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United States Postal Service
5874 Merle Hay Rd, Johnston, IA 50131, United States
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United States Postal Service

Comments
Je
Review №1

We constantly have our mail/packages delivered to other neighbors, sometimes not even on the same street. Today, they supposedly delivered a package at 12:42. Sure isn’t on our porch where they said it would be, or anywhere else around the house/mailbox. Getting so frustrated, as I have complained multiple times.I would like to resolve it, but they are only open for 2 hours on a Saturday, and they are closed by the time I get off work during the week. By the time the package was “delivered,” the office was already closed, with no voicemail set up on their phone.I am so frustrated. It does not take much to read the address on the package.

Do
Review №2

Just dropped off two packages. Two people working behind the counter. Both employees were chatting/laughing with a customer talking about her boyfriend. One of the employees waved me forward. She processed my packages while still interacting with the customer of the other employee, said $9.90, slid the receipt towards me and said tracking number and survey. Have a good day without even bothering to l look at me. Basic function accomplished but lousy customer service from Emily. I almost asked if I was inconveniencing her with my business. Very disappointed.

Ke
Review №3

I talk to a woman, Shannon on the phone about missing mail, that the carrier had LOST. And instead of helping me understand what was going on, she was SO RUDE! to talk to a customer like that I was shocked. Should never have a employer talk to customers like that when they deal with people everyday. GET NICER PEOPLE

Ch
Review №4

This location has the most friendliest and fastest customer services! Everytime I have been at this location has been great experience. Not to mention plenty of parking spaces out front !

Ch
Review №5

Honestly a very weird experience. They were closing while we were in the office and starting shutting the door on us. I understand you were closing but could have handled the situation differently. I don’t appreciate just having the door closed on us. I’m from out of town and all they said was “I’m locking the door”. Communication is key and maybe you should communicate before locking the door on your customers.

Cl
Review №6

Your hours are not conducive to the average working man. When someone works a 9-to-5 job, when are they to come pick up their packages? When you open at nine and close at five there’s no way to get here in time. And only two hours on a Saturday? Most other post office is are open until at least 1 PM. I get you were a government agency but you are serving the working class citizens, get with the times.

Al
Review №7

Post offices are usually torture, but this place was incredible! The staff is so cheerful and upbeat. The line moved quickly, and the team was very helpful. What a refreshing experience! I will go out of my way to visit this location for my postage needs in the future.

Al
Review №8

I just come here to ship out packages. I have not had a bad experience so far. Make sure to have your items ready and you will not have a problem.

Ch
Review №9

Shannon was absolutely amazing. She made our passport experience very simple and quick. She explained the process and was very friendly.

Ry
Review №10

The staff are friendly and I drop off most of my packages here. I never had any major issues.

Al
Review №11

Very helpful and friendly employees. Never to long of a line, they keep it moving as fast as they can. Now you can apply for, and renew your passport here as well.

Bl
Review №12

Sends your mail back to sender when you have a valid address.

Be
Review №13

Staff is always pleasant and helpful

Em
Review №14

Staff is always rude when I go in.

To
Review №15

They stole my shoes

Information
4 Photos
15 Comments
3.6 Rating
  • Address:5874 Merle Hay Rd, Johnston, IA 50131, United States
  • Site:https://tools.usps.com/find-location.htm?address=50131&locationType=po&searchRadius=10&utm_source=google-my-business-url&utm_medium=search&utm_campaign=yext
  • Phone:+1 800-275-8777
Categories
  • Post office
  • Logistics service
  • Money order service
  • Passport office
  • Shipping and mailing service
Working hours
  • Monday:9am–5pm
  • Tuesday:9am–5pm
  • Wednesday:9–11am
  • Thursday:Closed
  • Friday:9am–5pm
  • Saturday:9am–5pm
  • Sunday:9am–5pm
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