The only word I can call them is just fraudsters. All the software they sell here are all fake. I bought some software and I paid $330 and I was assured that they were original. After six months, they all failed to work and I contacted the companies and I was informed they were fake. I went back to the computer repair shops and still insisted I pay extra to get original software.
I had an issue with a Thinkpad x230 keyboard. Im technically savvy and they were able to troubleshoot it over the phone, ordering the part before they saw the laptop. When I went it they switched it out and it saved me two days on my turnaround time. Very easy to work with. Id highly suggest using PCPC Direct -- theyre approved by Lenovo in the Houston area too.