These place has be a live saver between Notarizations and over night shipping and now faxing paper work off they are amazing and so kind I appreciate everything they have done....

Usually 5 stars but dissatisfied at the moment. Rushed to arrive there before close. So happy 6:58 arrival park and went to door and all locked up. I used to work for a ups store in Naples I remember people rushing in even after close and we always provided good service. I frequent this store and always completely satisfied. Hey I am looking for a job and I do work until close and often after if needed.

Very disorganized. Mutiple people doing mutiple things trying to help me at the same time and losing my w-2 and envelope. Emailed 32 pages to them to also print and they were mad when I asked for my envelope and missed 1 of my w-2. Then I asked them to find it they said they dont have it. Said They would not help me or give me my copies. Very important paperwork with personal info. Dont need it floating around just anywhere. Give me my copies so I know they are shredded. Quit being rude to me for your mistake. Thank You Good Day

Very nice and knowledgeable people, taking care of faxing/mailing documents in a very fast and efficient manner.

I was not looking forward to getting in line to get the items mailed with my elderly relative & her walker. After a short wait we entered the store the manager looked and saw we needed an additional box so went and grabbed one, taped all three up by the time we got up to the counter and we were out of there in less than 10 minutes. Plus our “Employee of the Month” (& you know who you are) was joking and keeping us entertained! Happy Holidays to this hard working staff!!!!

GO SOMEWHERE ELSE Horrible Customer Service Absolutely Unacceptable Very Fraudulent Activities Going On at this Location. MANAGEMENT CAN BE SEEN YELLING AT ELDERLY CUSTOMERS ABOUT MASK VERY RUDE

I called this store before I came, gave them my exact dimensions of my art wrap I needed shipped to a client. They quoted me for the packaging and also shipping. So I loaded up my kids which everyone knows isn’t easy, got my stuff and brought it in then they quoted me $45 higher and wouldn’t accept the price they quoted me on the phone. It was extremely frustrating as my clients expect things quickly, I had my kids and even called ahead so I’d be ready and they just stood there and said sorry. That really stinks they wasted all my time. We will just do business elsewhere from here going forward.

I am part of a non-profit organization and we need to ship a large shipment to AZ And Colorado. This team was amazing the did the math to figure out what boxes were the most efficient for my shipment. They loaded the empty boxes, the brought in the filled boxes some of which weighed over 100 pounds. They were curious, helpful, and knowledgable. Robert, Michelle, Liz thank you so much . GOLD STAR service.

Worst Customer Service I Ever Experienced I Have A Mailbox And I Often Call Before I Come To Check My Mail Im always Treated like Im Bothering Them For Asking Them If I Have Mail But Thats The Point Thats What Im Paying For Right.And To Top It Off My Mail Isnt Getting Delivered I Was Told They Hadnt Got Around To Putting Mail Away .Work Ethic In This Place is Unheard Of.I Wish I Couldnf Just Transferred to Another Store But Then I Would Be Waiting Even Longer On Mail

I was at the UPS Independence store, unable to wear a mask due to doctor excuse. I tried to explain this to the worker at the store, Robert. He refused to provide me service, demanded I leave the store or he would call the police. I went and got a mask so I could mail my packages. I called the owner, Bob Shullman, on Monday, he basically said to bad, I have to keep my employees safe. I explained how very rude Robert was and he thanked me for letting him know but his goal is to keep store open so cannot have some in store without mask. His workers wear mask and have shield; therefore, no way I could infect them AND I do not have the disease. Very poor service!

There is such a detestable employee, she treats the customer very badly as if one were to ask for free service, she has no education, she is somewhat older with her hair always tied up, I dont think the owner himself acts like her who is a simple employee who is paid to serve customers well, but she does the opposite.They dont deserve a single star.

Called the cops on me for not wearing a mask when they have a SIGN ON THE DOOR stating medical exceptions to masks are honored. Wouldnt take down their sign or explain why they werent honoring it. Manager refused to discuss in any way shape or form what her problem was. Cannot recommend this store.

Robert was extremely nice and patient. The one thing I noticed in my time in the store was manager Nellie. She was very short and grumpy with everyone she attended to. This was my first experience in the Independence store. After reading several reviews, Nellie’s customer service level seems to be constantly reviewed as poor.

They’re short staffed bu.t they work hard.Their prices are fairly cheap.They follow the COVID-19 rules. I would recommend going there

Kristen and Nellie were awesome! They were so patient and helpful. Thank you for your help ladies!

Absolute WORST customer service EVER! Not only are their employees the worst, their manager and their owners are also Argumentative, ignorant and have no customer services skills whatsoever. Save your yourself the trouble-go anywhere but here.

Robert was rude, not sure why, but he was arrogant and acted as if I was a burden. He knows his job, but he needs to learn how to work with people.

Walked right in waited a few seconds in line and was done, in and out.

Staff is always nice and friendly but my problem is with the manager Nellie. She always seems very grumpy and annoyed when people come into the store. As we all know we are in a pandemic and if the staff chooses not to wear masks that’s fine but what I saw today really upset me. This older gentleman was checking out and Nellie was helping him. She was trying to get a bag for this man to put his items in and while doing so decided to lick her fingers and touch all over the bag to get it loose which is very unhygienic. Cleanliness is really important right now! Hopefully she’s healthy and nothing was spread!

Nellie was awesome at the Independence UPS I went to! She was quick and efficient and helpful. I hadnt been in a UPS store before but am super pleased with the experience.

I sent a optical scope at this location. This is the second time I sent something here and there was an older lady with dark hair behind the counter who was quite rude to me. She asked me what I was sending and I told her it was a damaged rifle scope. She told me that UPS doesnt allow the shipment of gun parts. She repeated this twice in a very loud and rude way. I told her it was not a gun part but just an optical device and that it is used on a gun but it is not a gun part. She belittled me and made me feel like she was doing me a favor by packing and shipping this item. This is the second time I had issues with this woman. I guess Ill ship FedEx next time.

Update went there today to send back a package which I have done many times before. However this time some young heavyset boy assisted me. He informed me that he could not give me a receipt for my packages. That if I wanted that I would need to go to post office! A USP Store WOULD NOT send back a UPS package!?!? Well I will NEVER go back and take my business elsewhere since they obviously have enough money they can turn people away?Will NOT recommend this place to anyone! Note if you purchase stamps by the book here they are $2 higher per book then the post office.

Very disappointed with the carrier service on a package recently sent from this facility. In following up on the week delay in arrival I found that the package was damaged in transit and there is NO recourse in claiming the damage or mailing expense. The manager, who mailed it, was apologetic, sounding like a broken record, but of absolutely NO help! I will no longer use this service.

Awesome place with a great vibe for customer satisfaction.I would highly recommend this place for your business, personal things, or for copies.Having had a business for 39 years and have used many copy centers I have been doing business with The UPS store in Independence for almost 10 years.Awesome place!!!I give this place 5 stars!

Love everyone at ups independence so helpful great customer service they have helped me out of few binds with our printing dead lines for our business. Never lets me down.. never any extra . Bob awesome staff. It come from top. Ronni CEO Hope Dental

This little place is great. I have recently started doing a lot more on line shopping and therefore more returns. The staff here is always helpful and curtious. One day I stopped in and there was a bit of a line so I needed to wait. I had my dog in the car and it was a hot day. They allowed me to bring her in and gave her a treat. Shes not real big but by no means a purse pooch so even though she was very well behaved she could have been a holy terror ..

Our Independence UPS store off of 23 & 291 rocks. I have been dropping packages off here for four year and I cant say enough about how well they treat me as a customer. Love then ALL.

Outstanding customer service!! I am in Massachusetts and needed help arranging a return from my moms house. She needed assistance with the process, and these guys were amazing!! I cant recommend them enough 😊

Attention UPS management/cooperate office,I just got out of your Independence, MO location and was pleased with the service I received. I went in today to print wedding RSVP cards on a 4x6 post cards. Axel went out of his way to ensure my cards came out nicely. Even though it was a small task, it was the the fact that it was close to closing, and he had customers come first attitude when your competitors said no so easily. Thanks Axel! Youre awesome.

Absolutely the best service. Needed to send a 46 page fax. Machine at other end kept disconnecting. Nellie kept resending until it finally went thought. Store was VERY busy, yet entire staff was cheerful and EFFICIENT.

Fast, polite--package arrived very quickly. Pleasant young woman--did all the taping, resealing the return with no complaint. Excellent!

Wish I could give 10 stars. Fantastic customer service and very helpful staff. Printing is surprisingly inexpensive! I’ll come back for sure.

The people there are always great they give me everything I need very quickly and very happily

This team is always there for you! I know, that sounds cliche 🙄 but they really do make your shipping needs easier. So don’t read another review, just adopt this store and you won’t give it up for another.

Polite, respectful and.very helpful service has been our experience.They are also open longer which is very helpful at times.

Everyone is always friendly and helpful, although the store manager appears to be in a bad mood all the time

Kudos to Derek and Axel for the outstanding and exemplary Service and support that I received from these two men. Thank you for first providing great service and then to exceed any expectation I could have thought up, you played non biases advocate and liaison for my missing and exploited shipment. I can not thank you enough for your help and as a result I will continue to use the Brown UPS, and this is only due to your professionalism and care for the brand and the consumer. Thank you.

AWESOME service! Thank you for getting my Childrens belongings back to them. In the Winter it was hard but I managed to do the right thing for the best interest of the kids! I am not done yet, so Please give me a discount? Thanks Nellie. Hugs.Nancy or Nanci. YOU CHOOSE?.. Just call me Nan..lol

I have used the UPS store for a number of years to do the work for my real estate and for personal things as well as some things for a church theyve always done an exceptional job always had it ready when they said they would and it is always look great they went above and beyond this last time when I needed some books done for our church and they really did a fine job Im very pleased with recommend them to anyone for this type of work as well as the regular shipping and things theyve handled Force as well

Always kind and FAST. I use them for all my printing needs. (Best of all, if I submit a mistake, they always catch it and bring it to my attention so it can be printed correctly 👍)

Definitely applaud UPS. They set a time your stuff will be delivered and it is delivered before or right at the time promised. My package(s) are never damaged. I love UPS, I cant stand FedEx. I cant control when I get FedEx delivery. This past Friday FedEx supposedly delivered my girls bed to our door, ( when my daughters got home they found they found their box in the hallway near our neighbors, the box was severely damaged and looked like the person had stomped on it because of the big black impressions they left on the box. FedEx is horrible and nasty company to even deal with. However, I have had very little problems with UPS. I love UPS and know my packages are in safe and capable hands. I definitely can rest easy and I feel like i am important customer. Thank you not only to my Independence UPS, but all UPS that get my packages to my store.

Great customer service. Smiling faces and a greeting. This is my store.Thanks for the great customer service.

Absolutely superb service from Nellie. I was looking for a notary. I went to four Bank of America branches (my bank) and two UPS stores before finding this one. Nellie took care of me quickly and efficiently. Couldnt have been better!

This Store is amazing. GREAT Customer Service, speedy service. and employees that go above and beyond

Have used this UPS store exclusively for years because Ive never had a bad experience. Always quick, professional, and consistently thorough as well as thoughtful.

Great people that work here! Always are happy to take care of me quickly and go above and beyond!

This store is very helpful and work as fast as they can to take of all of my needs as a customer. I highly recommend the UPS store!

Nellie the manager are very gracious, we had a box here for two years and we had mover out of state and Nellie forwarded our mail for free, that is very gracious of her, I will totally recommend this place.

Always friendly and helpful. Whether you need packaging or are just dropping off, these folks are great. Online printing and binding is always ready in a timely manner as well.

If I could give zero stars I would. Do not, under NO circumstances, use UPS to send things internationally....EVER! I paid about $400 to send a 30lb package to the Dominican Republic. I was told it was a simple process and would be there in less than a week. They didn’t inform anyone about the 5 day process it takes in customs and that taxes will have to be paid on USED items..and you have to transfer money to THEIR bank, you cant just go and pay it. This will have turned into a month ordeal and I have other means to ship there but I figured that UPS would be the quickest. When it’s all said and done, I paid triple what I normally would have to have a terrible experience. Please, never use them!

My destination for all special handling of packages and urgent documents. Best in class for urgent everything, and even routine if you have time for routine lol. Mail, copy, print, notary, ship it. Bam. Right on. Thank you for your service.

I have to say, the customer service is great and theres little negative to report about this place. My only issue is after paying $7 my last visit to get something faxed, the receiving entity didnt receive it. I took it there again, had it faxed again, and they only received page 1. The same day I took it elsewhere, and all was received without issue. So I dont know if there is something wrong with their fax machine or if it was just really poor luck on my part...

They will get you in and out.

Giving a shout out to small businesses today. You guys rock! Thank you for being open as the world is closed!

Love this store!! People very helpful nice and very enjoyable experience!! I would recommend UPS store to everyone!!

Wonderful, the two young men were so helpful and I received all of my printing and folding of my flyers the same time. I will definitely be using this store for all of my needs. My visit was today. Give your guys a high five from me.

This place is a joke. The two times Ive used them for shipping services they lost my packages... two times.. in a two week period... completely irresponsible staff... Very rude, and impatient management as well.. if youre looking to use this place as a hub for your secure shipping needs... dont.. because youll end up losing out with them somehow, then being told I dont know what to tell you buddy

Ive been a customer for over 4 years. Everyone there has been very professional, helpful, and friendly.#satisfiedcustomer

This is the worst UPS in the metropolitan area!! The manager (Nelly) is always rude and unprofessional. Im never going back.

Great folks work here. Very helpful!

The staff is friendly and every thing runs very smoothly.

Efficient staff, handy location, store front was clean and tidy.

Always helpful and friendly. Great service.

Always pleasant and very helpful when I come in.

They were very helpful. I came in with a million questions and left with none.

I can’t speak for other UPS stores, but this store always goes above and beyond. I ALWAYS get EXCELLENT SERVICE here!

Nellie is fantastic to work with. She’s great.

Always go out of the way to make the customer happy!

If I could I would give it a zero, manager over there was rude and was no help at all, lost the package I was shipping and they just said WE ARE NOT RESPONSIBLE FOR IT. Just go somewhere else if you need any mail services.

Helpful, fast service & friendly which says a lot! Thank you

This store was very helpful. I almost sent my hdmi gold cable, the guy at the counter noticed and saved me the cost of a new one.

Red head girl was very rude and unprofessional.

Always friendly and very helpful!

Always polite, friendly, and respectful, even when busy.

Everytime I go there the people are wonderful

Always friendly and fast!

Staff is ALWAYS friendly and helpful!!

Horrible customer service.

Great service with a smile

What does this mean NO SECURE LOCATION AVAILABLE

Worst customer service ever lady in Orange shirt is a complete ass

Excellent customer service

Great service

Always helpful

Outstanding service!

Great staff!