Ive been renting in several cities around the world for 10 years now, and this was one of the more unfortunate experiences Ive had. Its a shame, I was prepared to pay the one year lease in full up front and even considered just calling and putting a deposit down on the property without seeing it. But ultimately I decided this company is sketchy and I dont feel comfortable working with them. I called in twice and spoke with someone who was just reading from a script. Then I scheduled a viewing, which I was told couldnt happen until Friday. Then 10 MINUTES before my scheduled viewing, I received a call that someone else had already viewed the property and had their application approved, and that I shouldve submitted an application. I was never offered any clear answers, decent pictures of the property, nor was I told I needed to submit an application without seeing the place. Also Im not sure how someone else had a viewing before I did when the receptionist said there wasnt availability until Friday...
Great company, high integrity, excellent service!
Love love love renting from them... friendly, caring staff. They respond quickly. Always willing to stop by and check out any issues. Best decision I made to rent from them. Two thumbs up. 😁😁😁😁😁
They are the best!! Rented from them for 3 years, if I ever needed something fixed they came right away, I never had to worry. During the 6 month filter change they will leave you an amazing baked good as well, it’s the little things and most landlords wouldn’t ever do that. Highly recommend! Thanks for everything, it’s in the name they truly ROCK!
Rock Rentals is the best!! They are very prompt when contacted with any issues. Everyone is so friendly, I feel like they have gotten to know us as people not just tenants. I recommend them as landlords all the time.
This was by far the best rental experience I’ve had! They were exceptional from the very beginning. They have a great team to work with and they are all quick to respond. They also really care about the tenants and their rental properties and that shows. Highly recommend!
I had a quick move in and was from out of town and they helped me even tho I could t be there in person. The house was so well maintained and clean. If I had any issues, they fixed it immediately after I put in maintenance requests. When I had to terminate my lease, I was informed of the proper way to do it, was able to leave with no hassles or issues, and they worked with me the best that they could since I had to leave so quickly. Daniel is very professional and kind. I think the company has a strong mission to truly help people, while being a professional business at the same time. I have never rented from folks that made me feel so welcome and who truly seemed to want to serve my needs. Thank you!
Rock Rentals was an amazing company to rent from. The house was ready when they said that it would be, and we had nothing but good experiences with them throughout our stay in their beautiful house. If we called them for maintenance, it was taken care of quickly and done well. I would absolutely rent from them again. Janet and Shane are awesome!
Sorry 😐 dont eat 😆
Rock Rental is a 5 star business for many reasons. They take care of their properties and their tenants. If you have an issue they get on it right away. Shane and his staff are always professional, courteous and go above and beyond to satisfy their tenants. I would recommend Rock Rental out of any rental business in this area!
We have had an awesome experience with Rock Rentals. Everyone in the office and on the maintenance team has been very friendly and polite. Anytime we have had any issues with our house they had someone out quickly to asses and fix the issue. Wouldnt rent from anyone else in Hutch!
Without a doubt the best renting experience Ive ever had. Found the house online and asked to see it. Right away we could tell they really cared about their renters. Bless everyone involved for making the repairs quickly to the home before we moved in. Ive never loved a company more.
Ive got nothing but good things to say about Rock Rentals. Professional, polite and prompt to fix any problems I had. Worked with me having a dog although it said no pets. They are honest and hardworking, I recommend them to everyone.
We have rented from Rock Rentals since 2014 and they have went above and beyond for us over the last several years. When something needs fixed on our house then they are there to have it fixed in a reasonable time. Inspections are done every quarter to make sure everything is working like it is suppose too. Renters insurance seems to be everyones hang up but for under $15 a month it is worth it just in case something were to happen. Rock Rentals has several branches of services in case you were looking for someone to clean, mow or renovate a room. They also have an online portal so you can pay rent online. People also think their rentals are to high in price but honestly you get what you are paying for. They fix alot of houses up nice and dont cut corners. We cant thank Shane and his team for everything they have done for us over the last several years!
Rock Rentals is the best in town! Friendly staff and quick response to tennants needs.
Bad experience with Rock Rental. I went out to the property and had I look. Since I was moving from out of town and liked the place, I filled out a app in a effort to move in asap. They said they would get started and let me know. I called the next day and they said they would call me back that evening. Never called. To this day I never heard back even after I left messages. I drove by a day later and saw some other folks moving in.Im fine with them renting to someone else. Im sure they had their app in first. Just grow a pair of balls and give me a call back to let me know. Its a poor sign of character and I would not consider being tenant with them in the future.
Absolutely the worst people to rent from! They make promises that they cant keep do NOT take care of their maintenance I went 3 days without air conditioning in my house bc they wouldnt come fix which left 2 adults our 4 year old daughter and pet in a home with the temperatures above 85 degrees. Charge the renter for maintenance when we pay $750 a month on time every month plus we had to fix it ourselves bc it to them to long to come unclog a drain so our family could shower. If you are expecting to live in a home where the property manager takes care of you do NOT use rock rentals. Their customer service in the office is actually wonderful but I personally have had nothing but problems with them. I even had to call the owner when we were looking to rent bc we went over a week without hearing back from them. Guess that should have been my clue.
Great group, super friendly, fast response if there is ever an issue, and very professional people!
Rock Rental staff are always polite and courteous. Very reliable!
Wonderful place to rent from
Very poor yard maintenance let grass grow up knee high before mowing I dont rent from them and would never rent from them just for the record I live next door on William Street in 400 block as much as you charge for this eyesore I would think you could MOW IT MORE OFTEN
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