Overall pretty empty other than getting ready for Halloween 🎃 Staff present was very courteous, helpfulBut for a Party City by far one that isnt fully stockedAnd area rep Front WindowNeeds some work not a good look walking up...But I found what I needed so overall pleased

Probably the least organized, unfriendliest and least stocked Party City Ive been to. The workers arent willing to help. We were told an item wasnt in stock to drive to the store to see it there. Just an overall unwillingness to help.

You can purchase balloons in the store and/or bring in balloons. The staff is helpful.

My girls LOVE party city ! We ordered some last minute balloons & decorations & they had everything ready super quick ! Great, kind & friendly staff !

I went for a specific them bc thats what they usually carry but it was NOT there

People here in the comments acting like their world revolves around some balloons. People chill. Seriously you are going to cry about slow curbside service in a pandemic? Walk in and get your balloons Karen. Stop looking for a reason your party was ruined. It’s more likely you are the reason and not an under inflated balloon. I never have bad service here because I know this isn’t chic-fil-a. It’s a f-ing balloon store. Order balloons, pay for balloons, get balloons, and go ruin your party Karen.

Freaking love 😍❤️ this store! I get all my Halloween costumes here, so sexy! They also have the best party supplies!

I just wish this place did a better job keeping stock in the store. I realize things are wacky but its been this way for a long time

Balloons ordered not filled to uniform size. I ordered weights and left notes on how many balloons to each weight. I tried doing curbside but no one brought my order out. When I went inside she tried handing me a bundle of balloons. They were not arranged, and not attached to the weights I bought. She didnt even know I ordered weights because she put that part of the order somewhere else. I ended up taking everything home and having to arrange everything there

I called to see if they had Breast Cancer stuff for a photo booth that I saw online. They said yes. I showed up and they did not. They just had some pink things. It was to late for me to order online.

The rudest Party City. Ordered curbside the store refuses to answer the phone completely. Three sales associates incredibly rude to me and said they are too busy to do curbside and to answer the phone. Why does this company offer this as a service during a pandemic then? It’s false advertising. On top of it all balloons handed to me in a complete mess not arranged whatsoever and missing the anchors to hold the balloons down. This store is a complete mess do not order from here.

This store......boy....dont know exactly how to put it but...Terrible! Went in to store on 6/17/21. So messy. Stuff everywhere. Hardly anything on shelves. Random stuff everywhere. Anyways...got balloons for my sons birthday. Number balloon package...2 big number balloons and 12 regular balloons. They didnt have 2 of the same color 1 and 6 in 3 different colors. Ibhad to settle for red and blue numbers. The ballons came untied as soon as I walked outside....from eachother and the weights. By the next day they wer already significantly deflated. Will not go again.

Call about info on in stock items, get told immediately no we dont have it. Go on website and see it is in stock and order curbside pickup. Call to let them know ive arrived, get placed on hold for 7 minutes, hang up call back and get placed on hold again for 30 freaking minutes, then someone picks up and I said I need to cancel my pickup since yall had me on hold for 40 minutes and they put me on hold again !!!! ...... curbside is supposed to be fast and easy and it was anything but that. Also, when someone calls in to check stock you should know what the heck your talking about otherwise you lose business.

Store was almost without inventory and it had multiple boxes in the hallway that is located in the back part of the store. Had to wait for the cashier to end a call before attending me at the cash register. Dont know if it was an official call or personal. Only cashier upfront.

Dont waste your time!

Rude service. Workers have no idea what is going on. Didnt fill my balloon with enough air. Got home and balloon was practically deflated.

I have been tp this location multiple times for birthday party supplies, fourth of July, and Halloween costumes. There is a wode selection of products for your party needs. The staff is always available to help when you cannot find exactly what you want. They blow up balloons for you on site.

The staff were less friendly so I can see why people dont shop there as much.

If you looked at the website AND ordered ahead for store pickup AND called ahead to make sure your order was ready at the store, they still wont have everything you expected to get. And theyre the least helpful people in the world in trying to resolve their terrible management and organization. I wouldnt come here again for anything in the world.

Save your time and blood pressure going up. San jose has much better and faster service.

The second time I have a bad experience at the Regency location. Employees aren’t helpful at all. I Asked for the manager After asking a couple of times they finally said her name was Rebecca and They couldn’t sell us a piñata the reason was “they employees couldn’t get a ladder they were closing” the stick was 2 aisle down. The Cashier Genesis mentions that they can’t use a stick since is no safety over the ladder. Store conditions and appearance are terrible. Starting with window wish shows tons of deflating balloons, dust, ribbons, and even supplies. The aisle is empty and boxes of merchandise everywhere that I have to even move them so I can get through with my shopping cart. But, they thinking about safety.

Is one of my favorite places to get party place

Great cashier very friendly, we talked about our grandkids she had great customer service.

So cute!! So many options and alot cheaper than id always thought!

Very good customer service.

Checkout was quick. I just didnt find what I was looking for staff was somewhat helpful

Excellent staff, thanksss

Staff was very helpful and friendly even though it was busy. Only 4 stars because the didnt have the outfit my daughter wanted. Would give a 4.5 if I could.

The mediocre employees answer the phone, bark at me to hold, leave for 15 minutes, then when I hang up and call back they do the same thing. Called at 11 and 12:30 just trying to pay for some balloons.

Very good store to just about anything for a party. Clean, well organized

This location used to be good. I tried ordering balloons recently and asked for the 24 hour protection because they were not open until a certain time on Sunday. I was lied to by the associate and when the balloons were picked up, we brought them in the house and they deflated by the morning. After a hassle of getting a manager on the phone, I was able to get a refund.

Friendly helpful great service

It was pretty expensive can get some of the items for way cheaper elsewhere, had a wide variety of options

Please be cautious when getting your balloons inflated with helium from this location. I placed an order of 36 balloons and within 3 hours half of the balloons were deflated. I called party city & politely asked to be compensated and was told “there’s nothing we can do about it”. You guys offer a service that guarantees your balloons to last at least 8 hours. I was not even able to get 3 hours out of the balloons. Very terrible service when dealing with client satisfaction!!!!

The fact that your order balloons from their site as a part of the $100 party set and still have to pay to have them blown up is ridiculous!!

Shelves were bare. It looked like they were going out of business

Pretty cleared out of alot because of right after Halloween

Nice staff however disorganized

Party City have very good price on party stuff

Party City is one of my favorite stores and I love this app because it helps me find all the places

Wonderful service and clean store every thing was easy to find and Wonderful prices

Always has the cutest decor for parties,some stock is low but giving its covid they were are still prepared.

One lady was rude as hell to everybody she talked to including my wife and I. She acted like we walked into her home and demanded party balloons or something. But the lady that filled out balloons cause that she over charged us for a balloon and refunded us pretty quick so not everyone is bad there.

This location didnt have very many options for kids party favors. Honestly, theyre inventory period left a lot to be desired. I was sent a coupon code for 20% off so decided to give them a try. Ended up leaving and getting what I needed at the Dollar Tree next door. Almost took back the couple things I did find.

Would rate zero stars if I could... if you want real customer service experience and actual help/assistance please visit San Jose store or Orange Park. Going in this store was a very stressful experience and I left the parking lot in tears, called San Jose and they assisted me without any issues!

Very helpful! Great experience, thank you guys and gals😁

Workers there were awesome!

There some nice values

Terrible customer service. Rude, unprofessional.They act as though you are a burden and not a customer. The staff do too much talking and playing around. Instead of assisting the customers.

Way too OVER PRICED the good thing is theres a Dollar Tree right in the same shopping center that we got all of our needs

Store looks barely stocked and boxes are littered everywhere. However, most associates are very friendly and ask if I need help with anything when I walk by.

Like that it exists as theres not any other party stores around, but not well stocked, not organized. Piles of boxes in most of the aisles make it hard to maneuver a cart. Selection isnt too bad but could use better management and maybe a smaller or better location.

This is the only location I have ever used. The staff went out of their way to be helpful to me. They helped me over the phone and when I got to the store they remembered what we had talked about and helped me figure out exactly what I was looking for. They knew their products and understood what I was asking for. They got my order filled quickly, even calling on extra hands for speed. I really appreciate their customer service.

Just ageneric party store

They are all nice. Thomas was a great help he’s fantastic and I hope he’s there every time I need help.

I order 34 balloons th as t were suppose ty o be ready at 9:30am was met with excuses on why my order wasnt ready. Was instructed to come back since my option was curb side. That is a laugh I still had ty o go in store to get my order. When I asked for a bag was informed it was an extra charge mind I just had to wait th ill 2:45pm to get my order it co yuh ld have been provide for free. If you have to order from a party city h.c dont choose this one.

They have a big selection

Good place to go if youre looking for a themed party, all kinds of props and costumes. Great place to stop for Halloween. A little overpriced for simple, made-in-China, cheapo paper and plastic supplies, but again, they probably have it if you cant find it elsewhere.

Always have what you need

U always go here and its were I get most party stuff from for cheaper than other store has good service and good deals

They always have an awesome array of items to choose from for any event and if they dont have it in stock they can get it. The staff is very friendly and always willing to help. Very nice atmosphere and good prices too.

Well stocked, very neat. They have everything! I went on an actual holiday and the staff were grace under fire. They were calm, courteous, and helpful even when the customers werent.

Be wary of their no return policy with costumes. The costume packaging may not be clear on what the package contains compared to the picture. Otherwise, not a bad location. A large variety of things to choose from even aside from customues.

Didnt go in party city went to dollar tree

Had just what we were looking for.

Just an ok party city. They dont have a ton of stuff and the store is pretty small compared to some other party citys Ive frequented. They have the basics though is thats all you need.

As a teacher, I wish I wouldve discovered their party favor section earlier! They have an assortment of inexpensive toys perfect for classroom treasure boxes. The employees were knowledgeable and amiable.

Had what I was looking for for my teal pumpkin toys! Thank You!

They need their employees to take an professionalism class.. IT DOES MATTER!!!

The staff rude they literally walk away from register while customers in store cant find help their need to be a staff at a registered easy way to get robbed

I went to Party City to buy a bubble machine for my 2 year olds birthday party. The workers were very helpful in assisting me with locating my item. They were friendly and seem to enjoy their job.

The staff was incredibly rude. A cashier opened a new resister and skipped me. When I pointed out what happened, he claimed not to have seen me. Im 56 and was wearing a bright tie dye shirt (not invisible). The associates in this store did not make me feel like they appreciated my business. I will order from Amazon in the future.

Very helpful staff. They had everything I needed. I shopped 4 other stores, should have come here first.

Love the variety of choices

When visiting the Regency Party City I had a horrible experience. The store looked very bare, a lot of empty shelves, and half the store had no products. There also was way too many employees, over 10 employees in a very small store. The employees were very rude, no greeting, bad attitudes, and reluctant to answer simple questions. The prices were way too high for simple balloons and the balloons I bought lost helium before my 4 year old nephews birthday party.Do yourself a favor and get your balloons and party supplies from Dollar Tree.

Some shelves were very bare, looked like a fire-sale had taken place.

A trip to Walmart and The Dollar Store will get you the same stuff for half the price. If you plan ahead, you can find all of these things on Amazon for a fraction of the cost. They have some neat stuff but nothing that will last longer than 1 party. Easy way to spend a couple hundred bucks on cheap paper and plastic. Employees are nice, though and everything is well organized and easy to find.

Had such an amazing experience with the staff at this Party City. Emmalee was so helpful and patient and friendly with me when trying to choose a Halloween costume. Even with all the chaos going on in the store! Will definitely be returning.

Disapointed that the price that was on the wall was not what rang up at register. One person on walkie talkie said the price was what I saw 32.99, another person came on to ask what it rang up as, and when person at register said 39.99 that person said that was the correct price. I only was going to buy it because I thought the price was good. Will not return. This was Jacksonville Regency store.

I havent been to this store in quite some time. I almost didnt go, based on past experiences, but thought Id give it a chance. I was pleasantly surprised to find what I was looking for, as well as a few other things I wouldnt have thought to find there. Ill be back!

Some stuff is cool however if its general items for a party Im saving money by going next door to the dollar tree

Placed an orderOnline for me to pick up my balloonsat a specific date and time when I got to the store they told me I would have to wait or come back tomorrow which tomorrow was the day of the party very unhelpful and rude

Not much in stock anymore

Hardly had anything

No need to purchase expensive items that are cheaply made in china. Their return policy is a joke so you will be stuck with the items. Dollar tree is right next door and sell the same stuff cheaper. Save yourself the headache.

Priced too high. Confusing signage. Mediocre selection. City of parties, indeed. Thumbs down.

The name says it all- great for ALL your party needs.

Even though they didnt have what I wanted in stock, the young lady that helped me was amazing! When I i formed her that I found what I wanted online but didnt want to pay shipping, she helped me log on to the company wifi and I didnt have to pay shipping. What a great experience!!

Love this store. Have everything you need 🎉

The employees are very friendly and helpful

Polite associates even being slammed during Halloween season

I absolutely adored Ariana and Amanda!! They did my balloon order via phone and it took no more then 10 minutes! Ariana was very sweet everytime she picked up the phone (sadly the phone disconnected 3 times): ) When I got here to get my balloons they were ready & I was on my way. When I got to my car one of my balloons popped but it was no problem because Amanda just gave me a new one! Great experience and very sweet girls! Will definitely get more balloons from here!

I was looking for some cake toppers and I found them there, really cute and affordable

Went in searcy of supplies for my middle ones 8th birthday party in May.She wants a kitty cat party. I walked around but did not find what I was looking for. No one stopped and offered to help me (but I dig not being bothered while I shop and probably give off that vibe - so still 5 stars).As I was leaving, I asked the staff at the front and a lady took me straight to what I needed *and* it was 50% off. I got all kinds of themed gear for less than $40.So Im a happy camper over here!

Very helpful and professional staff. Would recommend this shop to anyone planning a wonderful party. There is a generous selection of a multitude of different themes.

I have never experienced such poor customer service, the 2 employees I encountered could not have been less accommodating and interested in serving people. I got there right at 9:30 to get balloons for an event so not to be late, not happening at this store. It wasnt the time at all, but the lack of willingness to help that is hard to take. I will find other options next time.

Decent party store with all the essentials for decorating a party. Although it appears the store has half empty shelves most of the time and have limited availability of some items. The workers are hit or miss with service. The management must be very loose because it is hard to tell who is working or who is employed and is just present in the building. I asked for a party balloon and received a delayed lethargic response, then had to wait a few more minutes just for someone to come over to the register to check out. This store can be good to just grab any basics you need but other than than customer service is seriously lacking.

At 6:48 pm on Sunday I was walking up to the entrance of the door I noticed there were several people inside. Not knowing that the store closes at 6pm on Sundays I tried to go inside. As I was pulling the locked door I realize theyve been closed for almost an hour. Since I was looking for a specific piece of clothing I figured I could call the store to ask one of the employees if they could let me know if they have what I was looking for. So as Im calling the store Im watching the employees clearly ignoring the phone ring. I felt so disrespected. (I was literally right outside the glass door calling them and they saw me and just stood therebehind the counter talking with one another) horrible experience. I just need to ask a quick question. I will drive ALL the way to Phillips highway location rather than ever found to the Regency store.

Had everything i needed to make my 5yr olds bday a spiderman filled day!!!

Great selection . Very nice and helpful staff . Wonderful baseball decorations, novelties, serving dishes and much more . A one stop shop for all your party and entertainment needs . Will be back soon!!