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VCA Countryside Animal Hospital of Howell
2745 E Grand River Ave, Howell, MI 48843, United States
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VCA Countryside Animal Hospital of Howell

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Ch
Review №1

I’ve been taking my dog here since we got her. Yesterday was when I felt the MOST grateful for their exceptional service. My dog wasn’t feeling well and I didn’t know what to do so I called as soon as they opened. Izzy was extremely kind and empathetic and got us in within the hour. They let me come in with her and all the receptionists greeted my dog by name. They were thorough in making sure to check EVERYTHING and provided fantastic care immediately. Izzy deserves all the praise, doctor Warren was amazing and so were the vet techs!

Gr
Review №2

I can only speak based on my own experiences and I have nothing but good things to say about the staff and doctors here. They helped me foster an abandoned and neglected neighborhood cat and theyve also enabled me to provide the best of care for my furry friend Sophie (also a rescue).Veterinary services CAN be expensive depending on the services needed and the level of care desired no matter where you go. But the folks here have always been understanding and nonjudgmental no matter what decisions I make regarding my pets care (even regarding the most difficult decision of all, whether or not to euthenize a beloved animal).Further, they have provided me with both information and informational videos via the VCA system to help me mitigate the costs of things like dental procedures by teaching me how to be pro-active about such things myself (e.g. after several months effort I now brush my cats teeth every morning without any fuss, and guess what?; at her last wellness exam her teeth are looking good, no dental required).My sincere thanks to the doctors and staff here for helping me be the best pet owner I can be, but even more, for helping me give the best quality of life I can to my furry friend Sophie. A special word of thanks to Dr. McNeil: thanks for giving me the peace-of-mind that comes from making informed decisions and for the compassion you showed with Mars. I will never forget. I expect he and and about a kazillion other animals will be waiting for you at the rainbow bridge. :)

Ne
Review №3

Just left with my 1 year old kittenWell check,shot,etc.first time visit...Pleased with timing,friendliness of staff,vets accurate direction and kindness of our furry family members💚And,I believed to be very reasonable in cost.ive visited 4 vet offices in my life and can compare.

Ja
Review №4

Doctor Warren was absolutely incredible. Taking the time to make sure I understood everything, all with a caring attitude. Going above and beyond! Thank you, and Ill be sure to take my pup here for all future needs.

Em
Review №5

My dog literally cant wait to get out of the car to see her friends here at VCA. Even my cat doesnt seem to mind going in for his vaccines and check ups. They have been great with both our pets and so patient and helpful with us as new pet parents. Even through Covid they are happy to answer any questions we have over the phone. I would absolutely recommend this place.

Ca
Review №6

Our first experience here was unfortunately having to put our 14 year old dog down. They were able to give us a couple more days with her where she was comfortable before we had to take her back to be put down. They were fantastic throughout the whole process. Weve continued to come here with our current dog who just had her first litter of pups. Our most recent encounters have been with Dr. Kennedy who is very compassionate and caring. They squeezed me in the other night an hour before they closed because I was concerned about our 2 week old puppys breathing. Ill be recommending them to family and friends for their furry family members.

su
Review №7

Many bad experiences with this place with my family pets throughout the years. very overpriced for the service as well.

Ni
Review №8

Edit: Response to owner 10/26/2020: I dont need any correspondence with you, my animals are not your patients. I would have rather you guys were compassionate and understanding in the first place. Please just be mindful of your Howell location and work to be better now and in the future so no one else has to have an experience similar to mine. Thank you.Please NEVER take your animal to this Howell location if you suspect they are dying or have to be put down. I waited an entire year to post my review, but I still hear bad things about this vet when it comes to putting your LOVED animal down. I know the Hamburg location is way better for that.I brought my cat in last fall because he was jaundiced and he was obviously having some issues with his organs because that’s what jaundice means- He was a very light tan color naturally so it was difficult to tell- I only noticed because I was looking at his teeth and his gums were jaundiced. I called the vet immediately when I saw it and they let me take him in even though they were set to close about an hour later. When I took him in, they were nice at first, doing a blood test and the vet told me his kidney, pancreas, and liver were shutting down and she wanted me to go to an emergency animal hospital but it was a grim diagnosis. WELL this regular appointment was a couple hundred dollars already and she told me this emergency visit was going to be $2,000+ that I did not have. It was also very unlikely any meds would help him since he was already jaundiced and 3 of his organs were shutting down. I had just watched a friend with a cat with a similar diagnosis give her cat meds and he ended up withering away over a period of weeks and dying on her floor alone (she had to work). I did NOT want that for my baby, so I told the vet I could not let him go through that and I decided that he needed to be put asleep so he didn’t have to suffer like that.Once I made that decision, the vet’s demeanor changed completely. She was rude and rushing me. My friend was also there to be with me, and even she noticed the mood the vet was in, so it was not just me. She was very short with me and she wasn’t even clear when she was giving him the meds to put him asleep that he was about to stay asleep- I thought it was the pain meds but she had given him that shot moments before and didn’t let me know. She rushed me, didn’t give me a second with him before she picked up his body and put him in a box for me. She rushed me out the door with him and that was that. I took him home to bury him. I did not get a foot print, which is customary when an animal has to be put down. I did not even get an “I’m sorry, this is hard to do.” I got nothing from this vet except attitude and feeling like a burden. If it was such an issue with her, if she just wanted her day to end, if she just didn’t want to deal with it that day- then she could have given me the option to give him pain meds and take him home for one more night. Anything would have been better than her attitude towards a completely obviously grieving cat mom.I was obviously emotional the whole time because he was my emotional support kitty for 9 years- since he was a kitten. I was shocked and disappointed when the girl at the front desk saw me crying and she had the gull to say “Aww she’s crying!”- NOT professional and NOT what you should say to someone who is obviously in emotional distress. I still think about that girl and hope she doesn’t continue to say things like that currently.To make matters worse, or to me at least, a couple weeks later I got a sympathy card from the vet (not the same location) that was so extremely sloppily written that I could barely read it. WHAT IS THE POINT of sending something if it looks like chicken scratch? If it was done in a rush and so much trouble that it couldn’t even be written nicely, then don’t even bother.

Ka
Review №9

I have never been shown more compassion and care. This was my first experience with VCA Howell, but the staff and doctor were incredible!!! Thank you from the bottom of my heart for taking such wonderful care of my Murphy.

An
Review №10

First time coming here, called in a panic and they got me in within 2 hours of calling. Everyone I spoke with in the office was so friendly, caring and courteous. We were called back almost immediately and the tech and doctor were wonderful.Great pricing as well! They go over everything with you beforehand.Thanks again VCA countryside!

Ki
Review №11

I recently accompanied my friend and her dog to her vet office in Hartland and could not believe how unfriendly, apathetic, and uninformative the staff was... which made me realize that my vet office deserved a shout out. My family has been taking our dogs to Countryside in Howell since I was 7 years old. Now 32, both of my dogs have exclusively gone to this office even when I would have to drive from Ann Arbor (I would honestly drive there even if I lived much further). When my last dog got sick with cancer, Dr Kennedy let me cry to her on the phone and made herself very available to me during a tough time. She is brilliant, and I trust her completely with my little loves. I have also seen each one of the other vets during emergency situations and have complete faith in them as well. When I lost my boy on the worst day of my life, the entire team was so caring and empathetic. I later received a beautiful card with kind messages from both Dr Kennedy and Dr Warren who was the vet with us on that day. The entire office is full of dog lovers. The receptionists are constantly in the lobby loving on the dogs. The office is always very clean. Special shout out to vet tech Casey and receptionist Bethany for being wonderful humans.

Ca
Review №12

I just put my fur baby down at 6 years old he had cancer. Everyone there was so kind and thoughtful. I have been going there for 13 years and would never go anywhere else. The vet was very kind . 13 years ago I went somewhere else to have a dog put down and they were mean to me. I wish I could name the place but I don’t want to get in trouble. It was here in Howell.

He
Review №13

We had our Papillon neutered at VCA. They took very good care of him. He healed quickly with zero complications. They were also very sensitive to our needs -- concerns, follow up care, and schedules. We highly recommend VCA of Howell.

Ni
Review №14

I trust them, it’s clear they love animals, and are sensitive to people’s feelings towards them. Sometimes a vet visit can be scary and upsetting (for pup and their owners) and they handle it with grace and clear answers, couldn’t ask for more. Thanks countryside.

Lu
Review №15

The receptionists are so niceDr. Walling was very informative and educated me regarding my dogs issue. I really would recommend him highly. He is as nice as he is professional.

Li
Review №16

The VCA Countryside Animal Hospital of Howell team has been caring for our Rat Terriers, Bob and George, for almost 6 years now. We are treated like family. Everyone is very friendly and caring. Recently, our dog Bob has been experiencing digestive issues. Dr. Kennedy has been so compassionate and supportive through the whole ordeal. Even answering questions after hours! She has been a God send. Im overwhelmed by her kindness. We are so grateful to have such great care for our furry family members. Looking forward to many more years of great care at VCA!

Da
Review №17

I have been coming to Countryside Veterinary Hospital since 2006. The staff is wonderful and kind. My English Bulldog, Magoo, loves Dr. Kennedy. In my opinion Dr. Kennedy is the best vet for our dog. She always listens to what concerns we have and helps us make sure he is healthy. I would highly recommend Countryside Veterinary Hospital for any animal. They are wonderful, passionate, and there to help people with there fur babies. Thank you for everything you do!

Me
Review №18

This vet office has been great for me, each location has a friendly staff and Dr. Kennedy is by far the best and most knowledgeable vet I have seen. We have been frequent visitors over the last year and a half, Dr. Kennedy has always been so caring and great with my cat and goes above and beyond. Thank you VCA Countryside for everything!

DA
Review №19

Very professional and caring.

DD
Review №20

I called Dr. Dawn Kennedy in a panic at her after-hours emergency number because my little doggie had picked up a toad after a rainstorm, spat it out, and began to foam at the mouth!She was so nice, just called herself Dawn without any attention to her well-earned DVM alphabets relating to her profession. She calmly told me that poisonous toads, like the Cane Toad, dont live here in Michigan (yet), that the little toad just left a bad taste in Daisys mouth that can be alleviated with a rinse of water, or food. All is well.Thank you Dr. Dawn, we look forward to being your brand-new patients!

La
Review №21

Yesterday I took my dog in for a rash. She was diagnosed with severe hip dysplasia previously. When Dr. McNeil was trying to see the rash she forced Kiahs hips down. My daughter said Kiah was shaking as she was forcing his painful hips. When she got her hips down she pulled her front legs forward to get her to lay down. Ive been SO upset since I left the appointment and that I sat there blindly trusting her because she was a vet. But why would you EVER do that to a puppy that you know has hip problems. Why wouldnt you use a treat to get her down? Ive seen Dr. McNeil before and she always seems annoyed that shes there. Not warm and caring like Id expect from someone working with a puppy! This is NOT my first bad experience there either but Ive been stuck because we paid for the puppy plan. Dr. Warren was also awful to us previously. I took my cat in because she was losing weight. I knew something was wrong!! He was very rude and said I wasnt giving her enough attention. He was VERY mad that she wasnt up to date on her rabies. And basically forced me to give her a shot. Even though she was very sick and I had to put her down a few days later! I should never have had to pay the $50 for her shot as she was that sick!!!! At the very least he should have waited to se her test results. She was an indoor catVery loving! Theres many more like that. The staff is amazing but the vets are awful!!!

Ke
Review №22

They were compassionate and caring when dealing with our sick cat from beginning to end. They helped us as much as possible and were so sweet with my wife and I when we had to put our cat down.I guarantee when I get another pet, it will go to these veterinarians.

lo
Review №23

Not even patients here but now I am! Red barn vet wont even put my cat to sleep today no time, no emergency service. My new vet came highly recommended and they are able to help us today. Finally a vet office that really cares about our family!

Er
Review №24

I really respect how much the entire staff cares for all of the animals they see. They really want them to live the longest healthiest lives possible. The staff really takes pride in running a clean, organized, and welcoming practice. I highly recommend them.

Ch
Review №25

Truly the best veterinary staff. Dr. Walling and all the staff were truly wonderful every step of the way with our french bulldog, Dracula. Would never go anywhere else.

Ra
Review №26

Amazing, amazing, amazing. Really caring and truly passionate staff. I had to put down my little baby cat Missy, and will continue to return here for my other healthy fur babies!

Mo
Review №27

I would not recommend this vet to anyone. I recently moved to Howell from east Lansing and my cat does not deal with vet visits well at all; has to be sedated to even get a temperature reading. My old vet, East Lansing Veternary Clinic (who I HIGHLY recommend) knows my cat does not deal well with visits, called in a prescription food to VCA Animal Hospital because they are closer to us now and my cat was having tummy issues. We picked up half the prescription and were told that we could pick up the other half later if our old vet called it in again. Our old vet called it in and VCA told us they could not fill it unless we brought our cat in-a non option (after throwing a fit-which we hated doing, they finally gave us the other half of the prescription but told us if we want more we will have to make an appointment ). We called our old vet and they said that all vets usually work together and they were shocked by how VCA treated us. Moral of the story, VCA puts money above the care of your animals. Do. Not. Go. Here.

Mi
Review №28

Im not sure where to start on the Awesomeness of this place. I brought my cat (Spook) in for a declaw on 12/14/2015. I was very reluctant to have this procedure done and was extremely nervous about it.The great experience started at the front desk. The gal that did all the paper work set up was so sweet. The nice thing is They didnt just take Spook and send me on my way I went into a room with Spook and a gal came in and chatted about the procedure and answered all questions I had.After the procedure the Doctor (Doctor Kennedy) Was kind enough to call me and let me know that Spook did amazing and was recovering very well. I was so glad to hear from her as I think Spooks procedure was harder on me then it was on him. :)..I then went to pick spook up the next afternoon and the gals were so awesome, they were kind and had a great sense of humor nothing but a joy to deal with and chat with..The following morning I was on my way to work and I got a phone call from the office checking to see how Spook was doing.. That meant so much to me.Here we are 10 days later and Spook is fully recovered and back to his amazing self.As far as Im concerned a 5 star rating is not enough!!!!THANK YOU ALL SO MUCH AND MERRY CHRISTMAS!!!Mike

Au
Review №29

I love taking my pet to Countryside Veterinary Hospital. They are truly caring Vets and care about every animals that comes through the door. The staff are great and I would highly recommend.

Do
Review №30

Countryside is the best vet clinic in the area. We had a puppy that had a severe intestinal issue that could not be fixed, the vet took the puppy over night on her own time and made sure the pup would be ok and not in pain. Dr. Wood and the staff take great care of my two dogs Pawlmer and Porter. I cannot say enough nice things about Countryside Vet Clinic.

Am
Review №31

I have been a client with Countryside vets for 13 years. Since the conversion to VCA, labwork prices have gone up by around 4 times the cost and the quality of care has gone down. It was never a concern with my dog when they had the previous staff. With the new staff, they wanted to muzzle my dog for X-rays and blood draws; this was never a concern before. Then recently, I was given expired medication (dated 1/2018, 2/2018 & 5/2018 in 4 separate foil packs; hard to believe this was not seen upon putting together the pack of meds) for my now elderly, disabled dog. When I spoke with the staff regarding this, Casey, the vet assistant indicated that is all they send us. Casey was able to provide medication that was dated 6/2018. Well, the date this happened is mid-6/2018 and that is the expiration date. I was not going to pay for $60 in medication that is expired or about to expire for my elderly dog. The condition was treatable and I did not want him dying from a treatable condition. This medication upon a Google search indicated it is very susceptible to light and degrades quickly upon expiration. I asked multiple times for the office manager, Nicole, to call me. I received no phone call. Both times I called and asked to speak with Nicole, I was told she was in a meeting. I was able to return the medication for a refund. My dog was on antibiotics back in January. He had to go 2 rounds of the antibiotic and I have to wonder if that medication provided by VCA (and in a regular prescription bottle, so no way to tell) was expired and that is why it took 2 rounds of the antibiotics to treat a minor condition. I have transferred both my cat and dogs care to another vet office. I am much happier with their care at the new office. The foil pack medication expiration date from the new vets office is 11/2019. My dog has completely recovered with 1 round of medication. In my around 2 years experience with VCA of Howell, it does seem $$$ is now the priority, not the care of our beloved animals. UPDATE: I emailed your hospital manager. No response. Its interesting bc you have all my contact info as you have for 13 years. You dont need me to email you to contact me.

Ra
Review №32

Im so grateful for the caring staff at Countryside. We had to take our 17 year old baby on the weekend, and their compassion and understanding made a horrible situation somewhat less awful. Thank you Countryside for your patience and care.

Li
Review №33

I have been bringing my pets to Countryside Veterinary Hospital for years now and I would highly recommend them. They do such a great job in all aspects I cant really think of anything they could do to improve.

Ma
Review №34

The best vet there is !! EVERYONE who works there is the best...kind, helpful, caring and priced so that you can take care of the pets you love. Thank your all your help over the years.Marie

Co
Review №35

My family took our 1 year old dog to be neutered by them. Their vet cut our dogs urethra completely severing it from his bladder and also removed his prostate INSTEAD of a second ball. The vet then sewed up our dog and sent him home. Two days later we took him to MSU since he didnt/couldnt pee after he came home. At MSU we found out what country side did to our dog. Our energetic playful dog had to be put down due to the carelness of country side. The vet knew be had made a mistake and still sewed up our dog and thought that by sending him home he would die and the vet wouldnt have to acknowledge what he did. Thank God for MSU otherwise we would have No idea of the type of monsters that work at country side. Since this (earlier this week) country side refuses to talk to us or even admit that they did anything wrong instead they are hiding behind their parent company and their top tier lawyers. Do not take your dog to them, a place like this does not deserve to service our community. They have been nothing but rude to us as we grieve for the loss of our very good boy.

Jo
Review №36

I have been bringing my pets to Countryside Veterinary Hospital for over 20 years now and the staff have been wonderful. Very happy with the care they have shown my pets.

Am
Review №37

They are so friendly and so fantastic..Im very glad theyre so close to home

Ja
Review №38

I loved it at countryside veterinarian clinic animal hospital, they take very good care of your animals and are very nice vets with great experience.

El
Review №39

Rates have increased drastically so needless to say, I will be finding another vet.

Information
16 Photos
39 Comments
4.3 Rating
  • Address:2745 E Grand River Ave, Howell, MI 48843, United States
  • Site:https://vcahospitals.com/countryside-howell?utm_source=maps&utm_medium=organic&utm_campaign=VCA_Countryside_Animal_Hospital_of_Howell
  • Phone:+1 517-546-5714
Categories
  • Animal hospital
  • Veterinarian
  • Emergency veterinarian service
Working hours
  • Monday:Closed
  • Tuesday:9am–8pm
  • Wednesday:9am–8pm
  • Thursday:9am–8pm
  • Friday:9am–8pm
  • Saturday:9am–5pm
  • Sunday:8am–2pm
Health and safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair-accessible toilet:Yes
Amenities
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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