Called prior to showing up explaining what I needed help with. They told me to come in whenever and they’d put me in the system. I came around 5pm, waited there until midnight staring at walls the ENTIRE TIME just to be told I should have came during the day and they couldn’t do much to help. I was going to just let it go as they seemed nice until I kept getting calls from them at 9am. I made it very clear to call in the evening as I get off work at 6pm. I watched her circle it on the paper yet they still insisted on calling me at 9am while I was working. I tried to call them back and the receptionist was super rude and huffy telling me she couldn’t help because she doesn’t know who called. The whole thing was honestly a disaster and if I was dead set on killing myself I would have hung myself with my own hair right there in their waiting room. Its been a week later and I still haven’t got any help, I’m having trouble taking off work for this as these places are only helpful during working hours. That was the one day I was able to take off work and they just completely wasted my time. All I know is I better NOT get any type of bill from them like other people are claiming. You don’t get to charge me for wasting my time, keeping me up till after midnight on a work night and that evaluation was literally just someone sitting there asking questions, and typing in the responses, anyone can do that.

THEY ARE SO SWEET PEOPLE THAT WORK THERE. My husband will be Graduate the program Tomorrow morning. I AM VERY PROUD OF HIM.

Had a real bad experience caused me not to get to finish my rehab at willow ridge took hours to get to a bed staff will make you sit for 4 hours or longer then tell you they have no bed for you I sat back there across from nurse station for over two hours and listen to red headed nurse in a Harley Davidson coat talk about me and ever client that was back there and was real real rude to one girl that was there wanting help Im not giving the whole facility a bad review but the nurse and one guy sort of a big guy that was working that day does not need to be in that profession I walked out that day after having a bed and two others that didnt have a bed went at same time Mgnt might need different screening tool when hiring employees It a big step for someone to ask for help so any little set back such as a rude nurse could be life or death for someone

This place helped save my life and had a positive hand in the big changes in my life forever thankful

Incredibly unhelpful, intimidating staff. I used the 24 hour walk in when I was struggling with depression. When one of the nurses saw me getting checked in late at night, she said, very audibly, Another one? You gotta be kidding me. I never got to see a mental health professional before I was committed to the ER. The nurses gave me very little attention as they sat around and played on their phones.

So I stayed here two years ago and they got me back from feeling suicidal. It was a pleasant experience and I am grateful. However, when I checked in I was told because I didnt insurance that I wouldnt have to pay anything out of pocket. However two years later Im receiving a bill for intake and evaluation. Im very upset because this is way past any reasonable amount of time to be billed and I dont have that kind of money. So for that I have to rate it meh.

Only problem i had was they didnt allow my family to bring me my Dr. Pepper cause it wasnt available there. But they were nice about it. This place made me feel so at home. Normal. When I tried to end it all i was sent here. I got in very late but I had a bed ready. The food was like home cooking. Kinda boring at first but everyone that was in there like I was were so nice. This was a great experience to give me hope.

After my hysterectomy I lost it for a few days. They got me back on track and were very kind. While there i had to have a emergency surgery from complications due to the previous sugery. Was not at all what I expected. Entire staff was wonderful.

My stay here was very very helpful! My only complaint was it was the winter and the heater in my room was broken so there was really no way to get warm because they were afraid to put a space heater in our room for odvious reasons. The staff was fantastic and helpful, the people I was there with were very encouraging. Group therapy was so helpful. If you feel like you need treatment, I highly recommend the CSU!!

One of these pictures was taken the day I leftfor inpatient treatment. The other picture was taken just now, after 5 days of respite andretreat; in the confines of this mental healthfacility. A Clinical setting that one could call home for a few days. To get some insight, resources, support, and even lifelong friendship.Entering the doors of a mental health facility has always been something that Ive tried to do, but couldnt. Without that particular guidance or knowledge of what to do and how to go about it, combined with overall poor mental health; it was impossible for me to make necessary changes in my life. As long as I can remember Ive struggled with this. There are maladies and diseases of the brain,  neurons and synapses that fail and start. I am not the only one, neither the first nor last to suffer.I didnt know that what I would learn within the walls of this building, was about the unique and ever-varied selection of human beings who are deeply broken. Never have I felt more at home anywhere in my entire life. With all the responsibilities taken away from me, I was able to thrive as my true self. The Holy Spirit worked there to change peoples minds and soften peoples hearts, while mine opened up.I learned more than I couldve imagined about love, about all the different ways that you can love somebody when you have Christ in your heart. What I thought was a scary and daunting task, turned out to be a surrender that was worth every moment of discomfort to get there.I was lulled into the gentleness of being cooked for, of being cared for, of being taught new things about how to cope. Taught about how drugs and alcohol affect our life and the quality of our Mental Health. I was taken care of after a lifetime of taking care of others,  never being able to develop proper self-care. I make no excuses for the life that Ive lived, and I claim full responsibility for all the mistakes that I made when I was in my pain.It has been hard every step of the way, and I wish I could have reached out sooner.  Gratefully, we still have today; and I am thankful  for the opportunity to change my life. To alter the course of my genetics, breaking the chains that have bound so many people around me and before me.This topic is one that is difficult to understand for people who have not dealt with crippling mental illness. Its also triggering for people who deal with mental illness,  but are able to function so well; that it never has the opportunity to surface and be healed. A person who is struggling does not need advice, pointers or opinions on the subject of mental health. The rules are not the same for those whose brains have been traumatized and wounded. Or those whose chemistry came pre destined for eventual illness.Its also important to remember that those who suffer with mental illness are not professionals on the subject, and Neither are the people around us without degrees or experience. The words we use with hurting people are just as important as us going through treatment, staying on meds and going to therapy. The company we keep must be supportive, encouraging,  and open to receiving when mentally ill people need to talk.The isolation of living a life that differs so vastly from a healthy one, can cause mentally ill individuals to feel embarrassed, afraid, and withdrawn into themselves. We feel like a burden to those around us who are going through so much on their own already. It is important to reach out to your friends and loved ones, even if its a surprise visit or a text saying that we are valued. Hearing I love you does more good than giving advice.I am grateful to those who made my experience in CSU, a warm and accommodating time. I HIGHLY reccomend that anyone struggling with mental illness and/or substance abuse; should absolutely take the time to take refuge within these walls.

I wish I had known about this place a long time ago. They have been a big help to me. They understand me and didnt judge me for being mentally ill. I will definitely go back if I get overwhelmed with life again.

Great staff very helpful. Thanks so much.

I have to say I had hoped for better. It took about 13 hours to get me checked in. I was starting to think Id have to sleep on the floor in the lobby. I was supposed to receive a diabetic diet but, once I was there, they said they wouldnt do that because my A1C was a tenth of a point below getting an actual diabetic diagnosis. (6.4) I tried explaining that my doctor said the diet was necessary to keep my blood sugar from going any higher, being diagnosed as diabetic and maybe winding up on insulin. Unfortunately, they didnt seem to grasp the concept so I couldnt eat half of what they gave me. I have some physical conditions that cause me pain. The beds were hard as rocks and I was in so much pain that I spent most of each night in tears, tossing and turning and completely unable to sleep. I asked if I could have an air mattress or pad of some sort brought in and was told no. By the end of 3 days I was starving, could barely walk and was about to collapse from exhaustion and lack of sleep. Aside from a few minutes with the doctor, there was no real one on one time with the staff. We were expected to attend group sessions but they were all geared toward addiction which was not what I was in there for. After I left CSU I had my first appointment with my regular therapist. She was reading through notes from my group sessions at CSU and one of them said I had talked about my struggles with overcoming addiction! My best guess is that whoever put the notes in must have said the same thing about everyone. They probably had no idea who I even was and they obviously had no idea why I was there. Its been a while since my time at CSU and I sincerely hope things have improved but I will NOT be going back to find out. If I need help, Ill go to the emergency room or Woodridge.

Excellent care!!! Stable, safe environment.

Incompetent staff. Apparently cant hear the doorbell or phone; had to call and ring for 30 minutes before some rude woman called back acting like shes been there since 8 when, if thats the case, shes just not doing her job.