I have been a satisfied AT&T customer for many years and this AT&T location is a big reason why. Through the years and every iPhone purchase my family has may there, not at the Apple store, there has always been a good, knowledgeable, efficient employee there to help. My most recent experience with Jordan was no exception. She was very proficient and efficient, and knowledgeably answered any question I had about activating my new phone. She was supportive of her coworker and made sure to check my account and make sure I had the best plan for my usage before I left. How cool is that! I highly recommend!

If could give this store a negative score I would. 6+ years with At&t and my only negative experience with the company has been here. If you have kids I suggest avoiding this store, both reps the one who helped me and my wife, as well as her co worker were cussing up a storm like it’s cool. No, not professional at all. For some odd reason their computer system did not show the correct numbers related to my account. I went there just to upgrade my phone and the rep Jordan lead me into changing my plan with her “emphasis” being that it would be cheaper and save me $$$. Even though it wasn’t her fault the system wasn’t updated correctly when it was all said and done I would have ended up paying just shy of $100 more than my last bill.Now what really got me upset was the following day. After I sat down and fully reviewed everything and I realized the numbers in my account were not matching up with what she said. I returned to the store and the rep Jordan said it was on me to fix the issue. She has no power in the store to fix it. I called AT&T spoke with 2 different departments reps (incredibly helpful and professional) they were able to reverse everything Jordan did and found me a better plan that WOULD ACTUALLY SAVE ME MONEY. Both reps after listening and checking on their end what Jordan did were brutally honest and said Jordan appeared to only be interested in her metrics. Everything she suggested would have never been a cheaper alternative. I highly doubt she’s been properly trained. Better find a different store.

Jordan was the best representative I’ve ever worked with! Seeing these negative reviews really hurts my heart because I have worked with her since she’s started with this company and followed her to every store she’s worked at. She has helped me when no one else wanted to and has never knowingly wronged ANYONE. Sweetest girl ever and I will always work with her! She explains EVERYTHING thoroughly and is ALWAYS helpful. Shame on y’all.

Love the Roosevelt location sales clerk weas very helpful and I am very satisfied with to 2 products that I purchased.Keep up the good work.

Terrence was wonderful! He helped me get the phone I wanted with little effort on my part which is always nice! Great job and thank you so much!

Holy cannoli. It took us all of 20 minutes to get a phone upgraded. Jordan our sales consultant was AMAZING!! she was so efficient swift and friendly. Really made our experience super fun.

Just went in and I can’t express how happy I am with the service, thank you Jordyn! Quick, easy, fun and painless. Will be back!

These guys are awesome ..literally the entire staff were all very knowledgeable and friendly..good staff starts with GREAT management..the manager deserves 5 stars💕💕

Alyssa, the young woman working in the store was OUTSTANDING !!! If there were a rating above 10 she would be so deserving. She knows her job and shes VERY efficient in performing it. I love that she appeared to truly love what she does.

The associate at this store looked like he didnt want to be there. He barely spoke and when he did it was low volume and very short. I was getting an upgrade and I got no advice or answers. He didnt make me aware of anything he was doing before he just did it! I went to that store because a year ago I got the best service! Yesterday I got the worst service ever from AT&T!! Im not satisfied with the phone I got because I wasnt offered many choices or given options. I could go on and on!! Very very unhappy! I want a different phone but was told I would have to pay a restocking fee as taxes all over again and I was given poor service and no guidance! Makes me want to leave AT&T!!

Best experience hands down, i’ve had issues dealing with at&t but jordan was so easy going and nice that i will be coming back every time

I have been an AT&T customer for more than 10 years - I have 4 phone lines on my account. My son dropped his phone in the water - went to the AT&T store for help - The AT&T customer representative informed him he was not an authorized user - he asked if he could call his mom (me) in order to let me know what the problem was....he was informed that they had NO PHONE available for him to use.....NO PHONE at an AT&T PHONE STORE !!!! When my son finally found someone kind enough to let him use their phone he called me and it took less than 2 minuets for me to add him as an authorized user....I am EXTREMELY disappointed in the customer service we received at the AT&T store located @ 4495 Roosevelt Blvd. I would not have even given one star if this app had allowed that. EXTREMELY DISAPPOINTED IN YOUR CUSTOMER SERVICE.Sincerely,Nancy Bane

This location will always hold a special place in my heart. Service was very timely, the employees are very helpful and knowledgeable, and my family and I left with a better understanding of our bills, devices, and the AT&T app as well.

The young lady who helped us, Jordan, was very helpful and informative. She answered all of our questions and made sure we felt comfortable with our decisions.

I do not frequent this location. However, I have gone in there twice only to pay my cell phone bill. My last encounter just recently I was greeted by JORDAN whom stated that she could lower my monthly bill and help me save money. Again I only went in there to pay my bill. So, I fell for the okey doke but knew something was a little off as she is definitely one fast talker. Now mind you I have 5 lines total presently. She gave me two sims card so now I ended up with 7 lines total in which I had no use for. After I left the store this did not sit well with me. I returned a couple of days later to cancel. According to Jordan she stated I could not cancel the two extra lines. When I question her why, because I was not in a contract, she refused and became a little on the defensive side. I left this location and went to another location in which I was told they can help me. Long story short I was able to cancel.Its sad you put your trust in someone thinking you are getting a better deal and actually you are not. Its was only to Boost her sales. SHAME ON YOU JORDAN! This is unethical and you will be reported to corporate. Think twice when trying to get over on innocent honest people . You did not WIN!I will not be doing business at this location again.

The guy that worked with us was very rude and irritated that he had to be helping up. He was obviously ready to go home and we were a burden to him. He was being very smart when we asked him questions and was making my dad seem like he was slow. Also his mask was just hanging off of his ear and not on.

I will never step foot inside this store again. I bought a charging cord for $17.96 on 10-21-2020. It was defective and I tried to get a new one on 10/24/2020. No mask requirement sign was posted on door. Now, mind you, when I bought the charger, I did not have to wear a mask. I was told I needed a mask on 10/24/2020 when I tried to get another charger. I didn’t have one and said I was unable to wear a mask. I was told to leave although I was 6 feet away from anyone.. No plastic shields in place at register. I did don a mask today, 10/27/2020 to try again. I had no receipt or the charger box. I said I have it on my debit card, the date and transaction number. I was told they could only go back 3 days in the history on register. I immediately left and called AT&T customer service. I explained the situation and was given a $25 good will credit. I have been with AT&T since 1991. This store is awful. Don’t go to an “authorized” AT&T store. They do not represent AT&T’s customer service.

Yesterday I walked into the store SUPER frustrated with the online and phone help I had received from AT&T, and then Jordan *completely* turned my mood around. Not only did she quickly address my issue, she also found a way to get my monthly free down. I’ll be going into the store from now on. Thank you, Jordan!!

Upgraded my phone over this past weekend and was in and out in 20 Minutes. Outstanding customer service by Jordan!

Jordan was the BESTTTT!!! Bf and I upgraded our phones in like 20 mins so quick! Thanks!

John at the store got to me right away. He quickly understood what I wanted/needed. And then worked efficiently to get me a great deal! Id recommend his service to anyone in the neighborhood!

Went in over a month ago to update 2 phones. One was not able to be updated yet so the guy told me to just add a new line and then once the other one was paid off we could just cancel it. I only had like 7 more payments on it. So he put my partners number on the new phone and then moved the new number to the old phone. I point blank ask him once this old phone is payed off I can cancel the other line and he said yes. When I got the new phone I took it down to the store to put the new SIM card in it. The manager was working at the time and to be honest was not very friendly at all and seemed offended that I even came in the store.Well 3 weeks pass and I have the money to actually pay it off. Called Customer service and they informed me that I could it could not happen. That in order to pay shut done the new line i had to pay off the new phone. I fused and complained. She was very helpful and looked up several different options. She advised me to call and talk to the manager so i did. Well that lead NO WHERE as he basically said that his employees would never say that cause they are trained properly and that i was wrg. I said so your saying the customer is wrg? Which is the number one no no in customer service. He said yes. Said that he really needed to pull up my account but that there was really nothing he could do but i could come down there. I guess so i could waist more of my time. I hung up.

Great service erica was professional and friendly

The 5 star rating is owing to the efforts of Jacob at your Roosevelt Blvd location. He was extremely knowledgeable as well as kind, patient, and courteous. He assisted me in setting up my bundle offer and even walked me through the setup for the TV box. It took awhile due to the slow internet connection he was experiencing but he was patient and took the time to take care of all the details. Thank you again, Jacob...

I was dreading going into the store on roosevelt because i had a very bad experience a few months back, but it being the closest to my home i decided to give it another chance... and i can say im thoroughly impressed. the new manager Alyssa was very knowledgeable and took the time to explain everything to me while she was getting my new phone set up. ill be back for sure! Great job at&t!

John and Steve gave me outstanding service. made sure i was set up and ready to go before leaving the store. I normally dislike going to ATT stores but these guys made my experience great. Would definitely recommend this store as they are one of the best in Jacksonville

John was very nice and patient with me while he helped me get set up with new at&t tv service! he took the time to explain all the details and even set up my service in store so i just had to plug it in when i got home! had the service for 2 weeks and i am very plesed

Awesome customer service to Alexis and Julissa at Roosevelt Blvd in Jacksonville. They were very helpful and professional in taking care of my daughter and I. I would highly recommend the both of them to anyone that needs assistance. We were also out of the store quickly too. Awesome team work. Thank you for all you do. 👌👌👌

Steve was very helpful. Immediate service and helped me choose the phone I needed. Set up process was quick and efficient as he promised.

A Huge thank you to the the store agent on San Juan.she literally fixed my phone within minutes of being there. Unlike the store at river city market place in Jacksonville Fl where Id been going everyday for 2 weeks with no results as well as calling att customers service. Thank you too the female agent whos name i didnt get your awesome.

Stopped in at the ATT (Roosevelt location) thinking I’d have no chance of getting anything accomplished & well Jordan turned that right around!! Thanks for your help and laughs. 😉 She’s Dope!

Superb service. My new iPhone arrived and I managed to get everything set up on my own...but the cellular service. I popped in and voila, with in 30 seconds they had resolved the issue. I felt silly, but the representative assured me that it was a very common issue and not to feel bad at all.I let him know that 5 stars on Google was coming their way.

Alyssa was very helpful when Getting me a new phone. Thank you

An AT&T clerk at Roosevelt Mall, Jax,FL today could not answer a simple question about the cell phone I had recently purchased at that store, as to why it would not come on, and said, All I can do is sell you a new one. I was shocked.I pressed device & it came on. I told him he did not what he was talking about & walked out. He needs to be fired.R. LipseyCNN contributor

Very good customer service

John at the Roosevelt store was professional. Personable and helped with all of my phone needs without making me feels like I am technology challenged. Good job John!

Came to the store and was so confused didn’t know which way to go. John was there to save the day, he made the process smooth FAST and easy. Thanks for helping me out .

What an amazing experience!!! 1000000% recommend Alexis and his team! Beyond helpful and personable! Plus, saved us tons of money!!!!

Horrible customer service and communication.Dont go here unless you want a huge headache.

Courtney is incredible! Friendly and SO knowledgeable! She is so patient and has a great sense of humor!! She is an asset to AT&T. I have had several experiences that were less than satisfactory with other employees. Courtney is amazing! I will only go to the Roosevelt store because of Courtney! Shes the best!

My experience with this location was exceptional due to the kind assistance I received from Jacob, one of the store associates. After a horrendous effort with an online chat associate the previous day, I decided to forego the $300 Visa card which was part of the bundle offer I needed. The Visa card was only a perk for those signing up on the website. So the next day I visited the AT&T Store on Roosevelt Blvd. Upon arrival I had a short wait and then spoke with Jacob, explaining the offer I needed. I was already a prepaid cell customer and also using AT&T internet service. He was kind enough to take care of everything for, even walking me through the setup process for the TV box. He was extremely knowledgeable concerning your products and services and I was happily a recipient of his expertise. Jacob more than made up for my bad experience online and was a glowing example of what customer service should look like. Thank you again, Jacob.

Very busy place,slow service

Truly the worst customer service I have ever experienced. Ill skip all the details but it took me months to fix all the issues I had with my order and the folks in the store couldnt do it. I had to call at&t customer service which is actually more helpful than the people in this store

John was amazing, helped me with getting a new phone.

The customer care and knowledge at this store is unprecedented. Courtney was so helpful. I will definitely come here often. It is nice to see that someone cares about their customers like she does. Don’t change.

In and out very quickly, mission accomplished I hope

Amazing customer service experience at this location every single time!

The manager was great! Very helpful and knowledgeable. Helped me with my issue when other phone companies were unable.

Came in this amazing store. manager was super busy which was Robert Sutton done a great job taking on 2 at a time then ms. Miranda Garcia came to his rescue got the lady in front of me in and out then took great care of me she is awesome and gave me every option there was also assisted me with my tv app sold me a great case. Just my experience was over all great I’ll definitely be back at that location and I highly recommend at&t there awesome. 😎

A great place if you are or want to be A AT&T customer very nice people . will treat you like family

Andrew Bowman is the man to see here if you want exceptional service!! Seriously. I can not say enough good stuff about him! If you need a new phone, go see Drew and tell him April and Mike sent ya!!

Just wanted to THANK Shawn for providing excellent customer service and making it so easy for me to sign up for DIRECTV Streaming! He was very knowledgeable of the product purchased and showed me what I would receive. You are lucky to have him as an employee! Excellent job!

Kind and charismatic crew here. Answered all of my questions and had a family like vibe. We need more establishments like this please don’t change!

Courtney is absolutely amazing she helped me setup my DirecTV and save so much money. You must go here and ask for her! She is such a help when I have cell phone questions or problems. She is so fast in setting things right. A big plus is she has a friendly, sparkling personality - quite an asset to this store.

Courtney is amazing! She was great at multi tasking and resolving my issue as well as upgrading a line. She’s so knowledgeable and has great customer service! Great manager!

ATT store at Roosevelt has the best crew !They are all so helpful and nice, definitely made my day! Came to buy Ear Pods, the guys told me about new TV service that they have and even took their time to make a free quote for me, where they showed me how I can save a lot of money! Definitely coming back to get a new ATT TV to bundle with my internet service!

Customer service from Andrew Bowman was exceptional. This young man sure knows how to sell. Thanks for the awesome experience you totally rock.

Hey zi can see lol

Kaylie, David, and Alex were just perfect great costumer service and it just the best that I’ve ever had EVER they were just great to use they felt like family

I went here for help with my phone and was VERY DISAPPOINTED. The staff was more interested in graphically discussing their love lives than helping their customers. Took me 45 minutes for a job that should only have lasted 20 minutes!

Always have excellent service when I come to this store and Portia is always is a big help. I live In walking distance to the store by Margaret st but would rather drive here because that store provides very horrible service.

David M was great in helping us in upgrading a phone and in helping us with our plan to save money with better services. Very good experience.

Courtney is the best! She got all of my information transferred when everyone else said it was impossible! Best customer service ever! She deserves a raise and promotion!

John was amazing he stayed late for me just to pay my bill

Everything was just great experience was just amazing I love it there and this is the one the best at&t ever in the world and kaylie Cline, and David Montez are the best workers they I tell you believe me gave me no problems no stress they said everything was gonna be alright and it was better than alright go there you’ll have the best experience of your life

Very poor customer service. Very unhelpful and rude.

Courtney fixed my phone no problem and was so sweet! Great store for older people who need help with understanding this tech stuff!

Terrible customer service. I was greeted when I walked in the door, but half heartedly. I asked the guy a question about a service and I just happened to know more than he did. He did slightly try to find it online. I asked him if there was someone he could call to get the exact answer and he told me I could call tech support and they might know the answer... what the...that is your job not mine.Of course you call and get in a loop that hangs up on you...so I will be sticking with my current provider.I wouldnt recommend shopping here unless you know exactly what you want and have no questions about the service or what it provides. Definitely feels like a used car shop, as most wireless places do. No happiness to be found in the room and just there to fill a void.

Courtney is an amazing help! Went to get our mother a phone and she made everything so easy! Thank you!

Great service! They made transferring our stuff so easy

Ive been to several AT@tThe best service is with Shawn . hes professional and knows the businessThanksM L Motts

Best service I’ve had with At&t. I wouldn’t even still be with At&t if it wasn’t for Ben.

Bought a prepaid phone at Target. The rep added it to my current account and made sure my mother-in-law’s contacts came over from her old phone. Took less than ten minutes and they charged me nothing. Great service.

The customer service was great and your employee went the extract mile. Im a Manager for State of Florida dealing with Customers.

My go to store is the one on Normandy but any time Im in the area I always come here!! Courtney is the best and always pleasant when helping out with any issues!!

Just looking.

Great service! Courtney made my upgrade so simple.

I am so very thankful that David was able to provide excellent, excellent service. He saved me from disconnect from the world.

Amazing job helping me with my phone akeia and courtney helped my husband and I upgrade and made it so simple!

Alyssa was very helpful

Dave was awesome and friendly, excellent employees.

Great customer service courtney was awesome and great at helping everyone!

Walked in and the guy at the front, James, didn’t acknowledge us. Customer came in behind us and he greeted her and said he would be with her in a moment. Same with another customer who came in behind her. I said at least he acknowledged someone. He looked at me and went back to his computer. He still hasn’t said anything to us. What the hell is wrong with people? We went to this store because we experienced the same thing at another store. Way to go AT&T. Two stores with crappy service.

Courtney and Ben are amazing they will truly take care of all your at&t needs!!!!

Was sent here by AT&T on the phone. Waited over an hour to be seen by the only person in the store that wasnt a brand new trainee.When it was finally my turn, the person did not even attempt to look up my account before telling me I should probably go to a different store.Neither employee seemed to know what they were doing. It took 2 of them 10 minutes to print out a receipt, they couldnt unlock a pair headphones that a customer waited 20 minutes to try and purchase. I left without even remotely being helped or at least guided towards what my next step should be.Where was the supervisor? If you can help anyone maybe dont open the store. Or tell someone before they wait for over an hour.AT&T is the worst!

Great service Courtney helped with my upgrade and made itnso easy

The employees at this location are very professional and helpful with all of the questions and concerns that I had!

I used to have a TERRIBLE experience with att and directv, but the staff at this store was able to help get all my accounts and billing straightened out. They have all helped me at some point but Ben and Robert have really been a big help!

Courtney is amazing and provides the best customer service every time!

Keep searching.

At&T is not the customer friendly company they used to be. Telephone customer service is especially horrible.

Simply the best customer service around. Ben has made this my new AT&T home.

Mike veryyyy rude when I ask him why you have be charge for paying cash. He didn’t want to explain... I felt that I was inconvenient Them they were help at all. I got an impression if you were not buying something they didn’t want to help . I was in there to pay my bill they gave me a hard time about pulling up my account etc. very very bad experience and when I asking questions to Mike I ask him why do I have to pay 2 dollars fee when I am paying cash. He told me that is just the way it was . I kept persisting for him to give me an answer on it and he got a mad at me so he threaten three times to call the cops I hope and pray that AT&T fired his also he called me names saying I was being belligerent You don’t treat a customer that way no matter what!!!! a very very bad bad store never had bad experience with AT&T until I went into that store... please help Boycott the store if you have to there’s a store in Orange Park Mall and also there’s a store in Argyle and they are very sweet people specially the ones in the Orange Park Mall so please help me make a stand and let the AT&T know that those people in Roosevelt needs to go

Great service. Knowledgeable and friendly reps.

Good store...I manage my companies business account here and theyre always helpful.

Very friendly and professional folks at this location, the store on 103rd & Blanding could learn a thing or two from this location.

Courtney is amazing and their service is awesome! If you go in ylu MUST ask for her!!!

Courtney and her team are second to none !!

Shady customer service, on the day that i went in, they stole my debit card information and emptied my bank account on that same day! Ive never seen a cashier do that before, request to see your debit card for a simple purchase and hold onto it for forty minutes while they fiddle on their store computer. I probably have to press charges or something. This is the last thing I would expect from any retailer. Dont come here, these people are criminals!

Lots of good people