This was arguably the worst experience of my life when it comes to home maintenance. Where to begin… we recently had some work done to our property that involved tearing up our grass. After said work was completed and new grass was planted we hired this company to help and improve our lawn. Big mistake. Our bare spots and weeds continued but the grass seed they threw in our stone driveway and landscaping seemed to thrive. After each service there was a complaint. All they wanted to do was send someone else out to redo said service. I wanted grass to grow in my yard, not my mulch and or driveway. I guess that’s asking too much. During the last service the tech insulted my wife and blamed our grass problems on our English Mastiff…. He also suggested we use new soil and mushroom manure… something they don’t provide. So what am I paying you for? Not only have you lost a customer you’ve now gained an enemy. Stay away at all costs. You’d be better off doing literally nothing. Although if you want grass to grow in your landscaping I think you’d be happy.

Comically bad customer service. I’ve been trying for TWO MONTHS to speak with a supervisor regarding my services. That is not an exaggeration. I have contacted the customer service number more than a dozen times and have NEVER received a return call from a supervisor. I was charged over $2000 and my lawn and tree services and both are worse than when they started. The sales person is Ed Krause. He personally guaranteed our lawn and trees would be significantly better after year one of service. He NEVER even came to our home to inspect it prior to selling us. He said he could just look at it from Google Maps. When I called to discuss the service with him, he quickly got off the phone with me and said he would call me back in a few minutes. He never called back and he still refuses to take my calls. The service technician who treats our lawn told me that the local branch office in Johnstown has no supervisor and that the position has been vacant since last March. I sent a complaint email similar to this review and have gotten no response. I am writing this with the faint hope that someone from TruGreen will read it and reach out to me. However, it is extremely doubtful that anyone will give me any advice other than to call the customer service number again so I can spend 20 minutes on hold again to recap my complaint again and be ignored again. I doubt I have any recourse other than legal action at this point. Avoid this company like the plague. Use any other lawn service and count your blessings it isn’t TruGreen.

WORST service ever. I am asking to speak with my local office manager and the training for the customer no-service agents is tight. The rep just hung up on me. Nice. The local office is Johnstown PA and the manager is named John.

I originally signed up for just a grub treatment and was very clear that I did not want anything else. I subsequently received a bill for over $600 for their entire program. After making several phone calls I was finally refunded all monies back with the exception of the grub treatment which was $83.95. They said the grub treatment would not be applied until the end of May. I said that was fine. The end of May came and went with no treatment applied . I called the second week of June about this treatment and they said they would have somebody out to apply the treatment the following Tuesday. Tuesday came and went and no grub application was applied. I called the following day and canceled all services. I would not recommend Trugreen to anyone.

Service is fine, but the upsellimg harassment is unbelievable. I have had to block multiple truegreen numbers. Expect weekly calls trying to sell you more services. I have asked multiple times to stop calling to no avail. This will be last season with you.

I work there, so yeah were awesome

I receive 1) lawn care, 2) trees and shrub care, and 3) irrigation system service. All three have given me good results from providers who clearly know what theyre doing. I appreciate the advance notice that they are coming.. Good service, good outcomes.

We have only had one treatment but you can see the difference and it is quite an improvement . The service people are quit friendly and good at the job.

Corey was courteous and quickly treated my lawn. He asked if the dogs fenced in area got treatment and I said yes. He reminded me to wait about an hour before allowing the dogs out in the area. I told him that I was getting encroachment of weeds from my neighbors so he paid extra attention to the edges of my property. My lawn looks good although I have a mole problem.

I left them my phone number and now they will not quit calling me for months they have not stopped even after I have repeatedly told them quit calling me obviously I have to get a hold of the FCC and the better business bureau dont ever give them your real number

All services Ive received from Tru-Green has been very satisfying. My lawn is looking 5X better than before I started the service. I tell everyone that may be interested to sign up.

My service is always complete quickly with very courteous technicians. The quality of the service is seen with the exceptional growth of my nice healthy lawn.

Our tech always takes the time to thoroughly evaluate the needs of our lawn and treat as needed. Our lawn has never looked better. Thanks Tru-Green!

Late last fall I had expressed my disappointment in how my lawn looked after having been a customer of yours for several years. The representative that I have been working with to resolve my concerns is very friendly and professional and she sent someone back out to do a weed retreat but since it was late season I was not able to see the results. I am hoping that if we get off to the right start this spring we will be able to get the weeds under control and stop fertilizing a yard full of weeds but time will tell.

The guys come in and do their effectively and with care. They are friendly and professional always.

I am extremely satisfied with the overall service and excellent results provided by TruGreen. Our lawn has looked very thick, green, and lush. The difference between our lawn prior to TruGreen treating it and the way it looks today is like night and day. Another major factor in the outstanding quality and appearance of our lawn is due to the fantastic service technician named Bart Patrick who has been treating our lawn for several years. He is very thorough and never misses treating any areas of our lawn. He also is extremely polite and will answer any questions that we may have. He also provides excellent tips on maintaining the perfect lawn. As long as Trugreen maintains the high quality of care and outstanding service technicians, then I will be using their services for many years to come.

Trugreen has done a wonderful job servicing my lawn and shrubs for the past few years. Very friendly and professional

Nisvet Palic the closet person to Wellington that Ive dealt with. Hes very dedicated, thorough, and caring like Wellington. Nisvet I truly appreciate the way you care for our lawn. Keep up the good work!

Was a very excellent choice having their service !!!!!!!!!!!!! Their team are very excellent to fix all problems. With your yard answered all crazy question about diffrent weeds how and when to water newly grown grass. Would recommend this wonderful company! !!!!!!!!!!!!!

First off I was signed up with Scotts Lawn care and not Truegreen. I was never notified that they merged. There is weeds and such growing in my yard that never was there before they starting service. The last time they serviced my lawn, they manage to kill the grass mainly in the back yard and spots throughout the front lawn.The neighbors who do not have lawn service, their lawns look much better than mine. I do not cut my lawn short, I keep it on 6 inches until late fall. I am very very disappointed in the way my lawn looks. I have some type of weeds growing that since Ive owned this home was never there.Will I continue to use this service? More than likely, no!

Terrible customer service. Its a sad thing when I call in to talk to somebody an I get connected to a person in Texas.

Trugreen has helped me take a neglected yard to one that I am proud of.