Have always had a good experience. Except this time, I rented a vehicle 2 weeks ahead of time, and yet they dont have the vehicle that I paid for. And they are down grading me to a vehicle that is too small for our trip. And they never give a discount and they always want more money to upgrade. Which is not my choice, I rented and paid for a vehicle that had a 3rd row because that is what we need. The vehicle I paid for should be available to me and not used and pushed around. I paid 300 dollars for a 3rd row vehicle and I am entitled to what I rented.

Where we dropped off our truck in Hutchinson Kansas was clean the folks were very prompt to get us checked out and was a great experience. Where we picked up in Tomball Texas was a terrible experience. The truck was filthy and they didnt have anything ready when we got there. Because of our time crunch we cleaned the truck and got on the road

My family made a reservation a month in advance. A day before our week-long trip, a rep called to inform us that the vehicle we reserved was unavailable. The rep did not give any kind of apology or empathy and did not offer to help us seek for a replacement. Low quality customer service.

The representative, Tammy, gave misleading information. Became very rude and was impossible to work with. She told me one thing then changed her mind and refused to accept other proof that she said would work. Kept bragging about the value of the cars. Threatened to call the cops. Horrible customer service experience. Not apologetic or understanding to the situation, just refused to help and lied. If she had told me the same information when I first went in the whole situation could have been avoided instead of waiting until I needed the vehicle to tell me no.

Despite having a very bad experience dealing with car insurance after an accident. My experience at Budget today was very good. Tika ( I hope I spelled that correctly) was especially exceptional. I was very stressed and upset trying to rent a car through insurance after being in an accident. The accident was the other drivers fault so I was working with their insurance and the process of renting the car was far from easy. Even though I was very upset and had to come back twice to finish the rental. The woman who helped me was extremely kind and understanding, she offered very kind words and she did everything she could to make things as easy as possible. I was able to get a rental and I am very grateful for her assistance today.

Desk attendant was very nice. Car was nice.

Overall a great experience. We had some last minute updates to our reservation that we had to change the driver on the policy for. Should have been disclosed at the time of the initial reservation. Best price by a bunch on our Pacifica... AMAZING vehicle. Top of the line features made a long road trip awesome! I would use them again and recommend them based on our experience and pricing.

I have just witnessed (2) TWO of the BEST employees Budget Car Rental can offer AMY and TIKKA who are employees at the Hutchinson,KS. Budget Car Rental Offfice.. They did everything in their power to make some important last minute adjustments for two customers who are attending a family reunion in Los Angeles,CA. They made the first stage of the journey easier by their effort. Service with a smile is not easy to find these days, BUT! it is still there from these two STELLAR PERFORMANCE EMPLOYEES of BUDGET CAR RENTAL - AMY and TIKKA - of HUTCHINSON,KS. Thank You Gals So Much for the hard work!!! D.N.A. - a regular customer of Budget.

Good experience using a truck for a move. Wish there was a location closer to Hays

DO NOT RENT FROM THIS COMPANY FOR ANY REASON!! VERY POOR Customer service and overall experience! They will swipe your card multiple times and have you come back the next day, because there is nothing else they can do! Despite your rental being leased out that day! They will be rude and slightly disrespectful! Less than courteous! Then when you come back the next day, they will do the same errors. When you eventually get a rental they will NOT show you how to properly hook up a tow dolly nor provide any guidance! Do not waste your time, money and sanity renting from this company. We will go through U-Haul or Penske!! Screw you Budget!!! Not a clue as to how this company is still operating! While my wife was standing in line for her second round of crappy service the SAME EXACT THING happened to the customer in front of her!!! What a shame!! We have now less than 12 hours to pack a 16ft truck and drive to another state! Thank you NOT!

I reserved a car online for 2 days. I went to pick it up and they gave me a stick shift which I cant drive. They acted annoyed when I asked for an automatic. When it came time to pay the $72 for the 2 days I was quoted I had to pay $300 because that was their policy for deposit they said. They also needed proof of residency which luckily I had a bill with me. No where online did it say anything about stick shift, $300 needed, or residency proof. When I got the car home I checked over everything and found take out food trash and a shoe under the seats, along with some dirt on the floor. They obviously did not clean the inside before renting it to me. Customer service was not great when picking up but much better with someone else when I returned it. It took about 5 days to get my refund from the $300 back. I will stick to Enterprise next time.

Thank you Katie (Hutchinson, KS) you provided the worst service ever! Katie was nasty, rude and unprofessional. I will never use this service again, even if it was free! I requested a van rental and pickup would be 5pm the next day. A few minutes before 5pm the day of rental I received a call that they could not find a 7- passage van for me, but would substitute a 5 passage truck. Are you kidding me! Wheres the respect and professionalism- not in Hutch! They put me in a serious situation. I had no time what -so- ever to find a van. Enterprise came through for us! I would not give Budget a star at all but have to give them something so I would be allowed to submit this review. They will continue to take my reviews off because I speak the truth when I say they need to fire KATIE!

We booked a vehicle online and paid in full. Nothing on other policies was shown and when we called and asked, we were told a debit card in person would be fine for the hold. So, we got on our flight with our two toddlers, carseats, and everything we owned to literally move across the country, and we get there and are told no, given an 800 number to call because God forbid they take time to help us or show any bit of empathy, after waiting 30 minutes to speak to someone, were told there is nothing they can do, which left us stranded at an airport over 100 miles from where we needed to end up with two children and way more luggage than we can just carry around in an area we have never been to because everywhere was sold out. Had we been given the information when we called WEEKS IN ADVANCE, we would have made other plans. You need to train your people and honestly, dont hire people who are rude to customers. I would 100% NOT recommend Budget. Just go to Enterprise and safe yourself the stress and high blood pressure because Budget gives 0 craps about the people who pay them .

Tikka was awesome! Thanks!

Drew was very patient and professional. The car was excellent. Id recommend them anytime

Anyone renting from here will not be allowed to go through New York! If I was able to write this without picking stars I would give them zero. And the guy behind the counter was very rude and unwilling to help is find an alternative to our problem which was... we reserved a 15 passenger van from hutch to Maine two weeks in advance was then told upon arrival to pick up the van that we were not allowed to used said van due to their insurance not covering through New York.

This place is beyond a joke....I will never try to rent a car from them again. Constant running around. Never any straightforward answers...and most importantly it says they close at 6 and we showed up at 532 pm and they refused to service us let alone answer any of our questions and made us come back the next day. Budget you know where you can go!

We had a very satisfactory experience with Budget on 30th. The employees were professional and helpful--they did what they said theyd do! Also, during the last two months Budget on 30th had more competitive prices than the nearby competition did! The main reason that they get four instead of five stars is because of their small vehicle selection at this location. We signed up for a compact car and got a small SUV instead with lower fuel mileage. Thanks for great service! It was good to work with you!

Worst experience I have ever had with a rental car company. My fiance travels with his job; therefore, we travel frequently. I have rented cars from almost every car rental company in the U.S. I rented a car and dropped it at this location. I filled up the rental car before dropping it and was charged $15.99 in fuel. I had a tire blow out on the original rental, disappointed with the roadside assistance. I changed the tire myself and was informed I had to go 2 hours out of my way to exchange the car, because the tire was not even a full size tire. I was on a tight budget and schedule and this added a total of about 2 1/2 hours to my trip, $2 in tolls at the airport, $6.60 in additional tolls to get to the airport, not to mention extra gas to go out of my way...I complained to Budget and they said I should have purchased their Safety Net which included free Raodside Assistance...How can you call it free....It costs money for the Safety Net...Worst customer service I have seen in a very long time. Went to rent from the same drop off location a week later and they wanted to charge me $29.88 per day for their insurance, when I already had insurance. The daily insurance was more expensive than the car rental itself. WHAT A JOKE!!!! If you rent a car from LAX airport the daily insurance is $9.00 per day. The rude man at this location, chooses the $30 per day insurance over the $9.00 per day at his discretion.....Does he own the budget, or merely work for them? He must own stock at least. Dissatisfied!!!!!!!!!

We rented a Toyota Corolla for a trip at the beginning of November. When I made the reservation I chatted with the people on the 1800 #. I clarified when I was talking to them that the deposit would only be $100. When I arrived to pick up the car I rented they told me even with a credit card it was a $300 deposit because they were a franchise and the rules werent the same. I ended up paying the whole thing to get out of town and go on with my trip however, when I tried to ask the lady about the toll fees she didnt know any of the answers and had to call the Wichita branch just to be told they dont offer the toll program because they are a franchise. Needless to say I will take my business back to Enterprise where they at least know something about the company they work for.

Short notice rental with great service.

Reserved a truck three days in advance. Got there first thing in the morning they day of my move, and surprise! No trucks at all. No effort to get a truck to me. I was just SOL. No excuse in 2016 not to have accurate predictive information on inventory. Will never use them again.

Wonderful, helpful staff, great cars!

The worst customer service experience I have had in a long time. From the person working the counter to the regional supervisor. Very unprofessional staff and misleading costing me hundreds of dollars.

Fast friendly service. I made a mistake on my reservation and they honored it anyway. Definitely recommend.

Our company would rent a van several times a year and when new people took over it went bad fast. We use a third party form for credit card. They gave us a form and when we tried to use they said they couldnt use it. Then what is the point of having the form! We would also get the same size truck every year. We usually got their local truck that worked perfect for us. The last time we got a beat up pos that was shorter than the usual truck. The lady argued that they are all the same size. They are not! We had to lay our equipment down and try to lift up whereas with the other truck we could just ramp it in. We never had trouble in the past. We used truck for one day and went with the Uhaul rental place on East 17th. So much better! Better pricing too!. Never use budget rental on 30th, they are not worth the hassle and headache!

Doesnt work with you, wont call you back, unfriendly service

I cant even fathom how this place is still open after the way that blonde headed woman represents the company she works for. If she treats every customer the way she treated my aunt, then her position in customer service should be terminated and she should never be allowed to work in that field ever again. When someone books a car and the company pre-authorizes the deposit on a debit/credit card, they should give you a full list of things you need to bring when picking up the car. Not to mention, if they have already taken money from your account for the deposit using that same debit/credit card, they should not be able to tell you they cannot use that card. That blonde girl could have ran it either as debit or credit, but she didnt even make an effort to pick up the card. She just looked at it as though it was going to tell her where her brain went. Then they want a utility bill?! Are you kidding me? I seriously thought my poor aunt was going to have a heart attack after she had planned this trip for over a year and Budget pulled their stunt. They refuse to return the complete deposit because of their fee, and it will take them 7 days to return anything. It sure didnt take them 24 hours before they took the deposit from the credit card they refused to use. What a poor excuse this business is. I have advised her to consult her attorney and report them to BBB. Good luck Budget on 30th, you suck!

Good customer service and we enjoyed vehicle. Will use again when we need a car out of hutch.

He was very friendly and helpful.

Great experience! Very friendly!

Wow called yesterday they said was 24 something to rent truck now they are saying 88 dollars

Sucks

Make sure and reserve a car in advance!!

Usually upgrade to the next size.

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