ValerieMy new husband and I have reached out to you via text, phone call, and email on more than one occasion throughout the last four weeks.As we had not heard from you in any meaningful way besides empty promises to call or that you “were working on it now” in a panic on the way to catch the plane for our honeymoon, we attempted to call the hotels and bookings you had listed as confirmed on the itinerary. We were horrified to find nothing was booked for our trip to Chile, and Argentina.As you have refused to respond to us, we even had a friend reach out. I have no choice but to believe that we have been scammed. We paid you over 5,800$ for which we have received nothing.We are deeply saddened by this experience on what should be some of the happiest days of our lives as a new couple.I strongly advise caution for all who read this. Please don’t make the same mistake.

In late November of 2019, my Travel Agent, Valerie Hearn notified a relative by phone that SITA TOURS booked the wrong dates for our trip (In actuality it was likely Valerie who booked the wrong dates). Our flights had already been booked earlier in 2019 as well as our time off work for Dec 9th-17th. Valerie should have sent out an email to all parties in the trip detailing what happened instead of informing one person and having them relay it to us.Apparently, Valerie stated that in order to be refunded we would have to File a Dispute through our respective Banks. Which would come out of Valerie’s account as we paid for our trip though her and she sent payment to SITA.I also emailed Valerie Hearn requesting the documentation to show that our trip was cancelled as I wanted to start my claims process through my travel insurance as quickly as possible. She only emailed me back my Invoice (which I already had when I made my final payment in May 2019). Her usual response was “I’m working on it now”, but were typically empty promises.Tired of waiting on Valerie and dealing with her lack of response, I emailed SITA and they stated that my Travel Agent (Valerie) should have the cancellation documents.We had to quickly locate another Tour company to use that could accommodate the dates for our trip. Valerie was able to find Donwell Tours owned by Mrs. Christine Moseti in Nairobi, Kenya who was able to accommodate our dates. (Thankfully we did not have to go thorugh Valerie to pay for this one and paid directly to Mrs. Moseti)We paid out of pocket for this trip while me and my party waited for 60 days for our banks to research the disputes for the cancelled SITA Tour.My bank declined to credit the amounts of some charges claiming they were too far back (We started paying in 2018). They initially provided a temporary credit for the following amounts $333.33, $200, and $190 and $1,101.67 while they looked into the matter.On January 23, 2020, my bank decided to remove the temporary credit for $200 and re-charge my card. This left me with only $523.33 of what I was able to get refunded. I also received a notice from my bank stating that they needed more information or documentation for the $1,101.67 so they can process.I reached out to Valerie through email letting her know what my bank wasrequesting and she stated that she would provide the documentation needed. My Bank decided to contact Valerie by phone and she claimed she would send the documentation needed. I made several attempts to follow up with Valerie only to keep getting the run-around with promises to send, but never receiving anything. My Bank made additional attempts to contact her to see what the delay was but she ignored their calls as well.Sadly, since Valerie never delivered on the promises she made to send the requested documentation they were forced to close my dispute on Wednesday, January 29, 2020. Other members in my party have also received the run-around from Valerie.Please....Please...do yourself a favor and avoid Valerie Hearn and her business Im Out Travel Agency at all cost. I should have picked up on the red flags from the beginning: she was unorganized, not particularly communicative, and very limited in her knowledge of our destination despite having been to the country before.Terrence G.

Excellent prices and service. You can tell they really care about your travel experience

I have been uaing Im Out Travel Agency for a couple of years now the first thing that got my attention was the smile on the agencts face as we spoke over the phone, yes she was that pleasant. I am very happy to give Im Out Travel Agency 5 stars, they tuely worth calling. You will not be disappointed.

Valerie has assisted me with a couple of family cruises and several group tours. She consistently remembers my personal preferences and is eager to offer valuable advice from her own personal travel experiences. I shall continue to rely on her for my travel needs.

Truly AWESOME.... I highly recommend, 3 yrs of service...great getaways...

Great company. Valerie is great and really knows her stuff. I highly recommend her.

I am well traveled person and this is the best traveling agency that have accomplished all my my needs. I suggest to any one traveling contact this agency.

I have worked with Im Out Travel Agency for years, I have booked several escorted tours and cruises with them. I just booked a African Safar!!! So Excited.

I booked my River Cruise with Im Out Travel Agency and received a better price than other agency and I got a cabin upgrade.

Awesome and Breath Taking!