Wow, what an excellent buying experience from beginning to end. I must say that this has been by far the easiest car buying experience I’ve ever had and without sacrifice on customer satisfaction. Ali, the sales representative, was outstanding and made me feel great about my purchase along with absolutely no pressure and most importantly the personable attention to detail to make sure I purchased exactly what I wanted. Post purchase, Ali has been kind enough to stay in touch with me just to make sure I was satisfied and was available for any questions. I would recommend Ali from Carmax to anyone of my family or friends without question. Thank you

The easy deal I have ever done they stand behind there cars 🚘 they replace my car on the spot when we found the another one they had a year newer 5k miles no ? The sales crew was a little over board. On COVID with the mask and just look like they were hired from homeless shelter just need to clean 🧼 up the way they dress sloppy uneducated. My sale girl Definitely didn’t look like decree she was perfectly professional and clean cut Great job getting the process in and out I didn’t maybe she should work for Mercedes not sure but my experience with CarMax was great

I shopped for my dream car online. Prince took care of the whole shipment from Tennessee to Texas, and G. Khan was absolutely PHENOMENAL at the dealership! Not only did I get an extra $1k on the estimate for my trade-in, the APR on my financing was 2% less than originally quoted! I drove away a super happy woman!

My favorite place for a great auto deals..

Everything went fine with the purchase of my car.Since I have chosen the car that I like before going to carmax store the whole transaction was seamless, My only complain was, after the sales was completed, I realized that I left a couple of thing in the trunk of my former car which is a jumper cable and tire compressor. The car I traded with Lexus RX 350 ( Subaru legacy ) .So I called a spoke to the sales guy Mr Peter Ogiamien, I informed him about the situation and he replied, best I can remember, “ he don’t know where my car is located and will give me a call once he knew something. Until today, that call never happened. So my conclusion, After the sales, there is no more customer service . Or if there is one, its something that needs to improve. Reason why I gave 1 star .

I love CarMax. Every transaction I have made with them left me feeling fairly treated. They most likely will not have the lowest prices, but they offer warranty and other due diligence that many other car sellers do not. I feel confident buying a car there.Their financing is excellent, and I found it was on-par with the rates given to me by my own bank (quite low).

Amazing process, very efficient. In the last 6 years I have sold them 2 cars, and my family has also had great experiences. Highly recommend if your considering selling your car for whatever reason. Cash, Trade In, it really is as easy as their ads say. Sell us your car!

Excellent experience. Joe Mills was my sales agent, who provided an amazing understanding of what I was looking for in my new car. He was patient and helped me every step of the way. I would definitely go back! THANKS!!!

Overall, my experience was pleasant. Ive purchased from CarMax before and I like their process. I didnt get a new floor mat for the drivers side which was a little disappointing for 70K car. It was late so they didnt get to do a detailed cleaning and car wash. There was a scratch in the leather but they will be addressing it through a work order so that is good. The financing process took longer than I expected but I did like the rate and terms provided. The car appraisal for my previous vehicle went well but also took a while. Total time I believe was about 4.5 hours. The person who started the process had to leave so I completed the process with someone else.

I have bought several cars here and I am always treated right, and I have never had an problems with financing, sales, or service

Excellent experience! Our sales person was absolutely awesome. She helped my mother-in-law get a car and was extremely nice to my wife and my family. If we ever buy another car, we would go here without a doubt and ask for the same person.

Very smooth and fast. Got me a hard to find factory green 300s. This car has every option you can hv in a car.

I sold a vehicle here and it was so easy, so painless, that I almost wanted to come sell the new vehicle I’d just purchased here as well! If only I lived somewhere with a high walk score…1. Schedule an appointment online2. Check in and enjoy the nice interior of the store3. Drink their bottled water4. Watch the Olympics on TV5. Sign documents6. Cash check and go home7. Destroy license plates and inform TxDMV of your vehicle saleIt’s that easy!

This place is great! All the people are friendly and respectful. Our sales person was Farhad and he was knowledgeable and very helpful. I highly recommend him. Melissa in the business office was very helpful and got thru the paperwork quickly. Overall very positive experience!

I had purchased a vehicle at this CarMax location in the past and had a 5 star experience. This time it didnt meet those same expectations. I had a truck shipped to this location from another and was told to allow 48 hours for them to inspect and clean the truck before I went to test drive and purchase. After the purchase, not only was the truck not cleaned (straw wrappers and garbage underneath seats and in compartments) but when I went to drive off the lot (once the sun at set), a headlight was out and the truck was taken back to maintenance to be fixed. It clearly didnt go through a check like promised. Then 6 days I had to return the truck to maintenance for engine problems where several parts had to be replaced. Got the truck back and within 24hrs it had to go back again for a belt replacement (which the tech originally said was just engine noise). During the repair process (both times) I never received a call when the truck was ready and tried to call multiple times and was sent to voicemail. *It is important to note that they have also been extremely tight scheduled on the repair/maintenance side, so slower responses was expected* After a certain point, you start to feel like you bought a lemon and youre getting ripped off, which is a strange feeling for a well known dealership.The only reason I gave 3 stars instead of less is because the staff was extremely polite and willing to work with me and my schedule. They truly do have really great customer service. Just writing a review for everyone who is purchasing to take into consideration!

First time shopping here and it was beyond awesome! Our salesman Julio Torres was extremely attentive and patient with us the entire time. Everyone was friendly and helpful. I never thought Id actually enjoy the experience of buying a vehicle until yesterday. I highly recommend buying here and I most definitely know where we will be getting our next vehicle when the time comes!

Very professional fair and square the best offer of all Thanks CarMax

Super Dave in sales and Jenny in the business office made this an excellent transaction in selling my car to your company. I was paid the exact price of my online offer. Scheduling an appointment for the in person appraisal was seamless. I will definitely recommend CarMax to anyone looking to sell or buy a car.

I love what yall have done to the place. So clean and new, quick and efficient. Modern even. However that doesnt change CarMaxs absurd, insulting, no haggle pricing that will be 1/3rd what theyre reselling it for. Make no mistake, CarMax is where you go when you refuse to put the bare minimum into selling your car, and you dont care how little youre selling it for

5 stars to the service department. Got a Toyota Highlander with a fair price. Noticed that the rear AC had some issues and my front windshield had small cracks.Service department took care of it and was very attentive and very communicative as well.

Never had been to purchase from this company before. The process to search for and test drive a car is very efficient. They close late at night so you get follow up pretty swiftly. Everyone is very cordial. I want to highlight a Mr. Ali Rasheed who is VERYcordial, patient, considerate of your needs, transparent, honest and helpful. He gave us the information that gave us the confidence we needed to make our purchase.

Great experience here at Carmax Southwest location. The salesman Theo was informative and any questions I had in regards to the vehicle I purchased (2019 Honda Civic Sport) were answered almost immediately. He was very transparent. The only thing I would have to say is that when one tire was flat, they filled up that tire, but did not fill up the other tires, so my car read tire pressure low about 10 minutes after I left. I was there during the end of the day, so they had closed. Other than that, it was a wonderful experience, and I highly recommend asking for Theo when purchasing your next vehicle!

Id have given them a five overall but the fact that I couldnt get them to clean the windows better than what they were, (streaks, glue from stickers), was a let down.The dales person and everyone one else I spoke with were nice, except one of the managers.All said, the car I bought is nice. I just need to see if I can get a fuel gauge issue resolved.

It is a good place to shop for a car. My son and I got cars there. I will say the prices are fair. I bought my car less than a month ago and the window was making a noise. I took back. They gave me a loan car while they fixed it. No questions asked.

I don’t really write reviews! But carmax has been awesome! This is my second BMW from them and I got a great appraisal and an even nicer one! Oma was very helpful through the process!

I had a great experience..my sales rep Augustus was awesome and for it being my first time buying a car he was extremely helpful in help find what I needed and wanted at a price I could afford... I cant thank him enough I am absolutely in love with my new Kia soul!!!

Hassle free experience! Every step was smooth and well coordinated, including the test drive and financing, although this was done through Bank of America, there was no hindrance.

I went in to get a quote for my car and Dave, the sales person that spoke with me was very rude and unprofessional. I was asking him a general question regarding selling or trading in my car and the overall car market as I assume he would know more than me. He responds by telling me he’s not here to talk about that and that I need to go elsewhere, so he passes me over to someone else. It wasn’t entirely about things he said, more so how he said it. His body language also made me feel I was wasting his time with any question I would ask. The others I spoke with were kind, but an awful experience with Dave.

Poor experienceThey will glamorize the benefits of extended warranty but fail to deliver the responsibility that comes with it on their end, overall poorly managed, poor customer service, i am appalled at the treatment I received. Don’t waste your time or hard earned finances it’s not worth it

Excellent experience - Rarely can the sale of car be described as quick and painless but in this case it was both! Everyone was friendly, the process was smooth and efficient, and we were offered a very good price for our car. Doesnt get much better then that

My salesman was amazing he went above & beyond to get me in my new car.

The most seamless and stress free car buying experience Ive ever had! Joe M. Was great, he never made me feel pressured and was very informative. Ill be back for my next car.

We had the best salesman at CarMaxAli RasheedMade us feel welcome and confident about our buying decisions.HE WAS VERY-Tech-savvyHe Listen.....No-pressure, didnt feel rushed.Trustworthy.Truly the best salesman I have ever had........Quick and painless — CarMax made the process easy.Quick and clear communicationNo games.Thank you so muchAli Rasheed...You are AWESOME ❤💯💯💯💯💯💯💯

This was my second time purchasing a vehicle theough CarMax. Both experiences were smooth, seamless and enjoyable. For me to use the adjective enjoyable when referring to car dealership experiences is non-existent. I wasnt hounded everyday with telephone calls by car sales associates. I viewed my options, financed and picked up my car with ease. Kudos to your staff at CarMax Southwest for a great job done.

I liked the service we had with Farhad he was very fast getting the car we wanted, within a week I sold my jeep and got a buick. He is really good and I hope we get to see him soon with our next car!

Great experience selling my car here! I went online first and got an offer. Then I made an appointment. The appointment helps as you’ll be in front of any walk-ins. Dave was extremely nice and had lots of energy. The initial offer that I got online was the offer they gave me. Super transparent process!

I had always heard from 2 family members who have purchased here twice how seem less the process was and how amazingly pleasant the staff was and I saw for myself EXCEPTIONAL service and quality car! I am beyond pleased!!!!

Happy with appraisal offer, and very happy with the very fast and efficient paperwork and payment.

My overall experience was great!! Thanks to Mike, he is new and he was patience and willing to help throughout my whole process.Originally, I was dealing Scott S. and Julio T. I wouldnt recommend dealing with these two car sales representative. Scott is very pushy sale man and he get very frustrated when it came to hiccups I had to in order for me to get my vehicle. I didnt that at all!!! Now, Julio, just didnt want to deal with the situation at all, if it wasnt a easy sale, he just didnt want to deal with it at all.Thank god for Mike and the people in the Business Office being so patience with me, and helping me along the process. If it wasnt for them I would have not left this store with 4 stars

Everyone was very polite and answered all my questions. They quickly inspected my car and gave me a fair price. I highly recommend them as I have sold 2 of my cars to CarMax.

Most professional group of people that I met and done business with in 15 years. I was met with courtesy and feel positive throughout the entire car selling process.

Customer service is excellent. They have a good setup. Their sales personel are very knowledgeable.

Joseph(sales) and Brian(finance manager) were great. Joseph was not pushy with the extra coverage and insurances, he did explain everything. Brian went out of his way for us to make the bank transfer since I lost my debit card and it was too late to go to the bank to take out cash, he could of just told me come back tomorrow, but he got it done the same day. Then the finance girls went over each paper I signed, they include a 30 day money back guarantee which I think is insane, bring it back for whatever reason and get 100% money back, what dealer does that? My only complaint was the color of the bow, I was a little upset they didnt have a red bow lol (wife wanted for a picture, they got her a bow). As far as the service, they did take a while to prep the car but they cleaned it, added full tank of gas, not sure what else they did, but they like to prep the car for you which was nice... Overall great experience, very easy, pick car, apply, get approval, submit 2nd vehicle specific application for final approval, upload ID and insurance, come in and pick it up.... Simple as that.

Not the quickest service, but it was very easy! Drove up and got my car appraised about half an hour after checking in (I was admittedly a bit late for my scheduled appointment). Came back later that same day with my keys and title, drove up to the service area and gave my title and quote to the front desk. About an hour later I was signing paperwork and the car was sold!

Aamir was great! His knowledge and patience provided my wife and I with a stellar car buying experience.

I made an appointment in advance. Got there and everything went smoothly. I had an online offer that was honored once verifying the car was in the shape I said it was. I have sold numerous cars here snd have always been very satisfied. This is the best way to sell a car.

Im a First time Customer. I was very impressed with the Service, & even though it was a very lengthy process....it was all very well worth it in the end. We drove off in our New Vehicle very pleased & satisfied. Thanks to all of the great staff!!! I would highly recommend this Dealership hands down to anyone looking for a New Vehicle Purchase!!!

Came in to test drive a 2017 Corvette. If the test drive went well I would have purchased and had shipped a 2019 to the store. Isaac, sales consultant, told me they do not let customers drive cars they are not going to purchase. First time I ever heard that after purchasing ≈15 cars. After querying the car in their system, it disappeared and was no longer available, but it was live on the website the day after. Staff clearly didnt want to sell me a car..

Sold my car - got an online offer, made an appt, and Carmax took care of me quickly and efficiently.

Everyone at the Car Max Southwest Houston location was absolutely amazing. I am horrible with names, but the initial gentleman I dealt with (I believe his name was Ralph or Randy) greeted me shortly after check-in, thoroughly explained all of the steps to have my car appraised, and had the offer in my hands within about 30 minutes. The next morning after Id made the decision to complete the transaction, he went out of his way to greet me again and thank me for coming back. The young lady who processed the final sale, same thing. Full explanations of what to expect, set realistic time frames, and had me out the door within 45 minutes. Overall this was and absolute easy experience and exceeded every expectation I had.

Real and quick experience that let me drive home with a car I wasnt expecting.👍

We have purchased three cars from Carmax over the past 20 years (and we are still driving all three of them!) Everything is always trouble-free with them, from start to finish.

Well i will take my time and my experience at carmax... i bought a supra 2020 i use it like for 4 timesI dint really use ut alot. So i decide to return the car.. i love carmax i just took the car back they ask me why i was returning the car back and i explain them why.so they took the car

..Sidekicked it with my Mom to $ell a Vehicle n Customer service is Good here

Over priced supermarket for cars. Felt like cattle not like a person. No real down to earth vibe.

Everything was very simple and easy. I was able to choose from many different vehicles and even have them delivered to me to text drive. They are very friendly and answered all of my questions. I would buy from them again. Thank you.

Amazing place to buy a car, great customer service

I came here to sell my vehicle, then I waited about 1 to 1.5 hours to get my vehicle appraised (understandable since it happened on a Saturday). I had to do was some paperwork and pay my portion of the balance. I waited about 3 hours before I was finally called to business office, way too long. Once I got to the window they told me they do not take personal checks, after I asked earlier twice and was told that they do take personal checks, but I was then told they only take cashier checks. I then had to leave and get cash, since my debit card has a daily limit. When I came back to Car Max, I again waited another hour, by far the worse customer service I have ever experienced. The service crew was courteous and nice, I wish the business office cared about their client’s time.

Honestly, my experience here is so far the worst i’ve ever had. i think i’ve been working on trying to purchase a vehicle with them for about 3 months now and i’ve been placed on hold every single time i try to call for questions. and when they do actually talk to you they’ve told me countless times they’d reach out to me immediately and never did. work etiquette is by far the worst, don’t waste your time here.

Our salesman was good and we were pleased with vehicle. Not totally cleaned . Salesman promised to have detailed when we come back. The purchasing process was a disaster. It took us over an hour to get service, Manager was involved and promised we would be next but 2 people went in front of us. We did not need financing. Manager promised to come back and check on us and never did. We literally closed down the dealership after arriving for a test drive at 5:30pm. The salesman was frustrated and we were very disappointed at the entire experience. They need to fix the purchasing finance process. Rest of experience good other than vehicle cleanliness. Might have been a bad day but no one seemed to care other than our sales person. Very troubling experience,. Even more disappointed no one called to follow up about our experience as promised. Be careful when you go and make sure you have a lot of time!!

The offer I got for my car is the offer they gave me! It was a little long of a wait but I was satisfied with the service. They should hire more help at the business center those poor girls are struggling. Thank you car max!

Car was almost out of fuel when I picked it up for curbside appointment. Low tire light on. Then 5 minutes after driving a bunch of lights on dash came on. Car now has to go back to dealer a second time to try and figure out what’s wrong. Also the autocheck showed no accidents. RUN A CARFAX, it showed a “moderate accident”. Even weeks after buying the car no one has even bothered to call and see how my transaction went. If I didn’t fly into Houston and drove it home I’d be returning the car for sure (then I’d be over the 1500 miles). So now I’m stuck with a broken car with previous accident damage.

My wife and I sold our car of 11 years. Super Dave made it quick and easy. He talked us through the whole process and we were given a fair price. They were doing everything they can to promote social distancing and it was appreciated. Thanks Dave.

Great overall experience. Ali helped my wife and I this time, as well as in the past. He’s a wonderful representative for the company.

My experience with Carmax went much better than I had anticipated. The customer service was next to none. I found a few vehicles online and dude the pre approval process which seriously shortened my time sitting at the dealership. They even held to car I wanted until I could get there and test it. I highly recommend this company, they have a huge inventory to fit anyones needs.

We went in to test drive a vehicle and maybe just look at a couple more but we were setup with the best salesman, Ali Rasheed, that we have ever met. He wasnt interested in just selling us the first vehicle we looked at but wanted to know what we were looking for, our wants, what we didnt like, and just anything else that interested us. After we finally decided we had found the vehicle we wanted he walked us through the whole process until we drove off the lot and made it seem like we had been chatting with family all day. I think it was the most seamless and friendly experience we have had in a long time. Many thanks to Ali and the Carmax team in Houston Southwest Freeway location.

This is the best used car dealer!! The customer service is A++++, and the store is always clean!! I’ve purchased 2 cars from CarMax and I’ve never had any issues.Smooth transitions, great warranty plans too!!

The process could not have been easier or more transparent. Traded in a car and walked out with a new car within an hour! Allan was the BEST.

I came in to sell my car based on the instant quote I received online. The appraiser matched the online quote in short time. I had no pressure to purchase a new car. Overall great experience. Ralph was super helpful too!

All around experience was beautiful 😍 and affordable. Thank you CarMax 😊

I believe the price was fair. The process was quick which makes my overall experience great!

Great customer service. Process was fast and easy. Recommend Carmax to all my family and friends.

My daughter was in and out.. Bought her 1st new car!!!Congratulations Josephine Ashley!

Good experience over all. CarMax seems quite well organized to do volume selling of cars and be organized about i did like the fact that you were not hounded by any kind of salespeople.

Excellent organization, process completed in just over an hour, they paid immediately as per the quotation. well done.

Super nice people and great facilities. Ample selection of vehicles.

I order a different Model of car and a different Color also when I was supposed to test the car it was a different color and different style and ordered a week before, a big disappointment right there, so they bring a Hyundai Model not sunroof but I like the color and the mileage I don’t wanted waist to much time and decide to go with this car but the car I really want was the Nissan.

The best car shopping experience ever. Everyone is very nice and knowledgeable. Carmax changed how I look at car shopping. I may never go anywhere else again. Thank you everyone

Looked at a few Mercedes and almost purchased but the price was a bit too high and the interior color too dark... Salesman took a good while to bring the car around too

Lines are long, appointments don’t mean anything, don’t come on the weekends (unless you are planning on staying 4-6 hours), arrive early, and if you see a car and you like it and want to purchase, ask for them to hold the vehicle because cars go by fast. I feel sorry for the employees because when it get busy they are told they can’t talk breaks and have to stay late. Best of luck 🤞.

The experience was pleasant from start to finish.

All of my questions were answered and I was very impressed from the start to the end of the whole process. The online process was easy and stress-free. Thank you all so very much.

I love Car Max my sale associate was very helpful. Everytime when I call about anything pretaining to my car they are always so nice! Definitely will buy another car from them!

While at CarMax, I worked with Daunte! He made the whole process so stress free and was so patient with me! He made sure I was making the best choice, and didn’t hesitate to answer any questions that I had in and out of CarMax! Very cool guy!

STAY AWAY. Ordered a car in May. Didnt receive notice to receive the car until June 29th. By that time orginal approval and appraisal had expired. I had to do the entire approval and appraisal process over again. Ended up being completely different than what was originally quoted causing me to not get the car. All because they took a month to reprogram a key. Also sales rep added services I never agreed to. Very shady.

I was told on an initial phone call with a Carmax representative that It was optional to pay my car off before I traded it into carmax because the process was the same and I would be written a check for the trade in amount. Once I paid my car off I went in to pick up the new car I was purchasing and was told that I couldnt trade in my car until I had the title in my hand. Knowing the quote was only good for one week and that my title would not arrive by then. I had to wait for the title to arrive in the mail while paying additional money to keep that car insured on top of insuring my new car. Once i got the title i took it in to get a new appraisal and it went down by $1500! When I asked why, (since it was not being driven) I was told that it was just a market change. They said the condition was exactly the same. Since I was mislead my the Carmax rep from the start, I lost $1500 from the trade in and several hundred more dollars i paid for additional insurance. This is completely unacceptable and Carmax employees should be better educated on policies and procedures so customers like me dont lose thousands of dollars.

Worked with Ralph. Very professional. Got an appraisal with an appointment. Everything done in less than 45 minutes. Oh, and an amazing offer.

Customer service is awesome.. They take their time with you and answer all your questions and make purchasing vehicle there as pleasant and painless as possible.. Lets face it ...No one wants to pay those big bucks for a car unless they really love it!! 😉

If I could no stars I would. They have scamed me and sold a bad vehicle and forced me to commit Insuance fraud just to get my vehicle fixed.I am in the process of suing them.When I came in to get my vehicle fixed the other advisors were laughing at me and my girlfriend.

Every detail was taken care of & we drove a beautiful car home. Exactly what I wanted. Best price. Satisfied customer.

Very un organized 3 hours just to get a car smdh

My experience was simple and great the service to sale the car was fast, however I was surprised when I was told that the car would be driven and the offer price could possibly change. I was never told this initially until I returned with the vehicle however, because the vehicle was in good condition the offer price originally given remained the same and I left a happy customer.

My friend recommended to find an offer from CarMax online to sell my car. In a few minutes I answer required questions about my car and got the offer.I chose the date and time of appointment. I did not meet any problem and got the exact price as it was in online offer. The staff was friendly and helpful.

I m surprised about Mr.ALI . I M speechless about his service. I have nothing to say about my happiness. I m so happy. God bless him. U are really great ALI. I didnt know this is CarMax

Had to trade in a vehicle to pay for an unexpected medical bill. CarMax treated me fairly, and gave me a decent price for my used car. The process for selling a car to CarMax is quick and efficient, and you can expect a much better offer than any dealership who will typically lowball you.

My experience with Carmax are that they are very professional .They also practice Covin- 19 safety .They are dedicated to help you find what you are looking for, .And also to reassure you that they will try to help you anyway they can. They also have compassion for the client which is rare most people just want to take you fast and then you find yourself unsatified. They are very dedicated in serving the customer, And very patient. My salesman FarHad went over and above to help me his kindness will never be forgotten .I am going to send everyone I KNOW TO CARMAX.GREAT SERVICE ;Love yall and will always be grateful.

Dave was incredibly helpful in selling my vehicle. He also provided guidance to look at the prorated value of my remaining warranty. This saved me $2,000 - I had calls from multiple other firms to sell my vehicle but I wanted to sell to Car Max given how honest they were, how competitive the offer was, and how seamless the experience was. First class service.

SJ was a phenomenal help!! I was soo worried that I was not going to get a decent car, reasonably priced, within a reasonable time. No fear! SJ was there! :) I went in on a Friday evening and met with him and drove the car off the lot Saturday morning! I love my car! Had it for three weeks now with absolutely no issues! If your looking for a car, go in to the carmax located on southwest frwy and ask for SJ specifically. He will not disappoint!

Sri was great and so helpful! Recommend 10/10

Nice employeesCleanFriendly