Second stop of the day and WHAM we bought a car. There was not a single staff member that did not bend over backwards to make our car buying experience exceptional. Their customer service is top notch. Negotiations were easy to meet in the middle and still give us the piece of mind of buying a certified pre-owned Buick. We are excited for the memories we will make in our new-to-us car purchase. Highly recommend a stop even if not in the market because who knows what you will drive away in.

I recently purchased 2 vehicles from Steven Aschinger and was blow away by the experience. He was not pushy or aggressive at all. The finance manager was also great, very informative and didnt drag out the process any longer than necessary. It was the easiest car purchase Ive ever made and will be back when the time arrives for another vehicle.

Great Experience working with the Team, Andre, Steven, Jason and Abby. They all provided their best with a high level of Professionalism and Knowledge. I received A good Trade in value on my WRX and their used Sierra Denali was discounted from MSRP for quick sale. Buying a vehicle is not always a good experience but team was here to serve the consumer!Three cheers to the folks at Gregg Young!

They were very thorough and included me in decisions regarding the car, and answered all questions I had. I’m really glad I started with them after I moved here!

I was scheduled for service at Gregg Young Buick on 04/23/21. I arrived early and was taken right in. I asked if they would put in an accessory i had purchased and they did, no problem. I am always treated with the utmost courtesy when I go there. Everyone is helpful and courteous. The waiting room is very comfortable and I could watch TV or read my book. There was fresh coffee and popcorn. There is also a machine with goodies. The restroom is always clean and sanitary. I would recommend Greg Young Buick to my friends and family.

Andre, Sean, and Jason were amazing to work with. They went above and beyond to find us the vehicle we wanted and were very understanding of our needs. They answered any questions we had quickly and addressed our concerns. I would highly recommend Gregg Young Buick GMC. We will purchase here again.

Service is good, but everytime and every vehicle I bring in they always get dirt on the plastic kick panel and door and arm rest and had my kids seat cover pulled off the seat so not happy with the lack of respect on keeping customers vehicles clean

Have two large scratches on my vehicle now. One that removed paint on the passenger side that I assume will be denied. It is also seems as common courtesy to put the passenger seat back after replacing the radio and maybe getting it off demo mode for me and setting the time zone like they do when you buy it. Was also promised a loaner car and then they didnt have one. A sales guy finally found something that he referenced as a broken car. That was frustrating as well.

This is the 2nd new GMC truck we have bought from Gregg Youngs. The people are great to work with! When a decision to purchase a vehicle is made, the paperwork is done quickly and without issue. They know their business! If you are looking for a vehicle, I suggest you go look in Indianola! You wont regret it! We havent! And we will no doubt be back! Thanks, everyone!

Awesome experience. I bought my first car today and the workers were very rude easy to work with and extremely friendly. They were very transparent on what they had done to the car to get it in the very best shape possible. The car looked and drove like it was brand new. They also made sure to let me know that if there’s ever an issue with my car, to let them know and they’ll take care of it. Overall I was just very pleased with my experience, and I’m very excited about my car!

I had to remind them of the $500 Buick loyalty rebate..and they’re. a Buick dealer. I was supposed to get my new Buick Encrore GX filled with gas before I left the dealership and that didn’t happen. Called them when I realized I didn’t get my gas tank filled and they said send a photo of my receipt when I filled my vehicle which I did. I had to contact them twice to finally get them to send the check. They did not pay off my trade in when promised so another month’s payment came out of my checking account plus I was charged more interest for more interest for every day it wasn’t paid off. The salesman never responded to my text nor did anyone else from the dealership after they contacted me (there were 2) after they found out I was unhappy. They obviously DO NOT CARE about service after the sale nor about the fact I will never buy another vehicle from them…this was my first experience dealing with them and it trade vehicles every 2 to 3 years.

Great dealership! Shawn G.M. was friendly and outgoing and helpful. Colton salesman was great to work with no high pressure .Customer satisfaction was his main concern. Jason finance was strait forward and easy to work with. Love my new truck . Highly recommend this Dealership and its employees.

Definitely will go back when I decide to buy another truck They worked hard to get me the truck that I wanted and the payment that I wanted thanks Jared DeMarino and the Gregg young team

We had a wonderful experience!! Our sales rep, Andre, is very informative and kind. He helped us get exactly what we wanted. I love my Buick Encore!!!Thank you so much!!

I absolutely loved working with Gregg Young Buick in Indianola! They were attentive, courteous, took my vehicle needs to heart, and worked incredibly hard to make sure they could do everything I needed! They got me into a brand new car when I didnt even think getting into a used one would be possible and were great with communication the whole way! I would absolutely recommend them to anyone! I will definitely be back when I have car needs again!

I don’t have anything bad to say about my experience. I went in for an oil change. I was an hour early but after some initial confusion as to why I had come so early I left the vehicle to be dealt with and was waiting in the waiting room same as every other place. They worked fast and I had some great conversations with the gentleman that sat with me. One had even bought his car from the dealership. So I was able to ask about his experience too. After all was said and done the process was good and I got what I came for.

I cannot speak highly enough of my experience with Gregg Young Buick GMC! Every aspect of my customer experience was exceptional. I will be a customer for life. From Sales (Steven), to Management (Sean) to Finance (Jason)- all were delightful to work with as we made my purchase and delivery of my new vehicle a reality.Thank you for making me feel like the most important customer of the day.Kat

I have brought 3 new trucks from Sean and his team will continue to do so.. customer service is great.. why 4 stars? Well until 2 weeks ago there was no service manager and the poor service advisor had to rely on his tech to do the jobs right.. my brand new truck was leaking air passenger rear.. I told them..when I picked it up..all tires were deflated to 35 not the 38 I wanted and I was told they were rotated and no issues.. Sunday am..same tire flat..I looked at my tires.. well I have ocd..the tires had not been rotated ..the grandsons m on the tire same place ..the red stone mark on front tire still there.. I called spoke to Tony ..he and Brian made it right ..they c got me vechile took it back gave me a loaner ...and fully inspected the truck..yep tire had a small screw..they got a new tire..no cost to me.. and took care of it.. I was assured that the tech that worked on my vechile was taken care off.. I will go back..I will do business with them..as they make things right ....and that is customer service.. thank you Tony Brian and Sean

Our best automobile buying experience ever! Everyone was super friendly and helpful. I highly recommend going to Gregg Young Buick GMC for your new vehicle purchase!👍👍

Top notch service department. Service advisor was very professional and took care of all my needs with no hassles. Kyle did a great job fixing my truck and getting me back on the road in a timely manner. Great technicians!

Our buying experience with Gregg Young in Indianola Iowa was seamless from start to finish. The people that worked there were all very kind and extremely helpful. They listened to what our wants and needs were, and found the perfect vehicle for us in a very reasonable amount of time. They went way above and beyond for us. Nobody dropped the ball at anytime throughout the experience. We had just had a bad experience with another dealership before coming to Gregg Young - needless to say we were not disappointed this time. The staff is awesome and the entire process was so well organized. We love the car and would highly recommend working with this dealership to anyone.

Very good people. Needed some place to stop due to my car breaking down and they welcomed me to wait for family here and was very kind. I plan on coming back for a car due to how nice they were to me.

They were amazing! Everyone was so nice willing to work with me on everything! Very kind and caring people, I will be going back and sending people to you guys!

A fantastic sales team and wonderful general manager. Excited to have a long relationship with these folks! They do their best to get you what you want in a vehicle.

Friendly and prompt service. Very pleasant experience. Would recommend.

2nd vehicle from Gregg Youngs. Garrett, Tony, Jason, Shawn great team to work with. We were all able to work together!! No pain, no pressure, 2021 GMC TERRAIN..Love it!

Max and the staff at Gregg Young provide exceptional customer service. They are kind and fair. I love that they come to get your car for service and leave a replacement to drive until yours is done. Will recommend to all my friends and family!

I had a very pleasant experience! Everyone was friendly and easy to work with. They went above and beyond to make sure we were happy.

This is the second vehicle I have bought from them and I was pleased 2 years ago and they didn’t disappoint me this time either

They do such a great job servicing my vehicle! The service is prompt and my car always comes back in better shape than it went in.

Everyone was very friendly and helpful. Got in very quickly on my scheduled appointment. Work was done quicker than I was told it would take.

The whole team at Gregg Young in Indianola were wonderful to work with! The were friendly and helpful through my buying process. I highly recommend them!

Best car buying experience I have ever had. Thanks Garret for getting us into a new ride. And making it quick and easy.

I went in with low expectation of getting approval for such high end products like the 2020 Buick Encore. I was very excited to work with Abby and Max on getting it just right and ended up with an amazing deal on it! I am very happy I choose this dealership for my car needs for they made me feel welcomed and made sure I understood everything, including the AMAZING package they offer with the purchase! I would recommend any of my close family and friends to them! The process again was smooth and easy, not as stressful or painstakingly long as I thought it would be! Thank y’all for your help!!!!!! 😊

The service was great, the people polite and I didnt have to spend hours in the waiting room. It took less than an hour for an oil change. Ill be coming back to Greg Young again.

I was super depressed about giving up the car I had for almost 5 years. Gregg Young employees were so amazing and treated my husband and I with so much respect. I love my new vehicle. Thank you.

Amazing experience!! Max Scheve is knowledgeable with the various advantages of model types and his goal, along with the dealership, is to ensure you find the vehicle that matches your needs/wants instead of just placing you with the highest priced vehicle. I was nervous walking into a dealership alone but knowing the model I really liked and Gregg Young Indianola impressed me so much that I walked out with a new vehicle! They truly go the extra mile to ensure your service experience is as inconvenient for you as possible. Truly refreshing to deal with honest salespeople, general manager, and finance manager. It is well worth the trip!

Had a great purchase experience. They gave me a good offer without the haggle. Thank you Colton & Abby

Friendly people and good place to get a new ride

Very pleased with our recent visit at Gregg Young Buick GMC. Quick service, dealt with our problem and loaned us a car. We appreciate the kindness.of the service manager, Tony. Overall great service!Thank you!

Fantastic experience. Gregg Young goes above and beyond to take of their customers. They are transparent and not the typical pushy car dealership. Great selection and pricing on cars too. Highly recommend, will definitely be back and recommend others.

The staff was courteous and were ready to service my vehicle when I arrived. The service was completed in a timely manner.

Abby was great to talk to made us feel comfortable which is important to us!!! Shane took advantage of us walking in to the wrong store and got us in a cheaper, BETTER car that day. Thank you guys

The staff here are AMAZING! Car buying is rarely pleasant but they managed to make this as pleasant as it can be. My husband and I agree we would buy from here again and would highly recommend.

I leased my Envision 2021 via online. Stephen was exceptional. He clearly communicated all the car details, sale facts, etc. I knew exactly what I was getting before seeing the car.

Good people but. After oil change it says they rotated tires. They did not. They did not even check the air pressure. 3 with 35 1 with 42. Not good

Gregg Young Indianola IA service center is awesome! Was able to get in right away and they took good care of me and my vehicle. Thank Joe!

Great experience. Quick and very polite.

Good experience. Everything explained in detail

Colton, Abby, and Sean were great to work with. Very professional and always got back to me in a reasonable amount of time. Colton went above and beyond during the whole process.

Excellent customer service!! The team was able to repair /replace a defective part on my vehicle to resolve a problem I was having. The repairs were done under warranty as the factory warranty was expiring, while waiting for the parts...the battery died and although the warranty had now expired they still covered it. Could not be happier with my experience. Shout out to service advisor Joe Huber...you have earned my business going forward.

We had a great experience with the entire team at Gregg Young Buick GMC with our recent purchase of a new vehicle.

Kind, courteous and prompt. Thank you

Everyone was great! Made the process very easy!Trucks amazing!

The staff were very friendly and helpful. They were able to work me in without an appointment and got me out the door quickly! I really appreciate the service I received.

Great customer service good people and they went above and beyond to make sure we were happy with our service

Got right in and handled service quickly and throughly will be back

We received a fair price for our trade and we were treated so well by all the staff. The manager Sean goes over and above to keep his customers coming back.We will be back

The Sales Team and GM were very pleasant and accommodating as we worked through making a Deal. All over a great experience

I bought a new Buick today. This was my first visit to this dealership and every part of my experience went smoothly with all my questions and paperwork clearly explained.

The best service around

They are so helpful. Very awesome staff!!! They helped me find a place to finance me and just an overall great experience !!!

The staff in the service department was fabulous! Joe and Adam kept us informed and up to date on the process with our rig. We appreciate the straight forward approach. Cheers!!

Max was very knowledgeable on everything and very good at his job.We would recommend him to all are friends.

Great service when I dropped in to look at an SUV.They were friendly and so helpful, with all my questions. It was a quick drive to Indianola and so worth it!

They are ALWAYS so incredibly kind, professional, and fast. I’m treated as if I am the only customer in the place. This is the only place I will get my car serviced.

What a delightful experience! You see commercials that intimate that the car dealers are vultures looking to pounce on its prey. I have been to some of those dealerships, but the folks from top to bottom work hard to get a buyer what they want at a very fair price! I went to Gregg Young dealership in Indianola prepared to buy, but not expecting to find the best deal for my wife and me, but we found it. Sean and his top notch crew might have exactly what you are looking for also! The team is great, but Colton worked hard to show us several vehicles and run through all the bells and whistles so that we wouldn’t have to wonder what this or that button does. I didn’t mention that they will pick up you car for service and give you a current comparable vehicle to use until they return your car. Zero down time for oil change or other services they need to do. Don’t buy without contacting Gregg Young in Indianola!!!

Very friendly with thorough explanation. They repaired an issue that existed from when I purchased the vehicle and covered the cost. Very much appreciated! Thank you!!!!

Best buying experience that I have had and this is at least my 15th new vehicle.

I wouldnt call myself a problem customer but I think I gave them a run for their money with what I wanted as well as in the negotiations. But I always felt heard and at no time did I ever feel like the offers I made were out of line or unreasonable. My salesman was a very nice young man who treated me with total respect at all times. The sales manager also treated me very well and they worked hard to find me exactly what I wanted. I am extremely happy with my purchase and the sales staff as well as everyone else I dealt with at this dealership! I will be utilizing the free car washes very frequently!

Drove out of lot after oil change got about 100yds and lost oil pressure immediately took back to service dept where I discovered for them that the oil filter was double gasketed (is a common issue if your not paying attenion) young man layed on wet dirty driveway to fix and then proceeded to get in my truck with those dirty wet clothes and hands NO SEAT COVER!!!!! to go wash oil out from underneath NO APOLOGIES from service mgr that is NO WAY to treat a customer Iwill not ne back and will let all know what transpired and to be aware

Fast and Friendly service. I would highly recommend!

I had a good buying experience at Gregg Young GMC Dealership here in Indianola. I bought a 2021 GMC Terrain SUV for a good price. All the people who were involved in the transaction were friendly and pleasant to deal with. I wish I remembered all their full names, but I began with Colton Otto, then met his boss Anthony, and the General Manager Sean O’Leary. While doing the financing I worked with a friendly and efficient lady whose name I sadly don’t remember, and Jason. I plan to do business with them again in a year or two.

Just wanted to say thank you to Gregg Young Buick. I had my Buick Serviced today. They rotated my tires as a complimentary service. Very friendly and Joe Huber was my service Adv. He went out of his way to make me feel comfortable. I will sure be coming back. Thanks to your company and to Joe!! Joyce Binns

Colton was great during the whole process, and everyone at the dealership, even the GM Sean made sure to make sure we were comfortable and make the process so easy!

I recently purchased a GMC Terrain from Gregg Young in Indianola, my experiencewas hexcellent! From the first person I spoke with (Anthony) to the wonderful information from the car expert,(Stephen) to the financial services person (Jason) they were friendly, professional and patient! Stephen happily hooked up the blue tooth to my phone, they worked together to calm all my worries and make sure I was happy with my purchase! The team at Gregg Young is exactly why I purchased from them rather than anywhere else! I HIGHLY RECOMMEND!!!

My experience was nothing shot of excellent. Everyone was willing to help and so kind!

Great customer service. We felt welcomed from the minute we walked in the door. No high pressure and there was genuine concern that we were getting everything we needed.

I had contacted the service department in regards to a tire pressure issue I was having with my 2020 Chevy Traverse.I had taken it to another dealership initially, where I had purchased it, to get an oil change and have my tire pressures checked. The first dealership told me I had a screw in the side wall that made one tire not repairable and I needed to replace it. The first dealership also told me a 2nd tire was “tore up” by gravel and could not be repaired. My vehicle had less than 12000 miles on it and is driven on gravel/dirt roads 2-3 miles a day 3-4 days a week, so not often.When I called Tony on a Wednesday morning, he told me he would be happy to take a look at it but may not be able to work it in until Friday or Saturday of that week due to other appointments. I totally understood. I dropped off my vehicle after business hours on Wednesday PM. By Thursday at noon I had received two calls from Tony: one of them stating he found my vehicle and the 2nd was to tell me that both tires could be patched and did not need to be replaced.Tony was professional and kind AND worked my vehicle in without an appointment extremely quick. I will continue to go to Gregg Young in Indianola in the future!

Honestly they were great, not pushing for any specific vehicle. Very descriptive for vehicle details. Answered every question

The personell worked hard to get my truck .appreciate all the hard work

This is my second vehicle purchase for Gregg Young. First time it was at the Norwalk location. My experience started out ok. My sales guy didn’t know much about any of the cars I was looking at. I found a vehicle at a different location of theirs I wanted but it needed new breaks and didn’t have a back up camera in it like I wanted. They installed the camera which was great. And then I had to make an appointment for the breaks to be fixed because they didn’t fix them before I fixed it up. Then the Bluetooth stopped working, it’s been in the shop 3-4 times now and it’s still not fixed. Supposedly when your car is in the shop they are supposed to give you a vehicle until yours is fixed. That was the case for first couple times. Then the 3rd time they said go ahead and make your own appointment with the dodge dealer and sorry we are out of vehicles to loan out. So there I am at the dealer stuck with my 2 year old and had to call for a ride and haul a car seat. Bluetooth worked for like 2 weeks and doesn’t work half the time still. I called to make ANOTHER appointment, someone was suppose to call me back. Well it’s been months now and no one has called me back in service. I commute to work so I wanted a little larger vehicle, AWD, back up camera and hands free. I got 2 of things, the other 2 have been a mess trying to get right. They are good at getting your sale and then moving on. They sold me on their customer service they were supposed to offer and I haven’t gotten it and I still have a 2017 vehicle with no Bluetooth. My 2013 Bluetooth worked better. I also referred someone in who purchased a vehicle and was suppose to get a referral out it, that never happened and that was back in August. Pretty disappointed.

Very friendly staff. Got right in for an appointment. Unfortunately, they thought it was fixed, but it wasn’t and now I have to go back in. Very frustrating.

Didnt receive a phone call prior to work/cost

Great service got. Me in on a short notice very quick excellent service

They went the extra mile to get us a vehicle with all the features we wanted. We worked with Matt and didn’t feel like we were in a high pressure sale. The sales managers made sure my requests were met. The sales manager Sean was such a nice guy to my family. I really do feel like they made a car buying experience what it should be.

The staff at Gregg young or very knowledgeable courteous and kind. Whenever we call or stop by they are so willing to take care of us answer any questions we may have and get us on our way in a timely manner. Our time is valued and they make us feel like a valued customer. Thank you Greg Young and all of your staff.

Giving a 4 star rating only because the sales pitch for the protection plans and the buying process took to long, over 3 hours. The salesmen were all easy to work with and very courteous.

Everyone is always friendly & very helpful

This has been the easiest vehicle purchase I have done. I went in to order a truck since it is nearly impossible to find what I was needing, and the salesman found exactly what I was looking for.

I was treated very professionally and with respect. There was a no pressure feeling and everything was explained to me up front before my arrival.

When I made the appointment I specifically told the scheduler I wanted Mobil 1 oil used AND if the dealer did not have Mobil 1 I would bring my own oil as I have done in the past. My wife took the car in for service as I was busy and could not make the appointment. When she got home and gave me the receipt it read they used DEXOS oil. If it wasn’t that I live an hour away from Dealer I would have driven back, made them drain the oil they used and put in Mobil 1. Probably take the car for future service somewhere else next time service is due

Service before the sale above average. Service after the sale not so hot. Their attitude is/was more like: Who are you?

Very friendly kind respectful and informative employees. Max, Sean, Jason and Abby were wonderful to work with.

I had a wonderful experience working with Max, Abbey, and Shawn! They all made me feel important and made sure I understood what I was signing up for. I would recommend this dealership hands down to anyone who is looking for a vehicle. The rates, inventory and customer service at Gregg Young Buick GMC in Indianola are second to none. I want to thank each of those I worked with and to let them know that although this was my first major purchase by myself, they helped me get through it as painlessly as possible ! Thank you so much; my family and friends will be told about you!

I upgraded to a Subaru Outback this week. The Gregg Young team helped me with a seamless transition. They are truly proof that they care not only about the customers current needs, but go out of their way to create a personal connection with each customer to make sure they are taking care of all future needs as well.

My father and I went to this dealership in Indianola. We both absolutely loved every single person working. They were very honest about anything we asked, and were very like able people in general. I had my young son with me and they treated him terrific, even if he kept running around. They helped in every way they could, and if one of them didn’t know something, they would call another worker in to answer it. Great customer service, and awesome deals. Will 10/10 go back next time I need a vehicle.

My first and last experience. I went into this dealership to simply get my remote replaced and my trunk button fixed. Nothing having to do with my engine. They did a inspection, that I didnt ask for and of course, said I needed $1600 worth of work. Nothing I needed to worry about immediately. I drove my car for a week and all of a sudden my car wouldnt start. Assuming it was my battery, I lifted my hood and there sat my air filter on top of my engine. They had taken it out and then they didnt put it back! Needless to say, I was very upset. If my battery hadnt gone bad, I wouldnt have known. I dont make a habit of checking a mechanics work! Also, I would assume a battery check would be included in their inspection and they didnt mention that at all. Granted, the air filter not being put back, my car ran and it wasnt life threatening (my car engine would disagree!) but what if it would have been an essential saftey item on my car??? Forgetting to put your car back together properly could put peoples lives in danger! I called to report it and didnt get much of a reaction at all. I will never go back. I would have zero confidence in their work.

Just got my vehicle early this year and have only had the opportunity to use Gregg Young service department twice, but both experiences have been great!!!

Was very well taken care of.Keenan Bowery is a gentleman and a scholar.He found the vehicle i wanted and negotiated a good price for me.First class