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PC-Help
508 W Harwood Rd, Hurst, TX 76054, United States
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PC-Help

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Ro
Review №1

I started by emailing Shane. Told him my build, he made recommendations and even helped save money by recommending different parts. I then bought the parts brought them to the store and Brian built the desktop for me. Mind you, i spent a lot of money on this build, i could definitely tell that they valued my desktop like i did. They did an extremely great job. I am very pleased. They are super professional and courteous. Would recommend to anyone looking to have a pc built. Thanks PC help!!

De
Review №2

Very helpful. Willing to look at what needed. Knowledge good. Felt very confident in work.

Ch
Review №3

I normally dont leave reviews, but I had to share my experience with pchelp. I had called and asked about building my computer, they said I could bring in my own parts, even thought I started to build it but I gave up because it was over my head. The price was very reasonable. So my girlfriend and I stopped in and dropped off the parts, a few hours later we got a phone call that it was all done! We went to pick it up and I couldnt believe how perfect everything was. The cable management was superb and it looked so clean, not one wire showing and everything was neat and cable tied. Brought it home and it works great!! Brian at pchelp is amazing. Thank you again for your awesome work and we will be back if we need any computer repairs or future builds. Ask for Brian, he is very nice and super knowledgeable.

Ma
Review №4

Fixed my PC super fast and it was way cheaper than I thought it was going to be

Ri
Review №5

I pass by this store every day on my way home. My lap top needed help & stopped in, Great service, good value & they are super friendly. A place to go if you need help for sure.

bi
Review №6

Really pleased with the service i received. brought my pc back from the dead. highly recommend these folks.!

D.
Review №7

I came here to get some data transferred from an old hard drive to a portable drive. They were super quick, and very nice. I was glad because I really needed that info and the other place I went to, was not professional, and wanted to waste my time unlike this place.

De
Review №8

Pc Help built my pc in a couple hours and pricing was more than fair. I cant begin to explain how satisfied I am with this place. 10/10

Ca
Review №9

I originally took my PC to this place because of all the positive reviews. They did not let me down. I think I had one of the strangest issues they’d ever encountered, but they maintained great communication with me. They had my PC for about 6 weeks while I was waiting for parts to arrive in the mail to replace parts I had that were ruined by an electrical storm. They answered my phone calls, answered my questions, listened to me, and were overwhelmingly genuine to be around. They took time to explain things to me (more than once if I needed it). They didn’t at all overcharge me or try and take advantage of me by recommending things I didn’t need. I couldn’t recommend these guys more highly. If I ever need PC help again, I will immediately go to them again without hesitation. Tom and Brian both helped me and were genuinely decent people. They actually seemed to have my satisfaction in mind the whole time. Fantastic experience!

Da
Review №10

I needed a digital conversion, and my pc needed a repair and updating to a 500GB SSD. These guys delivered! Super fast! I highly recommend these guys!

Re
Review №11

Dont go here, they scam for repairs, I went in with my laptop and the guy tried telling me I had a fried motherboard without even opening it. Went home and opened the thing myself and found that the wire in the battery connector was bent, I bent it back and it worked fine. They tried charging me $120 for the motherboard without even looking. Additionally the guy told me I dont know how much they sell hard drives for online, but we sell them for $200. You are telling with computers laying around you that you are repairing, and with all you experience, you dont know how much a basic hard drive is? (They cost not even $40 btw). Dont go here unless you want to get cheated out of your money.

ep
Review №12

Excellent service, fast responses, product delivered as expected. Have had multiple computers fixed and very happy with services. Communications are exceptional.

TH
Review №13

The guys are FANTASTIC.They are super helpful and will get you where you need to be.I HIGHLY RECOMMEND THEM!!! :)))

Ni
Review №14

Amazing!! Fast, good value and great customer service! Saved my bacon today. Highly recommend. Thank you Brian, you are awesome!

Ni
Review №15

These two guys are great. Had a minor issue with a pc part and they fixed it lickety-split.PC Help is the best

Be
Review №16

I needed a charging cord for my elderly moms laptop. Amazon, Best Buy and even ASUS direct couldnt help. Upon reading reviews of PC-Help, I went there. Tom was able to power up the laptop and had a power cord that fit the computer. He was a lifesaver. That said, I will never buy ASUS products again as everything is proprietary which makes it difficult to service, imo. But I will definitely use PC-Help in the future.

Vi
Review №17

Helped take care of my trashcan of a computer and take useful parts and put them in a new pc with many upgrades. Would recommend and will use again in the future.

E
Review №18

Got to tell you, this is the ONLY place you need to go for PC help!!I have been using this business for about four years now, and wont go anywhere else. They are knowledgeable, reasonable, and a great value...I will give you three examples:1. Brought my wifes HP 17 laptop (this was years ago). At that time, the screen didnt seem to be anchored correctly into the frame of the laptop and was lose. I read that HP used plastic anchors, and the only solution was to order a new case and have everything reinstalled...or you could glue the screws in, and hope for the best, as thats a band-aid not a solution. Brought it in, and the gentleman (I think it was Bryan) called me about a half-hour later and told me that the screws were merely lose. The plastic anchors were not stripped and after he screwed it back in, I was ready to go. - They easily could have told me I need a new case, and I would have never known...but they did the honest and professional route.2. I installed some highly recommended IOLO System Mechanic Software, that PCMAG gave 4.5 stars (and was the editors choice), onto my home computer...thought it would make things run more efficiently and I would be up to date on all my drivers. Lo and behold, I implemented the updates, and there went my three screens...NOTHING worked and it messed up my GeForce graphics cards...just a mess. Brought it in in and they replaced it (old cards) with new graphics cards (all HDMI), and my three 32 monitors are working perfectly...all for a very reasonable price.3. Yesterday, my PC started to experience audio/visual/processor millisecond pauses...almost like computer glitches in the Matrix...I thought Morpheus, is that you? :) Anyway, I hadnt done a thing, but brought it in, as I thought the 500MB SSD was going out. They ran tests and found that my PC had auto updated some windows drivers, and that was screwing me up. They cloned my PC onto a 1TB SSD card (I brought in) and had me fixed and running new within a few hours...again, for a VERY reasonable price.In closing, finding efficient, competent, and honest computer technicians isnt always easy, and I am HAPPY I found PC Help.

As
Review №19

My keyboard on my laptop got wet and they were able to quickly get it fixed and back to me, even with the piece they ordered getting crushed in the mail. Im very happy with the great service and professionalism.

Vi
Review №20

Been coming here for years, they always take care of my computers. They are the best in DFW. Not sure what the one star review from Game Zone is about. These guys are Pros all around.

Dh
Review №21

Thought my pc was toast. Tom had it fixed in less than 2 hours. These guys are pros. Highly recommend! Thank you so much!

Lu
Review №22

Laptop needed a new hard drive and they fixed everything within an hour. Friendly staff and efficient work. Highly recommend

St
Review №23

Brian and the rest of the crew are truly amazing. I took my laptop in at about noon and 15 minutes later I had a diagnosis of the issue and a remedy for it. Not only did they fix it, it now operates better than the day I bought it two years and two months ago. There is no way this is the same laptop that I took in earlier today. I honestly cant believe how it performs now. These guys are the pinnacle of professionalism and courtesy. There is no way I would go to anybody else for PC needs.

Ma
Review №24

Thought I was doomed to by a new laptop, then tried PC-Help as a last ditch effort. Not only is my old laptop like new, its faster thanks to Brian. Exceeded my expectations. Great service great value!

UB
Review №25

Tom and Brian are great dudes and run a great business. I took a custom build in that had an issue with the motherboard. Walked out as an extremely happy customer and a long time customer at that. If you have a PC issue it never hurts to have them look at it, they will do everything they can to ensure your satisfaction.Thank you Tom and Brian my wife is enjoying her new pc and it runs great.Gary

R
Review №26

PC-Help was very helpful and responded promptly. Brian was very professional, and offered any additional assistance, also provided the old parts to verify what was replaced. I highly recommend PC-Help for your business or personal PCs

Ni
Review №27

I love this place!!!! Prices are very reasonable and they are fast!!! Tom is so professional and always works with me. This is the best computer repair place I have ever been to!! If you need any thing fix or just have questions, do not second guess yourself. GO TO PC-HELP!!

Br
Review №28

Professional expert service. They replaced the hard drive in my laptop took them about a day to make the repairs. Excellent service Friendly and my laptop is better than everThanks for you service

Ma
Review №29

Really knowledgeable. A lot of stress working from home without a Tech Support Department. These guys are my tech support and they do a great job. High recommendation.

Jo
Review №30

I have nothing but great things to say about these guys, they always give the best service and advice. By far the best computer repair shop Ive ever been to hands down. Ask for Brian or Tom, great dudes.

Ja
Review №31

I brought in my computer and they fixed all of my wifi issues! Thanks guys 😊

Sh
Review №32

I came in morning with a pc that I built that didn’t turn on and before I could even make it home I received a call that my pc was up and running. When I came in to pick it up they invited me to the back to prove everything was working as well as show me where I had gone wrong in my build. The staff there was incredibly friendly and I’m extremely glad I went here instead of other services such as GeekSquad or MircoCenter as I feel I wouldn’t have received the same amount of customer service. I have had my pc up and running for a few days now and everything is running smoothly. I would highly recommend anyone in the area to come here instead of other companies as the care they show is unmatched.

Jo
Review №33

I dropped off my computer at PC-Help and Jarrett did a great job of explaining the process of getting my system diagnosed. He kept me updated throughout the process and once I approved the repair they got right to work so I got my system back quickly. I will definitely come to them again when I need help in the future.

Da
Review №34

Had someone log in to my computer saying they were from Microsoft. I made a big mistake letting them in and they messed up my computer really bad after I told them I wasnt going to pay them anything. Brian at PC-Help got my computer back to normal and its working much better now. Highly recommend these guys. Thanks

Ro
Review №35

Always very helpful.

Te
Review №36

These guys were amazing. Had to use them multiple times in 2 days to get our business office back up and running. They were. polite, understanding, empathetic and knowledgeable. We had a very short span to get a lot fixed and these guys Bryan and Jarrett were amazing. Would highly recommend to every one !

Th
Review №37

Great guys.I have had them work on 3 builds over the last year or so ranging from A older build having port problems that they fixed to more recently A upgrade to the old build moving all the parts into A new case and replacing 2 parts (The GPU and installing A SSD) that came out great and 2 and half weeks later still running strong.I also at the same time had A new build built from the ground up that is running like A beast 2 and half weeks later as well.Turn around time for both new builds was less than A day they helped me get them into the back of my SUV and informed me of some useful tips about the builds.I highly recommend using them if you are having trouble with A PC or are wanting to have one built.They are my go to guys for any problems in the future.Thank you guys!-Ross

De
Review №38

After getting no help with Geeksquad, Brian helped me in record time. Simple fix and I was able to learn something. Thanks Brian

Ti
Review №39

Ive had to use several computer repair shops in MidCities area over the years. Both big box stores and independents. This is the first time I felt like I got what I paid for - quick service, a job well done, and polite, professionalism.No one wants to have a broken computer, but at least now I have a company with great staff, Brian and Jarrett, who can take care of it.We will absolutely use them again!

Co
Review №40

These guys are great. PC-Help gently opened up my sealed HP laptop and upgraded the wifi 5 card to a wifi 6 card. They also upgraded my DVD drive to a Blu-ray drive and they upgraded my 16GB of RAM to 32GB. Again, these guys are great. C.R.

xx
Review №41

Friendly, amazing services, and great prices. I Had just built a brand new desktop and had some issues with it that I couldnt figure out. Took it to them and they were able to figure out what was wrong with it and had it fixed within 2 days of bringing it in.

Ca
Review №42

Fantastic service! Fixed my email and Microsoft Office issues.

Ma
Review №43

Bryan is definitely a genius, if you have any issue with your computer dont think twice about coming here . he has alot of patience and he is really nice . he helped me fix my computer that i thought would never work for a low price . i am sure he can help you too. This is not a fake review i am a really customer here. I read reviews just like you did, and i dont regret it.

Ke
Review №44

They pulled data from a hard drive I had been told it was fried. Great work, friendly service, good prices. I will be continuing to go to them for my computer needs it the future.

St
Review №45

Brian and Tom are awesome! Fixed my IMac in a day! Best shop ever!

Iz
Review №46

Tom up here was amazing I went to the store at 9 (they didn’t open till 10) and Tom saw me waiting outside asked what I needed and brought me inside I just recently built a pc and was getting no visual at boot he spent 10-15 minutes looking at it found the problem and got it working just like that 10/10 would go back to see Tom anytime! Thank you so much!

He
Review №47

These guys are fantastic. I brought in my computer the first time because I forgot my login password for Windows, they reset it for me at a very good price. I brought it back in to have my printer installed. They are very nice and do great work. I highly recommend.

As
Review №48

This is my first time visiting this location. I didnt know this place had moved (it used to be right up the street from me). The person who greeted me was so nice and pleasant (I think hes the owner), and when I showed him what was going on with my laptop, he told me of two options they may have to go, and the cost to do them. Hes also going to call me to let me know whats going on. He was very knowledgeable.Update: they fixed my laptop, and it works great! Thank you so much PC Help.

Ma
Review №49

Extremely fast for what they did, even told me what they did and gave me some tips to improve my builds in the future. Extremely professional and skilled.

Li
Review №50

Took my eight-year-old laptop in because my Outlook was wonky and I thought I needed a new keyboard as well (keys sticking). Was even considering having to buy a new laptop! Brian was awesome, helpful, and not only fixed my Outlook but said my keyboard was working fine. Saved me oodles of money and time! These are my go-to guys when Im ready to get the sledgehammer out.... Thanks PC-Help!

Mi
Review №51

Solid shop. Glad I found these guys.

te
Review №52

These guys are quick and professional! First they fixed my older gaming PC and upgraded it for me so i can give it to my brother to enjoy. After that they helped me build my brand new gaming PC and walked me through any questions i had about my setup. I dont normally leave reviews but this place is that good. If i have any PC related issues in the future they have my business hands down. Thanks so much guys!

Da
Review №53

Highly recommend pc-help. These guys are AWESOME! Ive been going here for years and will never go anywhere else! They know what they are doing, Thanks again Brian!

Je
Review №54

I had once gone to another location back some years ago, for which I was reluctant to find that someone could perform the service I needed for my dell laptop. It needed a new LCD installed, and I though that for the price and labor what I paid was fair, However, about 2-3 weeks after, my LCD suddenly loses brightness. I couldnt possibly fogure out what had gone wrong. Only until last year, and I’m kicking myself for not realizing sooner, I could’ve paid after getting just the parts and doing the labor myself(which is extremely easy) I could’ve saved a lot of money and trouble in the long run. I didnt need to spend that kind of money.

Ja
Review №55

Awesome place,had a problem with my sons computer tom helped us out the best he could and took great care of us on buying a computer from them.my family loves it.

Gl
Review №56

I highly recommend PC-Help. Ask for Brian, He knows his stuff and it shows in his flawless work. When I have another issue Ill be back for sure.Thanks again Brian!

Ri
Review №57

And just when you thought the concept of proactive, positive, and courteous customer service was dead.....!! Brian at PC-Help rescued me from a terrible experience at a local, big-box repair facility. He was just terrific and had me back up and running by resolving two separate technology issues. He listened, offered suggestions, communicated his progress, went the extra mile, and got the jobs done quickly and at a fair price. I am very grateful that I found his place of business....

Jo
Review №58

These guys are great! Brian was so helpful. Got my computer back up and running after it crashed. He was able to save all of my data from a failed hard drive and put in a solid state drive and let me tell you, its faster than when it was new!! I recommend PCHelp to all of my friends and family. Thanks Brian!!

Th
Review №59

I have used this company many times. I have had the pleasure of being helped by Brian every time. The first time i brung in my 2 yr old laptop that had been crashing alot. He updated and upgraded everything on there. I gave it to my daughter and it has worked like a champ ever since. That was over a year ago. I then purchased a new desktop set from Brian and got way more than expected. I have also taken my newer laptop in for service and received it back in top notch condition. I highly recommend PC Help for any of your issues. The guys there really know their way around tech... especially Brian. I have been to multiple places in the past and never got the customer service Ive gotten here. Top Notch guys there! Thanks for keeping SSE running with the best! *Official Ramsey Music Approved!

Sa
Review №60

PC Help is awesome! They do what they say and call with updates when they say they will. All business claim to have Friendly Customer Service but PC Help really does. They explain things in plain language instead of computer lingo. I have been using them for years now and every time I have been happy with their service. My computer works better each time I bring it home from either a simple back up to replacing my hard drive on a 10 year old lap top.

An
Review №61

Very fast work and pricing isn’t too bad. Very nice and professional, he fixed my blue screen of death and was able to keep all my data within one day. Highly recommend

Ol
Review №62

Amazing work. They went above and beyond.

Ca
Review №63

Really really nice staff! Were able to help me and get my laptop fixed in under 30 minutes!

Ca
Review №64

I had problems with my pc. They delivered results. I do believe ill be using and recogmending them in the future.

Jo
Review №65

Thank you for fixing our computer, it runs great

Ja
Review №66

My favorite laptop was experiencing a problem that I was sure that it would be in the shop for parts. I was greeted by a smiling face. The gentleman took my PC to the back and a few minutes later he had it running like new. Excellent service. They are Number One.

Ge
Review №67

They were kind, courteous, and extremely helpful. They went out of their way to repair my computer and help me out, which I am extremely thankful for. I highly recommend coming here for repairs, networking, etc. because of their efficiency, helpfulness, and kindness! :)

Sh
Review №68

PC Help was able to resolve the problem I brought them quickly and reasonably. They have a great attitude and did a great job. I would gladly recommend this business to anyone needing help with the types of services they provide.

Ch
Review №69

Great price and great service.They really went the extra mile and fixed me up better than new!

Lo
Review №70

Look no further! You found your permanent tech guys. Come to PC-Help and be taken care of. Very professional. Very knowledable. They will insure your tech woes are no more. Tom and Brian make a great team, no ego between them. They pair up and solve your issue. Excellent pricing and, more importantly, tech knowledge you can trust. They are honest and forthright. Cant say enough good things about this place. And I know...I have been to the other guys. Come in and see why I will not go anywhere else.

Da
Review №71

I found this group years ago when I had a catastrophic laptop crash. They were able to get me going again in record time. Over the years I have used PC Help and technician Tom to add additional solid state hard drives. resolve malware issues. maintain and tune my computers. And every time I have used them it has been an excellent experience. I have been using their services for years and plan on doing so in the future. Great people/Great service

Ji
Review №72

Window 10 auto updated and trashed my email accounts and Outlook. Brian was able to get everything reconfigured and didnt lose any of my data. He worked through many bugs and problems the update caused. Every thing is working better than before !! Way to go Brian. I highly recommend these guys if you want the job done right and timelyThanks againJim

ir
Review №73

Excellent advice and he didnt try to upsell us on a bunch of stuff that we didnt need. Service was quick and reasonably priced as well. Will definitely use them next time we need help.

Ka
Review №74

I had a custom PC built from scratch, but it was having issues signalling anything to the monitor. Thanks to this wonderful store, the problem was fixed rather quickly! Not to mention, the wires on the inside were tidied up, and made to look perfect. It made me so happy! The staff was very friendly and very knowledgeable. Definitely will be my go-to for future computer issues!

Je
Review №75

Brian saved my butt big time!!! I had a SD card that lost all its data and I thought it was gone forever. I do photography work and the card had $800 worth of work on it..... My heart dropped!!! Brian was able to recover all 1,200 photos and saved me big time!!!! THANK YOU SO MUCH BRIAN!!!

Am
Review №76

These guys are the absolute best! I live in Carrollton and will travel to Hurst to do business with them opposed to someone closer any day. They deliver TOP NOTCH customer service. They promised less and delivered more. They were also very accommodating when it came to my sporatic ways of communicating. Lol. One minute I would email and the next time I would text, depending on what i had easier access to at the time. Very quick response no matter via text or email. Anyway I bought a custom built gaming computer for my son from theses guys and my son absolutely loves it and is very happy with our choice to go with PC-Help.

HE
Review №77

Outstanding service

An
Review №78

These folks are professional, and very caring about their work. I had upgraded my gpu on my custom rig, only to discover I now needed to upgrade my power supply. These guys had a nice power supply in stock, and installed it for me in half the time they estimated. Great work, reasonable prices. If you have any PC needs, ask here first.

Ro
Review №79

Ive been using pchelp for years. I wont go anywhere else to have my business computers worked on, they are top notch.

Jo
Review №80

My PC was full of viruses that made it to where it wouldnt even boot up, had del hard drive and put a fresh copy of windows on it. Was only 125 bucks, even had the add a few choice programs on to my laptop for free without charging me great place great guy great service.

Ro
Review №81

I have used PC Help twice now and plan to use them again. Their service is excellent. Informative, friendly and knowledgeable. On my first visit, they found me a replacement graphics card for an older desktop and installed it without a hitch.On the second visit, they got my laptop back up and running after a major BIOS crash. I had been working on it for two weeks and they had it running in two days. Next time I am bringing it to them on day one.Their prices are reasonable and they do not push a lot of extra add-ons that you dont need.. I recommend them without hesitation.

Jo
Review №82

Messaged this location about repairing my iPad air 2 with a broken screen. I was told they repair that specific model, given a quote, and told they would have the part they needed in a few days time. After the time passed, I bring my iPad into the store and the clerk says we dont actually repair those. Very disappointing and a considerable waste of my time. The clerk was friendly and seemed knowledgeable about electronics which is the only redeeming factor of this business. PC-Help, please get your facts straight and dont waste peoples time with your misinformed staff.

St
Review №83

Great service, pleasant and quick same day service.

Me
Review №84

Had a scammer call me and took control of my computer. They said they were from Microsoft and that my computer had problems. Well, turns out they were not, they wanted $300 in itunes gift cards. thats where the red flag went up.Brought my computer to pchelp and Brian cleaned up the remote software they put on it and cleaned it of any malware. He was very nice and understanding and explained everything in detail for me. I will definitely come back when ever I have problems with my computer and will tell all my friends and family about this great place. Thanks again Brian!

OD
Review №85

Brian was great. I had an older Desktop PC with Recording software and hardware (Ensoniq Paris) on an older windows 98 computer. He was able to backup some of the recording projects and files from a barely alive PATA drive and along with some updated software get the system up and running. I left with a different updated Desktop and a full functioning Recording System at a fair price. Great Job Brian!

Br
Review №86

I had a problem with my computer not updating my Windows to its fullest. So I went here to get it fixed up and it only took a day to get it back. I will fully recommend this place to get your computer looked at and completely fixed up.

Ra
Review №87

Brian was SUCH a pleasure to work with! He was kind, professional, and most importantly, knowledgeable. When my MacBook Pro started freezing, I was initially going to take it to the Apple store to get it looked at. My dad highly recommended PC Help, and specifically Brian at this location, so I figured I would give it a try. I was blown away by the service, to say the least. The Apple store near me got a “makeover,” which has resulted in extremely long wait times and subpar service. At PC Help, I was helped (ha ha) right away. Best of all, the store was small and uncrowded. The Apple store seriously makes me feel like I’m drowning in a sea of people.I had called Brian before going to the store because I wasn’t sure if he repaired Macs. On the phone, he immediately told me what he thought could be wrong with my laptop and said that he’d run a diagnostic check after I dropped my laptop off at the store. The diagnostic check had initially come back showing an operating system failure, but after my computer continued to act up, Brian ran another check. Turns out that the logic board had failed (hopefully I worded that correctly). It was smart of him to run another check, and honestly, I’m not sure that other people would’ve done that. The logic board was expensive to replace (because Mac parts are very expensive), so Brian recommended buying another used laptop. That showed me two things: 1) He was knowledgeable about computer parts and how costly they are and 2) He didn’t push me for a sale. I can almost guarantee that had I gone to the Apple store, I would’ve been pushed to either get the repair done or to buy one of their new laptops, which are out of my budget. How do I know that? Because it’s happened to me before. Don’t get me wrong: I don’t hate the Apple store. They’ve been very helpful before and even replaced my phone for free after the Touch ID was damaged while they were replacing the battery. I mean, yeah, they were the ones that damaged my phone, but at least they replaced it. But, you just can’t beat the service and speed of PC Help.Brian didn’t even make me pay for the service. He said that I could put the diagnostic fee money towards buying a new laptop. I mean, that’s literally the nicest thing anyone’s ever done for me. He didn’t have to do that. I am so impressed by his generosity, thoughtfulness, and kindness. I will definitely continue going to PC Help for all of my electronic needs and questions. There’s no doubt in my mind about that.

Ja
Review №88

Great service and prices. Several location has been a benefit for me. Way to go. I look forward to more great help from them.

th
Review №89

Pc help has helped me numerous times. I wont go anywhere else to have my computer worked on.

ch
Review №90

Brought in a laptop with a cracked touchscreen. They gave me a couple of options to repair it. There was a problem when they put it back together and the hard drive didnt work. I wasnt happy as now I thought I would be out money for the screen and now more money for the drive. If I had known there was a chance of it needing more repairs, I would have likely not done any of it on a mid-range laptop and just bought a new one. So, that was an issue. We discussed the issue and they said they should have tested the drive before repairing the screen. But, then they impressed me with giving me an offer of returning the laptop to the original state (broken screen) and only charging me a diagnostic fee. Id be out $30 instead of hundreds. I thought that was reasonable... much more reasonable than paying a couple of hundred dollars to have a new screen on a broken laptop or throwing more money into an old laptop when I could just buy new. But then they really impressed me. Since they said they should have tested the drive before trying the screen repair, they went ahead and gave me a replacement hard drive... at no charge. They went above and beyond to ensure I was happy with their service. There was an issue, and they made it right. Highly recommend.

Al
Review №91

Late Review;So its not all fresh in my mind BUT they deserved a good review i thought...i called and spoke to a Jerritt, and he was trying to fix my computer problem over the phone and was getting really into it; like it was a personal challenge to fix it for free :^D!!I ended up having to come in. Brian took my computer and promised not to program any spyware into it. He quoted me about half of what he ended up charging me when i came in to pick it up, and that was even after they unexpectedly replaced a part that i broke when i was getting my computer to them.Ever since then, ive been thinking about doing upgrades on my computer just because theres some good guys nearby who can be trusted and give great prices... ill get a better exhaust put on it eventually or something.

St
Review №92

Work was completed within 24 hours, with timely updates. I will definitely use them again.

Kr
Review №93

Tom was so helpful and kind. My photos are now restored thanks to his expertise. I highly recommend this business.

Fe
Review №94

Worst customer service I have ever experienced to an EXISTING customer. Would give zero stars. Highly suggest looking elsewere for you IT support needs

An
Review №95

Helped me build a custom PC from scratch. matched everything i needed/wanted. Great prices, friendly people. Ive had repairs done in the past by them, always a great experience.

Li
Review №96

I highly recommend PCHELP for all of your computer issues. I have gone to the store in Hurst for many years for everything from asking dumb questions, to having repairs done, to purchasing equipment. Brian Salonis has been my usual go-to person and he has always treated me with great respect, professionalism, and knowledge.

Ti
Review №97

These guys have always done a Good job for me

Be
Review №98

Great service and very helpful. Thanks so much.

M
Review №99

I took in a year old custom built PC that would not boot. Also wanted to look at a new desktop PC. Brian Salonis was great help. He was able to get the old desktop to boot and showed me some new options in a CyberPower PC. Brian was able to transfer everything for old unit to the new PC, plus some additional upgrades that I needed. I was up and running again in a day and a half. Great service, honest and as I departed with the new CyberPower PC PC, Brian said just call if you hit any snags or need advice.

La
Review №100

A man by the name of Brian helped me. He was unbelievable and the knowledge he had was incredible. Great service

Information
100 Photos
100 Comments
4.9 Rating
  • Address:508 W Harwood Rd, Hurst, TX 76054, United States
  • Site:http://pc-help.com/
  • Phone:+1 817-280-0500
Categories
  • Computer consultant
  • Computer repair service
  • Computer hardware manufacturer
  • Computer security service
  • Data recovery service
  • Electronics repair shop
  • Used computer store
Working hours
  • Monday:9am–6pm
  • Tuesday:9am–6pm
  • Wednesday:9am–6pm
  • Thursday:9am–6pm
  • Friday:10am–4pm
  • Saturday:Closed
  • Sunday:9am–6pm
Service options
  • On-site services:Yes
  • Online appointments:No
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