If I could rate this location, drivers, customer service with zero stars I would! Three days past my delivery date and still no package! Incompetent is an understatement to say the very least! I have been on 4 separate phone calls with zero resolution. UPS use to be reputable but those days are long gone. If I never have to use your services again trust me I won’t if I can avoid it ! I’m sure my sender paid a fee to send and to have it delivered to my door. I wonder who will be reimbursed for s package you never delivered! If I have to get in my car and ho retrieve my package because your driver was to dumb to be able to find the right address and I have packages delivered here all of the time! You guys suck!!

WE are the business people and we depend on time delivery. WE ORDER item on line on May 4, after two weeks, UPS LOST our package,then after 6 phone calls tell me, the found .Dispatcher from UPS Customer Center in 3101 N 29th Ave, Hollywood, promise to delivering package at Saturday,which is lying .then on Monday 5/ 17./PACKAGE IS still not arriving.Calling back and forth,the suggest me wait another 8 days attempting to verify the package location. SERIOUSLY ?????? That why.... to Run our Business we USE FEDEX, more Reliable and Affordable than UPS.This is second time UPS lost our package .The not deserve even one star. SHAME !!!! WE DONT NEED YOUR STANDARD REPLY We apologize your experience at this location did not meet your expectations.WE WILL CONNECT The corporate office AND ask them if they employee MEET THE ALL KNOWLEDGE AND EDUCATION FOR THEY POSITION !!! Your automatic APOLOGY Not help AT ALL .WHERE IS MY PACKAGE ????

Very convenient place to drop off your prelabeled boxes.Important to look up and remember their hours of operation.

So you send updates all day long...... delivery by 7pm......delivery by 9pm..... its 930...... still no package. Ive seen your truck(s) pass my house 4 times..... still no package. I finally get through to your call center and I am told the documents could not be read...... really sounds like a line of BS to me. I usually dont get this fired up but it is a gift for my daughter that Im waiting on. Allegedly someone is going to call me tonight. I highly doubt that will happen.

No nonsense and efficient spot for sending via UPS anything from a document to a summer camp trunk for your daughters. Handy trucks on hand are handy. Staff are professional and good humored.

Super helpful people here. Easy to get in and out quickly. Highly recommend

They are the best. They have a very helpful staff.

Very helpful staff. It was my first time ever at the store they helped me get my lable sorted out and printed in no time. I was a little worried about shipping ammunition but it was only 15$ and this UPS location has no problem shipping ammo.

They’re always friendly and the service is always quick.

Excellent customer service!

I was only customer, agent was friendly and helpful.

Great job .

If I see the driver that was in West Plantation today that was driving reckless thru neighborhood and on Broward bld again I will stab his tires...and I will gladly point him out if needed

Always good...reliable service.

If i can give this zero stars i would they have ther worst service ever !!!! Not only do they provide false information on my package they also don’t deliver when they said they would and now all of a sudden have no tracking for my package that ive been waiting for FOR OVER A MONTH their customer service is absolute garbage they just read things off the app instead of giving you real information on the status of the delivery im beyond upset because the furniture thats suppose to come in cost me a lot of money i truly hope they fix this issue

Amazing staff, fast service

Im disabled in a wheelchair and. The Representative was so helpful. Shes Amazing I cant remember her name but I will go to her all the time. She has short blonde hair.

Really helpful and gracious. I am so grateful for their help . Thank you

Very good, great atention

Great service friendly people very quick and easy in and out package sent I wish I could say things better about the post office after sitting to standing in line on the average of a half hour to 45 minutes just to get one package sent. Its worth going to UPS

Friendly lady and very willing to help.

Great service personnel in the evening 👏 👍

Denied me entry.

I used the relatively new ups one rate. They had never heard of it!?

Great staff ... very friendly and they do their best to get you in and out quickly ... only issue is parking again great staff

Love the 2 ladies working in the front. They know how to brighten your day and make you laugh

This is a great UPS hub. It is usually quiet and easy to get in-and-out of. The only issue is the lack of parking

Staff is extremely rude.I asked one employee about the pickup time and gave me attitude about my question, went inside and asked another employee who answered my question and when I mentioned the recent incident with the last employee she was EXTREMELY RUDE!!! They should be nicer to the costumers and not give people such an attitude!!!

Nice people good service

They have the nicest people working there

Real nice employees however parking is sometimes a though place

They were great thank you

What a great experience! I didnt catch this fine 13 year employees name but I do know her birthday is june 15 same as my son who i was shipping out a birthday gift to. inwas frantic that it wouldnt get there on time for his birthday but she set me at ease and said it would arrive tomorrow, 2 days before their birthdays!! thank you UPS!

Friendly and fast

Easy pick up. Friendly staff. Very good experience. Highly recommended. Just make sure you have your ID and that the delivery is for you. Saw a woman trying to pick up a package addressed to someone else; she was very politely told that she couldnt get the package because it was not addressed to her.

Easy enough to find just off of I-95 going West. Helpful staff who was very patient with me as I awaited a package which couldnt be delivered to my home to return on the truck. Great customer service!

Direct to the point efficient kind of place and culture + American Company.I dont know why they have only 3.7 stars, for years I been there zillion times, they are always cool, they are efficient, they performance!

The staff are very nice... the store closes durning the peak of the day.... for a whole hour

Im here practically everyday ... its a lifesaver for my business

Customer service lacking, went with competitor and was treated like a valued customer. No more UPS for me.

I have to give it up to the nice ladies of the ups customer service counter. Always helpful and fun

Great svc.

They claimed they tried to deliver the package 2 times, they never left a note on my door. They did in the past.I picked it up on 29 Ave in Hollywood, Fl. The gals who work there saw that I am disabled Vet, they were very nice & professional. I rate them outstanding! The delivery person brought my opinion way down.

Great Customer service. The lady whos name is dream, takes care of you like you are in a dream. We need more customer service like this.

Spanish girl poor customer service

I usually have nothing nut trouble here! Plus no computer labels, makes shipping questionable. I work in video and they always give me grief. Packages never arrive on time or delivered yo writing address even when labels are copied three times, guess which package out of three will be lost? Yea the one with $40K in equipment, not the $200 one. Hate UPS but my company uses them, and I worked for them, amazing anything gets delivered, let alone in one piece!

Hi, my name is Matias and I had a situation with UPS where I rented a lens for my work and it was supposed to be delivered on a Friday night. I was concerned about it so I stayed home, at some point I decided to go out to see if the package was delivered and a note was on my door. I called customer service several times until I got someone on the phone. When I get to talk to Dana, the answer was sorry the package will only be delivered on Monday. The problem is that I have to return the product on Monday.I can’t believe a company like UPS can’t handdle small problems like mine. I understand stuff happens and mistakes also but responsibility is what I expect from a company like this one.

Been my place for over 15 years

Opens strangely late (9:30 AM) even though Im sure the place is up and running way before that getting those deliveries out. Would make life easier if I could drop something off BEFORE going to work. Still, it is open fairly late. Always 2 women working there. Variable in service. Sometimes pleasant, sometimes not even when its the same staff. Unpredictable, and I am in there a LOT. Usually fast, but god forbid you get behind someone with lots of packages who doesnt know the drill.

Today I went to Pollo Tropical in sheridan st there was an ups employee, I knew it because he was wearing his uniform, was thick, and Spanish speaking. I was alone with my 1-year-old son buying food, and as it is normal for a baby to want to walk and explore and we were waiting so long, my baby touch this employee with no purpose and then he fell down and fell on the leg of this employee then he aggressively started yelling at me and my son because my son had touched him saying a lot of no sense words, I can not believe that such a distinguished company contracts this type of people, that they fight with a 1-year-old baby boy and make such a scandal and WEARING their UPS uniform. When HE SHOULD BEHAVE at the height and remember that HE was a child too, I found this behavior terrible if its like that with a child I can’t imagine how he will be with a client. I Think The recruitment processes should be taken more seriously before hiring any person.

This is the best ups store ever. My husband went at 7:20 pm and the women at the counter welcomed him with a big smile like I never saw before from any store that is closing at 7:30pm and still greet their customer with a great attitude a smile and a thank you for coming. I use them very often for packages and this center deserves an applause!! Thank you!!

The ladies on the late afternoon shift are always such a pleasure to see!

They need more staff at the front desk! Its always 1 worker who takes her sweet time and people wait in line for a long time! Ive been there many times to scan my packages for a receipt and Im talking 2 or 3 boxes. It takes me 15-20 minutes to go in and out for a just a few small boxes. Its ridiculous. I dont know the ladies name at the front, but she works very very very slow and makes the line build up and make people very upset. I understand she takes her time with the customer, but this place needs more staff!! Not acceptable for such a large company exspecially a customer center! Get more staff and be more efficient

Was good 👍 no complaints

Great staff.been using them for 20 years.

Poor delivery and tracking practices, delaying deliveries

If you go to a UPS store (where they also have mailboxes) they are franchises and charge whatever they want! Shipped a big box a few months ago and the Ft Lauderdale store wanted $178 to ship it - brought the box here and it cost less than $90 to ship and faster service! The ladies working at the Customer Center on 29th, at the counter, are fantastic - really helpful and shipping ALWAYS costs a LOT less!

The older blonde woman who works up front is by far the rudest person ever. Why work in customer service if you are going to be rude about it.

This woman is literally standing inside telling me to come back at 3:30 even though location says it is open. Nice.

All of the office workers are supervisor.... Everyone telling each other how to do their work. Especially one of the workers.. she used to be a helper coordinator.. now she works in the warehouse as a supervisor...she screams at the new helper coordinator and she tried to be in control of the workers..She got in trouble for hiring a friend of hers to work in the warehouse.. she by passed the hr department they didnt know until the illegal worker wanted his money..

The Two ladies that work there are great. I call them Thelma and Louise. I look forward to seeing them. They need a raise.

Amazing staff! The most helpful UPS customer center Ive ever been to. Small town service.

Trash, package was supposed to be delivered to them the day before for pickup. I come in and they say it’s on the truck and I have to wait hours to get it. Afterward I wait till closing and she says the driver decided to take an hour break and I should wait outside for him in the dark. I will never ever use UPS unless thats the only thing offered by suppliers. The women working here were on their phones talking about motorcycles and doing their nails. As a nurse it’s surprising for me to see this at a work place. I saw the same with another person, high value package and the woman just said she can’t find it and is having a hard time. When people are dying and I’m doing cpr for an hour straight, I’m not having a hard time. Not only would these employees not do their job they probably won’t do their moral duty. Sad and I came the next day and they said they lost my package after looking for it for about 11 seconds. Thanks UPS for being the WORST

No waiting and very nice to deal with.

Drop off store. Very kind Lady, helpfully, good to have a good UPS near you

True that Ive been doing business with ups for 3 years and 3 months and normally I get my mail sent to me through the Hub over in Hollywood right off of Sheridan Street very nice and professional courteous people that work there and

This place i called to put a package on hold,because i moved address and when i got there they told me there was no notes and they sent my package back after i drove 45 minutes to get there, very inconvenience and incompetent people

The customer service was ok after being transferred to 3 different agent to find out 2 weeks after ordering, my packaged was delivered to a wrong address, in a different city and it would take 8 days to get back. The following day I asked the UPS driver if he had a delivery for me? He stated no. Went on UPS website after he left and noticed the status stated that the receiver me refused the package. I was so upset because that was an outright lie that I ended up calling them back and found out my package was at their warehouse where I ended up going to pick up.

Never seen a long line here and service have been fast and helpful.

Even though they were closed already this latín lady opened the office for me and accepted my envelope which was an overnight next day air which was supper important.Thanks a lot

Honestly First time coming the lady who helped me was very nice on helping me get a package when I set up to pick up and the next day I had another package to pick up again be aware because when other lady who helped was very rude I ask to talk to the manager/supervisor honestly dont waste your time to talk to him he was ridiculously rude to me when I ask to see why I couldnt get my package he just comes and says no and walks away I had to call him 3 times still very rude dont set too pick your packages use FedEx or DHL they are way more nice when it comes to costumer support

Full of clowns! Four times i scheduled a pick up from my office and they have never showed up, had to call them and waste hours trying to understand what is going on, and all they did was just lying and lying to me

My package didnt arrive when it was supposed to. I was told I could pick it up at this location but when I arrive there at 4pm after receiving a notification saying my package was ready for pick up Im told that the driver wont be back with it until 8.I had already spoken to someone at ups who told me this location closes at 7:30 and that the driver would be there no later than 7. Anyway, long story short I had to come back the next day. The customer service rep at this location didnt care to help at all. She simply repeated call the 1-800 number. She seemed to take pleasure in not doing a thing.

Worst service I have ever dealt with in a company. Due to the hurricane, my package was to be held at a ups store rather than sit on my porch. Not only did it never go to that store but they had no idea where it went. I was told to call a 1-800 number. It’s obviously the client’s job to locate where a package is with this company. When I called a man at this location that I was directed to he then told me I’d have to go to a completely different store to go get it. He also told me I could either pay them again to deliver it to my house or it would be returned to sender. So we went to that store, and it wasn’t there... he kept telling me I had to deal with this online but I’d go online and it’d tell me I needed to contact them. Such a run around and they ended up, even after speaking with me and trying to run around all over Miami for this package, returned it to the sender. HORRIBLE. Usps is a million times better, I’ve never had to deal with anything like this. Over a month has passed and we still don’t have our items because the sender is having to resend everything all over again. Never again shipping with UPS. Please ship everything USPS to save your package.

Great customer service

UPS stands for U People Suck!!!!! I know this is only a S Florida issue because this does not happen when I am elsewhere, Promised time 3pm was never delivered and then I was told it will arrive a day late yet it sat on their truck all day long. UPS new meaning

Very nice and professional employees

Watch out for these poeple doing fraud at your store they be sitting outside in the parking lot

It has lines but they move fast.

Ive been to UPS CSC all over the country and the two ladies working at the Hollywood location were the friendliest and most helpful that Ive ever conducted business with.

Unethical, unprofessional, dishonest and indifferent to customers. UPS driver sent seller (Amazon) false notices that it attempted to deliver my package. In truth, he never attempted to do so but wanted to take holiday leave on “Black Friday” for personal reasons. Since my package was being delivered to a Mailbox Center not a residence, the driver was caught in his obvious lie. Three weeks earlier another driver lied that he had picked up a package for a return to Amazon when in fact I was at home still waiting with the package. I would not be surprised to learn that these corrupt, unscrupulous drivers are stealing packages.

The care representative I spoke with was extremely rude . Asking her questions on lead to her almost shouting at me telling me my package was on hold and all I could do was come pick it up. The best way that I could .. Such a bad look for the company

Excellent, fast, convenient customer service

Need to ship something this is the place

Very good the device and really nice

FOOD OBNOXIOUS CUSTOMER SERVICE.

If i could give less i would, 1st off there is no local number which means your STUCK talking to a call center overseas who will not patch you thru or give you the local number BAD so BAD.Then after asking to speak to a person in the USA they play the Telephone game in which they talk to a local person and call you back with the info after going back and forth 4 times and about a hour plus you get nowhere. Words can not explain how horrible UPS and dropped,and of course you have no choice in how the item is shipped so all you can do is take it.

The best service every single time I go no matter what.... beautiful personalities

Horrible home delivery experience! Drive was rude and made comments under his breath. Complained about the delivery saying he should charge me for bringing it to my door because it was heavy...even though he had a trolly and it was only 1 box.smh.

What a great employee Rula is! Fast, Courteous and an amazing sense of humor,

Super friendly!

Helpful associates and convenient place. Parking is crowdy

Lady was super nice but she needed some assistance

Horrible racist working there went in to pick up my Apple Watch my dL didn’t match the delivery address but I had apple send a confirmation to verify my address and identity the woman was so rude I asked to speak to a manager because I didn’t agree with what she was saying she had the other woman call the cops I told her I haven’t done anything but because I’m black you want the cops involved he woman holds no the phone knows it’s wrong and doesn’t call the cops and states she’s not racist but it clearly was about race will be posting video on woldstar tonight Shame of ups for having racist working in management.

On the email and the website it says from 9-5pm.On the door is 9:30-730Here goes 30min wasted and 30min late to work

This has to be the worst UPS delivery station Ive ever experienced. I receive noticed via email with delivery date and time window. I stay home rearrange my schedule to take delivery. On a minimum of five times maybe more, the package is changed for pick up. I have UPS my choice and the package if signatue requireef is to be left at the UPS package store across the street from me. This is never done. I was told by UPS that volume was too high to leave it there. The package store employees states untrue. So my package is held at 29th st. There are many times when I will have a notice on the door and UPS never knocked. I will normally locate the notice within 5 mins of said arrival time call the office to no avail. Always an excuse. On several occasions due to my work schedule and their office hours my package has been returned after I have called to have it held with a pickup day and time. So recap PACKAGES NOT DELIVERED PACKAGES DISAPPEAR IN THIN AIR, PACKAGES REROUTED WITHOUT AUTHORIZATION. I have lived in 5 states and numerous neighborhoods. This is absolutely the WORST UPS store ever, as far as DELIVERY STANDARDS. PLEASE get a NEW MANAGER and fix it.

This company is crap,they dont respect customers they dont care about your personal life if u have stuffs to do or not im waiting on a package since 8h13am now its 2h21pm still not deliver and they say i have to wait until 7hpm like i dont have anything to do for the day they are all bullshit first and last time im dealing with this company.

Very nice friendly staff always helpful

Very friendly ups store with good fast customer service.

They worked throughout Christmas. Good Job!