Horrible place, sketchy. Dont waste your money

Complete thieves and they have a bad reputation in the area as well. I wish I listened before I dealt with them. I had issues with the administration right off the bat.I bought my 04 Cadillac SRX in Jan of this year. Today I had them take it back and I said I was done working with them. A $10,000 car that barely lasted 4 months. Its a sublease contract. So your at mercy to their will.When I registered the vehicle, I asked for a letter from them so I could put on my Veterans plates. (Because It was a lease option)Yvette, one of the three on the administrative team. Said, No, why dont you wait until you buy the car. Um, what? Scott the owner corrected the situation and made up a simple letter stating I could in fact put on my Vet Plates.My car was serviced for mechanical issues every single month I had it. When I first bought it, I couldnt even have it because it was in their auto shop for another 2 weeks. (They said it was because of wiring issues)In their contract, it states that you can only use their auto shop. However, communication with the shop is horrible. I would bring in the vehicle for a minor issue and wouldnt get it back for a week. After receiving the vehicle back. All the same issues were still wrong. Maybe one minor thing fixed.The check engine light was a constant issue. The owner, Scott. Said:Oh, that doesnt really mean anything.Everytime the car was services the light would be back on within a week.Two weeks ago, the car stalled on me. I went into Advance Auto shop on St. James in Spfld. Thinking, maybe its the battery. They used their code reader and picked up on three issues. One was the head gasket.I called the shop and told them I need the vehicle serviced again. The very next day. My engine blew. I called the shop and the owner Scott picked me up and put my car on the flatbed. I gave him the code list that Advance auto gave me. He said, Oh, yea yea. And put the paper in his pocket. He then went on to give me the little lady treatment. My engine blew because I didnt put oil in it.I never received a check oil indication. That was also verified in the shop when they pulled some hose and the light didnt come on. So what I said was verified.I had already had a claim open with my insurance agency because over the winter, a bound job had fell off the front and the paint started to chip everywhere. So because I already paid the $500 deductible for that fix. I asked if we could use the money for the engine. Scott agreed. After all, a working car is better than a pretty one.Scott said the issue were all my fault because of my place of employment makes me use my car a lot. I had told Susan, another one of the administration team, where I worked when I signed the contract and she said they would look the other way. When I brought that to Scotts attention, he asked her and she said that conversation never took place. I was made out to be the liar now. (Im a post 9/11 Veteran. Im big on integrity)Scott also made me sign a document stating all mechanical repairs were my responsibility to fix. When I was supposed to only be responsible for the bond and paint. When I caught the issue. Scott said he wouldnt even give me back the vehicle unless I sign. Which means, I would have lost my job without a car.I received my car back Friday April 5th. The check engine light came back on that Sunday. Wednesday April 10th, my head gasket blew. Their was oil and coolant everywhere.Today I called them and I told them to just take it back. My warranty is up and the MA lemon law is still in place. However, I just want to walk away from these people at this point.I went to Kia on Riverdale and when they looked up the vehicle in the system. It was previously filed as a total loss. Which means Scott and his mechanics must have rebuilt this Cadillac and put it back on the market for idiots like me to see a nice pretty shiny new car. Even though the vehicle mechanically was damaged.Kelly blue book valued the car at only $3000 in good condition.

Not sure what kind of business this is. Bad customer service, no one ever knows anything whether you call or go in person. Everyone seems lost. Shows that they have a lack of communication within their own company. It was a complete waste of time. They lie n decent.

Rob was a really good guy. He explained everything literally step by step. He got us into a new car and went to the dmv for us (they were being a-holes) He worked on our sale and held the car for a little over a week. I would recommend Williams to anyone who is trying to build their credit... Awesome people. Awesome management. 10 stars!!!

One of the best experiences Ive ever had buying a car. The staff was extremely patient, professional and friendly, especially Rob and Carlos. I felt comfortable from the moment I walked in, to the moment I left. Cant say enough good things about this place!!!

Love them!!!! They work with you with anything and they are all very caring and understanding. We have been through so much financial issues and they understand and worked with us. Everyone in the office is very friendly and they do everything they can to help out and as long as you communicate with them and not avoid them they are there to help...

Great customer service. Great deals when on a fix income. Ask for Carlos hes great and got me a great deal on a minivan

My 2011 Toyota Camry inspection sticker was rejected so my friends recommended that I bring my car to Williams. I am really glad I did because I was given a fair price and everyone was really nice to me. I think I am going to buy my next car with them.

Great place to buy a car! Service after the sale is superb !!

Always satisfied with the service and value!

These people are nothing but scams .. try to get you for your money . and when the car breaks down you have to pay for there car . its not even your car yet and you have to fix it while your renting the car . dont ever go to them . then when the car breaks down and you return it they try to make you pay for damages thats not your fault oh and plus when you get a car from them all of them are crap cars they all break down within 2 weeks of having it . and you have to pay for it . plus they charge you at least 1500 for a down payment then a week after paying for that down payment you have to pay 80 a week for 2 years plus if it breaks down . if you have them my advice is to get your self a lawyer and then give the car back. and never go to them again !!!!!!

Got good deal for a car and nice people to work with

Got my car from here and the people are awesome !

Greatest scheme EVER!!!!! I dont usually finance, but forthe first time I financed a dodge magnum on Dec/2015.. Carlos the person who greets you and shows the vehicle in the beginning was great.Assuring I would get approved and making process smooth. Assuring to me repairs would be fixed within the 30 days. To my disappointment the 30 days passed and carlos was clueless to specific repair I no longer was communicating with carlos and was referred to leo 1 of the mechanics and Ivette.I used the vehicle mainly for work but deeply explained to carlos that I needed the vehicle for my family which is disable!!! In this case I put allot of mileage in vehicle,I was yelled at and looked down for this! Ive made them aware of my employment and assured I would continue to make my payments!!!We were all aware I took the vehicle with couple of damages which were going to be repaired within the 30 days?! To my disappointment I waited over 2 months!!!! I had many struggles trying to get this dealer to keep up with their part of warranty!! I always made my payments until March 26,2016 when vehicle was taken from me!!!Due to some personal issues the vehicle was without insurance for about a week!! The vehicle was not being driven until I was going to reinsure with same insurance and plates. The employees in this dealer some how turned my vehicle off, had me tow it to dealer. When I called they told me the following day that the vehicle was without insurance since I drove it I did not comply with contract so therefore cant get my vehicle back!! Mind you they were telling me the vehicle needed repairs thats the reason it wasnt turning on, but they knew what they were doing!!!I am very disappointed and am in the process of getting a lawyer involved!! See you soon!!! Will post pics soonSincerely,Jose Gonzalez

Really dope owner

Becarful hereHot or miss some of the staff seem.not on up and up

GOOD PEOPLE AND VERY FRENDLY

This is the place that I go whenever I have a automobile situation that needs TLC.

They know how to work on cars. Friendly staff

All my cars are there but last one, no working good

Worst mistake of my life was buying a car from this place not even a week of having my car it broke down and they wouldnt fix it and it didnt even pass inspection I had to fix and buy all the parts to fix it

Great people,and great service!!!

Great service

I bought my SUV here

MMM

Well