What a great Team! from consultation to immediate trade outs everything is well communicated, there are no hidden fees and Cyndi Leeney, my AE was a joy to work with. She is complete with making the staging portion of our properties so much more efficient, she understands the nuances when it comes to defining space so it tells the right story. Everything works timely and it is quite affordable.
I have really enjoyed working with Brook Furniture Rental. Cyndi has gone above and beyond to help us with our model apartment! She has a great eye for the design aesthetic of our property and offered amazing options. Cyndi has followed up with us along every step of the way from furniture delivery to set up. I would highly recommend Cyndi and Brook Furniture Rental.
Brooke furniture is one of the best in Houston. We use them at Hiline Heights for our models. Just this week, we leased our model because Cyndi did such a great job at setting up the model. We ended up leasing the model and had to move it on short notice. Cyndi was able to accommodate our request with less than a 24 hours notice. We even requested an early move which was met. The movers were professional and efficient. I have used Brooke Furniture at other communities. Cyndi is one of the best to work with and goes above and beyond.
Brooks Furniture is amazing! They have all grades of furniture depending on your taste, modern all the way to traditional. Cyndi Leeney walked me thru the whole process and helped me hand pick all my pieces of furniture! Love it!
Cynthia is amazing. Made the whole process so easy. Very satisfied with the service she provided. Thank you! Highly recommend if you need furniture rental.
I worked here for a couple of months by agency and the company is real good oscar is a great manager for sure hope I can come back in the future
Terrible service!! Stay away!!! Total rip off!!!RUNNN!! NEVER RENT FROM THEM !!!!WILL SEND YOU TO COLLECTIONS!!!AWFUL CUSTOMER SERVICE !!! THEY WILL TAKE YOU MONEY
Brook Furniture has always been a pleasure to work with! They are readily available for our residents and are eager to help when they can. I love recommending them to our new residents and prospects.
Brook Furniture has great customer service and prices. Cyndi is amazing and Brook is definitely our top choice for furniture rentals!!
Cyndi Leeney is our rep here at the Villas at Rollingbrook, and shes the best always checking on us, very professional and kind words with a smile in her voice. Thank you Cyndi.
Attn. Ms. Erin MungovanBrook Furniture Rental14900 Hempstead Road,Suite 100Houston, TX 77040Dear Erin;I want to express my appreciation, gratitude and admiration for the excellent customer service and quality delivery that my family and I had received from you during our furniture leasing process at Brook Furniture Rental.Brook Furniture is very lucky to have such an amazing professional like you. You are extremely knowledgeable of all options available at Brook Company; you are exceptionally creative and resourceful when it comes to help customers, job multitasking and exceedingly wonderful as a sales professional and human being.Your fantastic approach at responding to customers inquiries, your delightful use of up-sale strategies, your dedication of assisting the customers with every order’s requirements they have, the efficient completion beyond your responsibilities at Brook factory, the incredible support you give to your coworkers and astonishingly, you accomplish it all brilliantly, keeping everyone fulfilled with the extraordinary results that you provide. You are always so helpful and committed to provide only the most extraordinary customer service and sales operations in such effective manner and with incredible positive energy. We are very thankful that you created this unique experience for us and will take it with us for life.It is very rare to find passionate professionals these days; and therefore, is very rare to experience memorable experiences -even at the best branded stores anymore. That is why when we found the extraordinary service that you provide at Brook, we were extremely happy and our experience as customers was genuinely fulfilled.Thoughtfulness and knowledge like yours is what make customers want to do business repetitively with the same company. I will refer this business and your name to all my friends, family and work associates for them to have the opportunity to experience such a unique, sincere and effective service.Thank you again for everything. We need more people like you in the world!
Angela was absolutely amazing. She worked diligently to address and meet all my needs. She even worked on a very short time schedule. It is by far one of the best retail experiences I have ever had. Her knowledge, professionalism, and courtesy have made me a lifetime customer. There are many places you could go in Houston for furniture, but if you want an experience.... You have got to go see Angela. I guarantee you it will be the best shopping trip you have ever had and the best service you will ever encounter!!!!!!!
Brook Furniture Rental has a great product, no doubt. But what is even more impressive here is the people and the customer service. I have been in the multi-family housing industry for almost five years now and I have worked alongside many furniture rental companies but Brook really stands out!The quality of their employees, the showroom and the services they offer is top notch and even more to the point: refreshing. It’s great to work alongside people that love what they do! That’s what you’ll find here.Sophia, the representative for my apartment community here in the Woodlands is very professional and delightful to interact with. And Amy has also been very helpful in meeting the needs of my residents.Thank you all at Brook for taking care of my residents! Talk to you soon.
Patti with Brook Furniture did a fantastic job staging our home with tasteful, simple, yet elegant furniture and decorations. Her efforts were an important part in the successful sale of our home ...1. Multiple offers.2. Under contract in 5 days.3. Closed in 30 days above list price.Thank you, Patti!
An amazing company with professional and courteous sales reps. Jessica is our rep and she never disappoints. Always answers clients calls immediately, assists with making the transaction flow smoothly from start to finish, and offers prompt price quotes when asked. Thank you for helping make our job easy!
Very impressed with this company!!!! Angela and Sophie are very professional and their customer service is out of this world good. The furniture, well the furniture is just as awesome. Clean, Quality, and up to date with the times and style. I can get anything from just the basics to a whole house with utensils for my temporary housing clients. Plus they have the best prices in town for what you get.
Brook has provided me with outstanding service and furniture, it is now almost six month on the one year contract and feel very satisfied so far. Daisy, the executive sales rep, has outstanding support and always very keen to gain customers trust and loyalty. Daisy is always strive to exceed expectations with high commitment to reach customers need on timely manner. Daisy is a great asset to Brook and I am sure the business will grow further due to her engagement.Well done, keep it up.Best Regards,Fawwaz
Angela was super helpful is working with us to find the pieces we needed. She understood the style we were seeking, and went above and beyond to locate just the right items. She even stayed late to help us finish our order. Definitely a good company to work with.
Jessica Daly is amazing over at Brook Furniture. I have been working with her for the last 4 years and different communities that I have leased for. Her customer service is always professional and very friendly. She knows her product and is very proud to be part of a great company. The furniture there is always very nice and residents just love everything they receive from them.
I am very impressed from brook furniture rental. It has a great customer service. I worked with Daisy and she really amazing and very professional as she support us many times to select our furnitures as well to change till reach to our satisfaction level.Thanks brook also great thanks to Daisy for endless support. Well done !
The people at Brook Furniture are both attentive and professional. The difference between Brook Furniture and every other furniture rental company is they quality of service and furniture that you will be receiving. Not only have they attended to every question or issue Ive had, but theyve given me an invaluable experience in customer service that I am not soon to forget. Thank you to all the people at Brook again for their helpfulness.
Brooks rental furniture is not only great but their staff is also great! NaShae is our representative and our team has grown to love her! She does an amazing job and you can rely on her to take great care of you. She definitely should be recognized for her hard work.
I work with Daisy at Brook Furniture all the time through my company. We relocate families into rental properties who have been displaced from their homes due to fires, floods, etc and I have to rent furniture for those families. Brook Furniture is great! I place the order online through their easy online ordering, then Daisy sends me the lease and Im good to go. Theyre very good with making quick changes and helping me out with date changes/cancellations. Their customer service is great and their quality of furniture is great as well. We rarely if ever have complaints from our customers about the furniture they provide. Brook is always my first choice when I need furniture in the Houston area!
We work with Brooks Furniture Rental all the time! We are so happy with services they provide to our residents. They are always available to assist and go above and beyond to create a unique and memorable experience for everyone! We love to refer Brooks Furniture Rental!
They did a great job staging my house. It looks fantastic, and were getting lots of compliments from showings. Patti is the best.
Brooks Furniture has given me excellent service. I would recommend this company to others, they give great customer service. I would like to acknowledge Daisy she has a wonderful personality and gives great customer service.Ms P.
Prompt and Professional Service!
Brooks is amazing! From great service to helpful associates and great furniture what else can one ask for! Jessica Daly is my go to girl every time, she is awesome. Ask for her, she will take care of you!
Patti and Jessica are amazing, they did such a wonderful job and followed up to make sure we were completely satisfied. They were such a joy to work with and everything turned out incredible. I will definitely recommend BFR to family friends and colleagues.
Five Stars for Angela Barefield! Ive used Brook Furniture in 3 apartments over the past 2 years and would highly recommend them. The customer service has been exceptional. Thanks for your great service!
Brook Furniture Rental is the best furniture rental company ever. Their reps are knowledgeable, their product is superior and they have excellent pricing packages. I recommend with no hesitation!
My rep, Jessica Daly, is fantastic! She is always attentive to our needs and responsive 24/7. She is always checking ro make sure we have the perfect and freshest product for our customers. She leaves no stone unturned when fitting each and every piece to our specific needs. Couldnt ask for a better rep.
Our company has been doing business with Brook Furniture Houston since February 2014. Dealing with Angela Barefield and the Houston staff has been a great and effortless experience. During the past two years we have had six employee apartment units furnished by Brook. This was our first experience with Brook and I will be using them in other locations throughout the southeast US. Hope they meet the expectations set by Brook Furniture Houston.
My experience with Brook Furniture was nothing less than amazing. Everyone was very attentive, accommodating, and responsive in getting my resident taken care of quickly and efficiently. Leah, was expecially helpful through the entire process. I will continue to refer residents, friends, and collegues to Brook Furniture. If I ever need to rent furniture for my own personal needs, I will not hesitate to call on them as well!
Brooks Rentals is fantastic. Great experiences with this company and can meet your every need!
I wanted to thank Angela Mooney for all the work and the professionalism that i have received during these past two years, it is very easy and great to work with someone like you .Thank youAlessandro
It is really great !!!! .... we worked with inside sales executive which name is Daisy and she really amazing and very very professional as she support us many times to select our Furniture’s as well to change till we get satisfied !!!!!.
My son works there excellent service go guys great
Excellent service and customer support. Im very happy with their quality of service.
We used Brook Furniture rental at my place of work, and I have to say NaShae was the best! We were in need of immediate service to set up 3 showrooms and she was in our office the NEXT day to begin the process. She was always prompy and timely with everything she promised to us. We now have thre beautiful showrooms that get constant compliments! Thank you NaShae!
Excellent job, very satisfactory and professional work and services, I am enjoying the furnitureI do recommend Brook Furniture to those who want fast, comfort and reliable serviceFarhat TashkandiArchitect
Nice staff here and great furniture!
Brooks furniture exceeded my expectations. Thanks Angela! My furniture actually got to my newly rented apartment in Houston the next day after I signed up, as early as 8am! The movers called me up in my hotel room. Quality appliances supplied to the last detail.
Few selection .. they always deliver the material late
They are great and professional!
Amazing Customer Service always!!!!