My little nuclear family wanted to engage in a fun family activity since the pandemic prevented our usual practice of getting together with relatives. I thought I would never find anything because its Thanksgiving day. I was wrong! Hawaii Water Sports Center accommodated us and booked a double ride of the banana boat & bumpy ride for a family of 5. It was so much fun! We kept laughing throughout. The ride itself is worth it but getting dunked in the water is an extra bonus. And Cormack our host was such a pleasure. Very friendly and welcoming. We will be back for sure.
Our group went during July for the Snorkel with Turtles and had a great time! Saw many turtles and just overall a great place to do all types of water activities!
Wonderful experience I got to book literally three hours prior to departure for my birthday! Took the 7am tour and we got to see 18-21 dolphins it was amazing! I would definitely recommend for families especially if you have little ones the price is great too!
We did the three ride plus, it was a bit expensive but really fun. We chose the turtle snorkeling, bumper tube and wake boarding. It was a lot of fun and I totally recommend it. Hindsight I wouldve picked parasailing over wake boarding but thats just because Ive never done it and it was super difficult lol but it was a bunch of fun!
Very unprofessional. Gave ZERO notice of it being cancelled. We received a confirmation text last night, confirming our tour. We took a taxi out to where our tour was supposed to start this morning, and called them up asking if we were in the right place... We were in the right place but she told me that it was cancelled and wed be refunded. Waste of a morning. Could have done something else. Trying to get a snorkel tour with another company at the last minute was extremely difficult... Very stressful to say the least. They could have at least called us or texted or emailed us saying it was cancelled... But they didnt.Definitely would NOT recommend.
The kids loved the banana boat ride. The harbor is safe and warm great outing plus Kona brewery is next door woohoo
We did this for my friends birthday and it was extremely fun- we did a wake boarding and bumper tube riding combo. Wake boarding was fun but hard on the hands - would recommend bringing water proof gloves or something for beginners. Our favorite was bumper tubing- it’s really fun trying to all stay on as a group- Overall would do it again!!
Awesome staff, the girls at the front desk promised me fun and they delivered! We had an absolute blast, Cormack made sure the thrill level was through the roof! Im definitely going back!
Excellent service!We snorkeled for 3 hours and the captain and our crew Hunter did a very good job giving us instructions and made sure we are taken care of.We got to see turtles during snorkeling and was a great experience overall
Not having a good experience for my first time wakeboarding. The captain seems careless. Didn’t provide any instruction during the time of wakeboarding.
Originally booked a parasailing trip with this company. On the day of the activity, we were notified to check in with another company which turns out to be a nightmare. We signed up for a 11:30 tour which is supposed to end at 1pm but in reality we did not get to parasailing until 2pm and did not finish until 3:30pm. Had to cancel all afternoon plans. The coordination and logistics was horrible.
At 8:00am on the day of my booking (my appt was at 10:00am), I received a text message informing me of an address and a picture of the kiosk of where I was supposed to meet.The address and company name (Xtreme ___) on the kiosk did not match Hawaii Water Sports Center. Confused, I replied back saying this is not the company I booked with.Then I received a call explaining how the two companies work in partnership with one another and on weekends, bookings are sent to the Ala Moana location instead of Koko Marina.I then asked if this was stated on their website or in the pre booking web page before I paid online. The worker over the phone said no it isnt.-Unprofessional to inform a customer TWO HOURS BEFORE ARRIVAL of a different company and a different location.-I would not have booked this activity if I knew it was going to be out of Ala Moana and not Koko Marina like it stated on their website (Koko Marina is prettier IMO).-What if I did not have my phone / missed the text?I asked if I could speak to the owner about how unprofessional their procedure was. The worker told me she will let her manager know and they would get back to me when they can.*No one got back to me.
Stay away! Scam alert!We booked a jet ski rental for our last day in Hawaii. Hawaii water sports moved our reservation to another company, X-treme Parasail, without telling us.Our appointment time was 2pm. We were told to check-in at 1:30pm. When we arrived to the very industrial and out of the way location to meet our “jet ski captain” there was no signage, nobody to greet us, and nobody else around. I called the company and was informed that I was at the right location and our captain was with other guests until 2pm. We’d just need to wait in this industrial park with no shade, no services, no restrooms, and no seating. After sitting in our car for 30 minutes we went back at 2pm (as we were told to do) and stood in the sun until 2:08pm. That’s when I got a call that informed us our captain wouldn’t be there until 3pm because 3 out of the 4 jet skis were not working. They offered us a refund instead which we accepted. However, the promised refund confirmation never arrived and the charge was never reversed on my credit card.This was a phenomenally bad experience with a company that is unprofessional, unethical, and unorganized.
Worst snorkeling experience ever stay away from this place. We booked a snorkeling sea turtle excursion and all they care about is making money they put us in a boat with scuba divers. All the spots we stopped at were very deep for the scuba divers. We didn’t see a single fish yet alone a turtle. They basically just wanted to fill the boat for max profit and put us in a boat we’re we weren’t going to see anything. 😞
It was a great time! Had a group of 8 people go banana boating on 8/8/19 and everyone had an awesome time. He made it a thrilling ride in both of our sessions, with speed and maneuvers, we were just trying to hold on. Next time in Hawaii, I will try to come back to try the other offerings.
The coach ruined my day in Hawaii.
We had a great time snorkeling on 2/19/2020! The boat crew was super friendly and fun to be around! The only reason Im giving 4 stars instead of 5 is because we paid extra for the round trip transportation back to our hotel but upon arriving back to the area to meet our driver, we were told oh you missed your bus by 20 minutes so youll have to wait until 2:30. Waiting until 2:30 meant wed have 1 hour and 45 min of nothing to do. And how did WE miss the bus when we werent in charge of our own timeline? I feel the staff should have made sure we were back on time. We spent over 30 minutes sitting and waiting while the boat was cleaned out (which was fine), but that seemed to be the difference in us not making our bus. Were easy people to please so we kindly asked for a transportation refund to help offset the cost of an Uber but they told us no. Other than the customer service aspect of that incident, we had a fantastic time!
They weren’t super friendly and the guy cut our time by 15 minutes (we should’ve had an hour). Overall not a special experience, wouldn’t particularly recommend
Nice place but too many boats and nice slides 😋
Hawaii Water Sports Center was great! They were easy to book, easy to work with and both the office staff and boat staff were very professional. We had a lot of fun. I would highly recommend them.
We had so much fun! We had never ridden jet-skis before this. Instructions were very clear and felt safe. It did take more time than predicted with instructions boat rides. Also we didn’t bring goggles and they charge $10 to rent them.
We had an awesome time jet-skiing and we also went snorkeling. the crew was awesome and i am definitely going again
Amazing time! Definitely a must do whenever you are in Hawaii. The boat captain made sure we were all comfortable and safe.
I think the price is nice and their service is really good. Had a great time and they definitely knew what they were doing. Lost a mark because they made me wait a long time to be picked up.
Very good deal on the 3 sports bundle package. Staff was very friendly, showed up and got on the water quickly. Good open water waverunner course, our family had a lot of fun. This company is also owned by H2O water sports, so I would recommend both.
Lowell our boat operator was the best!! Friendly and fun service all around! Make sure to jump off the banana boat. John at reception was very helpful too :)
We had a BLAST! IT WAS THE MOST FUN WE HAD THE WHOLE VACATION! We did the banana boat, tubing, and parasailing!!! Awesome place!
Thanks for the good times. The rides are awesome and the day was perfect. We all had fun!
It was amazing my son 13 years old had an awesome time.my teenagers had a blast. Bumper boat, banana boat, wake boarding and parasailing. The staff was awesome. The wait was long we been there since 1130 left at 430 but my children enjoyed them selves and loved it. Will be back.....
Equipment was old. First spot snorkeling with Turtles was great. Second snorkeling location added little to the trip.
These guys are amazing.twas my first time parasailing,was very nervous but they made it so much easier by explaining the proper steps.Also the guy at the boat is awesome,he takes the fear out of ya.iam definitely coming back again.Thumbs up
Terrible Service - DO NOT book with this company.After booking a large party to go jet skiing, a week in advance the company cancelled my booking. With only 20 hours left until our reservation, I get a call from someone at the facility telling me that they just realized it was a state holiday and that they couldnt run jet skis that day. They offered to move refund or let us pick a different activity.There was absolutely no attempt to make the situation right. No attempt to suggest other places that might be able to run that day, no acknowledgement that giving such short notice was clearly going to compromise our plans. Nothing.They kept saying we just realized that it was a holiday, as though we should be thankful that we didnt show up the day of and be turned down.They run a business renting jet skis in a place that has rules about when they can and cannot run -- there shouldnt be a time when they allow you to book on a state holiday known well in advance. If they cant get that part right, I wouldnt trust them.
This is the coolest place ever! The people are so cool and fun. We went on the bumper tubes with four adults and had the time of our lives. The music was tasteful, the captain was friendly and the staff as a whole were very welcoming! 5/5!!!
The only water park on the island. Admission is expensive to milk the tourists, but there are plenty of deals on certain days or season passes. No outside food and snack bar gets crowded and is pricey for fast-food quality. Slides are varied and fun.
So much fun!!! Staff was great as well. Will totally come back for more!
Extremely polite and always friendly. Would completely recommend! Very reassuring to go on boats with people who know what they are doing and tips if youre struggling :)
I gave a 1 star rating based on the communication or lack there of. I reserved a trip for scuba diving for the 9am time slot. As I arrived in the parking lot around 8:45am I received a call saying the scuba trip has been cancelled due to the swells. Although that is not their fault, I would think they could have checked the weather in advance and let the customer know prior to their arrival. Being my family and I were coming from the North Shore, it took an hour to get to the Water Sports Center only to be told the trip was cancelled. We rescheduled for the next day only to have the trip cancelled again but this time we didnt receive a call, we were told once we went up to the counter. Once again another hour wasted travel to the water sport center for scuba diving. While flying as a private pilot I always had to check the weather well in advance of a flight to determine the conditions for a go or no go flight. Surely Hawaii Water Sports have access to todays technology to check the weather well in advance of a planned trip. If they do however check the weather in advance, they should communicate this to the customers prior to them showing up for a cancelled trip.
Awesome! Thanks for such a good time. We all are still laughing when we see our photos. Great crew!
Have visited this watersports center for years and have never been disappointed. SUPER FUN activities, a wonderful and friendly staff and great location. We most recently hosted our daughters 10th birthday there - we had 12 4th graders go out on the banana boat and bumper tubes - they had an absolute blast. It was easy to plan, so much fun and the girls laughed for hours! Highly recommended! :)
N action packed adrenaline filled day in beautiful Hawaii Kai thanks to the fabulously organised and professional staff at the Hawaii Water Sports Center. Snorkeling with the turtles was a definite highlight- being so close to these majestic prehistoric animals was such a treat for my family followed by parasailing high above the blue waters of Hawaii- the parasailing staff were great fun and calmed our nerves as we scaled great heights knowing we were perfectly safe all the while taking fabulous live photos of us. We finished the day with the fantastic fast bumper tubes - exhilarating even for this 50 year old - a must do for everyone - it blows away the cobwebs and pressures of life....we could not stop laughing ...leaving you with a yes I can do it approach. Thank you Hawaii Water Sports - a memorable day for sure.
Did the skiing and parasail. you get to jet skii in a circle for 30 min. parasail for 6 minutes in the air.
My family & I went on Hawaii Water Sports Center $99 3-Ride Special and we had such a great time riding the Banana Boat, Wake Board and Jet Skis! We will definitely book them next time were in Honolulu as the staff was so friendly and helpful to us and we liked that the water sports location is in Koko Marina Center so that we could get lunch afterwards.
Dont recommend going on the 26th of December. Wait was over 2 hours, instead of 1.5 hours for the whole trip we were out for 3 hours for a 5 min parasailing.It was also very upsetting to find out that they double charged my credit card. I booked parasailing for 1 person on the 25th online. On the 26th when I arrived I was asked for my credit card for identity verification.I called back when I found out that they double charged me but was told that no charges found on their system, so now I have to call my credit card company and wait for a dispute. Extremely frustrating hence the 3 stars.Good thing is the experience was great. Pictures are worth the purchase as well. All staff are really friendly and nice. Make sure you take some cash with you to give tips.
Forget the luau! go on the banana boat ride and jetski Hawaii water sports in koko marina rocks.very adventures place to book fun.My wife and I had a great experience.very professional staff.
Went here for parasailing and they were very comforting for those in our group with a fear of heights. They ensured a great ride and key everyone wanting to do it again.
Had fun.. Friendly staff...definitely recommend this place
The most fun you can have on the island! 🤙
Dont go if you just want to ride a jet ski...wait for a boat to pick you up wait again on the barge to wait for your turn...finally you get to ride..then wait again for the boat to pick you up only to take you to another place where they try to get you to buy pictures of your ride..which we didnt want wait again for another boat to take you back to where you started..over two hours to ride a jet ski for less than half an hour...what a wasted day!
A very nice place to room around in the area, cleanliness, and very good customer service...
Unfortunately we were sent here threw a package we purchased to do snorkeling. When we got here it was poorly coordinated. They charge you to rent there snorkel gear which is reused by other people. Everytime I have gone snorkeling they give you the equipment. This is very unsanitary and unhealthy thing to do. They say they wash them daily but you can still find sand in the gear. The employees are very rude to the customers not remembering that that are in business because of us (the customers) never will I recommend this place to anyone.
Had so much fun with the family. 5 out of 5.
Loved the rides and we all had a blast! We will be back next time we are on Oahu. :)
Horrible experience with them, so disorganized nothing is what they said worse experience ever!!!
Advertised at 2 1/2 hrs was told at least 2 hours it was an hour and a half to include transportation from event to event will not be returning or reccommending
One of the best days in my life
Ok
Yikes
In underwater scooters jam.You can see a lot of sea turtles and many fish.You ride 5 scooters each while the other team can snorkel.But horses say its a scooter.Uncle to college just dragged.Geulgu most important physiological phenomenon!Captain tells us to pee in the Hawaiian way.
Although I was called a friend, I was afraid but it was fun (* ^. ^ *)
Stable water activity. Lets experience the extraordinary.
Water bike was fun ((ノ ∀ `) ゚…. Ahahahahaha
9:30 Hanauma Bay parking failed and a Korean map was parked in the village, but when I received it, I went here and rented a life jacket and a beach umbrella.