Renter Beware! Month 10 of a 1 year lease, the incompetence continues. Now, all work orders have disappeared for this property that were sent through the portal. Very convenient on their end. At this point even calling and being on hold for over an hour produces nothing but getting disconnected. Leaving your number for a call back, dont hold your breath, it doesnt happen. This month issue, toilet leaking into master closet. They fixed the leak, removed the carpet and pad to back porch and left. The closet is now tack strip and concrete. We had to air it out several weeks. No repairs. Every month it is a new item. The repair list continues to grow. The bright side we documented everything, and I mean everything including names.

If you love being on hold and transferred in circles with the same departments then this is the company to sign your lease with!! I just moved into a property and have been having issues since before signing our lease. Was told I’ll be getting a special and now I’m not!?! I was told different things by different people and could never speak to a supervisor!! Make sure to record all your calls and keep files of any emails they send you.

I moved in this. Ice house at 1995.00 a month. We moved in August the 6th. Take in mind we placed work orders during the walk through. Its not Oct 2nd, only 2 out of 13 work orders have been completed.Our house flooded so bad the vendor came out ans fixed it. 2 days later ita back. I hVe called over 60 times, emailed everyone even asked for a credit. I wish I could be let out this leaS. We cant even enjoy the house, I thought water damage was urgent but please. Choose another company this company does not care. No one ever calls back. My work orders been escalated live ated 6 times and still my issues are not fixed we been in a hotel due to all this mainstream paid for 2 weeks but thats all. Im updating but most 9f all hurt. His my first house and Im so miserable embarrassed all out furniture back in storage. Going to call code compliance Monday This is not faar sked for a credit they said when its fixed iys been 3 months I need my rent to be free by this time smh.

I’ve rented from Mainstreet Renewal for 2 years it wasn’t so good at first with all the COVID restrictions but it has definitely gotten better.

I’ve tried to contact this company almost everyday since 04/05/21. They have an option for them to call us back without being on an excessive hold, no one ever called back! Since then I’ve been on an excessive hold for over 30 mins each time when the operator states queue wait time is about 10 minutes. I would really appreciate it if someone called me ASAP! This is unacceptable!

Kevin communicated through out the whole process with me. He even checked on my dogs for me! Thank you Kevin for your wonderful service!

If these thieves arent letting your AC unit die, your house flood, and your pool rot for a living, I have NO CLUE what these people do. This is the WORST residential decision Ive ever made in my LIFE. These people and the people they hire are a joke. Updating the new WORSE status of my property. I cant even be peaceful at home or enjoy the home I pay so much for.

Scheduled maintenance quickly.. sent knowledgeable and professional tech. Arrived early. Addresses issue and put in work order for it to be properly fixed. Also found issue that needed immediate attention and that is scheduled for tomorrow.

I have an issue with the electrical wiring in the kitchen, I place the order Monday morning, I checked on the status today Tuesday and was informed that this work order would be completed in 3-5,, days. I have an issue with that in that this an electrical issue that is very serious and the fact that the upcoming holidays without lights in the kitchen is unacceptable not to mention the fact that this could be a serious issues which needs to be address NOW.

1 star is generous. Tried for 5+ days to just get a human on the phone and could not. Sent multiple emails, and only received pre-written emails in return, leading me to believe the agent is not even reading them.

This review is for the maintenance guy who comes to my rescue alot lol im a tenant that likes to keep things in good standing and running properly so when I call every season to have the ac/heat checked or because my bathroom faucets always have an issue I always get Kevin. Kevin thank you for your services and always being friendly! I can always trust that you will fix it and if you dont you always find someone who will! Thank you alot Kevin!

Main Street Renewal staff has always been professional and eager to help. Kevin is pleasant to work with and trustworthy.

I dropped from 5 stars to 3, one star for each of the genuinely helpful people at MSRenewal. The first one is for superstar maintenance man Kevin! He really knows what he’s doing and you can tell he enjoys doing it. The second star is for Reñe, behind the scenes at the desk, but he’s just as diligent as you would be if you could do it yourself! He explains things so clearly that you’re not left wondering. (Others don’t tell you in detail, causing you to call back because things didn’t happen when they said). The last star is a potential, but working alongside Kevin, there’s no doubt he’ll also be great!

Its a blessing for me and I am appreciated for all things.I have a few repairs that need to be done but, overall it is good.Happy 🆕 Year Everyone And the lady Gabriela was wonderful and deserve a RAISE..BE SAFE!

This is so unprofessional. I am a Realtor. I showed one of their houses on a Saturday, he wanted it and to move in Sunday (he was staying with friends). He moved in March 1st this is April 29th and my company has NOT received the commission. Now, Im pretty patient. I sent the necessary paperwork to the agent. She didnt bother to tell me that I put the wrong commission on the paperwork. I called after 3 weeks to ask where it was. I had to call her to find out what I had done wrong. I redid it immediately. Still nothing. I emailed her. I called her the next day. Text her. Called her again. Still nothing. I am sure they are collecting their rents so accounting should be working out of the house. Lousy customer service. Lousy professionalism. Lousy communications.

Lily was great in answering my financial questions and also very professional.

According to the recent review I’m declining to to move forward with any application as it would seem that care not for their residents.

Javier, the customer rep was outstanding. He was very polite and knowledgeable. It was a pleasure speaking with him.

We moved and one of there homes in November there stealing money they stole 25,000 from me they said I have to pay the fulls year rent because of my kids trust fund paid but they put me out and want give me my money back when we moved in there were big roaches carpet was dirty there scams DO NOT RENT OR BUY FROM THEM

I highly recommend you NEVER rent from this company. We recently moved out of our rent house because we finally bought a new home. When we were getting ready to move out my husband emailed someone to make sure of our move out date they told us 4/17. We move out and about 3 weeks later we get a email saying we owe an extra months of rent and won’t get our deposit back because we broke the lease and there were minor things they had to fix. They claimed we moved out too early but actually we moved out the date that they emailed. On top of that right after we move out one of their maintenance men broke the garage door and they proceeded to blame it on us and wanted to charge us for it. My husband is still currently trying to email someone about our deposit but for some reason they all act like they know nothing! Horrible!

This company is horrible. The homes are infested with roaches. They put false charges on to your account. And even if you leave the place clean when you move out and nothing is broken or messed up they will still try to find a way to keep your security deposit. I will not recommend this company to anyone.

I have been with main street for almost 2 years. While I cant say much for their move out process seeing as though I still live in one of their homes, but will be moving out soon due to no fault of theirs. I can say I have never gone more than a week from my maintenance request to them coming to fix whatever the problem is. They have always been quick and polite when they come and fix things, and Im pretty needy. I appreciate it so much since Im moving soon and I want to get the house back to as good as I found it. I have no complaints and hope my move out process will be just as good. Would recommend.

I wish fewer stars were available

I love Kevin he’s always is in a good mood with a cheerful attitude. Communicates effectively in and out with a job well done.

Veryyyy quick and detailed oriented he got the job done and wasnt back and forth going to get tools..he had everything on hand and HE DID A VERYYYY GOOD JOB

Multiple problems with this house and staff again and again. The lady in the office hung up on me because I was reporting and maintenance issue. I immediately called back and was told she was in a meeting now.The maintenance crews are good people but for the price of what I am paying we should be getting better service or service at all on some of these problems.Many electrical outlets are broken because they are not mounted to studs behind the drywall and they will not repair those. The deck boards which Ive mentioned many times have never been fixed. They only send somebody out to look at them and put a couple screws in it and that does not solve the problem. The front door I have had three people come out to take a look at it and try to fix it. The master bathroom sink has never worked correctly. The master bathroom shower doors do not function properly. The brand new dishwasher did not drain and leaking underneath the sink area which started growing mold (thats what I was discussing with the lady in the office when she hung up on me) their solution to fix the dishwasher was to buy a brand new one it was exactly the same as the old one and after installation the dishwasher did not work and we have had the same problem happen again with it not draining. I had to remove the boards under the cabinet to clean the mold myself. Many bathroom fixtures had to be repaired shortly after moving in as they were not attached correctly. I have already spent many hours dealing with all of these problems so Im not going to run through the house to take photos but I will post the after photo of them repairing the door. this is my front entry door. I have read many reviews from the past few months and it doesnt seem anybody responds so I will be copying and pasting this to the Texas office which is their main location. Maybe somebody will reimburse me for my time dealing with this especially with the very high rates we pay.

I’ve recently moved into a property managed by Main Street renewal and am not impressed. The home was infested with roaches and although they have sent an exterminator to treat we still see living ones in the kitchen, bathroom and occasionally the bedrooms and now it is our financial responsibility to treat them. How should I be responsible for treating your infested property?? Dishwasher has never worked and we’ve been submitting request to fix it since we moved in and the fact that it leaked water behind the dishwasher and was never properly addressed after having that happens leads me to believe mold is more than likely built up behind it. And that brings me to another issue sometime after living and showering all this lovely mold appeared on the shower which is just another Mickey Mouse clean up job they did on this property. I’ve emailed several complaints and have had no phone calls on emails that do not resolve our concerns also ive just noticed they are saying I have a late charge of 100 I have paid early every time since we moved in. So where is this coming from and guess there’s no one to call and ask because she can never get threw to anyone

I contacted the main office and tried to speak with Will.I was completely ignored and discriminated against!They have kept my security deposit and are holding me accountable for plumbing issues!This has been the worst experience and worst company I have ever dealt with!They will scam you out of security deposit!STAY AWAY from this company!!!!They have thousands upon thousands of complaints filed against them!!!

STAY AWAY. STAY FAR AWAY.I have had two separate leaks in my house and both took over two weeks to repair and they did nothing. Actually still currently have one going on right now. I have water pouring in my house for two full weeks. The ceiling collapsed. This is a pathetic excuse for a property management company. Do not rent from.If anyone has any good lawyers let me know. I need to get out of this actual hell hole.

When theres something wrong you come and fix it

I have emailed the office and called the office for 2 years without a response to obtaining my security deposit back.

My experience with Will is always wonderful. When he come to my home to do repairs the visit is always quick and very professional. Will not only provides great customer service but he also educate me on what the problem was and how to fix the problem if the problem occurs again. Absolutely love the great customer service I receive!!!!! Will thank you for your professionalism.

I am actually Mrs. Osborne, I was a tenant with Main Street Renewal for 3 years. They provided exceptional service. Whenever I called and needed assistance, they sent help right away. I always used the portal to submit my request and it worked perfectly. My husband and I have now purchased a home, I called Main Street today and a young lady named Bernice assisted me, and she was exceptional. She provided A1 customer service, she assisted me with persistence. Many times she could have forwarded my call to someone else. I want to thank you Bernice and Main Street Renewal for an awesome experience all the way around.

Worker: WillVery Professional and made sure the job was completed with Excellence.AWESOME customer service skills andrepresented the business well. On a scale of 1 to 10 I must say 10++++Thanks for caring about your tenants5 STAR!!

I am a REALTOR and work diligently to find my clients the perfect home. One month later, I am still waiting to get paid by this company and another agent in my office has never been paid. I will continue to call and if this issue is resolved, I will change my rating. For the time being, I will keep this as a 1 star and will consider changing it if I ever get paid.

I have been a resident of Main Street Renewal for a few months now. So far everything has been great. Everyone I have spoken to have had really nice attitudes. Upon moving in a had a water issue and it was fixed that day. Other than that the move in went smooth. I love my new home.

Very professional and kind. 5 stars most definitely ⭐️⭐️⭐️⭐️⭐️

Do not rent from these people. Weve been with them almost 3 years. Their customer service is horrible and if you ever need to call them, prepare to be on hold forever just to be told nobody actually there can help you and theyll call you back (they wont). Ive needed repairs twice and both times it took them at least 4 days to come and fix the problem and the only reason it was likely that fast is because I called to complain. Their rentals are overpriced, especially for the condition of the homes. Steer clear.UPDATE UPON MOVING OUT: THIS COMPANY IS COMPLETELY FRAUDULENT. DO NOT TO BUSINESS WITH THEM. They take cheap properties and rent them out high (look at all their properties; none are in good condition) just to take advantage of people who really need help getting a home rental. Then upon move out they charge you fraudulent charges for things they have to fix that they didnt. Do not do business with these thieves. LOOK AT THESE REVIEWS, I AM NOT THE ONLY PERSON THEYVE DONE THIS TO. Love their auto responses as well, which if you read them dont even always make sense. This is the effort they put into their customer service.

After almost 3 months I still haven’t been able to resolve my deposit issue. I can’t get a call at back to discuss why MSRENEWAL kept my deposit. So I was able to find out the owners of all of the properties. Which I’ve decided to write to them and let them know in great detail all the issues I had. If you want this information please let me know.

Honestly I never give five stars. And when I lived in the house I cant say they dissevered it. But when Harvey hit and took everything. They took care of me. They donated money to me. Gave me back my deposit no questions asked. Walked me though the rent termination. So thank you MSR for my experience. Even if it was only to save face they did it right.

Dishonest company. Dont expect your deposit back. I moved because of a damaged home. The home sets on a concrete slab which popped in half. The floor split down the middle. I was forced to live there for months with broken promises of repairing the damage. They waited til the end of my lease and still didnt repair the damage. The also kept my 1300 deposit even tho they knew the house was not livable and was ruled that i wasnt at fault. I was very devastated by this as I wasnt prepared to pay another deposit. They offered to move me to another house but e I decided to move somewhere else and end doing business with them, they kept my deposits. Made up lies as if they didnt know I moved out. I was informed to leave the key in drop box which I did, but they claimed I didnt return the Key. BEWARE. This comoany is not fair and will steal your deposits. The house is still empty 24014 Spring Brair Ln, 77373. I moved out August 2018 and it 2020 and still not repaired and no one is living in it..

If I could rate this company a zero star I would. Worst company Ive every rented from. They dont come out and fix things and just paint over things to fix problems. They didnt make sure the gas line for the oven was connected correctly so gas was leaking in the house for the first month. The alarm went off and the FD was called so we had to have the windows open all night so we could let the gas air out. If we hadnt awoke in the middle of the night my mother, son and I would have died in our sleep. The company never reached out or apologized for putting our lives in danger. They didnt even have the correct outlets in the bathroom nor had the dishwasher set up correctly it still had the foam around it and it could never be used. Called about it and they never came out to fix it. I could go on and go about this horrible company, but Im sure it would be a 10 page paper. They dont ever want to give the number out so you can actually talk to someone about the issues they let you talk to a call center where they have no clue about what is going on and cant even help. Will NEVER rent with them again and anyone who asks about this company I will never recommend. You would think they would try and do better since they have 2 stars but they dont and dont care about there residents.

Between the Lines... MORE LIKE CROSSING the LINES!!! Wow... I have a Whole Lot to Say About this Co. So to be continued. Pull you up a chair and GRAB you a SMOOTH drink. “LET’S STEAL US SOME... SHADE!”

I was very nervous when the property I leased was bought by Main Street..then Harvey hit..I was very strained and stressed after a while I called to see exactly was the plan and found out corporate had no idea about me.. The people the God put to handle my case were truly a blessing immediately i had my needs taken care of..my family was allowed a place to be until we found a home then they helped with that..They have really taken care of making sure we were OK and for a mother and grandmother that means a lot .now all I can say is I cant wait to see the way it goes since we are under them but for me I dont think I couldve had a better landlord.. I truly thank you..

20014 Beechview is infested with roaches and dishwasher leaks water into the livingroom. I cant get ahold of anyone. Did not find out the place was infested with roaches until we did the final paper work. DO NOT RENT FROM THESE PEOPLE! My son has autism and sensory issues and hes freaking out and theyre saying that we have to stay here because we signed a lease I have documentation to prove my sons condition!

I called to inquire about a home. I was told a realtor would follow up with me by phone however, I received an email from Nicole Hiller. She responded quickly to my first two questions about the homes and sent me a list. When I began to ask about the flooded homes she stopped answering my emails even though I told her I was in a hurry to move. Despite explaining this to her via email I never received answers to my other two emails. I will never use this service again.

BEWARE OF THIS COMPANY!!!!! Main Street Renewal is bad news. This is day 5 without air conditioning. Main Street continually sends out vendors who either dont know what they are doing or do a terrible job.We have experienced problem after problem with this company.They have poor customer service, substandard vendors who provide poor quality work, long telephone hold times, poor communication with tenants as well as their co-workers, and broken promises. Main Street employees/representatives dont keep their word and are always passing the buck. I have heard many times that my phone call will be returned within 24 hours, only to wait 2-7 days before I have to call them back.Take my word, this is not a company you want to rent from. They are terrible. I wouldnt recommend them to anyone.Current tenants, your best bet is to communicate with this company through email so that you have proof/paper trail.

Awesome and friendly but after moving out of the house they took over 1300$ worth of my deposit. There were never any issues until moving out. When asked to see the pictures from the damages they had none. They lied about the damages. Just know they don’t want to give you a deposit back if you rent from them.

Why can we not give a 0 for stars. Here is a true review to consider. The first issue I had was there was black toxic mold in the house I was renting. The company then waited for 1 month to handle anything with this problem. They then picked the cheap option for repairs. Well the repairs were completed, I asked for test results, they refused to produce them, then I had my own mold test completed which showed mold. Finally they moved me into a new home. They then bumped my rent up by $300.00 without giving reason why. They then refused to reimburse for the damage to my bed, the moving cost, or the medical bills even though the cause of the problem was the home. They then ignored my request to cancel my lease and are now billing me for a month and arguing with me about ending my lease. WORST CUSTOMER SERVICE EVER, NEVER RENT FROM THIS COMPANY OR YOU WILL LIVE TO REGRET IT.

I had high hopes for this company when I initially got involved with them. My agent was great and he really worked with me to get me a home I love. However, trying to get in touch with him ever again or anyone in their office is so difficult. Theres a portal to pay rent which of course always has issues and can only be accessed from certain devices. Maintenance issues are not resolved in a timely manner at all and everyone within the organization seems to have a different answer for the same question. The people themselves are very nice and wonderful, I think its the companys organization skills that responsible for these issues. I will say they have beautiful homes and the process for getting into your new sanctuary is painless and easy. I would recommend them as Im hoping the issues I faced are not faced by everyone.

If I could give them a ZERO I would!! I just called to get information on 4 of the homes they have for rent and this lazy guy did not help me! At all!!! First of all he sounded so lazy to talk, and apparently he could only check 2 of the homes I was interested in. Like am I the only person who finds that odd. I would think that they would be interested on getting business done. Oh and then I had to wait 10 mins till they answered me. But whatever worst customer service!!!

DO NOT LEASE FROM THEM!! They impose fees when they deem necessary. The vendors they send for job orders do shabby work because they want to spend as least as possible and go up on lease every year. You do better by an apartment!!

Took a while to actually move in but so far things are good. Nice home. Repairs are done pretty timely.

I agree,Main Street has been the worst rental service I have EVER dealt with PERIOD. I moved from another city 2 months ago and even after reading the horrible reviews I still decided to give them a chance, which has been a big mistake.They have been avoiding the fact that I have reported an electrical issue so bad that I’ve had to call the 911. I’ve been told lies about them not receiving a bid for almost a week. Everyday someone claims they will call me back and I never get a call back they refuse to put a supervisor on the phone. I wish I would have taken the warnings.

If i could leave a -100000 star i would. Im currently renting a home from MSR and I have had the worst experience one could possibly have enteringa rented home. Where do I start. When we moved in there was obviously an issue with the AC. We submitted a request which the mantainence guy came and told us yeah we told them there was an issue with the AC before you guys moved in, they need to replace it and they know that, just keep sending requests so we can document it until they decide to replace it Well 6 requests later and 1 month of 80 plus degrees in our house, nothing is fixed. Our electricity bill was over $500 because the AC never even comes close to getting to our set temperature of 75. It has reached over 95 degrees today inside my house! I have a 6 month old child and we have been staying at a hotel for over 5 days now because the home is not habitable. Our dishwasher has never worked. We have sent 3 requests to fix it and still nothing. We have two leaks in our room that are now growing mold, have sent multiple requests to fix, still nothing. Our backyard has a sewage leak and is like a mudslide, again multiple requests still nothing fixed. Received an email stating they cant terminate the lease, but could give a concession after everything is resolved. I guess we didnt realize they would never resolve anything. We are literally going insane having to pay for this property we cant even live in! I have rented a lot of houses but this is becoming comical how poorly ran this company is. Really sad honestly because we are human beings and cant even live in a house that we pay for. Please stay far far far far far away. I cant stress this enough. They will just keep sending companys out that either dont know how to repair your problems, or dont have the green light to actually repair it.Updated review 9-3Here we are again. 3 days now with no AC. Have been staying in a hotel for 3 days. Claim they will reimburse hotel but we have to pay rent now too and just wasted all this money on a hotel. AC repair guy came out, couldnt repair it. Needs a Green Light to replace a part. Waiting on the company to ok the replacement. Guys, it is over 100 degrees. We cant stay at the house, we have to waste money on hotels and food since we cant be at home and cook our own food. I am contemplating ruining my credit and getting myself evicted because of this nightmare. Stay far far far away everyone.

Ive been a valued tenant for two years now, Ive referred three families and they love it 😍 as well!! MainStreet is a great 👍🏿 company to do business with! I love Rosa, Matilda, Mitch and the maintenance guy Fernando! Its other great folk there too Ive just become fond of the ones I mentioned! Theyre all very professional and being a valued tenant as you go in the office you feel like youre appreciated. The staff is very professional and take care of their tenants needs in a timely manner!! MainStreet youre the best hands down!!! My family and I are looking forward to many more years with you all!!! Keep up the great work! Did I mention all of their homes 🏡 are immaculate with brand new appliances!

If youre thinking about leasing your next home through this Property Management Company you may have second thoughts after reading ONE of the MANY terrible experiences i had to experience as a tenant through MSR.The vendor/worker that was hired to fix my roof did not complete the job. On Friday October 13, 2017, while i was at work my son (age 16) was approached by one of the workers going into the house after school. He was asked if he wanted to make some money helping with a job. Of course he said yes as any kid would. Shortly after, my other son (age 13) was approached as well as a few other kids in the neighborhood. The worker asked if they wanted to make some extra money, with the impression and promise that they would get paid on that following Thursday once Main Street Renewal paid them for the job. (Did Not Happen). Fast forward those kids worked their Friday Saturday and Sunday all day Saturday and Sunday with blisters on their hands. Then to not get paid not $1 is just not right. When I told them hiring kids slaving them to do their job has got to be illegal, his response was, it will just be a civil lawsuit so take me to court. Then he said i would end up paying more taking him to court anyway. The vendor was paid for a job they did not complete. I was never notified anyone was being sent to repair anything, because the work order request for my roof was sent way in July. So they were sent 3 months later? I have reached out to everybody at MAIN STREET RENEWAL but the Ceo/Owner himself, with no response nor acknowledgement for this issue. I am now going to seek legal advice to see what the next step should be.

For customer service in Spanish it is very complicated. They should have more agents. Long wait to get a Spanish speaking agent.

My wife is a Broker and they post signs in the yard for months and leave the poor property empty for month not returning calls or emails. Report them to your local licensing board and MLS. They need to post accurate information and respond to the code of ethics. Not to mention time is of the essence.

I can write a book. Well first when I moved in my house in the Houston area it wasn’t clean. The grass was waist high. I’ve called several times and put in a maintenance request I picked a date and the maintenance guy comes when ever he wants to. Before Hurricane Harvey hit my AC furnace went out I called them to fix it they didn’t. They didn’t even Accommodate us until they could come out. Their call center reps are so rude and they have drop calls. I wouldn’t give them a star at all. This is thus far the WORST company that I’ve ever rented from. No one haven’t tried to reach out to me since all of this went on. 👎👎👎

I have had the worst experience, rented twice and both homes took weeks to repair, first home had rotten sheet rock and rotten plywood on outside causing rodents and squirrels to nest in my attic very disappointing, carpet was later prior to my move in which was infested with fleas from previous renters.. complete nightmare.. 2nd go around it was even WORSE, I had active mold for over two moths which I made them aware of plenty of times and no resolution, then I Put in for my move only to find out they are trying to keep 1946.00 of my money not for deposit but for overpaid rent and had to the nerve to tell me I’m wrong when there CONCRETE PROOF IN THE RECEIPTS!!!!Math will add and subtract the same FOREVER

I never write reviews and always have be one to give people the benefit of the doubt. My home has multiple issues that have not been resolved for years now. My family and I have had to suffer from multiple issues in this home. Bathrooms, Kitchen sink, and other ongoing issues like when a water pipe busted after renting the home for a month and water went into my garage and living room. Some one came out to fix it and took out all the sheet rock in the garage but never replaced it not only that the garage has BLACK MOLD.......AC vents have moisture from the house not being properly weather sealed and has mildew. To be honest I will have to get the proper people are involved like the state because this is wrong.

Hey there. Let me start with saying that I can count on one hand how many times Ive actually taken the time to write a review. However, I find myself so deeply troubled by the service of this company I must do this review. As of today my sink, toilet, and pipe in the ceiling have been leaking constantly for over a week. I finally had someone show up yesterday to fix these issues only to have him say he doesnt have the tools or equipment to handle the job. He proceeds to tell me that if I dont call every day, multiple times that he wont be back due to MainStreets unavailability. He is a third party and needs approval to come back, and they hardly ever respond to his companies invoices. So as of now our family of five cant use our kitchen sink, master toilet, and our bedroom ceiling is leaking and growing black mold. When we moved in we couldnt use our stove for over a month because the outlet was shorting out. The list goes on and on, I will spare you the time. Stay away unless you absolutely must be with this company.

Yanidd and Amanda are very helpful. The only concern I have with this company is that they take so long to process everything; even the smallest steps are stretched into 2-3 days of waiting, calling, and wondering. Other than that, they have plenty of homes to select from and will work with your situation.

We rented a house from these people in the Houston area and during this past hurricane the house flooded really bad. Well we had to evacuate and we spent the following two weeks living in a hotel room. They absolutely did nothing to try to help us out. When I contacted them they pretty much said we were on our own and that we were stuck in the lease, still required to pay rent for a house that was going to be unlivable for God knows how long. Well to make a long story short we lawyered up and only then they agreed to let us out the lease. Be careful renting from these people and make sure you double check the area cause they will not tell you if its a flood zone, its up to you to do the research. Also they will offer you their renters insurance for an extra 19 a month, do yourself a favor and get your own cause they will play stupid and try to run circles around with you.

When it comes to maintenance, living in a rent house compared to an apartment can be very different because of individual home owners. Ive been with Mainstreet for three years and any problem Ive had they sent someone in good timing to fix the problem. And there maintenance team always did a great job.

This management company is the absolute worse ever and believe in charging people fees because their employees are incompetent and refuse to properly do their jobs. I moved into their property in January 2018 -that’s a different story and if you could see the pictures from that! Maybe I should have known from that experience and vacated the agreement. Well upon move in I got my own renters insurance. In March I received a notice that I needed to add them as an interested party and increase my liability coverage. I did this the same day. Sent them the updates policy to the provided email. Then in December I received a fee of $25 for non compliance. I called them and emailed them and nothing. My busy life I think they handled their error but come January Ithe same fee. I asked the them again via email because you can’t speak to a person and both response. Finally after constant emails and calls I get a gentleman telling me that he is looking into the issue and will respond in a day or so. I am still waiting and they send notice the other day that the property is being sold. Called cunostomer service and and they refused to get me a manager on the line. But I get an email that the charges are non refundable. I don’t want a refund - I want them removed from my account all together. I even ask if what you all say to be true then why aren’t you charging me for 8 months of non compliance. They have no answer. If you are thinking about using this company then don’t! It took them three times to finally fix a toilet issue. Let’s not talk about the bursted pipe that they tried to subpar repair. Before I pay them for something I don’t owe them- I’ll sue them. Oh I have read receipts on every email I’ve ever sent them. Just hold your employees accountable for doing their jobs and treated people fairly.

If I could give 0 stars I would. This company is a joke. The run around they have given me and my family is an outrage. Id go into details but its still an ongoing matter.DO NOT RENT FROM THESE PEOPLE. They take your money and dont take care of you.

Horrible management company! House was stated move in ready but when we moved in the AC wasnt working. Dishwasher was cooked up nor attached to the counter top properly, water heater wasnt working and along with many other issues with the house. Trying to get a hold of someone or trying to have someone call you back was like pulling teeth. No one would call you back in a timely manner but once you called several times they might have called you back. Opon moving out I called a handful of times to get a walk through scheduled and no one would call me back. The front office would just point fingers at other people instead of dealing with the customer themselves.

I rented a property for 3yrs with MSR i didnt have no issues with maintence or nothing. I moved out of the property, cleaned it up reall good and everyeverything. I even returned the keys back the same day when i moved out. I asked about my deposit i didnt get back because by the time aomeone went and checked out the property a month later someone had briken in to it and trashed it. But that was not my fault. I would lease with MSR again you just have to take the good with the bad. They have nice homes.

The worst company to deal with. Very unprofessional. The house was dirty had mold, mildew, and dirty carpet. If I could give a zero I would. Take your money to a better an more professional company.

Overall great place to lease from!!Wonderful landlords and employeesThank you Kevin for always taking care of stuff around the house ! What a great help !! Keep up the wonderful help

So far this has been the worst experience for me and my clients. Im a real estate agent and my client submitted their application for a home that they have listed on MLS last week. We cant get anyone to call us back to find out of where our clients stand in the approval process. weve emailed, texted, called and left messages and no... I mean NO ONE will call us back. Our client has invested $162 in apps fees and need to know something now because their current lease expires on Monday. Ive been an agent since 2005 and have never experienced something like this before. Im hoping someone in your Houston office reads this and can help us. this is my last ditch effort before I have to report the listing agent to the Texas REal Estate Commission and this company to the Better Business Bureau. My clients have good credit, rental history and meet all of the requirements.

RUN!! DO NOT rent from them look for a different company to rent from. A one star is too much to give them!! Were renting from them and so far theyre nothing but BS they dont help you resolve any issues or concerns you may have. Worst experience ever.

Do not rent from this company. They are the absolute worst company I have rented from and if you rent from them you will regret it. I called to report my ac being out and they act like it isnt important to fix the ac in Texas. Do they know how hot it gets here? I felt, Antonio, the customer service agent I spoke to could care less. I asked to speak to a manager and he out right refused to put me in contact with one.

I have not even moved in yet and I’m fed up. Inspection failed and me and my family were suppose to move in a couple of days. Dora in the Houston office have been helpful but the response to get something fixed is very slow and when I gave my deposit I never thought I would have this many problems. I’m very skeptical about continuing with this process because I have kids and I don’t wanna keep calling someone if something goes wrong in the house and nobody never shows up. I really just want my deposit back I was sooooo in love with this house but once the water was cut on for the inspection it now has tooooo much work to be done and everytime you Call they say they will call you back but they never call back you have to practically call all day to get a response. I’m fed up already I can just imagine when moving in

DONT RENT FROM THEM!!!!!! They will try to sneak in little charges here and there for extra money. Will never rent from them again. Greedy b’s

This company will give you the run around. They dont like to give you baxk your deposit after you move out. You can never reach an actual person at your branch, hou have to call customer service and even then its hard to talk to someone. I wouldnt recommend the place to anyone

Absolutely hands down the worst experience I have ever had with renting an apartment or a home. We currently have 4 active maintenance request submitted some of which are over a month old. No effort whatsoever has been made to take care of anything. I had to threaten main street renewal with a lawsuit after Harvey because they refused to take care of the mold in the home due to roof damage and water. Now the hot water heater is not functional and I have been calling for days with no response at all. This company meant doesn’t give a care in the world about their tenants. It’s ansolutely appalling. Worst customer service I have ever seen. If I could give zero stars I would.Ps. I am currently on hold while typing this still trying to get ahold of someone to get the hot water heater fixed. Just so you know main street renewal I have absolutely no intention of paying rent until all these maintenance request are handled.

Do not rent from Mainstreet, you will regret it. Its a big company that does not care if the home they rent is in horrible condition. Electrical breaks code and they dont care. Leak outside, they dont care. All they want to do is rig stuff up enough to make the issue stop for now but not actually fix anything. They tried repairing urine soaked and chewed up carpet from the previous tennent. It took two months for them to finally replace but now I need to work on getting them to fix the leak outside and half of the outlets and all closets electrical dont work. Dont rent from Mainstreet unless the house is in perfect condition or unless you like to deal with major house problems for the entirety of your lease. I just moved in and I already cant wait to move out and stop giving Mainstreet my money. If Mainstreet owns a house your trying to rent, run away and dont look back!!!

Im very happy with Main Street Renewal and i plan to continue to be a tenant. Been with them for 2 and half years. When their is a problem that needs to be fixed they make sure it gets taken care of.

I am a current resident with MSR. This company does not care about the residents. Issues are never resolved. Ex: My home has had 3 active water leaks however MSR is holding me responsible to pay a $1200 water bill. This all started 10/2017 and it is now 7/2018. No results. I sent all information requested to a supervisor and still no results. They just tell you something to get you off of the phone. Floor supervisors give you empty promises. Phone calls not returned. Emails left unanswered. The resident care team has rejected all my emails stating they will not give me a credit. I have been here for 4 years. Maybe leaving a bad review I may get a response back. Then again maybe not. The agents that answers the phone are programmed by a script. This company is very unprofessional and arrogant! Just waiting for my lease to end however I am not leaving without the money that MSR owes me for The City of Houston water bills! I am DONE with this company!

I hate that I ever signed a lease with this sorry company. Sign a lease with Main Street Renewal and you will be given lies, broken promises, poor customer service, and substandard repairs from their ever revolving door of contractors. Their famous line, I will get back to you within 24 hours, the phone call is never returned. If I could get out of this lease I would run from this company. Not even worthy of the one star rating.Save yourself the stress and headache and rent elsewhere.

Worst rental company ever...horrible customer service, no emergency number on weekends or nights, no way to get in touch with a local office, takes forever to get a hold to of anyone in the central office at the number your supposed to call & good luck getting that person to care or refer you to the correct person or that person to ever call you back, the double & triple charge for move out fees so kiss that deposit goodbye no matter how you leave the house, maintenance people are a joke & cant even properly fix/replace a shower faucet nob requiring a basic properly fitting screw not to mention theyre NEVER on time, & lastly I can personally guarantee you have to fight to get the properties up to legal code (trust me we had to get our property inspected for foster care & got sited for multiple code violations which should have legally never allowed the property to be rented & it wasnt until threatening legal action that we got them to fix it & even the we had to pay for much of it ourselves)......so please learn from our mistake & go with someone else

I do not normally write reviews but i feel like i have had enough and need to write this review. We have been renting with this company for almost 3 years now. When we first moved in the dishwasher flooded our kitchen and the kitchen sink would not drain either. It took 3 weeks to get the issue resolved, not to mention 3 different companies came out on 3 different days that i had to take time off work to be there for. A few months later we began having issues with the AC unit [in the middle of Texas summer]. They came out and temp. fixed it. That next summer the AC would not work at all. It took us weeks just to get ahold of someone to let them know that we did not have AC and they came out and replaced the unit. It was still not cooling the house down so we attempted to contact them again and did not have a call returned until over a week later. They sent someone back out only to realize the AC they put in was the wrong size and had to have someone come out another day to put a different unit in! Our kitchen light has not worked in 4 months!!!! We told them and they had someone come out within the week and they shook it and it came on and said nothing was wrong with it. The next day it stopped working. We shook it and tapped it but it does not work. We still have yet to have someone come out and fix this. Our lease is up next month so we have gotten a letter in the mail on how to contact them whether its via phone or email. so i figured i would email them since no one ever answers the phone! i have sent 4 emails plus i have also written them an email on the portal where we pay the rent to them. I have gotten NO RESPONSE!!! So now that i am furious i am attempting to call them. I have now been on hold for 42 minutes!!!!!!! that is almost an hour ! They close at 6pm and it is now 5pm. This company is a joke!!!!!!DO NOT RENT FROM MS RENEWAL! This is your fair warning. As you can see from the other reviews....everyone has the same issues with them. They do a great job to make the house LOOK good to the renters but once you move in you realize they leave all the poor old outdated and messed up plumbing and HVAC systems.I have never dealt with such poor customer service in my life. They do not call you back.I feel sorry for whoever answers the phone [if they ever answer] because i have now been on hold for 45 minutes! I am calling them to sign another years lease....to give them my money!!!

Horrendous company! My friend is going through major headache dealing with them this company SHOULD BE OUT OF BUSINESS, with countless counter lawsuits filed by its clients. Know your rights people, do not let them suck the money out of you. Seriously.

I had to give a star to write a review. From the beginning they gave me BS. I was told the house would be move in ready and it wasnt. No one is severe to anything for you, their customer service is horrible to say the least. I only here from them when my rent is late. They never know anything. I called 2 days ago to report that my AC went out and today at 9am someone called to say they would be here to fix it. It is now 7:28 pm and nothing!! It is currently 89 degrees in this house and I have a 2 year old with asthma. Its sad when you dont even care about paying your rent on time because the company is so full of crap. If no one comes out I will be taking the AC repair out of my rent because this is ridiculous. And they have the nerve to increase the rent every year and charge court fees when your late! This place is a joke and when my lease is up I. Am moving out. My baby is crying because its so hot. This is no way to treat anyone, especially someone who pays you for a service.

My experience so far has been wonderful. things get done at a timely manner

I highly suggest anyone who considers to use the service of MSR do not retain the services of MSR. MSR is horrible leasing agency. They are very very rarely answering customers calls or emails and very very slow to reply to such calls and emails. If your calls or emails regarding your request of repair services from MSR. MSR just ignores your request for repair services until you have lost your patience and you get things fixed by yourself out of your pocket. MSR will have reason in denying to pay you the repair cost. I myself have gone through this experience. I have experienced with MSR that they are very clever and cunning in deceiving way. MSN DESERVES NO STAR--VERY BAD SERVICES-NO CREDIBILITY.

First off let me say, Main Street Renewel is the definition of slum lord!!! Dont rent from them !!! I repeat...Dont rent from them!!! They dont value your business!!! They dont care about any horrible conditions that may occur at there properties...the customer service sucks a**..with a straw....they dont return your call...and thats after u spent a half(if not whole day) trying to get in touch with anyone at there offices or call centers....they dont respond to mantince issues in a timely manner..if at all!!! And they make promises they dont keep!!! I will not be signing another lease with them! Ive complained and complained about issues that directly affect my 9 year old and 7 month sons...and much more.

Beware! Do not rent from this property company unless its your only choice. I have experienced many issues in my home since Ive lived there. My garage door wont work half the time and its been going on for almost a year. I have to take off work each time they have someone to come for repairs and they only place bandaids over the problem instead of actually fixing it. The faucet in the kitchen was not working at all and it took 3 times of me taking off of work each time they sent a plumber. It wasnt until the 3rd visit that it was actually repaired. I am without hot water for a week and it still is not repaired. They sent someone over and they said it needed to be replaced. I took off, day 2, they sent a different guy and he did no repair, but only told me the same thing; that it needs to be replaced. Still no one has contacted me in a whole week now about replacing the water heater so it looks like I will be going another weekend and more without hot water. I have been locked out of my house because they have not repaired the garage door and they were not willing to pay for a locksmith. This property management company has been a pain to work with and on top of that each time you call there is a long wait period before your call is answered. I would be fired from my job if I didnt have an understanding boss because of all the days I have had to leave early or take off from work because of repairs needed. I have taken off on 2 occasions and the repairmen dont come until 9 at night when initially they were supposed to come at 2. They sent a repair guy, that I requested never return to my address again, that went into my bedroom for no reason and made comments about pictures he should not have even had view of. He should have only been working in the kitchen area on the faucet. I have also been with air conditioning for 2 days before it was correctly repaired. They use the cheapest contractors they can find to do mediocre work to only have you experience the same issues over and over. I have been renting for years and have never experienced this type of service from any landlord. Speaking with the manager Jonathan does no good either because he seems to be so unbothered about anything you discuss with him. He told me that even though I have been without a working garage AND without hot water for a week that someone should be calling me in the next 4 hours. 4 hours! These repairs should have been made a long time ago and the garage should have been repaired correctly the first time months ago. Based on experience, I wont get that call today from them or anyone else. Im currently trying to find a higher source of authority regarding these matters. Stay away from Main Street!

The house i rented had black mold and it has steel pipes that were banded 100 yrs ago no pvc pipes anywhere rodents the least at the office the staff in houston is the worst ive ever seen and corporate is worse but i alot that was wrong with the house and it takes forever for a work order not worth the headache

Absolute worse experience Ive ever had with renting a home or an apartment. Moving in, I had wiring missing in the house and no electricity for quite some time throughout the house including no electricity to the kitchen appliances for longer. I had multiple water leaks throughout my 12 month lease, making more than one room(Including my bedroom) unlivable. Our Heat/AC was out for awhile. I was unable to use my main shower for months. I was denied access to my dryer outlet because they said it was not their responsibility to provide enough power to power my electric power although the port clearly states that it supports my dryer on the house. I was forced to hang dry all 12 months of my stay. My list continues and I have documentation proof, but what tops it all off is that Main Street Renewal would not even provide me with any form of rent reduction whatsoever. I had to pay FULL RENT for a house that was not livable for part of my stay and never allowed me full access to appliance like advertised. I would NOT recommend Main Street under any circumstance. Also Vendor work on your home will be complete minimum because the company wants to spend as little money as possible. Fixes will be temporary, not permanent. I actually had a vendor admit this too me and apologize he could not do more to help. This is a horrible excuse for a business.

So far so good I dont have any complaints

Fast approval process. Maintenance request completed in a timely manner.

Ive been a tenant of MainStreet for over two years! Ive recommended several families to them as well and theyve also recommended MainStreet to others! Hands down they are phenomenal and set their standards above the rest! Their properties are top of the line, their Maintenence team is super awesome! I love how they address any concerns promptly and follow up to assure that things are okay! Kudos to everyone in our Houston office and in Corporate!!! Keep up the great work!!! You all rock!! #SunsetBendResident

This has been the worst experience I have ever had renting. When we initially moved in there was faulty electrical wiring, all of the water lines were busted, the ac has gone out and flooded our home multiple times, the water pipes in the laundry room burst and flooded the room and now this from the ac as well it appears. We called them multiple times and have never gotten a call back and now water is leaking to the floor and more and more is caving in at a time steadily. It is literaly crumbling around us (with a toddler in tow) and this is right outside of our bedroom door. Please beware and reconsider.

Local office has great staff that works hard to make sure things are right. Unfortunately, corporate offices follow a script and cannot see past this script to fix the real issues at hand.

Our house is flooding right now and the roof is leaking as well but they wont move us to another apartment so they can do the repairs we have kids and there is no place to move to I called main street and they hung up on me continuously this is a nightmare. They need to be reported this is ridiculous

1st, the property manager never did a walk through.Our jetted tub was shooting black mildew and other gritty material out of the jets since day 1. They sent vendor after vendor and they they all said that a pro pool/jacuzzi cleaning service could fix the problem. MS Renewal told us they would rather rip it out and replace it with a regular tub. We agreed although we solely rented this property due to my neck and back injuries (disabled veteran). Sept.2016 will be 2 years and we havent used that tub once. Almost all kitchen cabinets had to be ripped out due to mold. Weve been several day on various occassion without a/c. We have to turn a/couple off when my wifedoes laundry or the breaker will flip. Customer service is the worst and the managers are rude. Dont do it!