Everyone is so friendly and welcoming from the moment you walk in to the end of your session. Margaret is very helpful and amazing. She has transformed my skin to be the best it’s been in years. I definitely recommend this location to my friends and family. You will not be disappointed.

I received a massage from Chandler and it was amazing 🤩. Just what I was looking for something that is fresh, crisp, and straight to the point. He asked me if the pressure was ok through the massage. Continued to make sure I was comfortable and also asked me if I was relaxed enough. I haven’t been able to sleep so great for the past 3 weeks since working a lot in both my own company and at my everyday job. When I tell you I sleep like the saying is “ I slept like a dog” best sleep I have in a while. A major shout out to Latasha for closing me out excellent customer service. She made sure to ask me about my service and made me feel so welcomed. 🥰

I’ve been going to this Massage Envy for the past 7yrs for my massages. Leotis is the absolute best and my go to massage therapist. She always knows just the right amount of pressure I need, and I always leave feeling relaxed and my tension relieved.

Last minute doctors appointment prevented me from making my appointment and I communicated this to the receptionist. Was unable to call to cancel since the appt was made late online the night before. It was a hassle getting the appt cancelled and the receptionist had an attitude. If I can’t make the appt but willing to reschedule, how are you “the receptionist” saying well too bad we’re charging you anyway. LOL..Finally received an appt cancellation after the hassle. This was annoying.

What a mistake signing up for a 12 month membership.. absolutely do not go this place. I’m double vaccinated and lost my vaccine card although I have a picture of it on my phone and they would not accept it. They are just making up their own rules and told me i need to get another physical card to show them. My vaccine center was in southern jersey so they are out of their mind if they think I’m going to drive their for a massage when i have a picture of it on my phone. To make matters worse they are not allowing me to break my contract.

Leotis is the best. She knows the problems I have with my back and really works hard to alleviate them. I feel 100% better after I have had a session with her!!!

Love this place and wouldnt go anywhere else ❤

Horrible not humble at all. Don’t want to make money. My husband forget his vaccine card and was told he needs to wear mask really.. how do I know if they have the vaccine shot? Did not let me speak to the owner or the boss in charge. On top of that charge me a cancellation fee. My husband when there to get a massage and what he got was frustrated. They supposed ease people anxiety not cause them. They trick you on giving up ur card so if something happens they can charge you a cancel bill. Why can they tell you that before hand. Simply horrible 😤 and I’m forced to give them a star 😡negative star from me😡😡😡😡

Annette was amazing. Felt so much more relaxed afterwards.

Ledos has hands of an angel! I saw her pre-pregnancy and was thrilled to learn she is a certified prenatal massage therapist as well.

JERSEY CITY DOWNTOWN LOCATION389 Washington StreetJersey City, NJ 07302I’ve been getting massages for quite some time now! I’m a travel nurse and have needed them a lot more lately. For the most they’ve all been really good. Today hands down was the BEST massage I ever received. I was hesitant to go it was a last minute decision and they had 1 opening and it was with Patricia (they call her Tricia). Just AMAZING! She’s was so in tune as to what my body needed. Her hands are literally like magic gold! Thank you! She is def my perfect ( massage therapist) match! Will only see her for now on. The entire front desk staff were awesome. Positive fun energy. Love this location! Please book with Patricia and you will see what I’m talking about! Love her!! Thank you!!!!

My daughter brought me to this location for my first massage and was overall pleased with the service. My massage with Rob went very well, he was a great masseuse and very friendly. Definitely recommend her to anyone.

Massage Envy Jersey City is the best place to include in your self care regimen!

Ive been seeing Emelia for about 3 months now for my monthly facials and she gives one the best facials Ive ever had. Her service is great, she explains everything, and shes so friendly! Definitely recommend!

90 minute massage for my birthday simply awesome, matter of fact I need to schedule another .

Therapist are pretty goodBut they have cancelled my appointment multiple times possibly lack of staffNot good with management. Will have to change to different location as I have membership till October unfortunately as this was super close to my apartment

Overall WORST experience I’ve had at a massage clinic ever. I’d rather go to any other location but this one.No parkingStaff is less than professionalRooms are dingyAnd they push a membership after even when you say noHorrible.

Went to this location for the first time today and was overall pleased with the service. My massage with Leotis went very well, she was a great masseuse and very friendly. Definitely recommend her to anyone wondering who to book their services with.

Five stars for Arnese’s massages. Zero stars for management. I have been a customer for ten years and my current plan is to use up my prepaid sessions and cancel ASAP.I did not get a confirmation call/text for my massage today. My husband noticed it on the calendar, so I called the studio to tell them I’ve had a cold and probably shouldn’t come in. They are insisting on charging me for the missed session! They said they’d knock it down to half if I got a doctor’s note.1) The policy on the website is you get charged half the cost for a same-day cancellation anyway, so if they’re charging anyone the full cost they’re ripping people off in the first place.2) I’m happy to get a doctors note, but the studio needs to encourage customers to cancel if we feel sick, not charge us. That’s putting a lot of economic incentive for people to show up sick and just say they don’t have symptoms. It makes me concerned for the safety of their employees, clients, and frankly makes me feel uncomfortable going there in the future. I listened to half an hour of their hold recording talking about their state of the art infection prevention protocols— which should include encouraging sick people not to come in to their appointments! If customers know they will be charged if they are sick... I’m sure there are plenty of people who would fudge it and say they don’t have symptoms so they don’t have to pay for a session they can’t use.3) I called my home location (Garwood) which told me they would normally let a customer cancel if they hadn’t gotten the confirmation, and definitely wouldn’t charge if you are sick. They have the same franchise owner as Jersey City but different managers. So this is definitely a specific problem with the Jersey City manager feeling her customers should bear the burden of the pandemic, not the business. It’s not safe, it’s irresponsible, and it’s awful customer service for someone who’s been loyal for ten years.Front desk claimed the manager would call me herself in five minutes... it’s been over an hour.

Do not buy the membership. They give you the run around to cancel and change the rules every time you call about how to cancel and what that means for your remaining sessions once you do.Edit: In July 2020, after a 4 month long process of phone calls and emails I was finally able to reach a manager who sent me paperwork to cancel. The manager assured me that during the 30 days left in my contract I would still be able to transfer my sessions with the $10 fee and go to other locations. I sent my mother in law to get the service in my place and they charged me the full price of the service instead of using one of the remaining sessions. I called them and they said that it was a mistake on their end and that they had credited my card. Two weeks later I was still calling and getting told that they were processing my refund. I put a claim with my credit card for the charge (which they were lying about refunding) and today my mother in law got a call from their management saying that she is barred from going to any national Massage Envy locations and how could she not pay for a service that she received, that because of her the masseuse would not get paid. To top everything off, they blocked my account and are preventing me from using the remaining services on my account, while continuing to charge the membership. I had to put a block on my card barring them from any future charges.Save yourself the headache and just do not get a membership. Better yet, do not go to this location - the management is outrageously unprofessional.

ZERO STARS IF POSSIBLE! This place refuses to cancel my account during a global pandemic. HEARTLESS, HEARTLESS people working this location. This location is individually owned. The girl on the phone feels good about her job telling people they cant cancel. How do you sleep at night? The entire world is living a nightmare: COVID, losing loved ones to the virus, losing jobs, losing income; yet you have ZERO heart. This is how you will be remembered. This place is mediocre if youre used to Manhattan spas. HORRIBLE! STAY AWAY!

Ive had a few massages here that were good but I just had my first massage with Destiny and she was absolutely amazing! Ive found my perfect masseuse! It was the best one Ive had yet and I made sure to rebook her before I left. I feel brand new! Thank you Destiny!

Horrible location, Horrible management. The assistant manager and staff aren’t empowered to make a decision. They are just puppets it seems like. they could not even speak. The new associate was whispering on the phone to me because she was so afraid to apologize for poor service. And she said the manager did not want to talk to guest.On 10/25/2020, I payed for my wife to have a full massage envy experience, aroma therapy massage. Unfortunately and truly disappointing, my wife, left massage envy more stressed. During the appointment, Her masseuse talked from the beginning to the end. She politely told him she was going to put her air buds in her ears for peace, however the male masseuse continued to talk about political topics, his thoughts about Kanye West, Trump, being bullied in high school and other personal stories. Also when My wife asked what aroma would they be using for the aromatherapy, he said there is no aromatherapy because the coronavirus. So I paid for something that doesn’t exist.Once My wife left she called me and told me about her experience. I quickly called the location and spoke to the assistant manager she told me her name was Tiffany but I’m learning that is not her name. She said she was highly embarrassed to hear about My wife’s experience and that the therapist is very quirky. She said she’s hurt about complaints around those same topics but he’s an odd character. She offered me a refund and I accept it, but she said she needed her shop manager to initiate the refund. I have called every other day and the shop manager is never available or never at the location. They have taken my number but no one has giving me a call back. This is so unacceptable and I have had a membership with you guys and have never had this experience so I’m a bit taken aback. Maybe it’s because my membership was in the Maryland locations. I have a few employees who have memberships with you guys, they will be canceling

Worst place to ever get a massage. Unprofessional and disgusting. The walls are horrid and the bathrooms are worse. The environment is the least bit relaxing. Worst of all you come out from the massage to a teenager trying to push a membership onto you... yea right. Dont waste your time or money. Clearly Im not the only one with a bad experience here as I see many other reviews just the same or worse ... trust the reviews. This particular Massage Envy is just simply gross. STAY AWAY!

If you go this place for the first time be very careful for the “promotions” that they offer you.I was tricked by one of their staff members Adrian S. who offered me a “6 month” membership after I had a massage with a gift certificate that I had received.I repeated multiple times that I wasn’t interested but at the time he offered me a free sign up and the option to have the membership for only 6 months. I called 6 months later, just to confirm that my membership would be cancelled and I was told that yes, that my agreement was done and that after that month I wouldn’t have anything else due.I checked my bank statement today only to realize that they have been withdrawing money from my account every month 2 times already for a service that I was told was cancelled and that I do not wish to utilice.I spoke with the person that calls herself the owner “Felicia Randolph” and instead of looking into it, she tried to charge me an additional amount for the sign up fee that I was given for “free” when I was lured into signing up.I believe that is the nastiest, most conniving way of conduction business.I now have two services which I must use prior to May 2020, to a place where I never want to be in again.I hope that the money that you took for me makes you that much richer. I also hope that whoever decides to get a membership or any service at this place is aware of the kind of people that they are dealing with.

Pathetic business ethics. Kept on charging my credit card even after asking to be put on hold. Cancelling my membership after not using 9 months worth credits.SHAME on Jersey City, Washington Ave branch of Massage Envy!!!

Horrible customer service. If I could give no stars I would. Went there for a gift card. Kept getting the run around. Extremely incompetent employees in the front of the store. The woman actually running the store wasnt any better. Kept telling me to hold on and taking other customers ahead of me when I had been waiting for a while. Business is business but bad customer service sticks. I truly do not recommend this place at all. There are much better massage places around but if you must go to this place the Hoboken location is much better.

Parking is not so great because of location in Jersey City but the specials/sales they have are awesome pretty good customer service very relaxing

Honestly these guys were pretty good until today, its April 10 2020 and we are under a government quarantine. The business is closed and last month and this month I have been charged for a membership I could not use. Are these guys insane or insensitive. Its sad how fast you can loose a customer based off of how you handle a crisis. Just because your store is closed doesnt mean the franchise owner or manager is off of work. You are still collecting money for a service you are not providing. Call your bank and stop payments on your customers or you might not have customers when you reopen.Lastly, customers please make sure you go onto Massage Envy website, they automatically sell your information to third party customers please make sure you opt them to stop.

My wife and I have been coming here for ?8+ years. Good experience with most therapists across that time span. Lately, therapist Surin has been working my recalcitrant back and posterior legs / iliotibial bands into submission (I’m 6’3” 190+) - highly recommended if you need someone able to generate deep, well- targeted pressure, and/or you’re a large human.

Like some of the disappointed reviews I came across, I too was lured into the membership and was told incase for any reason the service was not received it will be returned to the credit card. It’s been twice that I was charged when they were closed, now when I am trying to cancel the membership and asking for refund they aren’t taking the call/promise a call back and never return and once through say that the manager is not available.

Having a membership here has been a life changer ! Really love being to come here and have felt a lot of improvement with back pain that I had. Would recommend this place to people who regularly get massages and people who have never don’t it before !

WORST service ever! Its a TRAP! DONT sign up for membership! When I signed up for membership, I was told that I could cancel it anytime. I cancelled it after a month due to poor service, and the front desk promised me that I wouldnt be charged in the next month. So I signed the cancellation form on the spot. However, they continued to charge me 70 dollars a month for 6 months. When I ask for refund, their manager is extremely rude and dishonest. She refused to give my money back and told me that the front desk guy had left. When I asked for the cancellation form that I had signed 6 months ago, they kept sending me an empty form. They even BLOCKED my phone number so I have to use my friends phone number to call. This entire experience felt like a SCAM. I cant believe this kind of business exists in the states. very sad and disappointed.

I’ve tried to call this location multiple times to book an apt. It automatically goes to an automated message saying “they’re busy”. I left a message but no call back.They apparently do not care about booking appointments. I’ve never heard of a service forcing you to go to their website and fill out all their questions in order to a get a service.I’ll go somewhere else.

I had a great massage the therapist was very nice and the front desk associate Ronnie was great, and very friendly. He informed me about the membership and even helped me save money.

The Neuromuscular Therapist by the name Oliver, really know what he doing. He educates you on what going on with your body, with medical terminology and relaxed your aching muscles and mind. His hands and mind are blessed and most importantly healing. Amazing definitely booking other session with him.

Below average massage. Stopped a full ten minutes early when I paid for an hour massage.

Just what youd expect form. Massage envy. Once youve found the right masseur you are going to start to love the place. The staff is very helpful with appointment reminders etc.

Super bad.My wife asked these guys to suspend her account which they acknowledged but never did. Charged the monthly payment next month.Then I went personally to request suspension which they again acknowledged this has been done but again charged next month.Again I called up these guys and they said you have to provide written application for suspension.Only question.. why the hell this wasnt told very first time.Now you have my two months extra money but I am never coming back.This happened in Dec/Jan, you may check your records.

Erica- the manager is rude and incompetent. I called at noon to cancel a 5 oclock appointment because Im not feeling well and forgot I had it because nobody called to confirm with me. She said they did call yesterday and left a message (which is untrue) and that I would be charged 50%. I said I asked her when she leaves and she told me 3pm so I said great, Ill speak to a different manager when I get there at five. When I drug my nauseous self there at 5pm, I discovered they canceled my appointment and charged me 50%. In addition they booked my therapist for a 90 minute massage- and no one was available for another hour !The other manager, Janet, was able to refund my money at least...She was much more understanding, calm, and pleasant.Two stars because even though the massages can be decent if you get the right massage therapist (Lee and a couple others are others are good but the majority are awful- avoid Vincent unless you want to come out with a rug burn and oily dreadlocks) you shouldnt have a manager thats so irresponsible.

Service is great my therapist was very professional and gave me one of the best massages every. The only problem was that they needed more heat in the lobby. Felt like it was turned off.

Excellent massage from Anna. I have back nerve damage and she was very understanding about me having to change positions often. I would use her again next time I’m here

Massages at this place are average, facials are bad. I was a member for 1 year, and decided to opt out. Filled in the cancellation form (in person as they insist) giving them 12 days of notice before my next payment cycle. They insist on having 10 days notice for cancellation. Despite doing all the things right, I noticed them billing my credit card for another 2 months after the cancellation. They tried to lie about the date of cancellation when I asked them on phone. When I went there once again in person, they issued me a refund. No apology was offered, and I am waiting for the refund.

Nice people

My masseur listened to loud rap music using his personal headphones while performing my massage. At one point, he even started rapping under his breath. It was quite audible, and I felt like my massage was programmed to the soundtrack of the music. The masseur was generally nice, but the massage was below average.Unfortunately, the manager refused to provide a refund on the 3 credit, 1.5hr (+$25 prepaid tip) massage. I was offered a 1 credit 0.5hr comp on my next massage booking. Would have considered returning had management resolved the issue properly.

Very bad experience. Mainly due to the unsanitary nature of the experience, and also the money they charged knowing they had short-cut the entire massage by 25 mins, for an hour long massage. Firstly they rushed the whole thing even though there was no backlog of people waiting in line. They had me pay for the hour even though the massage started 15 mins late due their managements own mess up, and it ended 10 mins early. I initially thought of simply avoiding this place in the future, but decided to post a review due to the unsanitary nature of the room setup. When I asked if the masseuse could place a fresh cloth on the face area since i saw a fitted cloth that looked rugged and old, and unsanitary. I was given a look of confusion, isnt there a cloth there already?. The massage itself was not bad to be fair and i decided to not make a fuss and just avoid the place in the future. I ended up relaxing for the rest of the day since i had the day off from work. I started developing fever and uneasiness through the night and into the next day. I sit here today (a day after the massage) with high fever and thinking my holidays are ruined since i have to pack my bags and leave for my vacation tomorrow and i feel horrible. This is all thanks to MassageEnvy. This was a terrible experience and i personally would not recommend it to anyone.

This is my go to center. These are not the best facials and massages but for the price, it’s worth it. I had to try a few people and locations before finding my fit. And reception staff is always pleasant here as well.

I was a member for 1 whole year and think the massage is just about average. One can get a better massage for in the city. There staff at the front desk is so rude and non co-operative esp the manager Melisa . Twice i had issues with my membership and they manager Melissa was not ready to co-operate and was just trying to sell me another year of membership. I had also posted a feedback in one of the emails i got post massages asking how the experience was but there was no follow up. I would stay away from such place

I was moving out of town and requested a account freeze which they acknowledged but never done. They charged for next two months. When I inquired they told me to fill a paper form. Same question why they didnt tell me this very first time.

A friend, knowing I was extremely stressed from my recent move to Jersey City, gifted me with a membership at Massage Envy. When registering at the Jersey City location on Washington Street, I was immediately impressed with their caring staff and superb customer service. After my first massage, and witnessing the professionalism exhibited on every level, I wanted to be a part of the team. I applied for an associate position, was hired, and couldnt be happier transforming from client to employee. Our wonderful therapists and estheticians are sincerely there to help everyone on their path to wellness.

Clean and in a good area. Always offer water before and after and have a very zen atmosphere. Only issue is massage therapists dont stay long.

I got a gift card for 1 hour free massage, and they said oh sorry theres only $10.81 on the card. I wonder if thats a common scam with them. Then I found out they did something similar to a friend in Long Island. I ended up paying another $50 plus.Oh and did I forget to mention, before I even got there, when I called and said I have a gift card for an hour massage. Their reply, are you a member, I answered no, they said... sorry, that wont work as we have to charge you the full amount.The the aura is nice, the business mind is such a turn off that, the pain of that lasts a lot longer than the comfort of the actual massage.It was better going to the Chinese massage people at the mall.

Great ME location. Front desk receptionists are very kind and accommodating, and massage quality is great! Easily accessible by light rail at Harsimus Cove. Not sure about parking

I have always had a great experience with Massage Envy - and I was pleasantly surprised since I was initially wary of a massage chain. The facilities are great (clean, relaxing), my masseuses have always been knowledgable and professional, and most importantly, the price is right. I would definitely recommend it to my friends.

I am a member with Massage Envy, and this is one of the many locations that I have visited. I received some amazing massages at this location!

Great ME location. Front desk receptionists are very kind and accommodating, and massage quality is great! Easily accessible by light rail at Harsimus Cove. Not sure about parking.

I always have a good experience when I go, I go to the same massage therapist, she books up fast but she is worth the wait. I also appreciate that it is a clean and welcoming facility.

Massage was great! I felt so relaxed afterwards. The customer service was also very kind. I really enjoyed my spa experience.

Their under new Management and it is awesome!

Poor customer service.Front desk staff is not courteous at all. After being a member for more almost 2 years and after many disappointing experiences and no improvment even after complains and providing feedbacks, my wife cancelled her membership.

Great place to get a massage. Very professional and clean. I have been a member for a few years now.

Masseuse is wonderful, but mgmt seems to be skimping..less choices in tea

If you really want to waste money then definitely visit massage envy. Me and my wife had very bad experience for whole body massage in massage envy its first and last time we visited this center.

Quick check in. Awesome deep tissue

If you have the pleasure of getting Tamara, youre in great hands. She alone gets 5 stars. However, this place gets 1 star for lack of convenience (i.e. location/parking), and the young lady at the front desk. Its ashame I didnt get her name, but shes the chick with black curly hair sipping on her drink and rolling her eyes at you. Upon arrival, she was dismissive, ignored me and showed no interest to assist me. The young man behind the desk had to save that awkward silent moment, and set things up for me when he saw she wasnt even acknowledging my presence. Massage Envy should consider replacing that ogre of a person with someone who actually likes people and has decent communications skills.

Oliver is the best for the deep tissue massage.

Nice massage spot & the massage therapist do a decent job.

Very difficult. Have tried for several weeks make an appointment. Not accommodating. No concept of customer service. And they say its more of a member based place... How do you become a member when you cant get a massage. It was the last appointment of the day at 4pm though they are open till 10pm and could not move by 1/2 hour.

Good places, have been going here for 4 yrs

Love the massage / by Destiny

Terrible. Terrible massage. Just major ripoff. Would never go again.

Told me they paused my account, continued to charge me for months after. I am still dealing with this, trying to get my money back. Do not sign up for a membership here.

Great therapists and reasonable prices.

Annette was wonderful as always!

Worst massage experience ever

Great staff!

Relaxing

LaTasha and Brian were both awesome.

Annette was fantastic as usual. I was in very bad shape and she worked out deep problems with my back. She’s such a great therapist. Thank you

Good place

Great masseuse Perdisha