Royal Spa is the gold standard. Everyone is super knowledgeable and no pressure. They dont need to pressure. Everyone knows Royal Spa is best in industry. Our contact Jay Holmes is a great rep. Good at answering questions. Dont buy a hot tub without visiting Royal Spa.

Their parts staff IS THE BEST! Always helpful and courteous. Just came from there with exactly what I needed despite being the other half of the do-it-yourself family. Thank you Israel and crew!!! (Youre always there when I need you.)

Our hot tub is AMAZING! And Derek did a wonderful job explaining everything to us and allowing customization and the delivery team was great too! Thank you! We have used it every day!

Site hours on the website showed 10 to 4 I drove down sign on the door says 8 to 12 they need to decide when theyre open and when theyre not

We have had our hot tub for only 4 months & in that time, the turbo went out, lights stopped working, & the headrests blead into the water leaving black residue on the tub & our skin. Royal Spa did fix the turbo & lights for us which is why Im willing to give them 2 stars. We are not happy at the moment though because we were told that Royal Spa would help us move our hot tub anywhere within the state of Indiana, should we ever need it. Well, the need recently came due to an unforeseen family emergency & royal spa has told us they will not help us move it even with us offering to pay more for the service. So, after all is said and done, we do NOT recommend Royal Spa. It has come across to us that all they care about is making a sale and the quality of their product and service has suffered greatly because of it.

Very pleased with the service

Kevin is a great sales guy. Best showroom and best tubs...just got mine...it is perfecto😊

The service and communication is awful. I ordered my hot tub at the end of March before the COVID-19 shut down. My hot tub was supposed to be ready July 1st. I have called every week for the last month. Every time I call, someone says they cannot find my order status, dont know where it is and someone will call me back. The NEVER call back. Worst service I have ever experienced! I have no idea if the hot tub is of high quality or not since I have yet to see it. I am starting to wonder if the whole thing is a front or scam. Buyer beware!

I feel that we received a great quality hot tub, we are utilizing it at least 3 times/week since we had it delivered in the Summer of 2019. If we have any questions it is very easy to call and speak with someone who is willing to help out. We have already recommended Royal Spa to several of our friends, and one has already purchased from you since (and they are equally as happy with their purchase). Great service and great quality.

Amazing customer service & knowledgeable staff! The spas are high quality & easy to work on if a component needs replaced. Highly recommend!

Ask for Ray. Great to work with!

I asked guy if had scrap fiberglass peices so could add spacer between gocart frame and motor and he was going have guys make me what I needed. Nice guy I never did get the peice from them but I was surprised he was so nice .

We have been enjoying our Royal Spa swim spa almost daily! It has been beneficial for both exercise and relaxation. Derek has been great to work with as he is very knowledgeable and has answered all of our questions from the beginning of the process to our maintenance questions. (As has Ron.) The delivery team were also very professional and helpful. We are very happy with our swim spa purchase and would highly recommend Royal Spa to anyone looking for a spa. Oh, we are also glad that they make their own swim spas locally. Thank you!

We absolutely loved my experience with Royal Spa, and we LOVE our new spa as well! These people are so sweet, and are truly excited to work one on one with you and make sure you have everything you need! I 100% recommend this company and its spas to anyone! Its so hard to give one person credit, when they are all wonderful!

We had a very good experience deciding and ordering our hot tub with Kevin and the only reason I do not give it a 5 star is the temperature level in that building. I found myself wanting to rush so I could get going. A good level of AC would be greatly appreciated.

After an issue with a tech, I had a long time getting through to anyone to help. I ended up speaking to a sales man and to Ron who were absolutely awesome. Thanks, guys! Keep up the good work.

I have a new Sultan (medical pkg) available now.No waiting on backorders. It was delivered to our home in September 2020.Seats 7- Condition: NEW

We purchased the Royal Spa King Ultra from the Avon store. Tish was our salesperson and she did an awesome job. She is extremely knowledgeable and has taken great care of this newbie. It’s our first tub. Delivery setup was simple and the techs were on time and had the tub installed quickly. I’ve gone back to the Avon store for chemicals and questions and all of the staff have been great to deal with. If your shopping for a tub be sure you check out Royal Spa. A great company with a great product.

The manager literally laughed in my husband and my faces and made fun of us for buying a spa from Amazon. We wont be buying supplies and chemicals from their snobby rude store.

It was a great experience. Sales people were helpful and the installation was quick and painless. So far the spa has been great also. Just what we were looking for.

Terrific experience. I purchased a portable baptismal for our church and had lots and lots and lots of questions. Derek and the Royal Spa team patiently answered every question. Better yet, theyve been super helpful since the purchase, too. Terrific product. Works just like they advertised. And terrific service.

I love my Sultan Spa. I have also enjoyed the most amazing customized, personal service from Kevin Cantrell. I would HIGHLY recommend a Royal Spa to anyone thinking of investing in a hot tub. You will have great customer service, personalized attention and the beauty of a state-of-the-art spa! Go Royal Spa!

From sales to parts, these are the experts in spas.

We are happy with our purchase. Ray was knowledgable and gave us no pressure sales and was easy to work with.

Royal Spa did a great job! My wife and I stopped in on a Saturday and met with Ray Pinkinston, who spent about two hours educating us on our first spa. Ray was very knowledgeable on how the spas were manufactured and how they ran. It was a pleasure working with him and his entire team from start to finish. The installation team did a very professional job and we love our new spa. Make sure you ask for Ray, when you stop in!

Tish was the most helpful salesperson ever! She took time with us and answered questions, while working with us to make our purchase just right for US! We had the best installers. Friendly, prompt and done very quickly.We enjoyed our first AHH Royal Spa moment last night and will continue to for a long time. Thanks Avon, Royal Spa & Tish.

We have been very pleased with our spa purchase. The sales staff and installation folks were both very pleasant and easy to work with during the process. I would highly recommend Royal Spa, and actually already have, to my friends and family.

There are a lot of options and everyone saying theirs is the best. Do your research and you will like the local business model and quality of Royal Spa. Added benefit is the base allows you to install it on a gravel bed vs. the big expense of concrete. The low amount of chemicals needed is a big plus. BE SURE to ask for Nick at the main location at Epler and 37 and you will be happy. I asked a thousand questions and he was patient and not high pressure. I only recommend Royal Spa and love my Sultan.

This is the third hot tub that I have purchased from you over the years. You guys always do a great job, and that is why I keep coming back. I like that you guys are local and that I can easily obtain parts and service. Thank you

Israel was awesome and saved me a lot of money and time!!! Help me troubleshoot and very calm and helpful! Now we can enjoy hot tub for the holidays!

We finally purchased a Hot Tub after years of wanting one. Both me and my husband agree that it is the best thing we have bought. Tish was our salesperson and was very nice to work with. We also had to call because the radio was not getting a signal, they were out the next day and fixed the problem.

This company is great! I am on my 2nd hot tub with Royal Spa (upgraded to larger one) and the tubs are awesome! The main reason for my review is the service call we just had yesterday. I have owned this tub since 2011 and just experienced my first issue with it. The tub kept tripping the breaker so I called the parts department, Isreal was really helpful and tried to help me troubleshoot the issue over the phone. I ended up getting a service call setup (I wasnt comfortable with my troubleshooting skills). I called this in yesterday at approximately 9:00am and a service tech was at my house within 4-5hrs and had me back up and running. Ended up being a little transformer deal. Royal Spa recognized my need as the temperature was around 12 degrees yesterday and made sure they came out to avoid possible freeze damage! I greatly appreciate the customer service and dedication to send a tech out on a really cold day to take care of us! I will be a Royal Spa customer for life!

The customer service at this place is great. They always go above and beyond. Great people.

We had a great experience with Royal Spa. They were very helpful in helping us find the right spa for us. They have been extremely helpful with getting the chemicals just right.

Took great care of us!Love our spa!

I bought a hot tub 2 years ago. It has never been right and they have been out many times to fix it. Ive asked to return it multiple times and they have said no they could fix it. I bought their top of the line version but it is junk and the service is worse.

We love our spa and use it every week for over 10 years now. Weve had to do a little bit of parts replacement over the years but nothing huge. Its one of the BEST investments we ever made in our own health, tranquility.We also bought a cedar building, in which to house our hot tub, from Royal Spa. Im getting nervous about that because each place that the polycarbonate roof (clear plastic dome) was attached to the building, it has started cracking. We spent about $5,000 on the 10x12 building and LOVE it, especially being able to see the stars and being protected from rain or snow in bad weather, but it is frightening to see the roof beginning to fail. It has six cracks that are growing, inch by inch, as I type.We called and spoke to a salesman named Derek who said they no longer make the clear dome, but he seems to want to maximize profit on selling us a new roof of a different kind. That worries me. It doesnt seem fair to profit from such a long-time customer because their product is failing. He said hed talk to the owner and get back with us. Its been a week with no word yet.Im from Indiana. We live in Illinois. We could have purchased a hot tub from local places, but I have so many friends & family who had so highly praised Royal Spa and Bob (the owner) that we bought from them. Thankfully, they drove all the way to Illinois to make the sale, install our hot tub and install our cedar building. So far, so good... Ill update when I find out more about how were treated with replacing our cracked & scary (could collapse any minute now) polycarbonate roof. Fingers crossed, holding breath!

Ive owned a Royal Spa for many years and it has been fantastic, just like their customer service. I just now finally had a small problem with the spa and when I e-mailed them, Derek responded almost immediately with the answers I need to fix the problem. Really a great product and great service, even after 10 plus years.

From ordering to delivery the experience was perfect. Tish at Avon was awesome. She is the best ever.

Love my Royal Spa! The quality is great. A little pricey but it is worth it.

Ive had my Majestic for 10 months now with no problems. Emailed a minor problem in a couple of days ago and Derek had the complete solution back in my inbox within 25 minutes. Problem is now resolved. Great Service!

Nice selection of hot tubs. The best in the Indianapolis area. Other have to order, and thete knowledge is lacking. Royal Spa majes it to your specifications at that location.

Great experience from purchase to delivery! The guys that delivered were great and very kind! Thanks to all Royale Spa!

Love my spa! Royal Spa was very professional and helpful to me in picking out my spa, getting it delivered and instructions on how to operate it.

Good place,tubs and supplies.tubs have a long life..mine 16+years

Chris came out and he is a very smart and amazing he knew exactly what the problem was and fixed it and now my hot tub is up and running again . thank you for the great work Chris

The efficiency of electricity is excellent The jet configurations and power really hits the spot.

Great service. Everything went perfect

Everything was excellent. Quality, knowledge, and service was first class.

Make great spas. Staff is very helpful.

I BOUGHT REFURBISHED HOT TUB WITH NEW MOTORS AND PUMPS,, WORKS,, GREAT,, WHEN I CAME TO PICK IT UP I HAD A BOX TRUCK AND THE HOT TUB WAS TO BIG FOR IT,, THE OWNER OF ROYAL SPA,, GOT A TRAILER PUT THE HOT ON IT HOOKED IT TO HIS OWN CADDILLAC TRUCK,, AND BROUGHT IT TO ME HELPED TO UNLOAD IT,, GREAT SERVICE GREAT GUY, LOYAL CUSTOMER FOREVER

I have contacted Royal Spa a few times over the past two years that I have owned my hot tub which, by the way, is from another manufacturer. It seems that every time I call, one of their first questions is, Is your hot tub a Royal Spa? When I say that no, it is not, the customer service temperature gauge pretty much drops to below freezing. Even something as simple as asking if they have certain chemicals in stock, if they have a general accessory, or even simply moving a hot tub to a new location, the reception is ice cold. I initially contacted them because they are close to my home, but after todays call, I think that I will be better off contacting a competitor because, you know, my hot tub is not a Royal Spa.

Wonderful experience from the purchase through the installation.

Great service no pressure to buy and Trent was very informative on all spas.

Terrible blows cold air up my butt, my hot springs with two pumps didnt makes those purdue engineering degrees look bad, slept thru the class about HOT in hot tub ?

I’ve been interested in a hot tub for many years. I wet tested Jacuzzi, Bullfrog, & Sundance. I was impressed initially with the idea that Bullfrog was made in my home state and appeared to have a unique jet pack system. However, after the wet test I felt disappointed with Bullfrog with their lack of power from the jets. I’ve been used to getting massages for several years know and I wanted a deep tissue massage coming from the jets. With bullfrog it felt like more of a light tickle to bubbler effect in the tub. For the price I didn’t just want a tub of hot water to soak in. The upper end on Sundance felt more in line of what I was expecting, and I was just about to make the purchase after I swallowed the unexpecting price tag.Then, that night, I was searching online again and came across Royal Spa, and the YouTube videos. I had never heard of Royal Spa. I found the videos very helpful and increased my understanding of what to expect out of a hot tub. I then went back to the Sundance & Bullfrog models to compare with what I had learned from bob’s rules for buying a hot tub: non-computer, 24/7 circulation, no 2-speed pumps, etc.I decided to call Royal Spa and see if they had any local dealers in Utah. To my disappointment they hadn’t. I talked with Trent Bunch. He was very nice and helpful and very patient. I’m in retail sales and I strive to give excellent customer service. So I’m very picky and expect the same when I got shopping and I pay close attention to how I’m treated. Trent, was very informative and I didn’t feel any pressure like most salesmen. Over the course of about 3 months, going back and forth, emails & phone calls I felt more and more inclined to buy a Royal spa. I was going to be in Indiana on a company trip, Jasper. However, I didn’t have enough time to drive to Indianapolis, however, there was local dealer in Jasper that carried Royal Spa’s and they were very nice, even though I was an outsider from Utah. They didn’t have one filled with water that I could test, but I was able to look at the construction and sit in one.Even without trying, and having to pay for freight to get it all the way to Utah, and the task of setting up myself, I felt inclined to go ahead and make the purchase. I called Trent up and he helped me to get this underway. He went the extra way in answering all of my questions, putting my fears at rest and helping to encourage me that I’d be able to get it setup. It was a little extra work doing it by myself, compared to buying from a local dealer, but non of these facilities had these key items that really swayed me over to purchase from Royal Spa and have it shipped to my home where I’d have to setup myself.I’ve had the spa now for almost 3.5 months. Any issues or questions/concerns Trent has always been there to help answer. I had a few concerns with the way the access door was in place, but I was able to modify and add some windshield wing latches along the sides to help hold the access door secure. I noticed from the cool nights to the warm day, the material appeared to expand/contract and cause the door to bow out and then be tight once it cooled down.I’ve noticed some of the joints that have opened up on the outside trim that I think come Spring I can reseal with some silicone. There was a few trim pieces that seemed like they needed a few more small finish nails just to keep them tight, so while I was modifying the access door, I put a few small tacks in there. That would be one area that I would hope Royal Spa could put a little more emphasis is on some of those small outside panel details, just making sure it’s a little more solid and secure.I’ve been overall very happy with my purchase and I’ve been recommending to my family and friends that they should check out Royal Spa before they purchase any other spa or hot tub.Be sure to check them out and ask for Trent Bench. He’ll take good care of you.

I couldnt be much more disappointed than what I am. My husband dreamed of owning a spa for years. Finally, after receiving a raise at work, we decided to order the spa of our dreams. The slick salesman told us how easy it would be to take care of and showed us the benefits of the therapeutic spa that was the top of the line. We ended up ordering that one, and it was quite expensive, but we wanted quality. Much to our surprise we never heard from that man again, and a company from another town ended up delivering our spa. Immediately we began to have issues. Even though the test strip would say everything was in balance, and we followed the directions exactly as we were told, again and again we would develop a residue around the water line and the water would not be clear, but cloudy. We were told that we only needed two tablets of bromine per week, but that is not at all acceptable. I put in seven or eight every week and still our water is cloudy and often we cant even get the bromine to register on the test strip, although everything else is in the correct ranges. We didnt even receive all of the chemicals at the beginning and despite the fact that I called the owner of the company and left messages AND wrote him a letter, I have never heard one word back. We use the same swimsuits every time we get in, and they arent washed in any soap, and we take showers before we get in, but the tub consistently foams up over and over and over. Then, we have to use defoamer, and that seems to create more of a scum line, and then we add more chemicals, which seem to CREATE more foam, and then we have to defoam.....and on and on..... Although it is nice to relax in the tub at night, the constant fight to keep it clear and unfoamy is exhausting and expensive. I am not impressed with the tub or the company, and I wish I was. I had much higher hopes. We have now had our tub for about a year and a half and I truly regret it. We have been told to quit using bromine and switch to chlorine by some friends but I am unsure about it. I am just really tired.

We purchashed a spa from Sean Arnot at the Pendelton Pike and we are so happy we purchased our spa from Sean.He answered every question we had prior to buying,was not high pressure, just a perfect sales person to deal with on everything including our initial start up on chemicals and testing.He made it all so simple.Kudos to Royal Spa for having such a great person to deal with from start to finish.Steve & Shirley Cook

It was nice to receive my spa the way I wanted it and it was custom for me! Thank you!

Thank you for taking care of our warranty issue! Great service and great communication.

Their Parts Department is awesome!

The Owner wont return my calls ive tried for 2 weeks to report something very unprofessional next step is a lawsuit.

Great people,unbelievable prices!

Quality of parts and service excellent

We had an issue but Royal Spa took care of us. Great company, Great Spa!

Great people to work with

Great!!