These guys are fabulous! From our first call for help, to the technicians timely arrival, to the service... let me just say that we were more than impressed. Our technician (whose name is Greg Little, by the way) really knows his stuff. Northwind is trustworthy and skilled. We moved from a bigger company to these guys, and we are so glad we did. We highly recommend Northwind AC. 5 stars plus plus!!!

I called and Jose Lopez was my tech, he helped me without pressure to pick the best 2 new units for my house, it has been a month since they were installed and they have been amazing Trane units .Jose has called several times to check and had also come by to see how everything is working

Very happy with these folks. I had a whole house install + new ducting in an older home. They performed multiple quality checks after the work was completed, tightening up a few loose ends to get everything just perfect. Jose was very friendly, respectful, and knowledgeable. 100% recommended.

Had a great experience with Northwind! They are timely, professional, and I really trusted their expert opinions. Weve had three different a/c contractors look at our issue, with no resolve. Northwind came through with a cost-effective option that made our home cooler and more efficient. We are happy campers! I would highly recommend Northwind and they will certainly be my first call when its time to replace!

This is the second time I’ve used this company and they provided excellent work and customer service yet again! Jose was professional, and when he found out I needed Freon (at 7:30pm) that he didn’t have on his truck, he left to go get some instead of re-scheduling me in the AM like some companies/contractors might. I was seriously impressed and thankful. He explained everything he was doing in easy to understand language and I felt confident in his work and abilities! Customer service was great and friendly when I called to ask a question, and followed up a few days after my appointment to make sure everything was running smoothly. For sure recommend this company!!

I called yesterday for a one time AC checkup and Northwind was able to get a technician to my house on the same day. They are very professional, DaShon is an excellent technician and I highly recommend him. He did everything in a timely matter and was very detailed. I recommend Northwind to anyone who needs AC services and I will definitely call them if I ever need services in the future.

Northwind AC is very dependable and overall great company to work with. Everyone from techs, sales, customer service - everyone - is very kind and helpful. Im so happy with my choice to use them to install a new system at my new house. They also had been maintaining the system at my old house and the house sold with glowing reviews from the inspector regarding the status of our system. Thank you Northwind for taking care of us!!

We called Northwind for regular system maintenance after moving into a new house. John Danna was the technician who came out and he was amazing! He knew exactly what to do, where everything would be, and what repairs were needed to keep the system running smoothly. Glad I found Northwind and John - planning to stick with them with the annual subscription!

Northwind A/C sent out John Danna to check out my unit. John explained everything in full detail. I have no doubt that John is experienced and knows is business. John discovered that the blower fan was extremely dirty and not producing the proper amount of CFMs. Im going to request that John be sent back out to clean the fan. I feel totally comfortable with John Danna. Satisfied Customer.

They replaced an 18 year old system. Very professional, the process from start to finish was seamless. The new air filtering process is excellent. The installation was beyond our expectations.Our representative was Brigette Barrera, she knew her systems, she was very good, helped us every step of the way. When you need to replace your system and you want honest options give them a call.

Thank you Brigette, Greg, and Gilbert. I had a very positive experience having my entire system replaced.

Service was excellent and professional throughout the process from Brigette working with me on the quote to get me exactly what I needed though to final checkout. The installers Juan and Luis put in a long day replacing two complete units and did a great job. The inspector even commented on the tidy install. Everyone was very responsive throughout and worked around my schedule.

I wish I could have checked ALL OF THE BOXES. Their receptionist Jaime was AWESOME. So was our tech Jose.I HIGHLY recommend this company.

I appreciated the professionalism and patience demonstrated by John D’ana, the technician assigned to do the maintenance of our HVAC. I was interviewing for a job at the same time he showed up and he was very understanding and patient through it all. He is very knowledgeable and shared some practical tips with me about the filters and the unit itself. Northwind installed our new unit 3 years ago and we received great customer service then and it has continued thru today. Brandi and Jamie at the office are great, responsive and pleasant to speak with. We are very happy with their service.

Had to upgrade a 2.5 Ton AC unit and 5KW of heat. Took 3 competitive bids and Northwind was the most economical choice. Service wise, this group was very professional. The quote was turned around quickly, the crew showed up as expected and provided a level of install that exceeded our expectations. Care and effort go along way, and this group was well trained in both of these. The follow up after the install was appreciated - This group wanted to be doubly sure we got what we paid for and we were satisfied. I would honestly say 100% customer satisfaction! Highly recommend this group if you are looking to get an HVAC system installed.

The sales representative, technicians and installation crew were all very knowledgeable and professional. The salesperson was focused on providing me options (with pros & cons and adequate details) and not simply gold plating a bid. I received bids from two other companies using the exact same hardware, and Northwinds was the best.

Always on time or calls. polite and cleans up messes. lady on phone very helpful and polite.

Called in on a weekend after hours, and JB got DeShawn out to the house within 30 minutes! Hands down- phenomenal, professional, friendly service and genuine care.. 10 of 10 recommend !!

Tech (Jose) arrived promptly - slightly early, in fact, after calling to give a heads-up. Friendly, professional, obtained a warranty part and performed repair quickly. Answered general questions with helpful answers. Id recommend Northwind on the basis of his service.

Roger Cortez work was amazing!! He explain every question I had with detail, even contacted the Manufacturer of the unit to ask about my warranty. If everyone on Northwind team brings this much level of professionalism and expertise I will recommend them.

The admin and the service technician, Greg, did a fantastic job. They were responsive, on time and efficient. A very professional group.

Greg was courteous and respectful. Worked quietly and carefully and turned our AC up for the summer. We will make sure to have him back before winter.

I really appreciate Northwind Air Conditioning coming to my home on short notice. The owner was so kind to wave the diagnostic fee. Northwind AC give us 5 star service.

Speeding, swerving in and out of traffic with no turning signal.This company seems to have a lack of concern for the publics safety. I wont support them and neither should you.Edit(responding to their reply): the license plate identifying the truck is in the photo. Again with the apparent lack of care and attention. AVOID THIS COMPANY AND PEOPLE LIKE THEM!!!

I gave a 5-star review before to their technitian Joses service due to his profession and kind, but I have to rate their companys custmer service a poor rating, as they did not provide a proper solution to my compaint of the first round service their technitian provided.I requested their service about 1.5 month ago to diagnose the problem of my AC fan which randomly stopped working. Their technitian came here and did a diagnosis, and told me that this is caused by the failing capacitor and also could be the low level Freon (friction). I trusted his expertise and agreed to change the capacitor and also filled up the Freon. That cost me more than $400 (capacitor ~ $220 and two pounds of Freon ~ $180 or so), however after only about three weeks or so the fan still stopped randomly. It is now clearly that it is not the issue of capacitor. I called them again and this time they send me another technitian Jose who came to my house and did a careful check. He told me that it could be the motor issue. Also surprisingly, the Freon level he tested was very low. I am not sure if the previous technitian has filled that up properly, or there is a serious leakage (low chance). It looks to me that, first, my capacitor may not have to be changed as it is the motors issue; second, the Freon filling may not be properly recorded or performed, or there is a serious leakage the first technitian did not notice and still fill up the Freon. The result is I spent $400 but problem is still there unresolved. I requested the company to give me a solution, and their customer service told me that their manager will contact me but never received a phone call.

Northwind was quick to respond and professional when in our home. They are focused on customer satisfaction so they do not try to upsell unless they feel it brings value to the customer. I like that they quickly came in, diagnosed the problem immediately, then fixed the issue. I am sure they receive a lot of calls and are busy since it is hot all the time in Houston but I appreciate their quick response and problem solving skills. Highly recommend them for all your AC needs!!! You will not be disappointed.

Technician Greg came to my home, on time- as always, very professional- as always, took care of my A/C in a timely manner and pricing was very reasonable - as always.And the office staff is the best in the business.

I have found my new AC company going forward. Greg and Cameron arrived when they said they would and did the job professionally. They answered all my questions and made me feel comfortable with the work they were doing. The price they charge for the work they did was very fair. All around great experience from the moment I contacted them to the completion of the job. Very happy customer.

Very detailed follow up after air and heat system installation. Courteous, detailed, professional

Prompt, thorough, competent and courteous from start to finish. A+, would strongly recommend.

Weve used Northwinds for 20+ years. They are always responsive, dependable and reasonably priced.

I was very pleased with the work recently done at my house by Northwind Air Conditioning Company. I needed to replace my 16 yr old, 4 ton Tranea-c/heating system & called Northwind for an estimate. Jose Lopez came out to my house, completely surveyed my old system and explained what he would recommend to completely replace my old system with a comparable new Trane system. He gave me a written proposal which reflected 2 rebates (one from Centerpoint and one from Trane) - and his estimate of time to complete the job. We agreed on the price and he returned 2 days later with a 2 man crew, removed my old a-c/furnace and installed the new Trane system. After installation the crew completely cleaned up & hauled away the old equipment. All work was done professionally, in one day and at a reasonable price. I would hire this company again.

This company was so helpful and responsive to our situation! Kudos to Brigette Barrera who came out to give us an estimate. She was very professional, knowledgeable and customer-friendly. She got everything ordered and delivered on time to meet our needs. The next day follow up with Brandy was also impressive. The workers who installed the unit were quick and got everything finished in the time frame promised. Thumbs up for this company!! Highly recommend!

Professional company with extremely responsive snd reliable team who readily know who I am when I call after some length of time and stand ready to help in any way possible. I highly recommend!

Northwinds was able to schedule same day to do a HVAC evaluation. Professional and courteous.

Everyone was professional friendly especially Brigette and very accommodating with the AC tech finding time in his busy schedule to tend to our needs

Exceeded My Expectations!Robert, Jose and their entire crew exceeded our expectations from start to finish. From the our first meeting I could tell we were dealing with a high integrity team. We had a 20 year old 5 ton system in our 2 story house. The system was failing and after several years of patching it together to keep it running we decided we were in need of a replacement. I obtained bids from 4 established companies and determined that Northwind had the highest value given quality of the product, professionalism, service and price. Six months after a flawless installation I couldn’t be happier. We have made it through hot and cold weather without a hitch. The city inspector came out a week after installation and confirmed “these guys obviously knew what they were doing“.Northwind removed the old system and replaced all ductwork replacing the old system with 2 separate systems (one upstairs and one down).If you’re looking for exceptional quality, service and professionalism in a company that’s been around and will stand behind their work, Northwind is the answer.Thank you!!!

I emailed this business on a Saturday morning, having used them at our business location we were impressed by the timeliness, honesty, and quality of work and I wanted to use them in my home.The business exceeded my expectations by calling me back that morning (I was expecting a call Monday) and dispatching a service tech to my house in about 2 hours. Service tech found a minor issue and repaired it quickly for a very low price.HVAC repair is a field where people can be taken advantage of easily, so honest people who treat people with respect and operate with integrity are a great find. I will continue to use Northwind for my HVAC needs at my home and business and recommend them to anyone needing this type of work done.

I have used the Northwind team for almost 20 years! they are reliable, professionals and do a great job!

We needed our furnace and ac unit replaced. I requested a quote online. They called me back within the hour and we had an appointment the next day to get it replaced. They showed up on time, worked clean and the technicians were very professional. They worked until the work was done. They are very reasonably priced. We got a Trane, which is one of the top rated air conditioner systems out there. I would highly recommend them. They did a great job.

Theres not much to say. I found this company from a recommendation from NextDoor. I made a call and someone was out promptly. I needed a part and when it arrived, they came and installed it. Now Im very comfortable in my house during this hellish august. They were prompt, professional, fair priced and effective. Id recommend

I have used Northwind A/C for YEARS - as have my parents. It is a fabulous company - the woman who answers the phone knows me by name and they treat you like a family. You can request who they send out - and everyone has been great. We have used Chris for years and he is like family at this point. He goes above and beyond on every single job. He is great at his job and a very kind person as well. Cannot recommend Northwind and Chris any higher!

While still under warranty service rep. Michael was very professional informative and patient to our concerns and solved problem. This is a second 5 star review since North Wind did a total HVAC system installation. This company will remain our AC company and we refer it to our friends.

I called this morning and was able to get an appointment within the hour. Greg was a fantastic technician. He was extremely professional and trustworthy. He diagnosed the problem in a timely manner and went above and beyond. Extremely impressed with this company and will absolutely refer them to friends and family.

Responsive, communicative, on time and professional. Fair and reasonable prices for their work and inspection. Punctual in completion of work. Would use them again.

Most Cost Friendly Option: I took the time to get quotes from several HVAC installers and while I decided not to go with Northwind, I can say they were a very close second. The woman who came out to give us a quote was super friendly and explained everything. She actually shared a lot of helpful information and the pricing options included rebates and discounts which were very competitive. They were actually the cheapest option if you paid up front. I couldnt pay one lump sum so I went with another company because the financing option was cheaper overall. However, if you want a great price with professional Trane equipment go with Northwind.

My 26 year old AC unit was no longer functional. Northwind gave a reasonable price for a good product delivered quickly. I’m glad I found a reputable dealer with which to work.

Very professional. They came to my house on time. Diagnosed my problem and gave me a written estimate. I have used Northwind several times and the have always done an excellent job taking care of my AC issues. Would highly recommend.

I have used Northwind for my bi-annual heating and cooling checks/service for about three years now. They were originally recommended to me by the builder of our home. I have been very pleased with their services. It is easy to schedule and the technicians come on time and are courteous and knowledgeable. A couple of times I have needed them to come quickly due to a concern and they were very responsive. I also feel that they are honest and do not try to make you pay for fixing things that don’t need fixing. I definitely recommend this company for your HVAC service needs!

Fair price, exceptional customer service. Professional, polite and very helpful in answering all your questions. Draped stairs and carpet so they didnt dirty my home. Brigette Bererra was the most knowledgeable sales person to deal with and I got 3 separate bids from other companies. The installers were great, 3 guys, very courteous and professional.

The team at Northwind does an outstanding job.The field technician was prompt, neatly dressed and well spoken. After listening my a/c issues, he tested the equipment both inside and out. Then he informed me of the scope of work needed, what would be involved and the job cost. After discussing with the technician the aspects of the new equipment. I was then left to decide on the options given.The office team contacted me and ask questions about any concerns I may have regarding the equipment problem the new equipment and offered financing options if needed. They even work with myself, my electric provider and others to secure rebates and discounts towards the purchase of new equipment.Upon deciding a course of action the technician gathered his equipment, asked if I had any other questions and told me to call if anything needed answered. Later in the day the office team contacted me to set and install date.This morning the technician contacted me to verify which system I was going with, and to let me know he would be there himself the morning of the install to prepare for the job.Overall I a perfectly please with the attention to customer service I received from Northwind A/C. I will continue to utilize them as my air conditioning and heating service and will recommend them in the future.

Northwind A/C did a great job replacing both of our units. This is usually a major purchase and they provided a few options so we could go with what best suited our needs and price. They arrived on time, worked all day and stayed until the job was finished and cleaned up. I highly recommend giving them a call for service and repairs!

Randy Burke and his team came to my house to replace my AC coil and condenser after Chris did an initial inspection. The customer service was outstanding. The installers Juan and Jaime worked hard all day and were respectful of my home. They made sure to clean up any debris and were very polite.Randy spent time explaining all the issues and how they would fix them. The work was efficient and very satisfactory.Chris did the initial and final inspection and advised me on what system to purchase. He too was helpful, respectful, and knowledgeable.I cant say enough good things about Northwind AC. I trust this company, especially after getting outrageous quotes from several others. The price was right, the workmanship was excellent, and the customer service outstanding. I highly recommend this crew and company.

Northwind has always done a top notch job for me. They replaced two of my A/C units, and the price and workmanship were exactly as they should be. I highly recommend Northwind for your HVAC needs.

Brigette did a fantastic job in helping purchase a new Trane air conditioning unit. She is very professional, very nice and a great listener to my needs regarding my purchase. She went out of her way to help me with financing. Truly the best person I have ever dealt with.

Well, its the month of August one of the hottest months of the year and my A/C starts giving problems Sunday night. I called Northwind Air Conditioning.They sent Jose out Monday morning. He was very informative, polite and just a overall nice person. I was very impressed with this young man. He made some suggestions and did a temporary fix to keep me cool at no charge until we could install the new A/C unit. I had my unit installed up and running by Wednesday evening. The installers Mario and Omar were just terrific.They very professional, nice and considerate gentlemen. They explained everything to my satisfaction and treated me with the upmost respect, which you dont always get today. These guys worked so hard. They had my new unit installed in one day. I would recommend these three to anyone that need work done on their A/C or Heating Thank you Jose, Mario, Omar and Northwind Air Conditioning for a job well done.

I have consistently had a great experience with Northwind. The owner takes personal pride in the quality of the workmanship of his technicians and they consistently demonstrate really strong expertise. I changed out a couple of fairly large complete units with associated replacement of old ducting and the result was 110% to my satisfaction. Just recently I replaced a third unit and again the standard of workmanship was excellent. Randy Burke provided supervision to both projects and did a first rate job. I can highly recommend this company.

I have been using Northwind for several years and have never been disappointed.They show up on time, are very courteous, and do a great job at a reasonable price. Great bunch of folks.

Have been using the company for 14 years. Always felt like service was friendly and professional. No cause to change. Nice family owned business.

I have been using Northwind A/C for at least 10 years and they are fantastic. Chris is usually the one who would come out and look at any HVAC problem we would have and he is awesome. He is so knowledgeable and I completely trust his opinion.

Northwind could well be the most professional company I’ve ever dealt with! Every single person is outstanding from the receptionist to the installers to the owner! They do what they say they will do, are respectful of your time and home and show up on time! Once our new unit was installed, the city inspector came! He was even impressed! I would highly recommend this outstanding company!

Enjoyed working with Brigette and team. She did a great job of presenting cost effective options that worked for our house. Upon selection of new unit and system, the team was very professional and punctual for the unit install and operation testing.

While there were issues getting the new XV18 complete install working correctly initially, the staff from Northwind were very persistent about making it right. It appears that there was an issue with the XL850 thermostat either overheating/malfunctioning and/or a setting on the equipment that was not easy to diagnose. This prevented the system from cooling correctly and efficiently.. With some changes in settings and a new thermostat the system is able to cool very well while running considerable less and at at lower speed than previously. I appreciate the patience and professionalism of the Northwind technicians in resolving the issues. There is no comparison between the XV18 and my previous single stage when it comes to cooling, humidity and overall comfort now that it is working as expected.

Randy came to my house to do a thorough review of our new home installation. His 30 years of experience proved invaluable in identifying numerous items that the builders a/c installers either missed or improperly installed. They know their stuff and I am confident in his ability to get our house up to standards.

Have always had good experiences with Northwind in the past with service calls. Decided to replace my AC unit after speaking with technician David. He explained thoroughly what was wrong with my existing unit both outside and in the attic. Installation began on time in the morning. Installers were professional, courteous and did more in the attic than I anticipated with the existing ducts and all the connections to the new unit. Amazing job by them. Nice clean up at the end. Lead tech David stopped by before, during and after installation explaining the new unit well. Great local business for the Oak Forest/Garden Oaks area. I recommend.

After having a furnace issue, I had a random reputable company come out and tell me what was wrong and give me an estimate. After shopping estimates, Northwind gave the lowest price. Roberto came out and was very professional knowledgeable and honest. Turns out the issue that the first company said I needed to replace for hundreds ended up just being a clogged hose. Northwind will be my go-to furnace/AC repair company going forward.

If you have a leaky r-22 unit and are on the fence whether to take the plunge, please have a look at this review.-Intent is to not be in this house too much longer so did not want to invest in a brand new a/c. wanted to sneak by another year with 2004 r-22 system. doubt house value increases with new a/c-with all of the different companies out there, did not know who to trust.-big expensive things break all the time; even if i did buy a five digit a/c unit, with my luck, the thing will break in three years, and i would have to pay a small fortune to repairwhat did i do? shopped around a lot and found Northwind.-Northwinds (Joses in particular) approach is to be a teacher, not salesperson. this is the attitude you want with any investment (Dave Ramsey)-went forward with the variable drive trane unit... best decision taken in a long time. 100% difference. did not realize how comfortable the townhome could feel (even when the oven and stove are on). I had just assumed there were leaks to outside, the space in the living room was too big, the air ducts had holes, or something of the like, but No, this is not the case. The case is that my old a/c was due to be replaced. During these recent 95F days of June, we have found ourselves cold in the living area.-Being cold when it is 95F outside does not sit well w/ someone as cheap as me, so i started to worry about energy bill... no need to... actually dropped by ~15% so far; will continue to check this, but i am getting the feeling that we can live in a lot more comfort with a lower energy bill (variable drive is worth the investment).-next pessimistic concern was around using the unit too much which could burn it out. guess what - 10 year parts & labor warranty on the unit i was looking at- that is a serious commitment- Northwind has been around for 20+ years; that is a good sign-debtor is slave to lender; did not want to pay high interest rates; several payment plans available and benefits for paying sooner-timeline; when making a decision on a purchase, amazon has taught us we should expect the next day; Northwind was able to meet timeline-last, and this is a small detail, but worth mentioning... cannot link trane app (nexia) with our security system app (which used to control thermostat); sort of glad, i suppose b/c the app tracks the runtime of the a/c (hard core cooling v. stage 2 cooling), and this is a nice leading metric for energy bill. as most tech these days, easily ties into alexa, so if you get a little chilly but dont feel like getting up from the couch, alexa can help you out.in short, recommend Northwind (and Jose) to friends and family. also recommend the trane variable drive unit.

I was planning to replace my 20 years old AC for the 2nd floor. Visited the Trane website and contacted four official Trane dealers with relatively high ratings. Among them I chose Northwind because they showed me the best presentation of quote, the best price, and professional attitude. They came to install the new AC one week later. The installation was done with good quality and as planned. After installation I found the cooling speed was slow for the 2nd floor, they sent a technician and fixed the insulation of thermostat. There are no issues after that. I would recommend Northwind to everyone who has need in AC/Heating service.

I recently had to have my A/C replaced and contacted Northwind. They were able to schedule me first thing in the morning and able to install my unit on the same day. Jose, the technician who assisted me was very professional and experienced. He explained the issues and gave me various options on what they could do. I am very pleased with the service provided and would highly recommend Northwind.

I can highly recommend Northwind both as a homeowner and a small business owner since I have used them recently in both capacities.My first interaction was when I was getting bids to replace one failed and one failing HVAC unit at our home. Brigette came out to do the quotes and was by far the most professional and personable of all of the salespeople that I had bidding on the project. She covered everything in detail and included Trane and CenterPoint rebate information that materially helped the pricing yet others failed to mention.When I decided to go with Northwind the work was scheduled just two days later and both systems that we needed were installed in one day. The installation went smoothly, the crew left the home as clean as it was when they arrived and the new systems worked perfectly. (We stepped ourselves up to the variable stage Trane units because the rebates made it only a slight bump in price and we are glad that we did! The humidity level in the home is way down and the new units are dead quiet.)Based upon that experience, I had Brigette bid on our quarterly maintenance contract for my small business. We know that our two units on the roof are aging and one was having difficulty keeping up with the heat - barely holding 80 degrees on a hot humid day recently. The prior company doing maintenance was talking replacement at a very high cost, but Northwind found a failed part that was restricting the performance dramatically. So, for about 2% of the cost of replacing the unit, the part was replaced and now we have as much cold air as we need.So, I can highly recommend Northwind both for residential and commercial use. And I can highly recommend Brigette as she is very responsive, knowledgeable and thorough.

If I could add a sixth star I would. Not only did they come in under my budget, they were able to secure equipment weeks ahead of lead-time expectations and they had me up and running in a day.This was no easy task for the size of the chiller and the effort involved by Randy and Nick was nothing short of phenomenal. Northwind is my go-to company for all of my facility needs. Honest, professional and there when I need them.

Ive been a customer of Northwind since they began business in 1999 (?). They have proven to be one of the best - if not the best - vendors I have ever dealt with. Ive had various technicians service our system over the years, and everyone of them has been competent, reliable, honest and good people. I sincerely doubt you will find a better HVAC company in the greater Houston area.William AndersonSpring, Texas

Northwind was super professional and even sent a supervisor back the next day to make sure everything was just right! Very impressed with their service.

I live just inside the loop in a house built in the late 50’s. Over the years, previous home owners have tried to slowly upgrade the system, but it was time to redo the whole thing. My Service Manger, Randy Burke, was great. Friendly, knowledgeable, and very helpful. We walked through what I wanted and he designed a whole new system for me. Then the guys came a few days later and gutted the old system, and began replacing everything.... A/C, Furnace, Ducts, Vents, I mean everything... By the end of the day, I had a brand new Trane system installed, that is so quiet that I don’t even know it’s on! It’s very efficient, and so far the electric bill is exactly where Randy said it would be. They also installed a system to kill allergens and limit the dust. It’s great... I like it cold, with limited humidity inside, and minimal dust... And that’s just what I got with my new system. A few weeks later, North Wind sent another gentleman to make sure I was happy and to address any issues that I may have. I have to say this whole experience has exceeded my expectations. Couldn’t be more happy with Randy and his top notch team. Highly Recommend!!!!

We are longtime Northwind Customers, and are always pleased with their service and honest pricing. However, this the first time MC has come to service our AC. He was excellent!! He carefully explained any potential problems he saw (showed me pictures), cleaned the outside units and was all around awesome. We remain very loyal customers.

Northwind AC has very high-quality service. We had to replace both of our AC units. Every single staff member from sales, service, installation technicians, quality control staff, and even the owner have been so thorough and helpful. Thank you Northwind AC team for being a company we can trust.

As others have mentioned, Randy and team deserve top marks. In the interest of full disclosure, I received multiple bids and Northwind wasn’t the cheapest. However, they did their part to get close enough and I knew from the beginning that I wanted to see them get the job due to their professionalism, expertise, workmanship, and follow through. Being in sales myself, I appreciate the commitment toward earning the business, and more importantly, the drive to exceed expectations. Northwind, from my perspective, is simply in another league in that regard. My advice to anyone looking for a whole system replacement is to ask questions, educate yourself on options (get bids, compare scope of work, etc.), and then ask yourself who is bringing the best value to your family. After that process, the decision couldn’t have clearer for us. Thanks again to the entire team!

From the comprehensive review of our A/C system and air quality to the prompt service despite the Thanksgiving holiday, Northwind did an outstanding job. They provided a thorough explanation of what needed repair and provided various options depending on what we were able to spend. Top notch service!

We always use Northwind and have been very impressed. Their Technicians are knowledgeable and friendly to work with.

Had the Northwind Experience! Wonderful customer service. Got me up and running in no time! Technician was kind and knowledgeable. Highly recommend.

Northwind AC; their Tech that came out was professional, fixed my issue quickly. They came the same day I called - whats not to like?!I will use them again should the need arise.Thanks - JC

Northwind was recommended by a friend and I had 2 other AC companies bit the job. What was different was that the individual that came out to assess our needs was a master AC person (Randy) not just a sales person. He also knew about the sacrificial zinc system that is needed when you live on a body of water to prevent corrosion on your outside units. The 2 guys that came out to install your units worked very hard and long days to get everything done in the 2 days promised and they even went the extra mile redirecting a sprinkler system so it would not be spraying on our new units. Randy was excellent and his follow up the week after to explain the operation of the thermostat was very appreciated. I highly recommend this company and especially Randy.

My heater finally bit the dust after 24 years. The technician that checks my equipment every year has been with them since I built my house. Their professionalism and concern for their customers is amazing. My new heater was installed within 2 days just in time for a cold front. I can not say enough about this company and their employees. It has given me peace of mind over the years that they have my back. A company you can trust. Thanks, Sandy

Northwind came out for a spring check on our air conditioners and did a great job. The technician was polite and very knowledgeable and informed us our air conditioners were in great shape and did not try to sell us anything. We will definitely use Northwind again and recommend them to our friends!

Ive been a customer of Northwind A/C and Heating Services for about 12 years now, they have been very reliable and professional in their work and i would definitely refer them to anyone who needs work done .

We have used Northwind AC for installation, maintenance and repair of our two HVAC systems. The staff is great. We have worked with Chris, Tim, Alex, Jose and believe that if these guys cant solve your problem, no one can. They have diagnosed issues with expansion values, clogged drain lines, and low functioning capacitors. We really appreciate Thomas from their Sales department. He stays involved even after you buy a system from him. He has been back to see us when we have repair issues. The receptionist is also courteous and professional. If you have an emergency, they will respond immediately. We highly recommend this team.

Northwind was quick to respond when our heater was not working. They were very professional and completed the repair quickly and efficiently. Will be using them for future needs and would highly recommend!

It’s been a pleasure working with Brigette at Northwind on my a/c needs now and in the future. I totally recommend Brigette and Northwind for your HVAC needs!

All of the technicians are very professional and were able to answer all of my questions. They also gave us great advice on a new system. I highly recommend Northwind Air Conditioning.

We have used Northwind AC for a number of years now and are incredibly pleased with them. We just replaced two units with them. I wanted to do it before the heat starts as they were 18 and 20 years old and I figured they were due to go kaput in the near future. Plus I received their very compelling Winter Deal.They replaced both units in one day.They are honest and ethical and that’s hard to find these days.David

I have used Northwind for years and have always had good experiences w them. I am a Realtor and also use NW clients’ homes to come in after inspections and give use the real scoop on equipment condition. Several years back I had a vacant new construction house for sale. No one could figure out why my client was having outrageous electric bills. NW figures out that the AC systems were 2 stage had been programmed wrong and were running all the time, costing homeowner a fortune. Once the problem was resolved the electricity bills were literally 50% what they had been.

New A/C system installed (and cooling) as promised! After another company had identified a problem and quoted replacement costs with very little information, Randy came to give me a second opinion. He arrived on time, was courteous and informative. I now know more about my A/C system than I did before. :-) The techs worked hard on installation day and were very courteous and cleaned up when they were finished. Northwind delivered a quality product and followed through with return calls and answering questions.

I want to thank Northwind for the honesty and integrity in how they handled my Trane Warranty coil replacement. - Thank you Nicholas. The installation replacement team and follow-up techs were professional and efficient. Great job and THANK YOU. Also kudos to your office staff, the ladies were very professional and courteous to interact with.

Thrilled! Completely satisfied.Alex was top-shelf. There is nothing more I appreciate than receiving great, personal service-- that I would be proud to give my customers. Ive switched my maintenance plan to Northwind now-- and will be requesting that Alex handle all of my A/C service needs.

Chris with Northwind AC has been performing bi-annual maintenance inspections of our AC and heating units for several years. He is very friendly and knowledgeable and has many years of experience in the AC and heating industry. Northwind installed two new AC and heating units for us in 2012. Although various components have needed to be replaced due to failure (not a fault of Northwind), they have been prompt in replacing them at no cost for parts due to the manufacturer warranty.

Bridgette was on time, very I formative and professional. It was a delight meeting her and I look forward to working with her.

The representative was very personable. He started off by telling me a few things that could be affecting my system and checked on the simple things first. Confirmed what the issue was and didnt try to upsell me on parts or fixing anything that wasnt broken. This is the fourth HVAC company I have used in the past four years and the only one I have had a positive experience with.

Have been using Northwind for biannual system checkups for years and have always been very happy with the service techs who have come out and the job they performed but Nicholas, who performed the last service check, set the bar at a new level. Besides being polite, professional, on time, etc. he took the time to explain in detail his findings and answer all of my questions. Six stars if possible to Northwind and Nicholas.

Ive called a bunch of different companies and Im so tired of getting in touch with an old man that sends out a different person every time, showing up in a 20 year old Toyota with a duct taped ladder in the roof... quote to perform commercial hvac quarterly maintenance was very reasonable.

Excellent same day service on AC check up and condensation pipe clog removal. HVAC tech, Greg, super nice, answered all my questions and I learned a lot from him. Price very reasonable. Will definitely do business with this company again. Highly recommend! Thank you.