UPDATE - Received a call on this issue from ownership. They clearly take this issue seriously and have offered to rectify the matter. Very impressed with their taking immediate ownership, apologizing and offering to fix.Just had the worst service experience of my life. Purchased a home where the home automation was installed by Atlantic Smart. Clearly they are only interested in multi million dollar new installs quote from Robert Sherman. He attended my house after a month and a half of waiting and clearly irritate that I attempted to solve any of my own problems. Was abrupt and abusive and stormed of my house when I confronted him on his behavior. Told me to find another dealer. Completely dumbfounded on how any major brand Savant and Lutron would all this person to represent them in this way. STAY AWAY!!!!!
Kim was really helpful when I was having an issue with my alarm system after hours. Although Kim told me that my system is one that Atlantic Smart no longer services, but she was able to send me a link to a manual for my system and was able to diagnose my problem over the phone. Incredible customer service! I would recommend this company for your home security needs. Thank you!
We have used this company for a few years and have found them reliable and quick to. schedule house calls when needed. Also, when the alarm goes off ( thank goodness through family error ) we receive a quick phone call from Atlantic checking on the situation.I recommend this company for your security needs.
Service, product line and knowledge to provide solutions with efficient methods. Did I mention service!!! Atlantic Smart set me up years ago. A recent request for service was amply satisfied. The result of service call was operator error, aka me...
Atlantic Smart installed our Dirt Devil Pro central vacuum system when our home was built. They no longer return our phone calls for service. The control board is out on our system, and it is covered under warranty. I have spoken to Frank and Debbie and have been promised return calls with nothing. Debbie even gave me Toms cell phone number to call, which I did and got voice mail. I left a message only to not receive a call back. They have been stringing me along for 2 weeks, and the whole time I have had an inoperable system. This company will take your money and install the product. But they will not service you after. You will be left to figure that out after they string you along for weeks with empty promises. Feel free to contact me if you want any other details. I am happy to discuss my experience.
Highly recommended for all security/audiovisual needs. All the guys are well-kept vehicles are nice and the owners and management are very easy to get along with. Highly recommend
Highly recommend this professional and friendly family owned company. They genuinely care about each and every customer they have. 5 stars across the board!
Came out and gave such wonderful customer service. Very honest and polite. Seemed very reasonable also!
Atlantic smart technologies is a awesome company to deal with. They are very professional and promt! Highly recommend them!!
Very professional and always there for us . We have been a very loyal customer because of the excellent service and staff members. Highly recommend!
Atlantic Smart Technologies performs exactly as they should. I recently set my alarm off by mistake, the phone rang in less than 30 seconds, I gave the dispatcher my password and all was well. As the HOA President I also get a call from the dispatcher if one of my homeowners alarm goes off, advising me of the situation, very helpful information.
Had reasonable expectation but was far exceeded. Had to have them back out twice, once was our fault (user error). They answered, showed up when they said they would and made adjustements.Love that kind of service....
Ive been working with Atlantic Smart for the past two years. They are responsive, professional, and punctual.
Fantastic products and great service to match. Highly Recommended!
Very happy with my system. There were a few hiccups but they were fixed quickly, couldnt ask for a better experience
Very knowledgeable. courteous, and creative problem solvers
Ive been a customer for about 25 years with no issues.
Friendly service, a company who aims to please.
Very reliable