I very rarely do reviews, but I had to post one regarding this company. They picked-up our vehicle, and returned it to us looking great! We are very happy with the work done on our vehicle. We had hail damage all over the car and when returned it looked better than when we bought it. They did a great job! I highly recommend them for hail damage repair. Came back detailed and looking beautiful! They also kept us posted during the process.

This experience was a complete let down. I was lied to, fed excuses, ignored and blown off from the minute I handed my keys over. They told me 10 days to fix my truck. 45 days later they gave me back a truck with 6 hail dents in it. More excuses. Lots of apologies. I get in touch with the owner who makes a big show of reprimanding managers which does me no good and results in zero change.The storm was 7 months ago and the truck is still dented. They sub the work out to Maaco anyway so youre better off skipping the middle man and taking the vehicle to Maaco yourself. They store your vehicle at their offsite lot which is a church parking lot with cameras. Mine sat there for weeks.Semper Fidelis huh? yeah right.

They could not convince travelers ins. Co. that they were hail dents. Like they told me, they were, and theyll take care of it. They dont get a good rating from me!👎 wasted my valuable time, 3 days of car rental they provided for us.I really cant believe they are willing to go through that whole process letting us believe that they were going to get it done. To me, they they did not look like hail dents. But I gave the guy the benefit of the doubt. I heard from the insurance company that they would not approve of the claim. Yes, I was disappointed of their decision but it wasnt Travelers ins. fault. Guess whos! Giving false reports its not a way to do business!

I DO NOT RECOMMEND THIS SHOP!!After one of there employees recked the front end of my car the day they picked it up, it was literally down hill from there. The have 0 commutation skills, they are constantly changing “management” as an excuse. I had to call them EVERY TIME to get an update on my car! Then 3 months later (they picked it up 6-13/21 got it back 9/19/21) the work is not impressing. I can see the where the dents where, paint is already chipping. There is orange/red paint stains on my car (my car is black) They replaced my hood, but it’s not even the same color of my car, oh and the paint is chipped. There is loose peace’s on my car, and scratched paint where there was no damage before ((DID I MENTION MY CAR WAS BRAND NEW)) the inside of my car looked like they used it to hall parts… they put scratches on the inside of my car, and left stains of blue and black on my interior. AFTER THEY SAID THEY WHERE TAKING IT TO GET DETAILED. (DID I MENTION THEY DIDNT FIX ALL THE DAMAGE FROM THEIR EMPLOYEE RECKING MY CAR!!)I hope this review saves a vehicle!!! Because how they have 4 star rating is beyond me.(4.9 when I originally looked them up)

Friendliest service! I had the pleasure of dealing with the owner himself! I was a little skeptical when I read they’d pay my deductible, but it’s true!! And they take care of ALL the hassle! Truly seamless process!!

Do NOT choose this repair company. They estimated my repair to take up to 3 weeks but they had it a total of 35 days and my car was returned in poor condition - a piece was still broken, the hood was not aligned, and they did not buff their marks out of the car. There was 0 communication regarding the status of my vehicle. When I calledto confirm pick up, it was pushed out another two days, when I called again, it was pushed out another 2 days. Their lack of communication ad respect for their customers is unacceptable. On top of all of that, when they finally returned my car they asked me for payment - come to find out my insurance had not only already wrote a check directly to them but they had already cash it as well! I am very unsatisfied with my overall experience and will not be returning or recommending them for their services. STAY AWAY!

I had high hopes because in the beginning the customer service was amazing. But it started to deteriorate. There was poor communication from the front office and management. Too much back and forth. Being told that a manager would call me and then I get no calls. I’m the one calling back a week later since no one called me. Being told a service will be done and then it doesn’t happen. I feel lied to when you’re telling me that my insurance denied a service, and then I personally call the adjuster and he tells me that you guys never asked to look at the issue. In other words, he didn’t deny the issue because he wasn’t aware of it. You had my car for over a month, and I had to send my car back to you all once more or twice, I don’t remember any more. Whoever you had fix our hood damaged something because our hood doesn’t stay up anymore. I’m very disappointed. Unfortunately I can’t recommend you to anyone I know. I’d hate for them to get the same service I got.

The EXHAIL folks were extremely professional. They did everything they said they would do. TJ, the General Manager, was really on top of things. Would recommend them to anyone.

BLUF: A promising business that hides behind untruthful reviews and veteran mark in order to obtain business from the local population in order to scam insurance companies. Lack of communication with terrible costumer service makes the experience even worse.First thing first I do not work an insurance company but I can deduce all of this based on my experience. I contacted them based on a recommendation from an online forum. It took them one week for them to come look at the car so they could later tell me that they would call me and pick it up. Two weeks passed and I get a call from a rep asking on my status and why I haven’t turned in the car, by then I assume this is some kind of glitch and tell them they were supposed to pick it up two weeks ago and they never did. Sure enough she apologizes and schedules a pick up for next upcoming Monday. As scheduled the vehicle gets picked up. Goes to the facility that Monday. I call in Wednesday and I keep getting different words that it hasn’t been looked at .. OK. Call back on Friday and the vehicle still hasn’t been looked at but I had a manager tell me they would do it that Friday and I would get a call that day. Never get a call, I call Saturday and no one answers. Monday comes and I call and I get told they just submitted the documents to the insurance company. Two weeks pass. No communication at all from them, it’s all me calling. Eventually I ask them how much was the difference and they state it’s 12000 and it most likely be totaled and all we will be waiting is for the insurance company to total it or not. FINE. One week pases and the insurance company calls and tells me the vehicle is totaled. I state to them I’ll pick up the vehicle next day. I go to their location and I get told it’s on an OFF site. I ask them to just call me when it’s back but then I remember their horrible costumer service so I choose to pick it up myself. Once I said that their costumer service went off the window. Very rude Trey states that the vehicle is in Carrollton and hangs up. I call for an address and he gives it to me. He then tells me they won’t release the vehicle u til payment it’s made . FINE. I call the insurance company and they sort it out. I go to their OFF SITE where there are at least 20 vehicles parked on an unsecured parking lot. I then enter a unlabeled building and finally meet someone that hada out my keys. Later I find out they charged the insurance company 1200 dollars for no labor and storing the car over 22 days. These people are scammers and it should be pointed out to avoid them at any cost . These people priority is to make money. They will not work on your car on your time and they will not communicate with you. Once you tell them you want answers there will always be excuses. They don’t even do their own work. You don’t trust me ? Go to their location look on the left board and you can see all their offsite locations. Ask them for their addresses and you can see it for yourself.

Very up front and staying with you with any information needed or asked for as well as very accurate with timing to return.Polite and understanding about everything.As well as Very Helpful With the PRICING.

Had extensive work done. Company received overpayment and has refused to refund me the difference in the the tune of $1000.00. I am very disappointed since this is suppose to be a veteran run business Im a retired vet.

I seldom do reviews but I was please with the professionalism that I received. This will be a two part review as this is based solely on the initial meeting up I was very pleases with the initial transfer of thing and working with Tanner. He arrive on time and had me set up and ready to go. It only took maybe 15 - 20 minutes, but I was on a business call and working with him at the same time.Part two, once I get my vehicle back :-)

I seldom offer reviews, but Ex-Hail deserves one. This company may have given me the best service Ive ever experienced as a car owner. Ill simply say that they fulfilled every promise and obligation. Great experience working with them. Destined for greatness!!!!

These guys are great! No out of pocket cost, free rental delivered and picked up, and completed within a few days. I cant think of anything that would have made this go any smoother.

I’ve been working with this team for a month and a couple days and I love it! The team is nice, hard working, and friendly.

We picked up our vehicle and the work was unprofessional, not complete and embarrassing. We were missing rivets and our heat protectant sheild from under the hood. We also noticed multiple trim pieces that are still very loose and will not last with time. There was also pink overspray from another paint job on the drivers side, and very obvious paint sags on the hood.Lastly, to put the cherry on top.... we discovered a Marijuana pipe that was left stashed inside of our vehicle, leaving our mind to wonder why?! We immediately called the manager, and they blamed it on the painters.2 days later the vehicles battery died on my husband at the gym.Please DO NOT USE THIS FACILITY you will regret it!!!!!!!

This place, rocks ! I was greeted by Mike one of the Techs ! Told him my sob story about older Lady hitting our Subaru Accent in the door with her shopping 🛒 cart ! Right on the crease ! He told me no problem 😉 and we set up an Appt for last Monday ! I came in the morning greeted me got me a coffee a d a donut 🍩 and Mike said give him 2-3 hrs to work the big dent in the door .., 1 1/2 hrs later it was done ! They did a fab job ... my Wife is happy 😊!Very professional place .. this place is the dent king 🤴!Highly recommended them ask for Mike !The Fulcher’sGrapevine, Texas

I dropped my car off for door dents and when I got it back (same day) it looked AMAZING! I couldnt stop starting at the dents and they solved my issue with professionalism, courtesy, respect and great value! The team there did an absolute amazing job! I will recommend to everyone I know!

Service here was great . they picked up the car, I sign a couple of paper . they to of the car, left me and rental, repaired, brought it back on the day they promised and it looked fantastic . thanks guys for a job well done and your friendly service . o and didnt cost a penny out of pocket.

My wife found exhail online gave them a call and the next day her truck was at their shop and a rental in our driveway. Stephen was not only courteous and professional he is a fellow brother in arms (Semper Fi). All our needs were taken care fast with no hesitation. I would definitely call them again if needed and most definitely recommend them to anyone who needs hail repair.

The best hail repair service in the dallas fort worth area!! absolutely love the service they provide!! fast, efficient, my car looked new upon return and was beautifully detailed as well.

Ex-Hail auto repair saved my car. They worked with my insurance, helped provide a rental and completed the repair quickly. All the staff we dealt with were knowledgeable and kind. TJ is the best!

Worked with TJ. He is very nice and professional . Did a good work and on time.

Everyone involved are the best At what they do

Never been more impressed with an auto repair company. almost felt too good to be true - trust me i questioned them lol. their reviews checked out though and i am soooo glad i trusted them. would do it again in a heartbeat.

Ex hail do amazing work my truck had some heavy hail damage, it turned out like new when they were done. A+ customer service Tanner is awesome.

Stephen Brewster has been an outstanding individual since the day I met him few years back. He has always been reliable, and does exceptional work. I would trust him and his team to work on my car for paintless dent repair restoration. I highly recommend to anyone.

Never used the company, I am however sick and tired of constantly getting STICKY NOTES not even business cards on my truck simply saying “please call Katrina”. I would have called the first time I got the sticky note if I wanted service but they didn’t get the memo of me not calling after 4 STICKY NOTES...

Wow!!! I thought my auto shop of 15 years had good customer service... This family owned company reached out to me to help restore the equity of my vehicle before I sold it and was able to get $4,000 dollars more for it than we had originally planned! Thank you Ex-hail!!!

I must say, I am a very skeptical person by nature but time after time I’ve learned to trust my instincts (discernment). Lauren first reached out to me by leaving her name and number on a sticky note on my car. I reached out to her and needless to say, the rest is history. TJ and Tanner were amazing and even though there were some flaws in communication the end result was remarkable. I received over and beyond concierge service and overall, professional great quality work on my car. Gold star for TJ and his team. If I ever needed the service again, I wouldn’t think twice. One satisfied customer. A big thanks to you all and promote Lauren😉 for turning a skeptic into a believer.

They were very responsible and professional. They kept their words and fixed spots that I never noticed. I would recommend to everyone with hail damage!

Customer service was A1!! Tanner and TJ are great guys. Thank you

The best WHOOP WHOOP….

Id recommend them in a heartbeat.

Quick, easy, and convenient!

The attention of the team, its managment and delivery, has been stellar on every job I have done with them over the past nine years.

Great Service!

Great and professional service!!

They fixed my whip and it was flawless