I took my BMW here and they treat me very well, not just a good car service but also a costumer service. Very professional and effective. I want to say thank you to Brandon Valdez for an amazing costumer service and also to Jese, the manager. They did all the possible to help me and I’m very grateful. Thank you for an amazing costumer service and car treatment! Few places treat the costumers like that.

Can only speak to Sales as that has been my only experience thus far. But, it was amazing. Jazmine was super helpful and made the whole purchase process very quick. Was in and out with a new X1 in a couple hours after work. Financing was quick and easy too. Loved it, and will definitely continue coming to this location for service and any future purchases. Thanks guys :)

I have rarely experienced such a wonderful retail buying experience! I spoke to an amazing individual there - Carlos who is knowledgeable, professional and honest!Their discounted PARTS Website saved me a fortune and Carlos walked me through and guided me the entire way. Carlos - Thank you!

I bought my first BMW on Saturday 9-25-21 from Advantage BMW of Clear Lake. My client advisor Shona Brown was a huge part in my decision to purchase from this dealership. Shes very knowledgeable, personable, and made the process extremely smooth and comfortable. Nathaniel Dickout is the finance director and made signing my documents quick and painless. Im very happy with my purchase. Thank you for making this an amazing experience! Im truly appreciative.

While the facility was nice and the people kind and respectful. Use caution. We purchased a 2013 Jaguar XF and a week later, engine light is on. Expected that they performed thorough inspections of the pre owned cars they sold. After all “this is Advantage BMW.” I expected a higher level. I was lead to believe Advantage thoroughly checks their preowned and put the best up for sale. The rest are just sent to auction.We were planning to purchase a second vehicle from them in the coming weeks, but this disappointment has is second guessing that.Update: the check engine code is for p0299. Turbo/supercharger. Unacceptable to buy a car from a reputable dealer and 10 days later be out thousands in repair.Update 2: Advantage BMW is a class act. They made this situation right when they didn’t have to. I will not hesitate to give them first shot anytime I am looking to buy a vehicle. New or used. Special shout out to Hector for helping me navigate the process.Updating to 5 stars for the service after the sell. Thanks guys.

The amenities were great. Coffee bar included coffee, snacks and water. The service advisors were friendly and professional. Kevin took good care of me. They performed full service, provided a detailed report of the services they performed and their findings. On top of that, my car was vacuumed and washed before being returned to me. Thanks Advantage BMW Midtown!

Boris our sales rep made the process of purchasing the vehicle we selected VERY easy and hassle free. He was very accommodating in working out the details with my husband (who was out of town for wok) via text messages. The finance department not only matched our credit union rates but were able to get us a slightly lower rate. Again the entire process was EASY.Thank you Boris and Advantage BMW for making this car buying experience quite easy!

My tire blew out and Advantage BMW Midtown was helpful. They first ensured I was safe and replaced my tire promptly. I also required a rental during the time of repair and they made it happen even though currently there’s a shortage of rental cars. Brandon provided great customer service from beginning to end!

Advantage BMW Midtown has the best sales team. I was working with Kyle and his manager Justin. Kyle is so informative and always makes me feel comfortable asking questions, keeping me informed. The team will go above and beyond and make you feel welcome as soon as you walk in. Highly recommend asking for Kyle if you’re interested in purchasing or leasing a new BMW.

Efrain was an amazing sales person! He instantly greeted me and my parents which made us want to work with him. This was my first time buying a car and going through this whole process and he helped me through every step! I really appreciate Efrain for his hard work and putting me in my new car!!Overall Advantage is a great dealership to go to whenever you’re ready to buy a car. Their selection is amazing and they all go above and beyond in service.

The outstanding Advantage BMW Service Department is back! One of the (many) reasons I have been purchasing from and servicing/getting repair work from Advantage BMW for 15+ years is because of their great service department. Five years ago I left Advantage BMW and drove miles across town to another service department because of several surprisingly disappointing experiences. After recently purchasing a new car from Advantage BMW — and deciding to try their Service Department again out of sheer geographic convenience— I am blown away by how good they are!My car engine was recently flooded during one of Houston’s freak flash flood events and Advantage BMW Service went to bat for me. They helped me figure out how to get the car towed overnight, stored, delivered to them (even though the towing company said there was no room left on their lot), and then they took on the insurance company to ensure my car got all the necessary repair approvals to meet BMW standards.My service advisor (Lulu) kept me informed 24/7 and truthfully made me feel like mine was the only car she was handling (which was not the case). She really went above and beyond to make sure I was satisfied, and her responsiveness and overall great attitude made the inconvenience feel less burdensome. She was fantastic!! The royal treatment is back— and I am once again a happy and loyal Advantage BMW customer.

Recently purchased a new X5 from Midtown, it has now had 3 electrical/system issues. Last incident was on Saturday after picking up my plates from dealer. This time however my entire screen in front of the steering wheel went blank. Talked to Garrett Burslon sales manager and he had me contact service manager Erik Sanchez, left email and messages for Erik, he never responded. Then reached out to BMS USA, took them multiple calls and emails to respond. Now here it is Thursday 7/15 and finally BMW assist is coming to pick up car to tow to dealer

It was my first time getting my car serviced here and my advisor Lourdes was very kind and helpful (as well as the other employees that I came in contact with). I was notified about everything in detail and they kept me updated throughout the entire time that they had my car (which I really appreciate). I’m very happy with the service here and will definitely be coming back.

Nice car at an attractive price. My trade-in price was accepted with no bickering, so there was no doubt in my mind that I should buy. Everyone was professional and straight forward. Fastest close I’ve every had, and I’ve purchased from at least 20 dealers. Great job guys!

Mid town BMW is a great dealership to work with. Their advisors are knowledgeable and helpful. My advisor is Sergio. He is the perfect advisor for me by giving me the space I needed to make up my mind and not rush me.Everyone I talked to at this location was helpful and friendly. Will suggest to my friends to check out heir cars.

I came in for broken window repair. Was told repair would take 1-2 days. Actually turned into 5 work days and the didn’t fix the runway channel which I was not informed of until after they brought my car for me. I expected a more responsive and transparent experience.Delays were said to be due to supplemental charge approval. I had to call my insurance, supplemental 3rd party just to find out that my customer service rep didn’t follow the instructions on the estimate provided by insurance.I do not recommend this location for collision repairs. They showed a lack of accountability and inconvenienced me for a month trying to get my complete care repairs fixed.And I will also note that the estimate provided by BMW which was extremely high didn’t align to the reimbursement provided for runway work needed.Terrible experience all the way around!

Every visit I have here has been good. My advisor, Eduardo Bendeck is amazing! He usually updates me on any additional things that need to be done in my car before proceeding with any recommended repairs. He’s knowledgeable, attentive, not pushy and provides good customer service.

Lourdes is always great. She ensures my car has everything necessary to be road worthy. She even made arrangements to have my car picked up and delivered back so I didn’t even have to worry with getting it to the dealership. Service with a smile even though I never saw her!

We are always greeted with professionalism, great service and awesome repais. The service advisors always check your warranty to make sure that you get the full extent used from your warranty which can save you a lot.

I’m so grateful for David G. and his team! They always get me in and out with any service or repair for my x5. The best part of his service is his communication, I always know what’s going on while my truck is in his care.

The team at Advantage BMW Midtown was very friendly and attentive from the moment I pulled into the service drive. Jay was quick to greet me and see that I was put immediately in touch with Cory who went over my service needs and immediately got the process rolling. I could not have planned a better experience.

Great experience, especially in these times where some dealerships seem to have the upper hand and mistreat customers. Malai was extremely helpful.

Best car buying experience I’ve ever had. Ask for Sam Razaei- super easy to deal with, very knowledgeable and actually did what he said he would do from the start. Not only do I feel like I got a deal, it wasn’t a “thing” with a car dealer negotiating and expediting the purchase in a timely manner. They really roll out the red carpet and don’t BS. I’ll be a customer for life. Highly recommend.

Great experience! Ben was extremely helpful and even stayed open after hours to make sure we got our car detailed and paid for without an extra trip to Houston. After leaving Keating Toyota, after they tried to tack on $6,000 in extraneous fees, it was refreshing to deal with an upfront dealership.

Advantage BMW never disappoint my family! The Service Team professionals such as Eduardo and Service Director, Eric Sanchez, are driven to make our experience memorable each time we visit for scheduled service! At every visit the entire Team show a true willingness to help. We appreciate the winning attitude from everyone on the entire Service Team Staff. A culture of positive influence is surely felt in this place!Thanks Team!-Kerry D.

So far it’s been quite easy for me to get my car in for appointments. Elena Franco’s always been my advisor since i first started taking my car there. She’s always been great, professional and kept me up-to-date with the status of my car. Yet an other BMW service location worth going to👍👍Editing this 5-Star review to also include my recent experience with the sales department. I recently purchased a 2018 BMW M3 and I have to say, this purchase wouldn’t have gone through had it not been for Marty Compton. I was out of state and out of country during most of the process and Marty spent endless time making everything possible and having everything ready for me on arrival. Advantage is lucky to have him as an employee

I wish I could give this place ZERO starts.Brought my car in for a recall. Was supposed to take ~3 hours.The technician ended up breaking my FRM module and Advantage refused to cover the cost to fix it. They made me jump through hoops and open a case with BMW North America for something THEY BROKE IN THE FIRST PLACE!!!!I was left without my vehicle for A WEEK.No courtesy cars available.No coverage for a rental car.My service advisor and the service manager both shrugged off being able to help me in any way. I had to get MY LAWYER involved and prep the paperwork for small claims court in case BMW NA didnt cover the cost of the repair. Thankfully they did and I didnt have to deal with that.This is the worst experience Ive ever had at a dealership, and I worked for two including a BMW dealership. What happened to me is unacceptable, and this place should put their customers first and take accountability instead of making excuses and trying to dodge the costs of their mistakes.

Cory Smith was amazing. My previous experiences with other service advisors left much to be desired but Cory was on his game. Prompt communication and the loaner was ready when he said it would be as was the car. Really good service.

Been a minute since I’ve come back for service. The new updated facility is beautiful first and foremost ! The customer service was 100% details explained on what needed to be done. The waiting area is so nice with refreshments available. I’ll be looking forward to my next purchase as this will be my 3rd from midtown Advantage BMW none other.

All of my concerns were addressed and my advisor was very polite and made sure I was well taken care of. I just moved here from GA so I was concerned I wouldn’t receive the same service I received at home but Delon more than exceeded the service I expected. I have happily found a new “home” for my vehicle’s service!!

I had the pleasure of working with Kevin Montano, and I had an awesome experience. Given the pandemic and the time zone difference, I initially assumed that the experience wouldnt be beneficial in any aspect. However, it was the exact opposite. Kevin is very knowledgeable, nice, and patient in answering all my questions during the whole process. If given another opportunity, I would definitely work with Kevin in the future ~!!

My experience with BMW Advantage was awesome.Kevin M., who was my sales agent, made my experience with selecting a car fast and simple. Nobickering about price or spending endless hours in a car dealership. Kevin was responsible for making thiscar the X4 happen. Thank you, Kevin M!

I went to get my A/C checked due to it blowing hot air. Eduardo took my request over the phone for the next day. The technician checked it, and found out it was leaking from the condenser. They replaced it, and I was able to receive my vehicle the same day! 2 👍

Kevin and the team at Advantage BMW Midtown Houston made servicing of our 2016 BMW 2 Series easy and efficient. Service was completed on time and was thorough. The video of the vehicle inspection was prior to starting service made sure we knew what to expect.

Love everyone there! Eduardo is the best service advisor and he always goes beyond call of duty to help me from fixing my gas door to telling me discount tire put on my tire the wrong way! They have a really nice waiting area with snacks and drinks and sometimes even bbq!

Edwardo was my Sales Technician. I repeat Sales Technician! I was told over and over again, on the phone “to bring My BMW in for a FREE DIAGNOSIS”. I get there, and My car was never even seen by a Certified Mechanic. The car was Diagnosed by (a nun certified Technician) The salesman. I was soo disappointed in my Time being wasted. I would’ve gotten service there, but when you’re told free diagnostics, and that they will print out a estimate. That’s what someone would expect. I would never take my car to Advantage BMW, nor recommend it to anyone ever!

The sales team and service team are excellent here! I never had to question what the status of my car was as I received text updates every day! However, I can not say the same for the “loaner” car service.BEWARE: DO NOT USE A LOANER CAR FROM THEM. If you do, read the contract carefully and make sure ok with being responsible for anything that happens to the car.

Had a super super impressive service experience here. The video walk through is informative, transparent and helpful for me to make quick decisions on repairs. David, my service advisor was very quick answering my questions, helping me file warranty claims and fast track my service timeline so that I can have the car for the weekend. 5 star excellent service!

My relationship with Advantage wasn’t always 5 stars - that began once I met Cory (service advisor) and Brian (Master tech) the rest is history. These guys are easy to talk to - and I took the time to talk to them not as employees who service my car - but as human beings - and its made my experience at Advantage amazing. This is the dealership where I service my car, and buy OEM parts - Angel and Joey in the parts department and the entire crew back there are top notch people who know their cars.If there is one thing I would advise - get to know people. Share a piece of yourself - and let others do the same - it makes this journey called life chill, even when things don’t go as expected.Kudos to Advantage for a strong team of people!

5 Stars for Kevin ... he was fantastic ... I had a couple concerns (for a second consecutive visit) but I think these concerns are more process oriented than individual SA related. But, again in no way tied directly to Kevin ... its ironic that I do get a better overall experience when I visit Honda for my wifes car vs. when I visit the luxury car dealer service department. I would be more than happy to discuss more via phone ... but for a second straight time from a BMW standpoint, Ive been let down and felt I needed to address what I thought could have made for a better experience! thank you Kevin for your awesome professionalism and knowledge...you Def. saved a 1-star situation from occurring, so KUDOS to you my friend. you are Def. an asset to Advantage BMW!

Excellent service experience! Ms. Lourdes was professional and pleasant. She showed great knowledge in explaining the service needs for my vehicle and how BMW Midtown takes care of their customers with Valet services, rim repairs and much more! This is definitely the place I trust to take outstanding care of my BMW. Thanks again!

Barry Thomas did a fantastic job with all aspects of my repair! When my hard-to-locate part came in early, he called to reschedule my repair for an earlier date. He communicated with me during the time my car was in the shop, and facilitated my transportation to back home following the drop off and back to the shop for vehicle pickup after it was repaired. Excellent customer service all the way through the process!

The Advantage team is always on top of their game! I had great service once again. Five stars for my service advisor Cory. Thanks for always treating my car like your own.

Kamil was very helpful with getting multiple issues resolved that I had from the factory on my M8. He also went out of his way to coordinate with parts to locate the correct carbon fiber spoiler for my car as well as schedule the install same day. Also, the shop foreman Jonathan was willing to take an extended ride with me to hear an intermittent noise the car was making, and fixed it promptly after diagnosing the issue.

Awesome service and was out of there very quickly with a new car

Great customer service. They solved my problems (for a price of course) $$$$. I love that they take videos during their process of diagnosis. So that the car owner can see first-hand what the issues are. They also don’t leave you to sit and wait all day (or find your own ride home) if your car is going to be there for an extended period of time; they’ll take you home or wherever you need to be. My only complaint was that they left muddy boot prints in the back AND front of the car (in the floorboards obviously). But they for sure weren’t there when I brought the car in originally. I’ll have to shampoo those out myself.

I always find BMW midtown the best place for my car maintenance. The service is excellent and fast, and the quality of work is great. Moreover, I always count with the support of the best advisor, Robert García, who is not only very knowledgeable of his field, but very nice and helpful answering all questions and concerns. And I certainly love the special offer days!! Thank you!

Be careful when you purchase used car from this dealership. Never ever send them money to hold the car for you because they stealing people money. They stole $500.00 from me and they refuse to refund the money. Dont trust this dealership at all. Customer service is awful and not respond and the hung up the phone any time I called them.

Best dealership I have ever been to. The whole staff is friendly and very attentive. They have been servicing my bmw and never fail to impress me on the work they do. If you need to get your BMW serviced, go to Corey. He is very knowledgeable and professional. He makes sure your vehicle is top notch and gets what it needs.

David Guerrero is an excellent advisor and took care of my car very well. 👏🏻👏🏻👏🏻

I’m very happy with my experience at Advantage BMW Midtown! I was treated respectfully and kindly! My advisor, Eduardo, was super professional and friendly. He took time to explain everything to me and he did it with gladness. I was offered a special and I definitely feel like this service here is trustworthy. I was offered great service at reasonable prices. They documented everything and even sent photos. I felt very comfortable and I appreciate my experience here.

My salesman Luis made the process of driving the ultimate driving machine very simple. There wasn’t the hassle of what you usually deal with when trying to buy a car. Everyone at this dealership was very professional and friendly! Definitely a great experience.

I recommend the BMW midtown team, always so welcoming. I enjoy working with Kiara and trust her guidance as my advisor and with all my transactions here! Thank you so much!

STAY AWAYService department is interested in selling work (hours and parts). They are not interested in providing BMW customers a service. Warranty work is not profitable enough, so dont expect to be well treated if that is your case.I went to have an airbag recall taken care of on my 09 M3.Yes, I own a 09 M3, which is not driven anymore. Its more of a collective for me than anything else and it is taken care of like a baby.Now, I do understand its a 2009 vehicle, but Advantage Midtown wants you to sign a waiver form that removes any liability from Advantage in case something breaks... Note that the form doesnt specify the condition on how something could break, its basically an umbrella protecting them and their technicians.Technicians make mistakes, and Im not okay giving them that sort of coverage on my dime.I told the advisor that on those conditions, I wouldnt leave the car there, which she replied with: let me get it back for you (the car was already taken by them, as this was the last thing they asked me to sign when I was about to leave).I asked to speak with a manager, explain to him my concern. He replied saying that they would take care of things that the technician broke, if it happened. I said: well, thats not what the form says, and Im uncomfortable signing it. Then he showed basically showed me the door! - As of, if you dont like it, you can go.Great customer service Advantage BMW Midtown - never again!As I said... if its not work they can sell you, the effort to take care of customers is below zero!

James was easy to talk to always answered and was available and my car is happy and I’m happy. Definitely would go back to him as a service advisor.

State of art facility! safety gate, A/C controlled customer drive in area.. friendly, professional service.

David provides unbelievable service. I would recommend him to anyone. You will not be disappointed

My Uncle, who became sick, liquidated some of his possessions. Among those things was an e92, maintained by Advantage BMW, that my father purchased. A few years later I happily traded my car and the e92 became my daily driver. I had to pick a shop for service and it was an easy choice to take it to Advantage. Now that Ive interacted with them for repairs, I understand why theyre 5 star rated. Thank you!

It was easy to make an appointment with Advantage BMW. The expected service was performed in a timely manner. The Advantage BMW staff was very friendly, courteous, and highly professional. All of the required maintenance was explained to me prior to start up. Great experience!!!!!

I had an amazing experience at this location! From start to finish; every member greeted us with a smile and a hello. I was with my 3 y/o son and he was also pleased with the warm approach. Kamil was our service member and he communicated well and was so professional... I love this location and will continue to come for all my services.

I was asked to review by members of the dealership. The new parts department advisor is friendly and helpful. He gets 5 stars.My service advisor John Garza was great at listening to my concerns, he wasnt pushy, he set expectations on time. No reason he also doesnt get 5 stars. Great service!I am hesitant to give more than 1 star to this place. I have such a bad history with this place that even with a prepaid maintenance program I dont feel comfortable going here. I dont even trust them to change my oil. I would rather go to the one in Katy. It takes time to rebuild relationships. The service advisor and the parts advisor increase the 1 star rating to a 3.

All aspects of my BMW service were very good including communication of progress periodically by John Garza keeping me updated until my car was ready. Thanks to everyone involved.

Everyone was phenomenal! I am so happy that I had the opportunity to come to BMW - midtown. I will definitely recommend other people in the future.

A little hard to find (service dept.) if it’s your first time here but once in; the service is friendly and top notch! Most services that are “fairly quick” are good and make sure to bring a laptop or something as the upstairs waiting room is great with multiple TVs, coffee shop, drinks, snacks, water, and basically a place to relax. Tech Juan Castro was very informative and thorough! Will be back again when the next service is needed!!!

Kamail is a an awesome advisor. He is very courteous and helpful. My car was ready when promised. I like the digital text messages to get me updated on what services are being performed on my car. I’m very pleased with the service I get from Advantage Midtown BMW and I will continue to bring my car in for service.

Wonderful experience! Went in for a routine oil service at a great price. Got a chance to work with Cory from the service department who was helpful every step of the way. My car was in and out in no time. If you need work done on your vehicle go see Cory!

Leaving 5 stars solely due to how great Eduardo Bendeck is as a service advisor. By far the best advisor Ive dealt with not only here, but other dealerships in the past. While Ive had some advisors at this dealership that I wasnt exactly thrilled with, I will be back simply because of him. Professional, polite, thorough, and maintained excellent communication throughout the process even when his original time frame on how long it would take my car to be service changed. When my car ended up being ready on a day that he wasnt supposed to work, he came in to make sure he was there when I came to pick it up (even when I said there was no need).

I had an excellent experience. I did not have an appointment and Robert was able to schedule me immediately. There is some construction in the area so it was a bit difficult to get there.My car was taken care of and washed and I was provided with an Uber home. Robert shared some new promos that I was interested in. I will continue to have my car serviced at Advantage BMW. They do a great job.

Had to come in to order parts and Carlos at the parts desk was super helpful. Went out of his way to double check every part I had requested fit my vehicle and just had a really great attitude. He even made sure I had help carrying parts back to my car. If youre coming in to order parts, ask for Carlos!

My service advisor Kevin Komanny is very kind, knowledgeable and helpful! I did 4 wheel alignment, oil service and brake fluid service. Everything is perfect and I will definitely come back for future services! Highly recommend!

I took my vehicle to be serviced/repaired (after taking it to another warranty approved place) and they kept me informed every step of the way. Cory Smith went above and beyond when my extended warranty didn’t want to cover some repairs. I won’t take this car any where else from now on.

Sergio made the car buying process seamless and rewarding! I visited on a Saturday right before closing and got the paperwork started so he could submit Monday morning. He said he would have an update for me by 11am on Monday. True to his word, I had an offer on my trade and financials to review before that time sent directly to my cell, without ever having to make a trip back. Once I approved the terms, he sent his assistant to my job to deliver the car and take my old one with documents in hand for me to look over and sign. The easiest and most customer-centric way Ive ever purchased a car. Highly recommend Advantage Midtown if youre in the market for a new vehicle. Thank you Sergio!

This is our 1st BMW and working with Nicolae was great. We went back and forth a couple of times, but overall I had a great experience. The car only had one key, but Nicolae was able to track down the other one for me as well. He went above and beyond.Working with their finance department was great as well. I dealt with Travis who was a very well spoken and down to earth person. The day of purchase, I was in and out in 20 minutes.The car was delivered to my house as well.I highly recommend this dealership and Nicolae.

Sergio was our sales adviser on a 330e purchase, he did a great job, was very helpful, took care of all our questions and ensured the car was serviced and ready to go, when promised, with frequent updates via text and mobile. Sergio is very proactive and a pleasure to deal with, I will call on him for my next BMW purchase. Thank you Sergio for a job well done.

Great car buying experience! No pushy sales people, they answer all your questions and are very informative about their cars but give you space to make informed decision without being pushy.

M3 was serviced appropriately and returned the same day. The car was returned significantly dirtier than when I dropped it off…. Dropped it off detailed and got it back with mud/dirt sprayed on the side and all inside the wheel wells… disappointing.

Professional and timely service. I came in for a maintenance for my car, the service representative greeted and helped me right away. I was fully informed of what will be done and what other optional services I may need. The job was done great, and I got my car back with a peace of mind

Awesome customer service from Advisor. Really enjoyed the updates with videos sent from Advisor while car was being serviced. Will definitely be back when service is due. Thank you.

David was awesome too work with. Highly recommended shop. Great service!

Barry was great and gave me recommendations on what services I needed for my car.

Great, friendly service! Got my car done in a timely manner, and clean as well. My advisor did not question me when I decided against certain services. They ordered me an Uber to and from the drop off as well.

They didn’t do a fairly basic repair job properly the first time so it had to go back the next day. That day they didn’t close the hood all the way - fortunately it did not fly open from the partially latched position. I would not recommend.

A+++ transaction… Sergio is a true professional with excellent communication during the entire process…He’s relaxed, non pushy and very patient… kudos to the team at Advantage BMW Midtown… thank you!!

This place has improved a lot over years. John Garza was my advisor. Terrific customer service. Did a couple of things free for me.

Hassle-free car buying experience. Great customer service.

Sales Rep, David Marron made my entire car (new built) buying process an ease. He was very professional, thorough and consistent from start to finish. I had been to several BMW dealerships and from the moment I test drove and came in contact with David...I knew I was going to give him my business because he earned it. I knew what I wanted and he made it happened. He was very knowledgeable about the car and he wasn’t trying to go back and forth with the numbers. Sal Guerra, Finance Manager was nice and very knowledgeable. The energy and vibe of this dealership made me feel like these guys are family. Both David and Sal will forever have a client for years to come. If your trying to figure out which dealership in the Houston area to go with...you won’t be disappointed at BMW Midtown!

Service was quick and professional, though there were some challenges with scheduling and receiving a ride back to the service center once my vehicle was ready. Everyone working there that i encountered was friendly and helpful.

Great service from Brandon today, Omar use to be my rep which he was the absolute Best. Love this BMW always on point.

What customer service! Yazmine was the absolute best. Very friendly and knowledgeable..I highly recommend her and Advantage BMW, for your next buy. Thank you Yaz and company for helping with my 228i! I love it.

Had a great experience with Advantage BMW Midtown...which is leading me to leave my first ever online review for an auto dealer. The staff involved in the process were attentive without being overbearing, completely direct in every aspect of the transaction. I drove into town (from 4 hrs away), found the car to be exactly as described online. Nico was an excellent host, as they papered up the transaction properly and with no surprises.The car was great and the price was great, but the dealer experience was topnotch. I told them Id happily share my experience with others, and so I shall.

I worked with Barry. He was very professional and personable. He reviewed many items that needed to be addressed for my car and was thorough, knowledgeable and patient in explaining his recommendations. His follow up was immediate and my repairs were completed on time and as requested. Highly recommend him!

Great service as always! I used the valet car service and this made it even easier for me. My advisor, Barry, is always very prompt, efficient and professional.

Recently opened their remodeled service center and it’s better than the last! The waiting room is so convenient with tables/charging port/TVs. Kevin Kommany was great at helping with the service of my car. I made an appointment the same day and my car was in and out in only three hours.

I had an amazing experience on this very first visit with Delon Bob as my advisor, whom by they way looked very handsome in the Yellow BMW Polo the staff were wearing. Thanks Delon for your expertise and professionalism along w/all the quotes. Every customer should experience this type of service on every visit rather they look like they have the money or not. I will definitely continue my future services with Delon. This is the type of individual that suppose to represent a High End Automobile Company. Exceptional Job/ Well Done!!!

Matt was awesome. We got a nail in our tire the first day we moved to Houston. We were on a tight schedule setting up our new place. Matt provided us with a ride to and from IKEA to continue our furniture shopping. Thank you to the team for getting us in and out on such short notice!

David was exceptional. He communicated properly from beginning to end. Although he wasn’t actually working on my car, I felt that he was. I’m thankful for very attentive staff at Advantage BMW Midtown.

John Garza is an excellent service advisor! Always responsive and provides outstanding customer service!~A. Benjamin

An absolute nightmare dealing with their sales and service department. Im at the end of my second lease and as helpful and encouraging they were during the initial lease agreement they are just as careless, unhelpful and manipulating as Im about to return the vehicle.

David Guerrero and Advantage BMW always provide top notch service. Their detailed service reporting allows me to review and determine what’s needed and costs. The valet pickup and drop off service from my home is so convenient and appreciated. Thanks David and Advantage.

Very disappointed with the service received at Advantage BMW Downtown.First, I had to reschedule several times my service appointment because, despite specifically asking for a date and time on which a loaner car would be available, I would invariable get a call the day before the appointment to let me know that they could not guarantee that the loaner would be available.But that’s the smallest of the problems. My car, a 740 model, has a problem with the AC - for the first few seconds after turning on the car, an awful smell comes out of the vents. I had brought in the car last year for the same problem. They seem to have fixed it, but this summer the problem was back. I can understand any car having problems, but getting an explanation to try to justify that “this is normal” and not a defect, and furthermore “recommending” a procedure to fix it, which would cost several hundred dollars and not covered by guarantee, was absurd. Two different service people gave me different stories - one said they couldn’t perceive the smell, so there was nothing wrong with the car, but still suggested the procedure; the other one sort of acknowledged there was a problem, but said this was normal and they had already done the first fix last year for free, so this time they had to charge me.The most disappointing thing was that even the Sales Manager, who you would think would be interested in keeping a repeat client happy, tried to sell me the “this is normal and not covered by guarantee”. If this is normal for BMW, I guess this is my last BMW.