Gerard was very helpful and walked me through a lengthy process with connection issues.

Gerald is a treasure! He did a very quick and wonderful job getting me back online. Thanks so much Gerald!

John was very patient with my demands. Good job!

Well done Chiara. You were very thorough both in your researching my account and in your explanation to me. Thank you.

JohnVincent was very helpful and attentive. Thank you for solving my issue in a timely manner and recommending a signal booster and freedom plan.

John was so helpful and patiently listened and provided solutions to all my concerns.

JohnVincent, was quick to address my issues and help me get a new service that would work for me

Good experience

JohnVincent was great at solving my service issue and getting me back up.

I got to speak with Karell today and she was the absolute BEST! It’s be a tremendous loss if she ever left OTRmobile! Thank you again Karell, you’re so awesome.

The customer service is top notch. The product is very reliable and a life saver for me. I do not have access to high speed internet where I live and OTR Mobile is a fantastic solution for me as I do a lot of my work from home and online.

OTR has serviced my internet needs for. Awhile now. I havent had any issues with their internet. I recently have gotten access to a faster connection. John Vincent helped me with my cancellation and it went off without a hitch on the chat. As long as everything cancels out like it should I will leave them a 5 star review. I do recommend their services.

Chiara, was excellent, very thorough.

Service is fast and reliable

Gerard was a very helpful representative and answered all of my questions!

Great customer service along with very helpful and understanding customer service representatives.

Gerard was a great help!

Chiara was excellent. Very knowledgeable and had my problem solved fast and accurately

Very helpful customer service!

Agent - johnvincent - was very helpful and patient in resolving my issue.

Chiara was awesome and professional while helping me solve my issues.

John Vincent was great!

GREAT CUSTOMER SERVICE. THANKS.

Outstanding support from JohnVincent.

Chiara was friendly and very helpful

JohnVincent was very professional and courteous and took care of my issue promptly.

Chiara was Easy to work with. Got it done quickly and this is 2nd technical issue we’ve had that was solved very quickly.

Been a customer for 2 years and just cancelled my service… Edited because of the above and beyond customer service the company showed to retain me as a customer! The owner and manager reached out to me daily until we were able to connect and come to a resolution! This is a level of customer service you don’t find with many companies anymore and thus I’ll be changing my review from 1 start to 5 stars! Thank you Chris and Cierra for going above and beyond!

Best employee ur yall got !!! 😁

JohnVincent was very helpful with finding the right device and plan.

Gerard was extremely helpful getting me set up

John Vincent was great. Patient and very helpful.

Excellent technical support. She got me up and running quickly. Good job.

Elizabeth helped me get my connection fixed quickly and efficiently. Thanks!

Gerard walked me through updating everything abd it worked out fine. Thanks!

JohnVincent was amazing. I believe after 5 days of 2 hour chats and NO resolution…he was able to help FAST! Thank you!!

Helpful and fast response. Recommend.

JohnVincent was very helpful getting my technical support issues squared away. Quick and easy responses 👍

Fast customer service. Gerard was great.

Johnvincent was able to fix this problem

I love this company, great products and services and terrific support. OTR Mobile helped us solve a challenging connectivity issue,

Very good professional service

JohnVincent was great to work with

John Vincent addressed my concern quickly and all worked great. Many thx to him.

Gerard was fast and knowledgeable.

I typically do not like calling for help in service anywhere but OTR makes it hassle free! Thanks JohnVincent

John Vincent was extremely helpful and fast, as was many of the other customer service agents Ive dealt with in the past. Thanks guys.

Gerard was extremely helpful and knowledgeable in helping me navigate my upgrade. as a customer for over a year OTR has always provided me with excellent service.

Ive been trying to get internet at my new home and have been working with OTR. I worked with three customer support specialists - Chiara, Gerard and Sarah. They were all very professional and worked hard to make things right.

Great and very helpful customer service!! Best internet for rural areas!! Fast internet speeds!! CSR John Vincent helped me today with an issue and it was resolved very quickly!! Thanks John!!

First of all, I’ve been less than satisfied with the service from OTR. It’s spotty at best and often not functional. I’ve spent A LOT of time reaching out to chat with someone for help. Today I spoke with John. Our chat session lasted nearly 3 hours. I’m tired but so grateful for his time and desire to help me with my service. He’s clearly very patient and I am truly grateful for his time. He’s truly a gem! Now, if we could just do something about my wifi.

Gerard was very helpful

It cost me $137 and about 2 days of time to try this device that never worked. I was told I had coverage in my area and then did not. The 15 day free trial charges you even if the device never provided any coverage. I live in a rural area where there is not good cell service and internet service is only satellite. I was really hoping this could provide a good solution, but it did not. I returned the device after having it in my possession for 5 days. It never provided any coverage. I spent a lot of time trying to troubleshoot with them. They never provided a reason as to why it didnt work, promised to call me back and then did not. Then, charged me $137 and would not refund that money despite me making a complaint about it. I guess they make their money by telling people they have coverage and then hitting you with the $137 when you do not. Really awful experience.

Johnvincent was great. Very helpful

JohnVincent helped me resolve my return issue.

JohnVincent was very helpful at explaining all the different plans and what the exact cost for everything I threw at him would be. OTR has gone up on prices significantly but customer service is always great

I’ve had OTR mobile for upwards of 2+ years now, service is always great! Whenever my account gets in a bind their support is always quick to answer! I’ve had Team member John help me multiple times this year and he has been the best of taking care of the problems that arise! As for the internet service I’ve have no complaints always good signal where I go. Thanks for everything!

Paid for the PINK plan and when I received my SIM card, the instructions stated to call customer support because of my device. This whole process took several days with talking, chatting, and emailing several different people. Everyone I spoke with gave me different instructions for device setup and none of them worked. How can you give me different setup options with different people? Then they stated that my card had to have a static line put on and then I waited for that, they said that would fix it. Wrong. Then customer service said they would send me a new card, but I asked could they give me two day shipping because that is what I paid for with my other card. Nope. So here we are and still not having a SIM card. I paid over $190 dollars for a service that they could not provide and now I have to wait for approval from their Tier 3 to see about a refund. Wow.

JohnVincent made the process easy.Thanks so much for your help.We look forward to having internet at our lake house!

Chiara was fantastic she worked with me to identify issues and was prompt and courteous with solutions.

Katrina was VERY helpful with assisting me in how to make the APN adjustment and activate our new SIM card today. It was over an hour between Live chat mode, sharing pictures and steps in How to...We liked the unlimited data plan and not really sure why its now limited to 200GB, which resulted in no service for 4 days while waiting for new SIM card, but will give OTR longer to see how the new mandated plan works for our needs. Since we live rurally and no other option than this or satellite- OTR speeds and service is definitely better than satellite!!

I was having trouble with my OTR Mobil device and I contacted their customer service. I was connected to “Chiara” she was very professional and spent all the time I needed to resolve my issues. I so appreciate all her patience and understanding as I am not very computer literate.

Diether was excellent to work with. Helped me even though I needed to cancel service. Ive even recommended OTR to others even through our podcast & he validated why. Great job.

Karla was the absolute best tech I’ve ever talked to she went above and beyond to not only get my internet going when it was against “rules” but got in touch with her managers and put together a new plan for me that will work much better! OTR MOBILE KARLA NEEDS A RAISE IMMEDIATELY! Hands down best customer service experience I’ve ever had !

I always have had great broadband service through OTR mobile. The only reason I am changing is new access to fiber optic high-speed internet through my electric company, at a lower cost.For technical support through live chat, John Vincent has always been very helpful, and always quickly found a solution for my problem.The only negative feedback I have for OTR mobile is the ever- increasing cost of their broadband service.

I am extremely happy with the customer service I have received. Everyone is extremely professional and helpful. My only request would be from earlier customer access hours..

Karell was super helpful and resolved my issue quickly! OTR is brilliant. Highly recommended!

I was having trouble unlocking my device and I called the OTR service center. Elizabeth was my technical advisor and she helped me so much. She was very friendly and professional ... I could not have done it without her help. First Class Service.

Working with Chiara at OTR mobile.. resolved my problem fast and service was excellent. Very courteous.

ChiaraShe was excellent. I am upset that OTR changed my service to AT&T on 4/20. AT&T does not work well in my location and we have been on T-Mobile since January 13. It is aggravating that I cannot have active service for a couple of more business days due to an error on OTR. I went through this back in January and thought everything was resolved. I have been without service for almost 3 weeks give or take. I hope you are able to process an account credit. I would love to speak with somebody in management As this type of service is not acceptable. With the price this has gone up to it’s almost cheaper for me to add another phone to my service plan and use that Sim card for the service.

Great awesome work from Karell who works for OTR Mobile, Inc & helped me on getting my internet connection working again with the WIFI connection 👍 😀

Over the past few days I have spent several hours working with Gae from OTR mobile. While she was not able to resolve my issue through no fault of her own, she was professional, courteous and knowledgeable.

I have been using OTR Mobile for home internet for several years. First, I used OTR as a backup to a local wireless provider, but the service was so much better they eventually became my primary home internet.I live right on the outer edge of cell coverage, and have not had luck with normal consumer hotspots, like those provided by the the cellular carriers for their own home internet solutions. The OTR BYOD plans have worked well for me, enabling use of high gain outdoor dish modems and modems with antenna inputs that can be connected to external antennas.OTR is constantly dealing with changes pushed on them from the carriers, so I end up contacting them more than I would like for plan changes or service outages. I have always had friendly and competent service - they are *so* much better than dealing with the carriers directly.

Gerard is the best! He provides top notch customer service every single time! So helpful and answers every single question I have had. Can’t say enough great things about him!

Amazing service, whenever there is a potential problem I get an email first to avoid any issues. Their customer service agents are fast to respond and try hard to understand your situation to help get the right plan. The last agent I worked with was JohnVincent

OTR is becoming more of a headache than it’s worth. My rates have increased by almost 50% and my service is 200% worse. At a time when customers should mean more than anything I have been consistently treated worse and worse. I always pay my bill on time without fail but the service OTR provides cannot be considered as reliable. As OTR has clearly grown, they have quickly forgotten what made them grow! I began with OTR when they operated out of the back of another business and providing reliable service at a reasonable rate was their focus. That is unfortunately no longer the case. I had always recommended them to everyone that I knew, but unfortunately that isn’t possible anymore.UPDATE: Within a few hours of posting a negative review, I did receive a call offering to allow me to pick up a new SIM card the next day so that I would not have to wait another week for service. I did pick up the new SIM card and it worked and restored my service. I am still disappointed in having to go through this every few months and continual rate increases but I do appreciate that someone was willing to reach out and try to restore my service afterwards. Do to this effort I am editing my review and changing from 1 star to 3

OTR has been somewhat of a rollercoaster for me. When I have the blue plan (AT&T) everything is great, however, twice in the past year, they have attempted to automatically switch me to the PINK plan, or T-Mobile. There are no towers close to me therefore the service is basically unusable. I got on their chat today and Flory was able to help me out. I will say they have some really good customer service/tech support people, and Flory is right there at the top. He made the experience painless as possible, was very informative, and kept me apprised of everything that was going on. He was extremely polite and definitely on top of his game. The jury is still out on OTR, but Flory is definitely a keeper.

I did run into some issues with my account, but Gerard in Customer Service was extremely helpful in getting this resolved.He stayed with me for much longer than most CSRs would have and he managed to find a suitable solution for me.

Chiara solved my connection issue and got me up and running. Thank you so much! Highly recommend. Instant chat response.. no waiting. Perfect

I did an online chat with JohnVincent with OTR and he made it so easy to make decisions on ordering a sim card for my OTR MF985. It was one of the easiest processes I have experienced with online chat. I will definitely be working with him with all my future questions and needs for services.

Customer service is absolutely horrible! Our bill was paid, the very next morning it quit working and they couldn’t figure out how to get it working. They wouldn’t even refunded for the month even though we had no service! If I could give them 0 starts I would.

Website has some issues if youre independent, but most of theer CSRs are great and get the job done some better than others. All in all, the best Internet over Cellphone you can get.

I worked with OTR Mobile support - JohnVincent - to help me move from a plan that was no longer being supported to one of the Freedom Plans. John did an excellent job answering ALL my questions about pricing, plan features, upgrade options, data use tracking, trade-in of my current mobile hotspot, transitioning from my current plan, etc. Thank you John!

Diether is amazing. My favorite support person! I actually hope to see his name pop up when I have to get on the support chat. He is nice, answers all questions, and most of all he never says he doesnt know, because he will find an answer to any question I throw his way. I wish I had employees like him on my staff every time I have to chat with support and get him. He deserves a raise, or some kind of recognition for the amazing job he does!

Works greatGreat service departmentGerard was so kind and helpful you need to give him a raiseHe was very personable

Gerald was very knowledgeable and helpful. He was patient and took the time to find out answers he didn’t already know. He was kind and provided excellent customer service to me two days in a row.

By far the best customer service rep I’ve ever dealt with from any company in my life!! Jon was very polite and honest. Helped me figure out my issues with the device and so I could get back connected to the internet. Very much recommend him to anyone with issues!!

We contacted OTR Mobile via CHAT and Karell answered all our questions and helped us select the perfect plan for us. We really appreciated his services, his knowledge and his patience.

Super pricey mobile internet. Used to be amazing (good speeds at a reasonable cost), but costs have skyrocketed during the C-19 epidemic, speeds decreased, and data caps enforced. The high prices are the worst part, but are not the fault of OTR Mobile, but of the cellular service providers who are gouging the public during these touch times. OTR Mobile support is available only via chat, but has been great. JohnVincent was my most recent helpful contact.

I chatted with Michael about service at a new home we purchased in a rural location. He helped us find the best product for the area. He was incredibly helpful and full of information. Great service. Thanks!

While I was having trouble with my internet service with it not working. Katrina helped me & made it super easy to follow all the steps to do everything I was needing to do. I definitely would have been lost if she didnt explain the way she did! She was very kind & professional and was very patient with me as well. I appreciate you Katrina!

JohnVincent was VERY helpful and quick with response times. He resolved my issue to my satisfaction. As a business I think you made a good hire in JohnVincent.

If I could select 0 stars... I would. Horrible service. Horrible customer service. Yes, they mean well but I am sorry for the inconvenience doesnt solve much! Spent tons of money on devices and not refunded full amounts when didnt work. When service was down for more than 10 weeks, only refunded partial cost. Better off with no service than this service.

I was having trouble with my hotspot connection, and Chiara from OTR Mobile was very patient with helping me figure out the problem and correcting my settings!

Johnvincen!!! Awesome! Awesome! Awesome customer service!!!!

Chiara helped me figure our which plan would work for my remote traveling. She also showed me plans with OTR devices and helping me if I wanted to bring my own device. Great experience.

JohnVincent was extremely helpful and fixed my internet right up and he made sure to let me know if we got disconnected in anway i wouldnt have to wait for another assistant he would get me right away so we could continue working on my issue he was very helpful!

Great customer service so far. Theyve helped me with my questions in a timely manner and are informative. FedEx lost my package in the mail and they replaced it quickly.

This is the second time I have worked with John. He is THE BEST! He goes above and beyond to guide me through my set up and answers questions with detail that I can understand. Thank you John! You provide the BEST customer service I have ever had!

Im grateful for the assistance I received through the chat services with the assistant Chiara. She was very polite and patient during our chat. My situation was resolved thoroughly and quickly.