I was in my first car accident and wasnt sure the process of how everything works, Glenda was great and walked me through the entire process. Once I dropped Victory off at the shop Albert greeted me and his customer service was amazing and he surely went above and beyond. Both Glenda and Albert called me every other day giving me updates and keeping me in the loop the entire time. Albert even caught that my battery was going out and was able to replace it with the quote I was given. They had my car a little over week and when I picked her up she looked BEAUTIFUL! I would absolutely recommend Service King in Copperfield to any friends and family. Bonus points they referred me to another shop to get my car serviced.

I used their services because Ive used them in the past, recently I chose to get my car fixed by service King. They did an excellent job. They are very professional. And also when I came to pick up my vehicle and contacted them, they were able to contact me back. They were even going to replace a car magnet that I had that was misplaced by their team. So they do go above and beyond. And I will be coming back to them if I need to. What is great about their service they do warranty their work as well.

Glenda was the best! Great customer service! I love the fact they keep you updated all the time! My kia looks great after T-bone collision. They are fairly fast at repairs too.

Took my car here after being in an accident on the drivers side. The damage was from the headlight to the rocker panel under the door. At first, I was satisfied with the customer service I received, but after my car was returned, the next day, I noticed a rattling in the drivers side speaker that wasnt there before the collision. I took it back and one of the Service King employees removed the door panel and said that the speaker was indeed broken. He said that he would submit it to the at fault drivers insurance for repairs. I never heard back. A week later. I called to follow up and spoke with Glenda, who promptly submitted my claim with the insurance, apparently it was never done by the first employee. I heard back from her, but missed her call, returned it and left a message, then never heard anything else.After returning from vacation, I noticed water inside my driver door jam that had never been there before. So, I took it back to Service King and had them look at it. I spoke with Glenda, who said she had left me a voice mail, that I never received, stating that the at fault insurance would not cover the speaker because it was cosmetic, and that the left over damage on my rocker panel was just a rocker panel. She passed us off to Tony, who basically said the same thing, except he tried to dumb it down for us. He stated that he was the middle man and our advocate for repairs and that there was nothing he could do. That water normally gets in the jam even when the car is washed. Yeah, never have I had that happen and Ive had this car for years.Firstly, my car should have been inspected inside and out after my collision, especially since Tony was so adamant that there were definitely photos taken of the damage. If it had been inspected properly, the speaker, rocker panel and seal of the door would have been found.Second, the car was hit on the drivers side at an angle. Its possible that the speaker was busted in the collision and its mighty suspicious that its now broken right after this happened. I know my car, I know its not just wear and tear like youre trying to sell it off as. You can tell me you buy and sell used banged up junk yard doors for your repairs all day with perfect speakers, but not everything is black and white.Lastly, if youre an advocate for your customers and the repairs are how you make your money, as you so delicately put it, then I dont know how youre turning a profit because you are a terrible advocate for your customers. Telling me to reach out to the insurance company to do your job is horrible customer service, and just lazy. Do better, or step down.

Amazing Customer service. Tony Khan was a Down to earth owner. Who was about the customer first and business second. If you need any repairs done to your car. Definitely the company and the man to see. 10/10 would recommend to anyone.

After being in a car accident in my brand new car, I was extremely stressed and upset. Service King has handled everything for me. Dealing with the insurance and keeping me updated for the entire process. Glenda and Tony are helpful and professional. They called, sent texts and links so I was informed. Thank You so much for a smooth process!

I just want to know what happened to the bottoms protector & my can of air freshner!!!

Had major front bumper debris damage from I10 West Seguin TXMade appointmentReceived a quick quotationMy Lexus ES350 was repaired within two daysIncluding paint finish and original Lexus parts.I would recommend Service King to future customers at Copperfield location.Ask for Tony the GMVery friendly staff as well.I did not expect my repair to be completed that soon.Very happy!Joe McHouston

Poor service and poor advocates for insurance claims. After getting the car back we found more damage due to the collision that they missed, and now insurance is claiming it wasnt due to the accident and wont cover it even though its in the spot that was damaged by the collision.

Glenda and her team has set the bar. This was the first time I got into an accident and I was unsure on how to go about things with my vehicle, Glenda took pictures and two days later they called back said they are ready to give my car repairs. I got a rental and 5 days later my vehicle has never looked so good they did an amazing job on repairs my bumper and my hood were fixed. Im so glad I decided to go with Service king. If you need repairs done please please go here. This location was quick and great on customer service my needs were satisfied.

They did a great job!!! Bumper looks amazing!!

These folks are the real deal. Highly recommend. Efficient. Nice and do the job right.

They just want your money. They use aftermarket parts. SMH they work for the insurance company. They dont work for you!! If I could give 0 stars I would. But unfortunately I cannot!

Excellent work with very high quality!Alan was very helpful as was the manager.Even when I noticed a small blemish, the manager immediately came out and fixed himself right infront of me.I would highly recommend this location.

I was in an auto accident and the insurance company recommended Service King. They are extremely professional and very communicative with their clients.

The customer service and follow ups were quick, informative, and thorough. The services went as expected during the holiday rush in December. The car was completed and the repair was great.

My car was out of the shop on time. They did a great job on my repair.

I turned in my car and waited two weeks to find out they cant fix the damages on my cars rear end. Whata waste of time

Amazing staff, communication, and service!

Let me start by saying I am SO happy with the customer service I received at Service king. Nilson took such great care of me and notified me with every update! Super fast service, very understanding and extremely helpful! I dont think Ive ever felt this happy in a while. My car is good as new! Thank you Nilson and service king for fixing my car!! Definitely recommend their services.

Whether your service is covered by insurance or coming out of your own pocket, you can expect fast friendly service. What impressed me the most was the straight talk I recieved from the service estimators. I found they to be honest and helpful. They walked me through the repair options and made sure I felt comfortable with the repair plan. They worked with me and answered my questions before I made my choice. My repairs were completed ahead of schedule and the repair work was quality. Todays car repairs cost, but I feel the repair work and service made the expense easier to live with.

My vehicle got sideswiped and my passenger headlamp was broken. Went to Service King to fix it. They provided an excellent service therefore I highly recommend them!

Took my ford edge for repairs from an accident, I did not have an appointment, but they told me it was not a problem. I was assigned Neilson who took care of me as if I was the only customer he had. I must say its refreshing to get customer service like that. He kept me informed every step of the way from the moment I dropped my car off to the time I picked it up. Thank you Service king for a job well done. I would definitely recommend you to anyone who needs collision assistance.

Car not delivered when promised. Cannot get a live person on the phone. Very poor customer service!!

Terrible service. They couldn’t open up a file the insurance sent and said their IT department needed to fix it. I had to be calling back to check the status for 3 weeks! Way too long! When I first called back to check the status they had forgotten to send my file to get fixed. That was a week after I was there! They don’t call back when they say they will and you always have to be checking on them. I’m taking my car somewhere else!! Never going there again! It’s been almost a month of nonsense.

We were visiting my parents in Houston when my husband got in an accident. We took our car to service king approved by our insurance for a replacement front bumper and there was damage to the air conditioner as well, apparently they had to take out the backseat to replace something having to do with the air conditioner and never reinstalled the third row seat belts! Well when we were getting ready to return to Florida we discovered there were no seatbelts in the rear and my son had to sit squished between 2 car seats the entire way because of it! We called them and they said it wasnt their mistake but if we brought the vehicle back they would replace the missing bolts anyway free of charge, which would have been fine if we had time to do that but as it was we were short on time and trying to get back home to Florida. So now I have to order new bolts and my husband has to fix the problem. Also the new bumper they replaced is popping out on both sides.

I chose Service King to repair my vehicle and so far I very satisfied with the work theyve. I would recommend everyone whos interested in having fast and quality work done in Cypress highway 6

Great customer service. Like new

Terrible service and communication

Fast, efficient, reliable!!

I highly recommend Service King of Copperfield, which left me with a very favorable impression and experience! I dealt with Arturo, who is the most friendly, professional, and knowledgeable person you could wish for. He gives each customer his time & attention and answers every question. Arturo doesnt give wild promises just to get your business but gives you his best educated estimate of the situation and how long it will take (based on the visible damage & his experience of hidden damage). He guestimated 1 week in my case and had my car repaired & ready in 5 days. He actually apologized for not having it repaired in 4 days, but a part was not available as soon as he would have liked. Nothing beats good old fashioned service, courtesy, & honesty! I am very, very pleased with this Service King, Arturo, the young woman at the front desk, & the young man who picked me up from home. The waiting area is also clean and comfortable.

Awesome experience and quality work! They stand behind their work and everyone was exceptionally professional and nice.

I had a wonderful experience at this shop! The front desk customer service was great. My advisor Ceasar was awesome. Very thorough, explained process to me and kept me in the loop of the progress while my car was being repaired. And they did it fast too. I would definitely recommend this body shop.

Bryan at the front desk was very rude. Nationwide has us go to service king for an estimate. My husband asked if we could get an estimate and if we could take our vehicle elsewhere, seeing as the reviews for service king are terrible. Mr. Kelley proceeded to say why would you bring it here first? They will write the check to my name. This doesnt make sense. To which my husband replied that that is how nationwide had had us done it before. This man looked as if we were wasting his time. To make this situation worse the lady at the front desk CANCELLED our scheduled car pick up without letting us know. So she essentially left us without a car. She said you dont need it here anyway since you are taking it to a different shop. Im disappointed and upset that these people were not knowledgeable on the services they offer.

Great job from start to finish. They were courteous, informative, gave constant updates and completed the job ahead of schedule.

My girlfriend is currently having her car repaired here after it was rear ended. Her car is months old and took it to the dealership prior to taking it here to ensure they properly repair her vehicle. In doing so she found out there is damage to her alignment. She is fighting them to properly fix her car as they dont want to even do an alignment. Good thing she took it to a dealership to ensure they didnt screw her over.

Thank you for reading my review. I had a situation for a repair on a high end car. This repair was around 4 months ago.My service person was Joel Lee. The time and date when said was to be completed was accurate and ahead of schedule. Joel Lee and the staff were great people and very nice.All the repair work was explained and done as promised.Yes I do recommend Service King. This is actually twice I have used Service King at different locations.So stop in and see Joel Lee and the Service King team for your repairs.Thank you again for reading my review.

They take too long to do a simple job.

Bryan Kelly was by far the nicest person. He got me in and out in about 20 minutes and got me an estimate. I recommend this to anyone.Yury, was very nice. She pointed me to Bryan.

Bryan was very cordial and educated me on the repair process. Ive never been in an accident and had been given the run around. He saved my day and put me at ease!

I have used this Service King twice now for 2 different vehicles. The communication was very good. The repairs were perfect. All the people in the shop were friendly which helped in this stressful situation. I highly recommend Service King for your auto repairs!

Great service and work. Really helped and took care of my car when i got on an accident

Worst customer service I have ever received. be cautious and do your homework before you do service with this company. I was treated horribly by Judy, Tony and Albert. it was a disgrace that they got away with talking to people the way they did I was told I would receive a call from somebody else on the leadership team and a month later I have yet to receive that call. Extremely disappointed in the service and the work done on my car

They did a great job with my Kia

I took it here because both my insurance and the other partys had this place listed as a preferred body shop. Super good communication from the get go, email updates of the progress. They were so quick, their repairs beat the insurance check by a day almost resulting in me having to pay out of pocket for an extra day of the rental car. I hope to not need them again but if I do...Ill go back.

Easy peasy repairs, top quality. Have only done insurance paid repairs at this facility.

So fast and friendly! Definitely recommend.

Desiree was my service advisor and she did an excellent job at keeping me informed and getting my car repaired and back to its original beauty in less than 4 days. She preordered the parts and let me know when they arrived so I would not be in a rental any longer than necessary.

Have used Service King twice. Both times i have been extremely please. Thank you

Bryan Did such a great job!!! As a Young man I didnt know to much about tires and what not- but bryan helped me out and was able to come to a deal for the tires!! Great Job HIGHLY RECOMMEND!!!

Ive worked in the auto body industry for 2+ years, Albert specifically tried to lie to me saying a tail light was replaced with an Aftermarket light(which aftermarket CANNOT have OEM stamps) which was broken aswell(same damage from the accident.Estimate says a brand new trunk was placed on the car(3 dents from the accident still remain on the car, insurance fruad?), a reflector lamp on the bumper is damaged aswell, which by estimate wasnt even replaced. Really bad paint runs are on the trunk, and the entire right side quarter panel AND bumper have bad swirl marks from the buffer running too long in one area.If this is how this business runs and lets vehicles leave the shop, this place is a scam. A simple QC(Quality Control) would have caught all of this before the car left the lot.Ive been trying to get the car back to the shop but their excuse is progressive isnt wanting to repair it, if it was documented in the beginning, it would have been replaced, even an aftermarket light would be better than putting the same damaged one back on, INCORRECTLY at that.ALSO they didnt even repair the back up sensors(a very simple and basic job, which I could do but I didnt get paid to do it).Worst service Ive seen from any shop.

The staff was excellent and they took great care of my vehicle.

Great job! Bryan, my service adviser, kept me informed throughout the entire repair process and my car was repaired in a timely manner.

My second time using service king, this was just as good as first time. Bryan had my truck fixed on time and work was perfect.

Terrible! is the only word I can describe for this place. We went on a Saturday with a check made out to them for hail damage and the older woman working there (there was only one counter person) definitely did not want to be there and did not want our business. When I didnt understand what had to be done and asked to repeat it slowly, she told me she was going to wait on another customer and get back to me. When we decided to leave, she ignored us. The worst part was when I called to complain on Monday to Chuck the manager, my call was sent to voicemail and never returned. A business is only as good as its management and this one shows what it is...very poor!

Took my car here for repair, the staff was really nice and helpful all throughout the repair.

Just got my car back today. They did an awesome job. Looks brand new now. Ask for Israel. Excellent customer service.

I love this place for its customer service and knowledgeable crew. I have got my Honda Accord repaired twice from this location and never was disappointed. This is the 1st time im actually writing the review due to exceptional service given to me by Bryan Kelley and Crystal.This time i didnt got my car repaired from here because insurance company made us run around for weeks with no contact and in the end totaling the car. Insurance company wasted my & Bryan time for hanging us for days and in the end rejecting to repair my Accord but the patience and hospitality from Bryan and Crystal gives me peace of mind that im leaving my car in right hands.Thank you Service King team.And this is not a paid review, honestly these guys made me clam because im super pissed of dealing with stupid insurance company who rear ended my car.

Repairs were completely properly. Paint jobs excellent

Bryan who worked the front desk gave me excellent customer service and helped me with everything I needed so glad he was able to help and make sure everything I need for my car was done properly. Car looks newer then ever!

I dont like this place. They didnt done my car good.

Suggested by AllState, now I understand why... I was rear ended, Allstate adjuster said he needed a second opinion on additional damage I pointed out. Allstate never sent a second adjuster, so I asked Service King to provide Allstate with a new quote and they did so under the header of previous damage. Service King claims they did this to enjoy labor codes for AllState. Im Getting back a busted vehicle.... Service King Copperfield does not have the customers interest in mind, they are the lap dog of the insurance company.

Insurance recommended body shop. tooooo pricey.

Awesome work but some of the staff had an attitude..

Awesome Staff Best Repairs In City

They will not assist the customer with a rental..even tho enterprise has a desk in the building..go to Copperfield collision. They care about the customers needs.

They told me it would be $ 367.00 to fix a fender scratch. I went to Copperfield Collision, and they just wiped it off with some nail polish remover ! Service King should be ashamed !

This repair facility has zero customer service, my wife took our truck for a small repair on the rear bumper, needed to be replaced. They broke the plastic top trim of the bumper and stuck it down with sticky tape! when confronted they wanted us to pay for the repair..steer clear of these idiots!!!

STAY AWAY FROM THIS SHOPI dont know why insurance companies recommend this shop to their customers,,,, worst customer service, they will use after marker parts on your carSTAY AWAY FROM THIS SHOP

Never agin will I ever go back! It was the WORST EXPERINCE I HAVE EVER HAD!VERY VERY VERY BAD Customer service & Work!STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Fast and nice costumers service

They were pretty fast!

Worst service ever been waiting here for 45 minutes on a Saturday and there is no one in the lobby..

This is the worse place ever. Never take your car to this location. I had bumper replaced and came apart. Poor customer service.

Screwed us over, never return !!!!

Never again!

Wonderful staff!

Car was repaired ahead of schedule.