Ive had a box rented here for over 2 years now and have been very pleased with the level of customer service by all employees. They are highly accommodating and always courteous. A specific example is I was expecting a freight shipment of 3 pallets (47 cartons) and I informed the staff ahead of time. They were able to accept the shipment with my picking it up that very same afternoon. I highly recommend this location for any of their services. 100+ / A+

Was there this past Friday to get some documents notarized and shipped. Rhiannon was so helpful and friendly!

This store is very organized and clean. The staff members are very nice and extremely helpful. They go above and beyond to make sure their customers are taken care of. They are fast paced and get things done in a timely manner.

Not your typical average UPS store. They are super friendly and go out of they way to help you. Felt very comfortable with covid-19. Again super nice super clean Love it

The employees at this store are always so helpful and attentive. However, if customers are required to cover their mouths and noses, one would expect the same from employees. For the protection and safety of everyone, please have your employees mask fully, covering both their mouth and nose. We understand it isnt easy working a full day masked, but according to the CDC masks are more effective at preventing covid spread than any potential vaccine will be. Lets all do our part so that 2021 wont be another 2020.

Ive used this facility several times and they were extremely helpful and professional.

Rhiannon made my experience seamless. She is very efficient and knowledgeable. I will be delighted to have ALL my shipping/return needs done at UPS thanks to Rhiannon.

I had a great and stress free time with my packaging experience thanks to this store, friendly atmosphere and quick service. Madison specifically had great customer service and a good attitude!

*** Updated review**Really pleased to see that the owner of this franchise kept their word. Went in to pick up my mail and packages over the weekend and it was like an entirely different business. They are still really busy. Just not completely overwhelmed now.

Had a couple packages to send to family and Shiane was so sweet and helped me with any questions I had! Great people! Definitely recommend!

I had the best customer experience when I had to go in there the other day! The associate Shiane Espinoza helped me out with what I needed to and she was the sweetest and kindest person Ive ever came across, she was so patient with me too. I for one think she deserves a promotion! Keep up the awesome work Shiane!

This UPS store provided amazing customer service and had the most pleasant employees. Shiane Espinoza was very helpful and an excellent employee.

I love this store and the employees are always willing to help with wonderful attitudes!! Madison S. is always professional and courteous!! Would highly recommend this store!!

Was amazing fast good service! Shiane was very nice and well known! Can’t wait to send a another package

Employees are always incredibly friendly, and I love how well the store takes precautions against COVID. Shiane gave me excellent service with my last visit and I’ll be sure to be back.

They are always super nice. Shiane was very helpful. Felt good about coming into the store with everyone following Covid procedures. Thank you!!

Very helpful and courteous Staff! Rhiannon made my trip very easy and streamlined. Will be back!

Shaine was the most helpful and pleasant employee to deal with when locating my package. Super sweet young lady.

I called the other day about what I needed to ship out a package and the do’s and don’ts and a employee by the name of shiane was very helpful and informative highly recommend this store!

I love coming in this store I always look foward to shianes face as she is always smiling waiting to greet me apon arrival she makes me feel warm and very welcome something about her friendly service makes me relax and not be nervous shes always more then willing to help assist me in in my needs to make sure im taken care of great 5⭐️ employee.

This store is awesome and that ol cutie Shiane was workin at the desk and I tell ya what she’s got some great package handling skills and since COVID started that store has been so good about keeping it clean and friendly

To whom this may concern:I just came from the store with Nikki waiting on me. This young lady has been fantastic!!! She went way beyond her duties I’m sure to help me . I just thought you should know. Your business is blessed to have such a kind, helpful you g lady.Thank you, Ginger Hodge

Madison Shultz was very helpful in helping me ship my package.

Rhiannan is so kind and helpful! She made it a pleasure coming in!!

On three different occasions UPS did not delivery RMA packages to my residence and required me to go to the UPS Store to pick them up. I am at home 24/7. No note was placed on my door either. These have NOT been a missed delivery, but the delivery was never attempted. The UPS store says there is no recourse, but If I like I can drive down to the distribution center and complain there. Very poor customer service. Time to vote with my dollars and switch to USPS or FedEx.

I have gotten the best service at ups lately. Zanna has been such a huge help when shipping lately. Will continue to do business at this location. Thank you. Keep up the great work.

Coordinated the notarys location between the two Johnson City stores. Waited at the CORRECT UPS store today for ten minutes to be seen. Once at the counter, I was rudely turned away stating the stores owner has a policy about NOT notarizing specific documents. My document is a simple duplicate title filing for a different state. Now Im going to have to spend much more time finding a notary. Please state somewhere what your policy is on notarization. Please also be more kind and respectful when turning someone away. Its not a good feeling and just because its your right, you shouldnt take pleasure in denying someone services. Very bad experience and will do my best not to use this location in the future. However, when I find the new notary.. I guess I will have no reason to.

I have always had a great experience using this store for a variety of needs. Austin took the time to listen to specific requests & went above & beyond any expectations on labels & signs used for my son’s first Birthday party, business cards, & card-stock used for stenciling. Much appreciated & will be used for future purchases.

Very Friendly staff! Great job!

Absolutely loved the experience we had here. Friendly staff and got everything I needed. The best thing was that they smiled the entire time and was very nice! I will always come here!

Made two phone calls to the UPS Stores in Johnson City TN today. We will be in the area next month and as we are traveling on motorcycles, we thought perhaps it would be easier to ship some of our things UPS to be there when we got into town. We will than reverse and ship things home the day before we leave town.Both stores said they could hold packages. However this store was the only one to mention there would be $5 fee for holding the packages. (understandable) and that they would appreciate notice of who we were, and to be on the watch for our packages. This would enable them to watch for our packages.I assume an email with the tracking number and name from each person in our group for their package will be sufficient.Happily this store is on our route from our cabin to the Holiday Inn where the Rally will be held. At this time I am not sure how many from our group will use the service, but I suspect some of them will.Thank you for the information.

Absolutely loved this store! And the very friendly customer service! The cashier was very quick and helpful, I think his name was Alan or Alex. My wife and I left in a laugh because of him. We will definitely be back!

Three people working. Ten people in line. One person on the register who is wearing her mask on her chin.

Incredibly nice and helpful employees.

Madison was very courteous and helpful.

I recently relocated to beautiful Northeast Tennessee from Northern New Jersey and have rented a box at the UPS store on Browns Mill Road. Austin, Alex and Zanna have been extremely professional and pleasant and welcoming. In addition to picking up mail and packages there, I am now working with them on business cards.I enthusiastically recommend their shipping and printing and mailbox services.

My husband and I stood in line and watched a very rude, aggressive customer talk down to the person waiting on them, Alex. Alex was professional the whole time and never lost his temper even though the customer, who was definitely in the wrong (and we could all hear him), treated Alex badly. We commended Alex on his calm, professional demeanor when the angry jackhole customer finally left the store. Alex then waited on us and was great with us, too. Promote the young man. He is dedicated to the image of the store.

Friendly quick service.

I have had a mailbox for nearly a decade at this location and appreciate the courteous service. They often have my package is ready for me as I walk in the door. They are helpful in trying to keep shipping costs as low as possible. As a small business owner It’s convenient having shipping, copy, fax, notary and printing services all in one place.

I came into the store with a bunch of letters to send out, but I am very ignorant on how to do so. Alex helped me through the process and made it very pleasant. It took little to no time and he was more than nice with helping me!

Waited on the guy behind me first, then insisted that I show ID. That was today. On a visit last year, I had to refuse to leave before they would get the package. Always interesting, but never fast. (BMR Store)

Austin, Alex and Zanna are awesome! Extremely helpful, courteous and professional. The only place to go for your shipping and packaging needs!

I have never been more impressed by the professional work ethic and going so far out of his way to help me with an extremely difficult and complicated shipping experience.Austin, that manages the Johnson City, Tennessee UPS on Mill rd. ?? Austin has the very best attitude and I believe demeanor of just about anybody I have ever dealt with over the phone for very important, (to me, at least), business transactions.Austin helped me with a very difficult customer that he advised, extremely intellectually, as to how we two parties should proceed in our difficult shipping predicament.Austin is a most excellent and important asset to the UPS company.I have never been more impressed by anyone than your Manager.. Austin.I apologize for not asking him what his last name is... But he made me feel like we were on a first name basis...I truly hope this experience Ive had does not go unnoticed.My most sincere thanks to Austin and all the fine UPS employees in your company.Kelly CornwellMorgantown, West ( by God ) Virginia.

Brittany and her crew were very friendly, met all our needs and even sent a nice note inside our packages to Florida. Best customer service experience EVER. Thanks to all of you.

This UPS Store is AWESOME!!! I usually come in to ship several times a week and they are always quick, friendly & professional no matter how busy it is! I will come here to ship over anywhere else because they remember me and make me feel like a valued customer!

I rushed into the Browns Mill location, Lien Le took my package and ran with it! The encounter was concise and high spirited. What a breath of fresh air after watching the competition stand there and blink their eyes. Even more pleasing, is the fact packages get to their destination intact and undamaged on the brown trucks, unlike the white trucks with the blue and orange logo.

Shelly was very helpful in getting a fraudulent situation resolved for me. She went above and beyond that which was required!

Came in for fingerprinting today then was told they also do notaries and faxing. Was so happy to get it all done in one place. Very helpful and knowledgeable girls. Will be back!!

This store provided the worst service. I paid for the 3 day delivery service. The package did not make it in 3 days, but did in 7 days. I went back to the store to request they refund me the difference between a normal delivery rate and the extra I paid for the 3 day delivery. They then stated they had not read the fine print from UPS and my package could not be delivered in 3 days ( spoke at length with Lakin and Lynn). They recommend I call UPS. After a multiple run around with UPS and the UPS store, they stated they could not refund the difference, but they could refund some for the value of the container that was also destroyed. To date, I have got nothing and the store employees continue to act like there is nothing they can do. FedEx in the future.

A customer over 5 years, consistent positive interfacing with staff, attentive to detail for both my personal and business needs, I wouldnt go anywhere else!

Lien has always been so helpful every time i need something shipped! she’s personable and does her job efficiently.

This staff is amazing and always efficient, attentive and helpful with their customers!

One rotten apple employee ruins the store.

Paid quite a bit to have an item packed and shipped in order to save some time. I think the packing cost was around $50, though I am not sure because the charge breakdown on the receipt was not clear. Regardless, I dropped off both the item and some documentation that needed to be in the box. That documentation was not shipped with the item, and as a result, I had to take unnecessary emails and calls from the recipient to work things out. Pretty displeased considering how much the packing service costs. Dropping off a package here is fine, but I would not trust their packing service.I sent a complaint last week using the UPS Store websites contact form, but have not received a reply.

Good service

Everything was great! They did a wonderful job of packing and shipping.

This UPS Store at 3101 Browns Mill Rd, Johnson City, TN 37604 discriminates against customers privacy. Worst customer service of any UPS Store or UPS Facility Ive encountered!! There were 3 unfriendly young clerks (2 young females with long dark hair, and 1 young male with light brown hair & beard) working, and they didnt care one iota about customer service!!!! They must be inexperienced with customer service! Their attempt to violate my privacy information was insulting!!! While they claim their policy is to have a telephone number in order to ship a package, I advised them that I do not retain any available tel number anymore. Thats their problem, not the customers problem, if they dont have an exclusionary option for customers without a tel number. NOTE TO UPS STORE at 3101 Browns Mill Rd, Johnson City, TN 37604: There is NO LAW requiring every citizen to possess a telephone!!! Even the USPS doesnt ask for any tel number when mailing out priority mail packages! Well congrats to the owners of UPS STORE at 3101 Browns Mill Rd, Johnson City, TN 37604 - youve lost my business, and please be ensured thatll Ill happily regale my dissatisfaction with every person and business I know. Contacted their District Mgr, Missy Brown, and advised of the issue... no resolution to provide service to customers who do not provide any available tel number... she just gave the ol scripted company policy excuse.

Update: almost a year into the pandemic and they still aren’t wearing masks correctlyWe have a pandemic going on and employees are not wearing masks which puts customers at risk!!!!

Very helpful and friendly staff and clean store.

Notary on staff. Helpful staff. Service is fast. They take pictures and finger prints. They copy and print. Very convenient.

Came in for a TSA Pre check and did not have an appointment, though they seemed fairly busy they still made time to fit me in. Girls were very sweet and did a good job multitasking.

I came in for TSA pre check. It was a very quick experience, staff was very friendly and helpful. Definitely recommend this store!

Great customer service. With very fast service, couldnt ask for more.

The ups people ran over my baby dog not even had him for a month he made our family happy so this is -0000

Came in to print a few documents on my lunch break. The store was busy but everything was handled accordingly, fast, and professionally.

Great service getting a tsa pass. thank you Lakin and friends

Lien and Destini were very helpful with my shipping needs, very pleasant and professional young ladies.

I made the new menu for the restaurant. They are very nice and passion with me.

Very helpful staff every time Ive had questions.

Theyre expensive for their computer services, almost twice as much as their direct competition (why I gave 4*). However theyre fast and get the job done correctly.

Was in and out. Customer service was outstanding and very friendly!

Girl was extremely rude and unhelpful. Made me feel terrible. I will never come back. Beware !

AWESOME, awesome staff !

Very helpful staff! Always on top of everything!

Very pleasant people, was in and out within minutes.

UPS was supposed to pick up a package at my house today, but never showed. (They were to bring a shipping label.) I stopped by this store with my package to get help, and hopefully leave the preboxed item to be shipped. The staff were dismissive and unhelpful. I will not be returning.

Very surprised at just how rude the girl up front was for no reason. Will not be giving my business to this UPS.

Fast, frendly. Totally worth it.

My package has been there two days without actually being shipped, Im going to pick it up tomorrow and send it FedEx.

Never buy anything from UPS

Nice, helpful staff.

$3.00 to receive an email.

Poor staff, very bad branch

Very helpful and patient