyways! I would honestly never even come here not even to die! They don’t give a damn about family’s who are worried sick about there family member and just want to see them! But a catholic hospital and they don’t care about family or people??? You can see them when they push them out the front door!! The staff were friendly that’s the only thing I will give Borgess!!! Other than that I will push my family to get to Bronson and there doctors and facilities from now on!!!!After speaking with my mother I am even more concerned with how this surgical unit was ran! My mother was rushed out of PACU way to early following her surgery !! She even told us that she was asked to go to the chair and out of the bed! She stated no she was tired and nauseous!! When she got up to use the bathroom and came out she stated the bed was gone and she was then placed in a chair till she was wheeled to the door!! This facility which is catholic and supposed to care for there patients and families doesn’t care! Seems like it’s all about the money!!!I am beyond disappointed in how this facility and experience was ran! My mother and family will not be coming back to Borgess!!The only good experience was the staff! Yo them thank you!

My problem with Ascension is the billing department. Being double billed I have called several times to get this resolved with no luck. I even sent a letter along with my receipt to show I paid. Tried setting up a meeting to go over this and no luck.

If I could give a negative number I would! Twice I have had surgery at this place and both times barley received the care I needed both times. I’m not exaggerating even a little. The first time they let me sit in a hospital room that the sewer backed up into for over 10 hours before moving me. I even asked to just be put in the hallway because of the smell and they refused. I have pictures and video to prove it. The so called staff is lazy, incompetent and unpleasant. I will never come here again.

Have excellent care

The Nurses and doctors in the CI8 Critical Care unit are amazing and filled with compassion!! My grandmother was in there unit about a month ago. They were always willing to answer any questions we had never got irritated when i called 5 times a day. They did everything they could to help my grandma unfortunately she didnt make it, it was her time to go but they did everything in there power to make sure she was comfortable and taken care of. If it wasnt for the CI8 team my grandma wouldnt have made it as long as she did. Thank you CI8 for everything from me and my whole family.

If I could rate this hospital 0 I would the staff are very rude and obnoxious. My grandmother is staying with her husband because he has heart problems. And I keep hearing that the staff and the nurses are being rude to my grandma. They told her to walk to the lobby and sleep. She can barely walk and the nurses knew that but wont leave her alone about sleeping with my grandpa. And they classify this hospital a Christian hospital. Thats really sad. I might know the owners are Christians but the nurses are just obnoxious.

The room I was in so small no room for visitors, nurses and staff were friendly but it was so loud with other patients in pain or crying you cant sleep or rest. The food was not good I eat low sodium but was given reg. Food. I was on 8th floor I heard it called the death floor now I see why. People need own rooms,.

Four hours in ER waiting room in wheel chair, cannot walk and still waiting to be seen. In extreme paint. Never seen such poor service in my entire life. Strongly recommend Bronson.

Great Hospital Not sure though with this takeover by Ascension. Always demand no Residency Students. Unless you want them training on you. By far a better facility then Bronson.

I had a outpatient procedure done at doctor Chens office located in the borgess medical specialties building, I was in immense pain two days later I went back to his office to see what the issue was well I had caught an infection which they called their self taking care of and sent me home with no antibiotics I had to call his office back today and ask for antibiotics I wouldnt refer an animal to his chop shop let alone someone else, I ended up having to go to my own doctor

Rude staff.

Horrible experience for me at Borgess. While I was hooked up to an IV, I wasn’t being monitored and filled up with so much liquid it caused me to go into heart failure. They quickly transferred me to the heart floor, where your room feels more like a jail. The door has a little window at the top to look through. 1 shower area for all to share! Never again will I go there!!!! The doctor came in and told me they caused my heart failure! I recorded the Dr. telling me this!! Don’t trust them with your life or someone you love!!

All doctors n midwives staff so friendly and goodThere is one nurse her name Ashley .. she was so caring n helpful ... she did everything perfect for me n my baby ... but the other nurse aged one her name April ..she is so mean n resist ... I hate her

Worst hospital my dad could have been sent to. This hospital is so money hungry. We have been trying to get my dad transferred to a different hospital for a week they keep giving us the run around. We made sure through Medicaid and the other hospital that everything would be covered and borgess keeps telling us that they need money to transfer him. I highly recommend if you have to go to this place... DONT.

10 a.m. September 2nd. To whom it may concern the woman that works in the gift shop has done an awesome job of helping me. You should have more awesome people working like that and caring. Im from Minnesota and I thank you very much for all it was the perfect gift . Dont change the way you help keep up the good work.

My Dad has been in this hospital numerous times. He is very satisfied with his care and states everyone is always very friendly and professional.

I went in to the emergency room, and when I was seen by someone they didn’t seem to know what they were doing, had me wash my own injury out in a sink (that was busted) with saline solution then after disappearing for 10 minutes, put a bandaid on it and said to come back if it got worse.Well next day I have a huge infection so I return where I am promptly admitted and told I need surgery. I was told that I should have been admitted the first time (okay? You guys are the ones who didn’t admit me) sure fine. I’m told tomorrow, I get the surgery, great. I’m told I’ll be dischargedBut then another doctor tells me I needed to be held until some cultures came back which would be ready the next day, but I have to stay 2 extra days because the doctor won’t be here to look at them. So now I’m irritated I have to be here longer just because someone has the day off.Finally I get the all clear to leave after five days, I spoke with the doctor they said A-okay. I’m waiting on my discharge, for probably over an hour so I finally ask and then I’m told I’m not being discharged until TOMORROW. When I tell this new doctor that the infections specialist doc (who’s in charge of my care) Just told me I can leave he gets an attitude with me, so I tell them no I’m leaving. Because apparently the doctor I spoke with HAD LEFT FOR THE DAY. Which then he tells me is a refusal of care. It’s not a refusal of care if I was told I could go by the person in charge of my discharge, it is total incompetence on your part to not have the person in charge actually update my chart.Then months later I get a bill telling me my insurance refused to pay due to a “refusal of Care” which isn’t true because I called my insurance company and Borgess hadn’t even submitted a claim to them. Then when I try to straighten this out 3 times, they try to charge 3 different insurances (despite being given the correct insurance info 3 separate times) finally my insurance company got so irritated by their stupidity they dealt with them directly and got it handled for us.Overall the general theme of this hospital seemed to be a total lack of communication, understaffing, and just general cluelessness. The nurses I had were all amazing, two of three doctors I spoke with were very nice but the third had a total attitude when I was just a frustrated mom trying to get home to her family when I’d been constantly told “you should be going home today” for 5 days straight.To be honest I felt like I was there because they wanted money not for my well being. I felt like my treatment was mishandled and lazy.

The staff at Borges were very friendly, and eager to give top-notch care unlike any Ive ever gotten at another hospital. They seemed to intuitively know exactly the type of care I needed!

The nurses are wonderful, but the facility is poor. So much for HIPPA. Two patients crammed into a small room. Ill avoid using Borgess.

Dawn (Behavioral Health nurse) was amazing! Kind, compassionate, knowledgeable, and personable!

I have a friend Mike Krusell currently in there not getting the help he needs. The facility is nasty, the vents have black mold, and the nasty trashcans dont even have bags. Every phone call to speak to someone I get a run around. Mike has a detached retina. He also needs oral surgery. They are LIABLE for all patients health while imprisoned there.Maybe now I can talk to the boss.Thank you,John

Every experience with this hospital is negative. Avoid at all costs! Sent my mother to a skilled nursing facility with a list of medications that she was allergic to. They were the meds she needed! As of now waiting for over 2 hours for my husband to have his stress test. Scheduled at 10 am and still waiting at noon. Not the first time we have been forgotten in a waiting room. Never again!

My grandpa was recently in there for a few weeks and they dehydrated him. He couldnt swallow so he couldnt drink water and apparently theyre too incompetent to know that if someone cant drink water they need another way of getting that water. They didnt give him an iv until we (not them) noticed he was dehydrated and pressed it on them. They couldve killed him. They also dont check their patients to see if they wet themselves and change their stuff as often as they say. They told me every 2hrs but I was there 4hrs and they didnt do that. Also the male nurse saw fecal matter on his sheet and pretended he didnt so he wouldnt have to change it

So I was at borgess hospital and they had forced two shots into me by holding me down and also I had got put in a room for a day that has a small room with a tiny window and that was like a jail cell with no bathroom also I had to shower in a public shower where they let you and roommate shower there I was so mad there was people yelling and screaming all night I could hear them in my jail cell they feed you through a window also the door on room was a locked room I would consider Bronson for now on .

The entire staff is just perfect. They took such good care of my husband. Thank-you for your kindness, and knowledge. Your the very best. Sheryl V. Lee

I had my first baby on Dec 17 2014 at the birth center and it was wonderful! I labored mostly at home and when I got there I was already ten cm dilated and then within 25 minutes I had my baby. All the nurses and midwives were very informative and made me feel calm the whole experience.

By far the worst hospital experience I have gone through. Aside from the ER nurse who was excellent the rest of the staff was rude and incompetent. If you have the choice go to Bronson, you will be much happier.

I recently was a patient for the second time in two years. I could not have asked for better care. The professionalism and efficiency of the staff, from intake personnel, to nurses and aides, to doctors was simply outstanding. Thank you!

Great doctors, nurses and nurses aides here. Even the hospital food here taste good. The emergency room can get busy but staff are always polite and compassionate.

Borgess asked me to pay my deductible in advance. I did so and it was too much. This was August 8th. It is now November 19th and I still dont have my $244 refund and theyre finding every excuse under the sun to NOT give me my money back. This company is horrible!!!!!! WWMT Channel 3 - are you listening??