I went to the office with several concerns about my bill that weren’t properly handled over the 800# the night before.. And this young man, Elorite, with a pleasant demeanor listened attentively and patiently as I shared my issues. It took some time but he was very thorough and gave me quality customer service which was like a “breath of fresh air” with life’s stresses these days.

Fast courteous service every time!

There was a line out the door. Limited people working. We were just returning equipment. It did go quickly.

The lady that waited on me was very nice and respectful

I agree with Pete (a few reviews down). Arrived for a 1:30 appointment. Had to wait outside in the cold for 10 minutes. Once inside waited about 10 more minutes before I could explain all I wanted to do was drop off THEIR equipment. Was then told to wait in my car for them to call me in. Asked how long, they said 15 maybe 20 minutes, after 35 I went back inside, where I was told I was 3rd in line. Left the equipment on the counter and left. Maybe the worst customer service Ive encountered in years.

My wait was a lil long seeing I was holding a BUNCH of equipment but the guy was really nice once I got to his window, then I was in and out.

Was closed down why not updated on Google where new location is?

Eloritr was very helpful and super friendly!

It was an experience to go to the center. I had an emergency situation. I was told online that it could be as long as three weeks before a tech could come out to my house. Due to the covid 19 restrictions,...so I decided to fix the problem myself, and went to the center. The staff was as accommodating as possible and helped me get the equipment I needed. I returned home and went online with a virtual technician and was able to restore my service. I think the system works very well.

They are the best. I would prefer to get in my car to get customer service from this crew before I call in. Ive gone to this facility several times. They never let me down. They really are the best!

Quick service and the employee that attended me was very nice and answered all of my questions.

I am not happy with they internet service. Ive been having issues since December.

Took a while but people are friendly and informative

It was very helpful she explained my bill and why I was being charged and for what I was being charged for she was so nice to me and made sure that I understand and when I didnt she went over it again and did it with a smile I really appreciated it because at times I was getting frustrated and she assured me that she was going to get the bottom of my situation and she did I should have gotten her name so I can say thank you for everything

Just went in to pick up a Flex. Was the only customer there with two employees working. Woman who was helping me kept trying to multi-task. Made the simple process of getting my Flex much more complicated because she had to repeat steps.

Comcast was great. Employee Amber was outstanding really help me out. Answered all my questions

I was helped by a great support person Herald

Returned company equipment. Fast service.

I was in and out pretty fast!

It was pretty fast even though they had us waited outside in the cold because of the social distancing. The representative inside was very courteous and has the knowledge of what we needed.

Very nice comic book store

Very clean. Not crowded.

Outstanding service. Great group of people work there.

I requested a new cable box and they sent the wrong cable cord I had to go to the store to get a correct one

This is the most insensitive organization on the planet. I have been a customer for over 20 years. I went to question billing and how my service has been minimized by reducing my viewing choices. I was told that I was grandfathered because the plan I had is no longer available, so I get to keep discontinued channels. As soon as I adjusted my bill I lost all the other channels. This would not be a problem, but I never was told any of this until I lost channels. But, my bill is still the same. Totally insensitive and just about the money. NO CUSTOMER CONSIDERATION!! SMDH. Im finding another provider.

Great Experience!

Call time online is terrible, redirected many time before being disconnected

The Tech arrived a few minutes early than scheduled appointment time. He came in and got right to business. He did his walk through for connections/wiring/analysis.He explained how to use/sign in and completed installation. He was extremely pleasant and skilled.

Good service nice people get you in and out! Very courteous!!

Very knowledgeable fast courteous

Don’t ever call them they have the worse customer service in the world

Ambers energy was very welcoming and deserves 5 stars alone!!! The place needs a few interior touches but the service wasnt slow and the place wasnt too crowded.

Customer service is super slow.

Why do we pay all this money just for yall to play the same movies over and over again like for real

Safe clean and great customer service from everyone on Duty

I didnt know Comcast had a customer center. My representative there was very nice and knew about other promotions but I was just returning their equipment. I switched from them and happy with my new service

Shebay was very professional and accommodating. Excellent, speedy and efficient service with a smile 😊

Comcast employees were friendly and wore mask while promoting social distancing within this location.

Told me I would see a replacement in 9 minutes and its been 42 minutes I just left

No waiting and good service

Helpful and friendly. However, the lack deals or forms of responsible packages.

I was greeted at the door & immediately directed to a Guest services rep who helped me with what I came for & gave me tips also.

Employees very knowledgeable with great attitudes

Fast and helpful

Fast and courteous surface. I visited the service center during the middle of the week right when they first open. The person is service to me was friendly and thorough and make certain that all my questions were answered. This is a change from what Ive experienced there before. I hope it continues.

Quick in and out

In and out fast service

Quick service. Staff was friendly and efficient. Helped us with questions and paperwork we requested.

The time you wait for services too long

I had a very good experience with the sales rep Noah Hayes that was very understanding of my issues, and we were able to develop a resolution that served us both well. I have had several difficulties with Comcast in the past, but the service at the service center was impressive to say the least. I owe Noah a debt of gratitude. Thanks again for the help.

Fast paced customer service, got the customers in and out of there.

Just spent 40 min. Waiting in line for an agent to checkout for her break so another one could sign in to handle a 2 min box drop off and voice remote pickup. I appreciated Shawn high level of service, cant say the same for the other one.

Good service.

Extremely fast. Staff is efficient and very nice. Went in for a modem exchange. Connie was amazing! Thank you.Next visit was today 7-27-16Went in to exchange remote, everytime I go in the ladies in here are amazing and make mine and my daughters day shine brighter :)

Great 👍

Comcast is a nice company that trys to meet their costomers needs.

Help me with my phone and to pay our bill on time during this Covid-19

The staff was very professional. There was a very Senior man there his concern was the new remote, he was having trouble programming it. He was talking to me about it, being a young Senior I understood and tried to build his confidence. When he was called they call a supervisor from the back to spend time with him and go over all the steps. I assured him that if he had trouble call comcast and tech on the phone would walk him though it like they did me.I like they way they try to be understanding now because in the past they were anything but.

I like it there, its a nice place. Comcast is good.

Fabulous place to work! I completely recommend Comcast as a place to work. The products and services are THE BEST...hands down!

Clean and friendly customer service

Renad Alfaraj was extremely helpful and professional.

Thank you!

Great Services!!! When you get there, you have to take a number (like a waiting number) which is found right when you enter. After, you wait till your number is mentioned then you head to the nearest available customer service desk. Easy!

Prompt service settled my problem

I want to acknowledge & thank the Retail Sales Consultant, Deshaun Smith, located at the Homewood, IL Retail Service Center, for his understanding & help with my Xfinity XR2 remote issues today. My prior experiences with this retail service center location, have always been positive, with professional, friendly & helpful staff. Many thanks!

Nice and quick friendly staff

Excellent! The professionalism of agent Elorite Titus was exceptional!

I stood around for about 5 minutes before I realized I needed a number.. lol. The service was pretty prompt.. the young man who assisted me was very helpful.

I was being charged $40 more than I should have with mysterious fees! NOAH HAYES fixed everything, he went through my entire plan and modified it to meet my needs and price range! I have never experienced such great customer service with Comcast before, NOAH HAYES is outstanding at his job! Take your ticket and request NOAH HAYES!!!!!

Place was empty...rep got me in and out in record time..I had cut the cable becauseOf price increase. Gonna buy a HD antenna, plus I have Roku stick..Who needs cable ?

The lady behind the counter was very friendly and pleasant.

I never signed an agreement for service with this company and they cannot produce any agreement. Ive been a customer here forever and theyre trying to charge me 200 bucks in termination fees. I dont want their service anymore and they say I have to pay them extra because of it. Doesnt the mob function this way?Now Im standing here for 30 minutes while they huddle around a computer demanding extra money, refusing to show me a contract, and one of them is being exceptionally rude. Jessica however is quite pleasant. But this company sucks. AT&T here I come. Go somewhere else for service. Anywhere else. This company writes its own laws and is allowed to run roughshod over its customers.

Cant speak to the address problem but the Hoffman address from another review worked well. Also cant speak to the quality of service in terms of cable, but the equipment rep at the window was one of the best reps Ive ever dealt with. Id post her name for merits from the company, but she didnt have a name tag.

Help me with getting new cables boxes was very quick and efficient

Its just for cable equipment not XFINITY mobile service.1 of the CSRs was rude, just wanted to ask a question as opposed to sitting there for a long wait.

Very helpful and courteous customer service rep.

Oh my god the workers would rather sit and talk then get work done. I had to remove all the electrical cords from their equipment before we could proceed. Im talking about the power cords that go with their equipment.

The introduction is great.The representative were very polite

Great service. I forgot her name but I believe she was the manger and she was a great help

Quick and friendly service

Horrible service. So slow. Took 30 minutes just to return a cable box. The woman was walking back and forth, when they call my # and she was still havent log in. At the end she had to send me to another counter. Typical lazy worker.

Very helpful in service center. Better than calling in

I got rid of the cable service because it was too expensive yet I kept the internet because it is the only service in my area. I hate that because it all is a total rip off! The signal is always slow & going out!!

Great customer service and friendly as well as helpful

They now have a number system for service and a quick pay machine. Much faster service.

I really shouldnt give a review on Comcast. Love their service, hate their employees. They are so unorganized, the other hand doesnt know what the other is doing. I usually go just to pay the bill. I never talk with customer service, because when I do it becomes unpleasant. I end up calling there corporate office after every visit if I talk with there customer service people.

Customer service is the best here. Everyone was so professional and informative. Thank you so much.

Not a long wait time..In and out in no time..

Waited just to drop off my equipment. Had to leave after an hour because of an appointment. Still have to drop of equipment.

Very friendly and quick service. The agent was very informative about Comcast available services.Thanks!

I dont know what happened but it seems like they possibly got new management when you walk in it is much smoother all the people are more polite and it doesnt take all day very nice system that they have set up

Horrable place hate comcast customer services they suck loud and grumpy people there I love my AT&T best customer service ever even there prices comcast charge for everything and there prices are too high

The wait is long because its the only location on the far South side. The customer care reps. are great, they are knowledgeable and professional. If long waits lines frustrates you, arrive before they open. Maybe you will be the first one in and the first one out! It always seems to work for me.

The ladies that work the counters are really nice.

If youre talking about the one in Homewood its always been easy to exchange things that I needed to exchange or and theyve been very good about answering any questions that I have

Telephone representatives will tell you one thing to get you to the center. When you go to the center, totally different packages.

I suggest you clear your entire schedule for the day if you plan on visiting this location, because you are going to be there for a very long time. I decided to go with AT&T after visiting this location THREE different times and waiting over a hour and a half each time, and still never being helped. Only two people working. This is the aldis of cable companies.

I have been a customer with Comcast or over 3 years and I owed $267.00 I wasnt aware that I was short $7.40. They turned me of the next day. I called in the customer care representative told me your $7.40 short. So I say let me go pay it now! She insisted that it wasnt a problem she would fix it.So 4 or 5 days later they cut me off again for the same $7.40. I call back off.Now their saying they cant turn me back on for the $7.40. I totally fell mislead and I feel like this is totally unfair.If she had of let me pay it when I had it and wheI started to I wouldnt have this problem now but they would rather loose my business instead of helping me out with the $7.40. Im very pissed right now I dont care for Comcast anymore.I am on disability I get $750.00 dollars a month and I give them $260.00 for cable and internet but their harping on me for $7.40.Yes Im a little behind but Im chopping the bill down so that I can pay it off.But at this point Im very disappointed and very unhappy with Comcast and I would never ever refer them to anyone else period.

Its like walking into an aid office in the 70s, crowded and slow, some of the employees are focused on Customer service and some could care less. IT has been three years since my last review, I rated them a One Star. I WAS IN THERE TWO DAYS AGO and Wow has ATTITUDES changed. They are very professional now, they seem to want you and out and with a SMILE.