As a Cornell Employee I was looking for an internal option to have a few of our department table cloths dry cleaned for an upcoming event. I reached out to Student Agencies and found out I could drop them off right in Collegetown and do a department charge which was perfect. The table cloths were ready in a few days but when I went to pick them up, I noticed that the white lettering on the red tablecloths was now pink. I mentioned this to the individual at the front desk who I was picking them up from, but she didnt offer much as far as an explanation or solution and assuming she didnt work directly with the dry cleaning I figured I would reach out to my contact within the Student Agencies via email. I did so, with pictures and received an immediate response apologizing and forwarding my message to the manager of the dry cleaning department. No response. My contact checked in a few weeks later to inquire if I had received a response yet and still had not. Im giving 2 stars because the woman who I did communicate with prior to and following me utilizing the dry cleaning service was wonderful and informative. The followup regarding the damage done to our event table cloths directly from dry cleaning was non existent. Were now stuck with 3 dingy looking table cloths I need to replace unnecessarily. Ive waited several months for a response and some rectification but clearly customer service is not a priority.

All the students working in their agencies (Hired Hands, Big Red, Tutoring, etc) are extremely hard working, and truly care about their customers. Definitely smart kids who are eager to exceed expectations and act very professional 100% of the time.

Excellent service in recent move. The management and individuals who helped with the move were professional, courteous and efficient! Highly recommend!

I purchased a $150 round trip ticket from Cornell to Newton for thanksgiving break. I have used the company before as they have a virtual monopoly on direct Cornell-Boston travel and I always add about 30-60 minutes to the arrival times specified on Student Agency’s website because the buses never arrive promptly. This time it’s even worse though.It is currently 7:03 and we are at our second rest stop. I plugged out location into google maps and we are still 1:41 away from campus. Traffic has not been very bad - this is more a result of leaving 18 minutes after we were supposed to and stopping twice. We will be at least 80 minutes behind schedule after we leave this rest stop.I asked the bus driver why we are so behind schedule. He replied that we stopped the first time so that we could get food and that we stopped the second time because the owner of the first rest area didn’t like the idea of 8 buses stopping there. That raises the question of how was this not planned out ahead of time? How did the company not know which rest stops would be accommodating and which would turn us away (after some travelers already ordered their food so we would have to wait for them)?I understand that traffic can pop up, but to stop the bus for about half an hour when you are already an hour behind schedule is entirely ridiculous. I booked this bus ride on the premise of a 1:30-7:30 bus ride. It will end up being at least a 1:30-8:50 bus ride, if not worse.If there were any competitor at all, I would advise against using this company. As it stands, I would advise people in the Boston area to simple stay on the Ithaca campus during breaks or try to ride-share.

I went to them to get passport size photos done for my OPT/work permit application. My photos got rejected by the immigration office, stating that they were oversized. As a result my work permit application and my joining are now delayed by couple of months easily.The lady there claimed that they know how to do photos for all immigration purposes and that have been doing this for a long time and that I should know that. I am so annoyed with them that they messed up with my photos after all that big talk!!

Hands-down the lowest international shipping rates in Collegetown! I shipped my package with FedEx Express at just a FRACTION of the prices I was quoted at other shipping places I visited in Collegetown... really happy with this hidden little gem in eHub

THEY NEVER SHOWED. THEY JUST... NEVER SHOWED UP.We scheduled Hired Hands to pack our apartment into a U-haul truck for 2pm on a Sunday. We were driving to Boston the next morning. 3pm rolled around, and we started worrying. We could not get anybody on the phone or on email. We got a call at 1pm THE NEXT DAY with NO EXCUSE. Just um, we apologize for that.

Excellent service, great group of students!

Stuck up

The lady who works there is rude!

Delivered there