Very rude people unprofessional the whole staff marsell is the worst ever they need better communication skills you cant talk people any kind of way and thank they wont get back at you

The best people you ever meet to help you and have respect and treat you like you should be treated I love getting all my items from buddy in Hueytown 🥰

Melvin and Marsell are the best... If you looking for quality service and the best customer services Buddys is the Furniture place for you... Being serving me and my family for 5 plus years...Thank you Guys...

Marsell have great customer service every time I come in the store everyone are very friendly....

Worst place to ever buy anything the management & employees are completely trash

Wish I wouldve read the reviews before hand but needed a bed quickly and i love my bed. However the customer service is terrible, the calls and rudeness is beyond me but i love my bed cant wait to pay it off cos chillllllleeeee omg lmao! I was considering getting mattresses for my daughters bed but decided to buy hers elsewhere. Also I thought i was getting a new mattress, upon taking the mattress cover off to wash it realized Im paying for something somebody else has pooted and drooled on and apparently wasted red kool aid but hey guess i gotta deal.

Very pleased with the service I received. The staff is professional and friendly.

I recently moved and my daughter needed a bigger bed. I’ve rented from Buddy’s previously and had a decent experience. However this time wasn’t so great. I went in to purchase a bed and mattress for my daughter from Melvin and was told that he would call me that evening once he tracks down a mattress. Never got the call from him but received a call the next day from one of the female workers. She explained to me that they would pick up a mattress the following week, which was fine. Friday of the following week I went in and looked at the mattress with Marcel and wasn’t too pleased with the way the mattesss looked. Marcel said they had a newer mattress in the back that had been delivered to a customer on Saturday and picked up on Tuesday but the mattress was brand new. He stated the previous customer only returned it because they dropped it while delivering it to her and it had a spot on it from hitting the ground. So I went with it. My price went up from $600 to around $900 because I chose the newer mattress. When the bed and mattress set was delivered, the mattress and box spring were mix match and after sleeping in the bed my daughter broke out with red bumps all over her. As well as my niece that spent the night and slept in the same bed with my daughter. I called Melvin on Monday morning to pick the bed and mattress set back up. They didn’t call to come until around 3. I also took my daughter to the doctor and she was diagnosed with having bed bug bites. Today is Wednesday and I still haven’t heard from the owner and no one has called to discuss treatments for my home. Melvin did say it wouldn’t be a problem but from my research bed bugs spread quickly so immediate treatment should be priority. Also he told me I can call around and get some quotes. The one quote I told him was $2800 from a pest control guy. He replied for some bed bugs. I told him yes but Marcel said when he came to pick up the bed that Buddy’s has a contract with a pest control company. He told me the $2800 was probably for a year worth of treatments. But from my research you can’t just spray once for bed bugs. But I’m not understanding why I would have to get a price quote, seems like something they should be doing. And they can find a better price quote. My home just needs immediate attention. I am very disgusted and dissatisfied.

Awful company. Dont use them. I was in desperation when I reached out to this company for a washer and dryer. They call you many times when your bill is due. They dont let you as a customer must pay you bill. They rather harass you several times a day on your due date. They dont take in consideration that people might work over night hours and such. I finally had enough and let them come get their over priced junk. The kid that removed my washer pulled the piping up and now it is leaking all over my house down the walls. Just absurd.

Seems like I was forever making payments and they always tried to say that I owed more than what I’ve paid on the balance from my last payment. It’s probably best to not buy anything from this store unless you buy it and own it right then and there. They will harass you upon due payment by payment time. I mean constantly call.

These men were very unprofessional and the only reason I went with them was to support my race. That ended quickly. I returned everything and will never ever do business with these people again. Buddys in Alabaster is so much better and Im sticking with them!

I love this place they always get what I need and never had a problem out of them customer service is always awesome

I am pleased with buddys but I will only shop when Melvin is in the store he makes you feel welcome he is very caring and he makes you feel welcome I rate him a ten great manager be blessed Melvin!

Im always treated very well. Rates are reasonable. Marcel is very polite and professional and friendly! Will use them again!

Very Unprofessional And Rude

They took our money without our application even being verified, then told us that our furniture would be delivered between Wednesday and Thursday. They gave us a time for Thursday between 12pm and 2pm, gave us the run arounds about some references not being verified. They close at 7pm here it is Thursday at 6PM still no furniture. Very unprofessional.

Let me go ahead and give this horrific place a good review, Idk bout others but c if yall agree, I swear did someone beat the ignorant employee MELVIN with the biggest, hardest STUPID STICK. The reason I say stick is bc he fell out of the stupid tree and hit every branch all the way down.

You pay on this stuff over a year and still don’t own anything and even after u have been a loyal customer (maybe late a few times but always catch up) they harass u to no end....u guys can come get my stuff Friday when I get back from out of town....my account is under Amy rice bc I know for a fact I should at least be paid off or almost paid off on my sofa since I’ve had it more than a year...I will be expecting u Friday morning....I can get overpriced furniture anywhere without paying on it for years ....thank you and Marcell treats I like a criminal every time he talks to you

Bad service rude bald general manager want to be. Never return was lied to

Very rude and unprofessional.