Back in May of 2021 we were looking into adopting a a friend for our furbaby. We sought interest into Phineas because he looked like a huge baby with lots of life in him so we were able to schedule a play date with Phineas and our dog and they got along perfectly. We had chosen Phineas to be our new family member but we didn’t think the worst would of happened. Our dog got territorial and would fight Phineas. We had given Phineas back and worked with our dog more and researched all that we could to be able to have him back and a month later Phineas was still at the shelter. They were open to giving us a second chance with Phineas and to this day I appreciate Heather and everyone else whose lees this happen! Phineas has been a handful but hes the best addition that we didn’t even know we needed! this place is the best and i appreciate all that they do!
I went to adopt a dog and saw 4 on the website. The employees are VERY good at matching you up with a dog that matches your lifestyle. I am so happy with my new best friend.
Animal shelter. A sad place, but a beautiful place of opportunity, also!! The people here have hearts of gold, and STRIVE to do a GREAT JOB in the face of a constant torrent of animals incoming. Ive read the other reviews, and tbh, on the bad ones, I cannot see where they are coming from, ... in my experience, there is simply *NO* basis for them!!! In multiple instances, my experiences with the staff here has been that, in every case, the staff here has been willing to go WAY out of their way to assist with a problem, even bending over backwards to help, in any way they can. To the hard-working Unsung Heroes who work here, *I* SALUTE YOU, and say, THANK YOU!! I would give twelve stars if I could!!
Be very careful that you are given correct information before an adoption. We had important known behavior issues withheld by a staff member in effort to get a dog adopted. Sadly we had to return a dog due to aggressive incidents that we were not equipped to handle. The acting manager we spoke with during the return refused to take any responsibility despite the fact that information was intentionally withheld from us, which should have voided the adoption contract. I cannot speak for the facility as a whole but our experience was not positive.
Very clean place and friendly helpful staff thanks everyone and going there tomorrow for a dog meeting with my girl Nina 🐕 and my daughter hopefully well be leaving with one🙏🙏🙃🙃🙃
Someone dumped baby kittens in our front ditch out in the country. Called the shelter and even though they were closed they helped us. If you want to donate time, money or pet food or supplies please do it here. They are GREAT 😊🤗
They make you pay to get your own service animal returned to you, theyre a bully in a manner of speaking they leave you with no choice but to pay in order to get your family member back home with you.
I highly recommend Independence Animal Services!They are caring, kind and friendly folks! I adopted a puppy from them and Im so delighted with my rescue dog. She is the best companion!Thank you to all the folks who work so hard taking care of fur babies and finding them forever homes! 🥰
We were looking to adopt another dog to be friends with our current one. We took her to the shelter with us to meet one. The people there were very nice and helpful. When it became obvious that the dog we went to meet was not a good fit, they came up with a couple other dogs for us to meet. You can tell they care about the animals there and want what is best for them. We did go home that day with a lovable, fun guy and are enjoying him very much.
The last two times Ive taken my cat up there and they had to do surgery, they have put her under then shaved her they took chunks of skin off with the clippers and shaved a couple her teets off . They use to be really good but not so much now they lost my trust and they are not personable anymore the doctors used to talk with you but now your lucky if you see them.
Tried to do the right thing for a neighbor who found stray dogs and take the here and the head lady was acting like a Gestapo Officer about it. She followed me out to my vehicle without my express permission and pretexted that she had some kind of police-like authority and continued to harangue me about the poor animals. . This is both illegal and uncalled for when someone is trying to do a good Samaritan act. Then she admits they are full to capacity and insisted on knowing the address where the dogs stay. All of this while pretexting as to have police-like authority. Her shirt stated Staff not Police nor Animal Services. Be on the lookout for this power tripper and if you can adopt your dogs out I get the feeling they are going to put innocent dogs down due to overcrowding.
I have an abandoned cat that comes to visit. When it became obvious the owners had stopped caring for him I called these people. I explained in 3 different phone calls he was not a feral cat. They told me they had no room but they could alter him. That was fine. Easier to find him a home hopefully. He is an unusually beautiful cat with tufted ears. When I picked him up that day saw that they had taken half his ear instead of making a small notch. They listed him as feral on his sheet when he is very sweet and loves people. I will never gonto these people or recommend them.
A very special thanks to everyone at the shelter that cared for my brothers best friend that was the first time I have ever seen tear of joy
They took in some stray baby kittens I found and they feed them immediately. The lady at intake was very kind and caring
They take excellent care of their animals. Great staff, soon they will be open again so you can visit and adopt the perfect cat or dog for you.
They dont answer the phone and only help the public by appointment only. Theyre there to violate pet owners and hijack dogs sent off to be bread over and over before put down. They also look really pathetic accepting donations but not actually providing any service to the public. Just like every other business in Independence, its run by That wicked vampire prosecutor and that sleepy jewish mayor the police department passes around.
I cant thank them enough they saved my dogs life literally and was even generous enough to give me a collar and leash since he broke his collar off every staff member there is extremely nice and truly care thank you again!!!
This place is absolutely amazing. They are very knowledgeable about the animals they are taking care of and are very easy to work with to set up meetings and such.
They helped us with 6 kittens that were left by the mama cat in our backyard. They advised us through the new catch, neuter, and release program. They also assisted in trapping them. I cant say enough great things about the Independence Animal Services and the caring and compassionate people who work there!! If you are looking for a place that needs donations keep them in mind. They actually have a list of things that are necessary and needed to help care for animals that are there.
I have never been there, but the employees I have talked to very nice!
I received a call back on a recent animal attack and the lady that I spoke to was so honest, patient and cared about the situation.I love animals and their caretakers.Whoever I spoke to approx 4:00pm 5/22/2020, I want to thank you for being incredibly patient with me. My fiance let me know I spoke to you wrong and cut you off. So I want to truly apologize to you and your staff.I wish I could think of your name, but thank you. You are a great person and after a stressful event, I feel much better after talking with one of your staff members.My goal is to save some money up this year and donate to your organization. You are wonderful people.
Great staff who clearly care for the animals!
Went to the shelter on Tuesday and found both the Executive director and Assistant Director cleaning cages because they have no staff and very few volunteers. They do the very best they can with resources they have. Thanks to each and everyone who is working there at this time because it is an uphill battle each and everyday without enough resources!! Thanks and kudos to each person that helps out during this tough transition!
Everyone was very helpful and I appreciated all that they did. Please donate to keep this animal shelter open.
THEY STOLE MY DOG!
Absolutely useless.Heres how the conversation went:Me - Hi, my name is Scott Hoover. Im calling about a stray in my neighborhood which is fighting with my animals.Them - Is it a cat or a dog?- A cat.- We dont come out for cats.- ...- But you can try and catch it yourself.- Let me get this straight, there is a stray coming onto my property, damaging my property, and injuring my animals, and you wont do anything about it?- Oh...well... whats your information?*I provide all my info as well as a description of the stray*- Ok, great. Well, we dont come out for cats. I dont even know how we would catch one. *laughs*...how do you work for ANIMAL CONTROL and you dont even know how to catch an animal?! Absolutely useless. They need to fire those there and hire some people who know what theyre doing.
Well to start off, if you call the shelter you will get automated phone service and it tells you that theyre open 7 days a week to recover your lost animal, but when you get there to the shelter theyre locked down and it tells you by appointment only, very disappointing..
Charged to much
Great place to find a pet. The best people.
How about reinforce the dogs owner who let their dog run around unleashed on their unfenced front yard and backyard and we were walking her dog ran towards my dog and I and barking like crazy.Then the owner will say take your dog to the side of the road! And got angry! What? Are you kidding me! I am walking with my leashed dog on a public road woman.Cmon! Wheres the leash law in Independence City? There are people out there walking in the park with unleashed dogs. It terrified me all the time when I am walking in the neighborhood.Seriously, Animal Control officer - I have a suggestion for you. Reinforce the neighborhood around Davis Park. Especially the house in 200 N Arlington. I dont want to file a formal complaint now, I will give her a chance. I would really appreciate it if I dont see her unleashed dog in her unfenced yards when I am walking with my leashed dog. Thank you!
A kitten showed up under a neighbors car, then went up into engine. They carefully removed it and we took it here. Even though not acepting cats nor was an intake day, the caring staff did not turn it away. She was severly dehydrated, skin &bones, only about 4 months old, but was not feral.They couldnt say if she would make, but at least she could have a chance now. When left was going to give her fluids, etc. We were really impressed by them. Thank you.
No one answer door.
After calling 6+ times I finally get an answer. We have a pregnant raccoon in our driveway and it hasn’t left in days. Animal control claims they do not remove raccoons unless they are hurt or dead. She said and I quote “we don’t just pick up random animals, it will move on by itself” this is ridiculous.This pregnant animal is at risk because of the cats and dogs in our neighborhood, but they refuse to do anything unless it’s hurt or dead. Awsome...
When I clicked on site it had lots of links. Inside was still not open.
They try to take care of those poor fur babies and get them well and adopted. I always cry though, for so many need forever homes!
Unless a dog is attacking they dont show up and they tell you strait forward they are not coming to collect strays or injured dogs unless they are attacking other animals or people
I have received contact every time I contact animal control. They are doing their best! We live in Independence; there is A LOT of crime and corruption. Stop complaining and praying and get out there and make this town a better place to live!
I am told that a dangerous dog that is a neighbors dog is only a nuisance IF it comes over into my yard! I explained that I’m trying to be proactive to prevent a problem. Nothing is going to be done with a dog that charges the fence when I walk outside onto my patio. This happens every time I go outside. I don’t understand how the city assumes no liability UNTIL someone gets hurt or worse? I am putting the city on notice here and now. I have informed animal control that the neighbors dog is aggressive and potentially dangerous and will be jumping the 3 1/2 ft fence eventually. It is a Bull Mastiff puppy about 6 months old and already 80 lbs. My family and pets should not be put at risk or violated on my property before action is taken. Very irresponsible on the City of Independence to take no action.
Was hoping they would do something about a pitbull in the neighborhood since they are banned in independence. But they did nothing
Would give no stars if possible. From recent reviews they have not improved over the past 15 years. Always receive a voicemail, no left message ever returned or followed up by checking neighborhood where a loose dog is spotted. I never bother to call anymore on loose dogs. I pray they will find their way home safely. Independence might as well not have an Animal Control. Absolutely useless.
The people work hard but are understaffed and under equipped to serve an area of this size. Being super thin they are limited on what they can do. Also the city and the shelter dont work together to serve the area. The officers try to work with the staff there but are often left frustrated.
Just got told by the independence Police Department the animal control does not respond to dogs running loose, so what are you supposed to do then? Just let the dog run loose and wait till it gets hit by a car? Before anyone asks there are no tags or collar on the dog its obviously got home now because its nice and fat.
Really not sure yet because I havent been there yet
Non responsive. They NEVER answer which is very frustrating for a person like me who cares about the welfare of animals. Have called multiple times and left messages. Horribly ran, needs new management and people who care.
Animal control will not pick up a stray cat that is threatening our dog. What is animal control there for if not to pick up stay animals, especially threatening ones. Horrible service.
Noncaring for sure.My son had run in with my cat 6 months ago, my son has multiple mental health issues. Laura from Animal control was there and embellished the truth and left out info. Judge always believes the government side of it. Now I have to get rid of my cat which is bonded just to me in 48 hours. I cooperated with these people and essentially gave them the string to hang me. I had nothing to do with the situation other than be a witness. My cat is my emotional support as i have my own problems and take care of 2 other disabled people. Idk why im being punished. He has not had any incidents with any animals since they changed his meds. My hearts breaking.
Nice, clean, and everyone is friendly.
Very sad service
Dont have animal control in county. Too many cats every where.
They never come out and tell you your SOL basically. I don’t understand why we have animal control if they don’t do anything.
The Animals, the building needs updates and repairs but the staff works hard. Please adopt from shelters
Called about and hour ago and they got there fast and took the stray we found. Super nice woman!
Great place for euthanizing!!
The receptionist lady/whoever answers the phone is RUDE as HELL and needs to be replaced. We were told basically “tough luck” when we asked to have someone come help us catch a bird in our home, as we were unable to reach it ourselves. Awful!
Old man Doc is the best veterinarian there is in Independence
Great staff.
Just went to look and ended up adopting
Many stray dogs. Ive called and no response
Give owners of abandoned pets to many warnings. While pets go for days without being cared for. Dont pets have rights?
Very informative and helpful.l
The Best help
Love this place
They are not professional when it comes to talking to people
Went to get free dog food and cat food
♥️
Expect no answer. Ive called 4 times over a 3 hour period and havent gotten an answer yet.
Not helpful
Very disrespectful
- Address:21001 MO-78, Independence, MO 64057, United States
- Site:http://ci.independence.mo.us/animalservices
- Phone:+1 816-325-7207
- Pet adoption service
- Animal control service
- Animal shelter
- Monday:11am–6pm
- Tuesday:11am–6pm
- Wednesday:11am–6pm
- Thursday:11am–6pm
- Friday:11am–6pm
- Saturday:11am–6pm
- Sunday:11am–6pm