It was great the clerk found the attachment I needed for my sewing machine Im very happy going to retreat tomorrow

Even though I made it clear I was not in the shop to buy today but am looking for later when I save some money, the ladies were very helpful, informative, attentive, and wonderfully pleasant! They treated me as though I was valued. When I am in a spot to purchase my next machine I will be going through them!

If you want to shop from people that are friendly and knowledgeable go here.

I had my weird sewing machine (a Shark by Euro-Pro) serviced here and had a great experience! Because everyone is picking up new hobbies now, the waitlist for repairs was quite a while (7 weeks when I dropped mine off) but it was only 4 weeks before we got the call to pick it up! Its working great now and I am happy that I chose to fix it there; Now I know of a great local place to buy supplies from rather than the big box stores!

I had a great experience buying a new machine here. Sherrie assisted me. She asked what type of sewing I do and showed me machines in my budget. She pointed out which of their features were different and which would be helpful for me specifically. She even walked the new machine out to my car for me.

I went to get my sewing machine fixed and after a cost analysis, it was cheaper to get anew machine and the staff was so helpful to get me what I needed!

Wonderful place to find a machine that will do the job. Experienced sales persons who know the machines and brands.

Great staff

Great customer care. Nice store. Great selection of sewing machines. Talented repairman

Theresa was absolutely wonderful. Bought a new machine. Over the top customer service!!!

Ruth is really nice. They accommodated my need for no contact due to COVID-19 and came out to get my machine from the car and the same for picking up the machine.

Was here for my spouse to pick up sewing machines after repairs were made. They did work as requested. Work was efficient and effective. Price was reasonable. Location is in a mini mall and is easily seen from road. Staff associate was very helpful and took the time to make sure that we were satisfied. The shop was clean and presented a comforting experience. I engaged the associate in a conversation of unrelayed matters and she continued to concern herself and talk with me. We will continue to give our patronage to this firm.

Very rude!! Very condescending!! Very inattentive!! I walked in and was ignored while being stared at until the women from the far back slowly got up and walked over to me asking what I needed. When asking for knowledge on their machines she either wasn’t very knowledgeable or didn’t care to give me much information. Refused to show me the cheaper machines as she said I just “wouldn’t want those” and went for $400-500 machines instead. If you don’t think they are worth even showing to the customer please don’t carry. She never smiled at me and didn’t say any kind of goodbye. Left extremely frustrated and disappointed. If you need any help or information on sewing GO TO JOANNE’S. Much much much better experience!!! Can’t say the same of this place. Please avoid!

Very friendly and accommodating! Patient with customers to answer their questions!

This location is not very knowledgeable about their product line. It seems like if I was asking for more typical home sewing stuff they might be more on point. I try to use the Truman red location as much as possible, they rock at that location.

Always very helpful and knowledgeable staff, whether for repairing my machines or advising me on a new one.

I dont know much about sewing, machines, or companies (LOL), the staff here is extremely helpful and thorough. My mom had an older Bernina that needed attention and she was able to get it repaired quickly. They also offer classes, sales, and supplies.

They said they had prewound 90wt. But i got 60wt sold at a huge price. Not happy

I was in the Independence Store today after having difficulty using my baby lock on free motion quilting. I bought my sewing machine from the Lenexa store a few years ago. I called yesterday before going in today and Ruth gave me some good pointers over the phone to see if I could try to solve the problem at home but told me to bring my machine in if none of her tips worked. I went today and she sat with me for about an hour problem solving. She taught me some good sewing tips and helped me figure out what I was doing wrong. I really appreciated her time and patience with getting down to the problem. She was very friendly and I would recommend Mo Sewing Machine Company and her to anyone!! She went beyond what I had expected for help.

Love the staff. All friendly and HELPFUL, either by phone or on person at their shops. Just finished a basics Serger class and now know gathering, roushing, lace application, in addition to feeling more comfortable with machine. Great class!!! Thx Ruth.

Purchased my last two machines here. Dee was very helpful and knowledgeable

They gave me an estimate and carried my sewing machine into the shop.

The only good thing i can say is that they are consistent. they are consistently mean rude condescending hateful and the least helpful people i have ever met

Ruth is so friendly and knowledgeable!

Has always very helpful and friendly service.

Very professional. Great service

Not a bad place for machine repair.

Helpful for the notions that I needed

Very helpful and friendly staff!

Answers all my questions.

We love this place.

Knowledgeable staff