Good people high quality service. In and out fast. Cheap prices for what you get

I went to this service center for the first time, June 2021. I arrived at 7:30 am on a Saturday. I had preemptively made an appointment online but it seems that was the weirdo thing to do, as no one asked about or acknowledged that I had done this. The waiting room is huge and has free wifi and a free coffee machine. The bathroom urinal was a little gross and didnt flush well. Overall I waited about 4 hours until my car finished.I despise getting cars serviced because I dont know anything about cars, and I know its routine for customers to get taken advantage of simply for being naive (myself being one of them). I knew something had broken in my suspension because there was a terrible clunking sound whenever I hit bumps. Otherwise, I vaguely said my car needs an oil change, service, and NYS inspection and let the Toyota Service People have their way with me.For the sake of transparency, here are the prices I was charged. You can decide if it is fair or not. Bill is attached for proof.-Conventional 5K mile service (oil change, rotate tires, replenish fluids) $84.90-NYS safety inspection $37-Broken end bar sway lift had snapped and was replaced $609.81-Brake fluid exchange $219.95-Transmission drain and fill $153.31-4WD service (drain and refill front and rear differentials) $219.95-Pressurized fuel injection cleaning $219.95-Throttle service $129.95-4 wheel alignment $189.95Did my car really need all these things done? Im not sure. I havent had my car serviced in 3 years, and Im the kind of person that is willing to get taken advantage of as long as my car doesnt explode. Use this information as you will.

I Bought a new car and Carmen was so friendly and helpful in buying my new car. My tech Charlie was great at showing me all the tech stuff in the car. I would highly recommend Carmen to my friends and family if they are looking for a new car.

Pretty good experience here, my servicing only took about an hour and I did my inspection while I was here at the same time for additional $10. I’m happy to recommend this service center to anyone in the area and the waiting area is also really nice with snacks coffee and hot chocolate if you need. There’s also a waiting room for children with books you can read and you can look at the cars while you wait.

Quick service. In and out within the hour. Polished, professional service staff.

I went in today because the tire pressure sensors are bad . The first quote was $ 145. To look at the car. Actually cost $162. 65. Then the big cost another $ 636.00 more total ripoff $ 798.00 for 3 tire sensors . So Im going to shop around and Im sure I will pay much less . Keep the $ 162.65 . But you wont screw me again. Got in the car and had trouble starting the car. I got back to the motel and the car idled rough then shut off. Today is the first time the service engine light went on . The car was running very good until I went to Huntington Toyota. Fool me once your the fool... fool me twice Im the fool

The rep told me that extra services were needed aside from my routine oil change. he quoted a much lower price than what was charged. I would not have agreed to it. Be ware

Good staff and good service. When I got there, the staff was close to me soon. I didnt wait in the car. The staff recommended some parts needed to be replaced clearly and the cost was shown me clearly. I have no complain for the service.

Super-professional, clean and neat. Zero-hassle. Naturally, lord have mercy on your soul if you ever need to pay out of pocket for dealership-rate service and parts, but if you got a service plan, this place is pretty sweet.

OMG. What a difference from Plaza Toyota in Brooklyn (terrible).Empire Toyota is amazing. Great experience. Great prices.William Bonilla IS THE MAN! Thanks for the loaner while you fixed our car.P s. I just noticed that the id tag from the Sienna keys fell off and I just found it. Do you need me to return this?

Went In for an oil change and they kept my car to replace a torque converter that Im glad was covered under warranty. But now i have an oil leak that wasnt their before. I also had a heat shield that was loose after the work was done but they fixed that for me. I just want my car to be 100% again. I love my car, and worked hard for it.

The manager Gracie and William the mechanic who spoke w me we’re amazing

Rodrigo Arichabala was very knowledgeable and helpful. they fixed the problem very well. highly satisfied and will recommend to others.

My entire experience was top notch. Jojo Fernandez and his team where absolutely the best.

Jose was wonderful and helpful. He got me a loaner car quickly even though they were very busy.

This dealer is great for area . a lot of rooms to accomodate every body

The service is good, but I’ve been coming here for years roughly 2x a year and each and every time, without fail, the bill is at or around the $1000 mark. My car runs great and I never have any issues. Every time I come in for routine service I leave feeling gutted. After this past $973 bill, I finally said never again. Obviously a lot of the work they do is unnecessary.

Clean, efficient, took care of my vehicle, no complaints. No real time wasted with my oil change. Prompt and helpful, will go back

I have been coming here exclusively since 2008. Fantastic people and services.

Poor service. Sunny Dalavai is the person who assisted me. He had no clue what was going on with an appointment I set up several days prior and no idea who the salesperson was that set up appointment. He was also trying to sell me new brakes for a new car.

Very good service. Appointment easy to make. Dealership is clean and well set up for covid. Car was ready when promised. Service manager Ricardo is great. Highly recommend.

Advisor Rodrigo Arichabala was professional, honest and competent. Highly recommended

THERE ARE TOO MANY SERVICES TO LIST. YOU HAVE A COPY OF MY INVOICE WHICH HAS THEM LISTED. OUR SERVICE CONTACT WAS RODRIGO ARICHABALA. HE WAS COURTIOUS. HOWEVER, WE HAD COME IN TO HAVE A SEAT LOOKED AT THAT HAD BEEN JAMMED. ALSO FOR AN OIL CHANGE. MY HUSBAND OKD THE WORK DONE ON THE CAR BEFORE IT WAS COMPLETE. HOWEVER, I FEEL THAT BRINGING IN A CAR FOR A JAMMED SEAT AND AN OIL CHANGE, SHOULD NOT HAVE NEEDED A COMPLETE OVERHAUL. SO HOPEFULLY WE WILL NOT HAVE ANY TROUBLE WITH THE CAR, THE COST THAT DAY WAS $1247.76 IT CERTAINLY WAS NOT AN AMOUNT WE WERE EXPECTING. TO RECEIVE A CAR WASH COUPON, EXTERIOR ONLY, WELL, I GUESS THANK YOU. NANCY CHRISTENSEN

Service was goodItems worked on promptlyJuan is great

It was a good experienceJuan was attentive and explained everything

Always a pleasure to visit and receive servicin for my car.

Salespeople,finance,very nice, personal ppl.Very gd experience on my 2nd lease wth them.I will recommend huntington toyota to anyone.They filled all my needs,answered all our questions.I look forward to future business wth them.TY Larry & Carman.

Car did not start. Called Toyota safety connect to get a jump . Called service dept to tell them we needed to bring car over immediately while it was running. THEY WERE UNDERSTANDING & HELPFUL.

I brought a used Honda Pilot from them, it just had new tires put on ! The next night the car started to shake all over the road when I got it to the side of sunrise highway I only had 2 lug nuts left on my passenger side front wheel and 3 left on on passenger rear wheel ! Had to jack up car to tight up what was never done when they did the tires ! I drop off the car that Monday morning so they could check if any damage was done got it back Friday ! Still no call from the management or sales staff to see what happen or if we were all right

The toyota dealership will take care of you from new or old purchases and any problem your car may have.. They were very helpful in solving our problem and gave us a loaner car to take my kids to school. Hats off to Romeo, David and Rodrigo. Def recommended them.

I was here to do my toyota required 10k maintenance. I was met with juan and he was very helpful. He did offer me the final report as well. The cashier was however not peppy. I wish she atleast kept her smile.

Although Ive never, EVER, had problems with any Toyota Ive owned (& there have been quite a few now), this one presented with leaking oil. After visiting the Toyota service center in Huntington, NY, an expensive issue was found and addressed. Took the car home only to discover it continued to leak oil at an even faster rate. Back to Toyota where they carefully redid the repair (no charge)and kept the car for a couple days to make sure it was no longer leaking. Abundant thanks to the friendly and persevering team at Huntington Toyota for their attention to detail to insure a positive result for me!

Excellent service. It took no longer than 1 hour 15 minutes to perform the service

Nice place. Professional staff. Quite and clean.

Broken Toilet, Broken coffee machine.If you don’t fix your facility and waiting area, How am I supposed to feel about you fixing my car?

Great professional service. Would highly recommend this dealer.

As usual, consistently good service. Thats why I go to Empire.

Tore up my car, then just threw the parts in the back seat when I declined to do the repair. Very curt and rude. I will never bring another car to this service station.

Very satisfied with the Empire service department.

The customer server was really good but this prices tho I just came for a oil change and ended up paying up to 400 this dealer is a scamm. I could had get this for lower on a good mechanic total scamm so sad

Best service center ever. I always this feeling of satisfaction anytime I service my 🚗 with them

Not happy because theres no difference with my brakes. I was told that I didnt need new brakes. Just a cleaning, flush and adjustment. Well no difference after spending over $300. Again, not happy!

Changed brakes but now have more problems that with it want to replace more parts

Love the service, everyone is really friendly. Great Prices

Thanks, happy with the service, David Qin was professional and courteous. Called in, gave VIN to be sure parts were ordered and in stock. Schedule for about a week later, got recalls and inspection taken care of. All good.

First time at this location. Great service.

I brought the car in for an oil change but they found another $600 of work they said I needed.

Great experience with the staff and the work that they performed.

Service was super speedy and folks working there were cheerful and efficient. Happy they still have coffee!

Spent $700.00 to get the emissions error fixed, two weeks after they did the work the same emissions errors came back...brought the car back and they told me that the car has some other issues that will cost me over $600.00 to get repaired....after complaining to either fix the problem at no charge they said they will knock out half the price....I believe that they did not diagnose the issue correctly and now I have to pay another $300.00 for the repair.....Honestly they should have done what is right....fix the problem they could not fix the first time at no charge....very disappointed with Toyota......makes you don’t want to buy another Toyota vehicle again....

I sold my Toyota a few months ago, and thought I was done with this awful place. Unfortunately my husband still has one. I am here for an oil change sitting in waiting room and its been 2 hours and 6 min. Last time for my previous car was 1 hour 30. They came out a while ago trying to get me to buy new tires and air filter blah blah. So because I didnt do it, feel like they are punishing me. Tell you guys this, ill change it to 2 stars if they get me in next ten min.

Spent almost 3hrs there. 2.5 of ot was waiting to find out what they were going to do!

Excellent Professional reliable and capable servic

Always a pleasure when i arrive for my service appointment. Rodrigo takes good care of you and makes sure your appointment is a smooth transition. They never overcharge and are always honest

Great service! Quick and straight forward. Juan was phenomenal!

Good service.

I had a great experience dealing with sales manager,Leo Kwan. I had two problems and he was professional and courteous.Very pleased with this outcome.

On the Empire Toyota website I was able to find some great specials for service. I was treated great and I will be back.

Top Shelf, and very Professional.

Went to order a part for my vehicle. The service was prompt and the staff was very helpful. My part had to be ordered and it should arrive by the next day

Always good experience

For a dealer run shop, always fair and fast.

Great service

Nice waiting room with free wifi. Expensive and they always find something my car needs. Havent found a good local mechanic I like.

Exasperating few experiences with car service, customer service going down the drain at this facility. Use this facility at your own peril!My wife brought our Toyota Prius for service on June 28 and waited for few hours before collecting the car back.She discovered that the maintenance sign was not reset and found it little odd but was in a rush. When I called the center out of my concern I was shocked to know that the service was never done that day. I had to bring it down for emergency service another day, a long weekend when I had to leave on a 600 mile drive. Something that I found very frustrating and highly avoidable.To top this experience carpets, interiors came back in the same shabby state or shabbier than when car went it. On the day of service there was no apology provided for this, just arguments claiming how hard they worked and how bringing the car in for service in the evening was a mistake of mine to begin with. Customer Service is absent completely or just decided not to reach out, including the manager Romeo.All in all a frustrating and substandard experience for me as a loyal Toyota customer. Had to give 1 star or would have loved to give -1.

I had excellent services

This was my first visit to Toyota of Huntington I wasnt quite sure what to expect when I walked in. First, I was greeted right away when I pulled in to the service doors. Then, I was taken into Gus private office as he put me into the Toyota computer and talked to me. The wait was very little and the service was amazing. Everyone that I had contact with was terrific, but Gus was totally professional and amazing at his job. I highly recommend dealing with Gus if you have a choice. Im glad that I switched to Toyota.

They sold me a top quality Rav 4. While the service hasnt been what they said it would be on paper, I am happy with my car every day.I just wished the free service and other benefits didnt come with a cost.

The new guy “Sunny” is unprofessional and doesnt talk or interact with people with any manners or dignity. He is disrespectful and shows no courtesy. I have been a customer for six years and have always left with a smile Until today. His bad manners rudeness and poor customer service ruined my mood. As long as he is working at the office my review will be 1 star!!

I had 2 bad experiences with Huntington Toyota Service. Both times with Curtis, service writer. First time they kept my car for over 3 days and although he said he would update me He didn’t and gave me excuses such as the tech who is experienced is not in...Second time for a simple 5000 mile check..They said they would wash my car which they didn’t and they were supposed to rotate my tires which they didn’t. Tire rotation is supposed to be part of 5000 mile service.Curtis said it would take 1 hour and he would call..You guessed it no call after almost 2 hours and I had to call....I have a Nissan Rogue and the service I get from Nissan is far superior.

The best of all the service centers Ive been to in more than 28 years of driving. Great staff. They bend over backwards for their clients.Recently Toyota of Huntington Service Department moved to Oakwood Street to a new location. Much bigger and better. With a showroom and more service advisers. Plenty of parking and a wheel chair accessible entrance. Highly recommended. If I could give a higher rating than 5 stars, I would. They really treat their clients like VIPs. We will definitely be going back.Thank you to Nicole V for responding. Your staff is great especially Juan and Kelly..Eric San José

Was well informed as to the services I requested to have done on my RAV4 and any additional work also needed.Service Associate Sunny walked me through the Toyota procedures and testing to accomplish the repairs I needed from brakes to torque converter, ball joints to filters along with price and length of time needed to complete the job.Sunny was very knowledgeable, polite and accommodating at my visit to Huntington Toyota, checking my warranty coverage, arranging for a loner vehicle and making sure I knew everything I needed to before I left the facility.Have never had a problem with Huntington Toyota, and with associates like Sunny working there, dont expect that I ever will.Arthur

Nice place. Clean. Affordable. Free bagels, and of course theyll offer to show you new cars while you wait to get yours fixed, but no sales pressure.

I have been a customer of Huntington Toyota for many years. I was even considering purchasing my fourth Toyota. However, recently their service has not been what it used to be. I was very disappointed with a wheel alignment i received as it never took and the car kept pulling to the left. When I called to speak with their manager, He was never available. The staff made every excuse for his absence. I just got off the phone with their receptionist and after scheduling yet another alignment, i asked if the manager would be their. She replied, Well he should be here, he walks around a lot, in and out of the shop, and is in meetings too. Goes to show you no one is their to take accountability when there is an issue. I was always happy with their service, but now, not so much. I will give them one more chance. If I am satisfied I will post.

The service provided at Toyota Huntington was good and fairly on schedule. The personnel are polite and do provide recommendation without pressure. The facilities are clear, spacious and have ample Wi-Fi bandwidth.

Our experience at Huntington Toyota was fantastic.We explained to Mr.Lee what we needed in a vehicle and all of our needs were met. From the moment we walked through the door, the customer service and hospitality was impeccable. The receptionist offered us coffee and made us feel comfortable. The sales person that took us for a test drive explained every aspect of the Toyota Sienna and provided answers to all of our questions. We also test drove the Toyota Highlander and receive the same great customer service. We would like to thank Mr. Moon for taking us on a test drive and for his assistance when we picked our vehicle up. We decided to get a Toyota Sienna and we are very pleased with our choice. We would also like to thank Mr. Lee and his staff for making our experience extremely pleasant.

I brought my car in for my 40000 mile service & my rear cross traffic alert was showing - I then get a call & was told due to my ACCIDENT my warranty would not cover that repair except I was not in an accident - I did scratch my rear bumper backing into a spot in my office lot going 1 mile an hour - When I started to explain I was told by Rodrigo rudely am I going to let him finish & then he continued to tell me that is considered an accident & it would be 750 to fix from that point on it was clear that Rodrigo had no patience in dealing with me & that continued 6 hours later when my car was ready & at the dealership he still had his attitude even while walking away and mumbling under his breath - I have owned 9 Toyotas & bought 3 cars in 6 years from this dealership that clearly has gone downhill since new ownership - I will get this fixed at another dealership & will never buy another Toyota & its funny how Toyota only responds to positive reviews

Came for replace four tires they said there is an offer buy three get one for one dollar I’m paying $490 found on mavis same tire for $95 each basically I’m paying $125 for each at Toyota and I request if any extra discount for health care workers or ambulance volunteer discount they say no they don’t have that kind of offer or extra discount very sad I’m both volunteer and I work in a local hospital the economy for us is not god and for everyone too seems they don’t appreciate our effort in the front line we are not trying to take any advantage but in my personal case I’m always loyal to Toyota and now I need help with any discount this is my second car that I finance with Toyota always supporting our local business and now I need help so badly my wife got lay-off and I’m the only one working I need the tires but is the way that it is stay safe

Warning to all - DO NOT go to Huntington Toyota. Absolutely worst experience I have ever had at a car dealership. The sales people and managers did nothing but lie to us from the minute we walked in. We test drove a car and wanted to buy it. We left them with a $500 deposit. After they screwed around, lied to us and tried to scam us into buying more expensive cars we told them we wanted our deposit back. The Business Manager said we would have the money back in 48 hours. Well it has now been almost two weeks and I am still fighting with them to get my money. Every day the Sales Manager lies and tells me they put it through to their Accounting department. Well I spoke to someone today in Accounting and no one had done anything yet. It has gotten so bad I am filling out a complaint with consumer affairs.We ended up buying a Honda Civic from Huntington Honda and they were amazing! Helpful, friendly and understanding. Do yourself a favor and go anywhere but Huntington Toyota!

Its always a great to come here service is fast.

Had to have my car looked at because of a recall letter I got they took me right in. Very professional

Best best best!!! Gustavo is the best . One of the smoothest service Ive ever got from Toyota!!! Will be back soon 😊

Just had 2012 Toyota Camry hybrid serviced today. The service advisor was Sunny Dalavai and he is excellent! He very knowledgeable about Toyota vehicles and since the car had high mileage he suggested what it needed and really worked with us and suggested what priorities should be done! I really like his style and look forward to dealing with him in the future!Ira SuslakKaren Miller

They have very good working hours to drop off and pick cars. Mr vargas is very nice and helpful person. Staff is very courteous and they listen to your needs.

Great experience and by far the best dealer service center Ive ever utilized. Thats saying a lot since I normal conduct my own repairs and service on me vehicles. However, given that this vehicle is under warranty and Toyota care it wouldnt make much sense for me to do it on my own. In full transparency te first repair that my truck needed was a needle bearing which is abnormal. Although I identified it immediately the reps I was dealing with at first kept dismissing it. I then started dealing with Rob who is fantastic! He addressed my analysis and politely explained the protocol which I understood needed to be followed for warranty purposes. He has been extremely helpful with all of my visits and always goes above and beyond to help. I highly reccomend!

The staff is nice but the wait time is always too long. I’m not sure why have an appointment set and then have guests sit for over 1.5 hours for an oil change and tire rotation. The interior for the waiting room is nice and modern. However, between the blaring TV and music, it’s easy to lose your sanity. Lastly, when the work is completed, you’re told that your car is outside waiting but you don’t know where it is outside and have to go on a where’s Waldo hunt looking for it. I also find it quite obnoxious that the service doesn’t include a vacuuming of your interior. For the money you pay for the car I’d expect a bit more service; especially when I can take the car to jiffy lube and get the interior vacuumed after a service.

I had a wonderful Experience with the people here.They were very nice and understanding.NOW I did make a service reservation first for 8am!They drove me to my work place with their shuttle service (a very nice man drove me).The service adviser called me later to tell me the good news that my car was done.I told her I might be late and she said no problem.Of course I got back there before they closed at 7pm.Again they were VERY NICE and Professional.I would definitely go back there.I dont know why other people gave them poor reviews.They were very nice to me!!!Thank You

Great Service

Always reliable. Close to work. No complaints thus far

It was the worst experience for me, I made appointment(8:30am) for the tire pressure sign & check.. & reached early on 12/7/19, It took about 5-10 mins time to fix but they took unnecessary about 2 1/2 to 3 hours time without change tire & I missed my office . I bought tire protection plan of (appox )900 dollars after few days of bought the car from sales dept of Toyota Huntington, But the service dept denied becaused they told it did not update in their computer. I used 3 Honda cars not Toyota & this first time I bought Toyota last year, I feel good of Honda service they are taking less time,quick & behave nice. I made appointment earlier with toyota but I thought they didnt care of appointment they took care randomly. I am really disheartened about Toyota service. I wish for better service.

Great service, clean facilities and waiting room. Happy to bring my vehicle here for the services on the few occasions theyre needed.

Terrible customer service. Unclear with communication across employees. Very unprofessional and inconsiderate when dealing with customers. I will be taking my car to another Toyota location moving forward. Do not bother with Toyota of Huntington spend your hard earned money and time somewhere else.

Sunny Dalavai at Huntington Toyota service is amazing. He really listened to my concerns and made all great judgements when it came to my car. I really appreciate him and all the service technicians for being honest and friendly.

If you need service I definey recommend Toyota of Huntington. Gus was an excellent service advisor. Nothing but great things to say, Gus really took the time to make sure I had everything I needed and I was covered.

I had an appointment to drop off my car for its first oil change change. I arrived before the scheduled appointment time and pulled into the drop off area. I was given a number and told I had to wait in the lounge area to be called by a service advisor. After more than twenty minutes of waiting just to drop off a car I asked when a service advisor would be available I was told very rudely by Juan Vargas a service advisor that I could not have been waiting for more than twenty minutes and that all service advisors were busy with other customers and I would have to continue to wait.I left the dealership and went to Penn Toyota to get the oil changed where it only took a few minutes to drop off my car for service. Great service with very professional staff. If you want quality professional service go to Penn Toyota.

Great place Kendell KenSell sold me my car and I have been happy ever since. Thanks for the KenSell Experience

Excellent service. Toyotas are great cars and Huntington Toyota service do a excellent job with servicing the cars

Employees are friendly and knowledgeable. Very clean and spacious. Has door to door pickup and drop off available. Prices are a bit high although I understand that this is normal for foreign cars.

For a small service it cost me alot of money

Good customer satisfaction