So my dog had minor surgery by my vet on Tuesaday with internal suture and glue by Saturday it was opening. Sent photo to my vet and they said I should go to emergency clinic to have staples put in. Went to this clinic after calling ahead and sending details from my vet. Was charged $185. Never saw or spoke to vet. Vet tech said he looked at it and wanted to sedate and suture. My dog had already had a sedation this week and did not want another. This vet doesn’t believe in staples. My vet would have put the staples in in five minutes and sent us home. Vet tech said doctor believes staples do not hold. All I know is we have had nothing but success with staples and when I got my aortic valve replaced at Duke Hospital they sent me home with staples and I did just fine. Never again. My vet recommended another place but they were 6 hours out and this place said they would see us right away. That all changed when we got there. Vet tech upped the bill and sad if we didn’t like it we could just let it heal as is. I will take her back to our vet on Monday for staples. As I said never again.

Our beloved lab of 12 years passed away in our home. I called and spoke with the receptionist who was so kind and patient with me throughout my tears. Within an hour of leaving our house we were home. We took her to get her cremated, the staff (receptionist) was efficient, calm, and extremely patient with us and our questions. We were weary of coming here at first because of a COUPLE ONE star reviews but our time with them was smooth and as painless as possible. Thank you for caring for a baby and making sure our transition was seamless. Lots of love.

I’m giving them 5 stars! We didn’t call before going because we weren’t sure of the name but they took our fur baby right in as soon as we arrived! They took excellent care of her. I called today to have them send the report over to our regular vet & that was taken care of, as well. I have to say, they’re on top of it! Thank you for taking such great care of our princess for the second time! Very efficient, very professional! I highly recommend them!

If you want a veterinary practice that cares more about money than your pet, take them here. If you want a practice that takes advantage of false hope to collect as much as they can, take them here. Practices like this are the reason so many pet owners have to make hard decisions. Of course they should make a profit, but when you are provided with 50/50 odds for severe pancreatitis in a dog, when published survival rates are 15 percent, it’s pretty easy to see what’s going on here. Our bill went from a provided quote of $4k, to 8k in one day with no change in treatment plan. Avoid this place at all cost.

Update: We got her ashes back and the box it came in along with the clay mold of her feet are just beautiful. You’re making a mistake if you don’t come here!My bearded dragon, Clementine, passed away April 30th 2021. After refusing another animal hospital that’s closer to us (that was awful) my wife found this place while looking for a vet we could go to so we can start the cremation process for Clementine. There’s literally nothing bad I can say about this place and people. Super super respectful and kind. Constantly told us how sorry they are about our lose and we’re helpful the entire time. I am so glad I drove an hour in the middle of the night just to come here. It was completely worth it.Oh, and I brought Clementine in while wrapped in a towel and I told this very nice lady who came out to retrieve her that I’d like the towel back as that had some sentimental value.. long story short, she thought I said her TAIL instead of towel! 😂 I’m not angry about it at all, it just gave my wife and I a very well needed laugh. Thank you for all you guys do!

My experience here was HORRIBLE. My dog was brought to this place. Due to covid I was not allowed inside. I told them that my dog was just laying around and tilting his head. They took my Dog to the back wirhout me. When they called me (I was sitting OUTSIDE in my car) they said they could not see anything physically wrong with him his checkup was good. They start to talk about getting blood work and all sorts of other miscellaneous charges. They were talking about $800. I thought it best to bring him to his regular vet. So I pay the $235 bill and go home. Take my dog to his vet the next day and would you believe it, he has an ear infection. ARE YOU KIDDING?!?! ME WHAT THE HECK DID THEY CHECK ON HIM FOR 235?!?!

If I could possibly give this place zero Stars I would. This practice is a thievery and they make me sick the way they take advantage of pet owners. I take our Great Dane up there because she had minor puncture wounds after an altercation with another dog. Theres no muscle damage no nerve damage no nothing it was just skin tears however they were large enough to need sutures. We used to take our Danes to vass where they have a excellent 24-hour vet service for emergency situations. However we just moved about an hour from there and like 40-45 min from this awful place. Within 10 minutes of waiting outside I got a phone call stating it would be between $700 and $800 no more than $800 but the minimum would have to be paid up front immediately before any procedures could even be done. I then got several mixed phone calls and visits outside saying oh it would be 3 hours, now would be 4 hours, well it only be an hour, its going to be 2 hours, and finally I was told to just go home because it would be another 4 hours. I drove 45 minutes home to be called 15 minutes later and said that my Dane was ready to be picked up. Drove 45 minutes back just to be told it was going to be $1,100. When originally they said 7 to 800 at the most, they gave me no reason why the bill was $350 over what they quoted me in the first place. But they dont release your dog to you until you pay the remaining balance even though thats not what they quoted you. I would never ever suggest this place to anybody they dont care about what theyre doing, this is horrible business practice I wish I would have read all the reviews about the same situation that I ran into before I decided to come here. I would much rather drive the 20 extra minutes to vass and not have to pay the outrageous amount of money that this thievery is trying to take from you. Theyre taking advantage of pet owners and the fact that most dogs do not have insurance and know that you either pay or you dont get your animal back. These people are wrong they know theyre wrong and I feel bad for the employees of this place that are working here that are getting the bad name that this service is producing. You dont care about the animals you dont care about the owners of the animals all you care about is filling your filthy pockets. And the greatest thing about this is the only time they replied to anybody on Google reviews is when they get four and five stars you guys make me sick.

Fabulous staff! My truck and phone died while waiting for them to save my Babycakes; they were so very caring as to offer water, ashley let me use her personal cell phone to make calls to tow trucks and auto services that could help me, Julie used her personal vehicle to try to jump my truck, they offered me water and to stay inside the lobby even though its closed because it was hot outside. All I can say is wow! They were amazing!!! And, best yet, they saved my dog! :) Love you guys!!!!

I highly recommend this place if you find yourself in the unfortunate situation of having an emergency with your dog. Everything was absolutely wonderful, from the initial phone call, to the entire staff involved with the care of our dog Klondike, especially since we couldnt go inside with him. Hes nervous with people on a good day, so we were concerned since it was an eye emergency situation. They muzzled him and were upbeat and friendly with him and had him in and out in no time. The questions I had to call them about the following day were dealt with immediately with kindness and understanding. They also called to check on Klondikes progress a few days later. Thank you to everyone for taking such great care of Klondike and making him feel as comfortable as possible!

My poor, little boy was vomiting and had bloody diarrhea. He was not eating or drinking, was very, very weak and dehydrated. I rushed here after taking him to his regular vet. The ladies here were very helpful and friendly. The doctor called and went over all of our options and pricing options as well. They did a few treatments on him and he looked so much better when I took him home. He was even wagging his tail! I started him on his meds and that night, he started eating chicken and rice. The next morning, he woke up and went straight to his toys to play. He is doing 100% better and is back to himself. Thank you to everyone who helped us!

TVRH took such AMAZING care of us and our sweet boy when it was the end of his life. They let me sit and hold him the whole time for as long as I needed. They were so kind and empathetic. The care they took with my dog during and after genuine. They even sent me a beautiful card a few days later. I received his ashes and a nice paw print a few days later and it was beautiful.

Our Great Dane became nauseous late on a Sunday night. They were the closest hospital to us that had Dane experience. With in moments of wheeling her thru the doors the called us (no one allowed in because of covid) saying they x-rayed her quickly and confirmed bloat. While we expected it, the diagnosis was awfully quick. This was our baby and we had decisions to make, all the while dollar signs are being talked about by the receptionist. The doctor on the other hand was caring but short and to the point. Since this was unexpected we squared up that night and paid cremation fees early Monday morning. 9 days later we get a call asking what we were going to do with our babies remains, however those were not the words used. Gotta say we are extremely unhappy with the lack of professionalism all the way down to bookkeeping. Absolutely no reason for our baby to have been left there that long when everything had been taken care of!

If I could give negative stars I would.Took our pup inside away from us because of Covid we couldn’t be with him. They held him in “icu” which is code name for cage. Called us on the phone and started telling how dr would be 2-3 hrs and we needed to deposit 700 dollars! Extortion artists. Wasted precious time while our pup was sick. Insisting on prepaid diagnostic blood work before a dr could even assess.We left and a real veterinarian gave him an IV and nausea med.

Super happy with everything this vet has done! Although it is costly, (which is to be expected from an emergency vet) you are getting such good care for your animal! We brought our dog here for the first time with an emergency Friday night (after being dismissed from our normal vet) and they were so quick with figuring out what was wrong and keeping us updated! The vet Issac that we spoke with the most was so helpful and helped explained everything that was going on.

I have mixed feelings about the service and care they provided. On Sunday afternoon sadly we had to euthanize our furbaby. My fiance talked to them a total of 4 or 5 times. He had to tell them about our baby over and over again. Each phone call they quoted us different prices. The prices ranged from about 250 to 190. Even while we were there the receptionist kept talking about an exam fee which wasnt what we were there for and he told her no repeatedly. The DR however he was nice and very sympathetic. The women who helped get him in and out of the car were nice too. TVRH offered to do a paw print yet didnt ask for the spelling of his name. Thankfully they didnt bake it. The paw print itself was awful. Over the phone calls we asked them to trim his feet hair and clip his nails for a good print. Obviously that didnt happen. As a distressed owner I was too upset to argue. I pray we never have to use them as an option again.

If I could give them 10 stars I would. Dr. Hinn and her nurse Amanda are the most amazing caregivers. They helped our German Shepherd with a skin issue hes been struggling with for years. They take time to explain everything, are truly compassionate, and extremely knowledgeable. Absolutely fantastic!

My dog was experiencing vomiting and bloody diarrhea. I called and the lady who took my information told me the cost and that this was emergency services before any questions about my dog. She told me they would be able to see my dog but it would be around 4-5 hrs but I can come and they would take him into triage and we can run errands etc. (also stay by the phone because the doctor will call). I drove from Morrisville to Holly Springs just for the nurse to tell me that I would need to wait in my car 2-3 hours before they would come get him!!!! I explained to her what I was told over the phone and she just kept saying that they are emergency service and only take critical animals in immediately. Not only was this a waste of time and gas! My poor dog had to endure a 60 minute round trip drive and get no help! Good news I s my vet was able to squeeze him in tomorrow and I didn’t have to waste money with inconsiderate people!

I’m at a vet tech at another local clinic & I have recommended many friends & family members here for emergencies & big surgeries. Dr. Graft & the entire support staff are AMAZING. From a fellow veterinary field member to another - thank you for being so great!

1 Star for minimum required stars.1 Star for collective kindness of the staff I spoke to.-3 Stars because I feel that you were not upfront or honest about your pricing. When I called because of my cats emergency (he swallowed string and had vomit twice), I was advised that theyll want to do a x-ray, which will cost roughly $300-350 (which it did). They asked me if this was okay and I said of course. This was the only fee ever disclosed to me at any time before or during my visit, up until I was charged.I would later find that this x-ray fee is _on top of_ a $100 emergency fee and a $70 examination fee.They called me about an hour later and told me that my cat was not cooperating with the x-ray and asked if I would approve a mild sedative to calm him down. Nobody mentioned any cost. I said yes, assuming that if a vet cant settle an animal down for a necessary procedure, that giving them something to calm them down is an obvious necessity thats considered part of the procedure. I guess not. I was charged nearly $26 to give my cat Ketamine.They also gave my cat fluids, which was never discussed with me, and then charged me $60 for them, and some sort of injection which I wasnt aware of until I saw the invoice, to the tune of $26. Top it all off with an $8 biohazard fee for (something?). Why am I paying to dispose of YOUR bio-waste? That should be included in the cost of doing business.All in all, I feel that I was sold an expectation of paying about $350. Im a new pet owner, so, perhaps naively, I assumed that within a reasonable range of accuracy that I would pay what I was told I would pay. However, upon arrival to pick up my cat Im told that I owe $624.71, nearly double the ONLY dollar figure I was ever given.At the end of the day, I didnt really have a choice, did I? They have possession of my best friend, and the only way Im getting him back is to give them $624.71. I expressed all of this frustration on the phone and was told that its all pretty standard, and then upon returning my cat the nurse talked to me about it again and said she wanted to make sure I was happy. I told her I was obviously not happy, took my cat, and left.To me its less about the money. My cat is a member of my family and Ill do what is necessary for him. However, I believe in transparency in billing, and I feel that I got none here.

Highly recommend this place. Had an emergency late one night with my dog and we took her here. The staff and vets were prompt with updates and discussing plan of care. My little baby ended up staying over night and they even sent a video of her to me! Great place for your fur babies.

We found ourselves at TVRH on a holiday Monday, July 5th, after vet recommendation. Previously we patronized the ER in Cary, now known as Blue Pearl.TVRH is still practicing covid restrictions (as are most if not all EVC facilities) which was tough. Not being with your fur child in a time of distress is taxing on them and humans alike.Considering how busy they were, they got our dog Sadie in and stabilized quickly.After xrays were taken and reviewed, they revealed the worst. A tumor in her lung. At her age of 14, the kindest thing we could do was let her go.These findings arent easy to relay to pet parents face to face, much less over the phone.Dr. Jessica Cooper was amazing. Her genuine compassion and honesty were felt via phone.Her detailed explanation let us know every available option had been explored.We scheduled an at home appointment for the next day to transition Sadie across rainbow bridge.Dr. Cooper made sure we had all meds necessary to keep her comfortable until then.With the pandemic taking its toll on everyone, I just wanted to extend a heart-felt thank you for taking care of not only Sadie, but her parents too. We were given everything needed to have confidence in taking her home to transition with family, and to make that decision period.Please know how grateful we are to you and the entire staff. You are appreciated.

Keep your receipt, I went here 2/27/20 and paid at that time, they say i didnt pay and sent to collections i paid it again on 5/9/20 to get out of collections and kept my receipt they denied getting second payment also. Then in Oct 2020 we had to wait in car to pay before we got dog back again they deny we paid. This place is so unorganized. Overcharging and double charging. My account still in collections despite paying same bill 3x.

DO NOT TAKE YOUR PET HERE. This has to be the worst animal hospital in the area. They do not care about your pet, they care about one thing, and that one thing is how much money they can get out of you. When I first called one of the first questions was “are you paying with a credit card?” Not anything to do with my dog, just how are we taking your money. I went because my pup was having diarrhea non-stop, and some vomiting. After the visit I have no answers from them, no idea what could have been wrong because they have yet to let me know, no answer to the x-rays they took. All I got back was my pup drugged up on what they told me was something to help calm her down because she was scared... They gave her hydromorphone which is a pain killer that is completely out of hand and wrong. When my pup came out of the office she could not get away from them fast enough, and all she did on the ride home was cry. Unfortunately, they don’t allow people into the office, so I couldn’t see what they did to my pup, but I can say she has never acted the way she did when we usually leave our vets office.

Great for emergencies and dermatology. Unfortunately have had to go there a couple of times, but have had great service every time.

Our local small animal emergency clinic had a long backlog, so we drove an hour up to this clinic. They got my dog in quite quickly and were able to decide what she needed. The Doctor who we worked with was very kind and did a good job explaining everything as did the front desk person and veterinary nurse. It was expensive, but that’s to be expected for after hours emergency medicine. Appreciate everything that these vets do

I highly recommend this place. Both times we had to come in and every time I called with a concerned everyone from reception to the medical staff made me feel very comfortable with the decisions we made for our dog. Theyve done a great job helping us understand her condition.

Dr. Grafinger and his team were incredible. He goes above and beyond for many species, including farm animals. Dr. Grafinger saved the life of a rescued piglet that fell off a truck and had a fractured back leg. He repaired the fracture and little Rosie grew to be a healthy and happy 600lbs sweet girl! Blind Spot is so grateful to work with one of the most talented surgeons in the State!

Dr. G and the entire staff were so very kind during a very difficult and unfortunate decision we had to make with our 13 year old Doberman Lucy. We were glad to find Triangle Veterinary Referral Hospital since our primary vet office was closed for the evening. Highly recommended.

Run away as fast as you can

Great and caring staff that helped our family through a very tough time. Would highly recommend to take your loved ones here.

Had a simple exam and urinalysis, waited more than 2 hours, couldnt go in, do to the pandemic, put at the back of line. Never go again and do not recommend.

I wouldn’t recommend this place at all, they over charged and have no compassion for customers care for their pets. My dog sugar dropped and was in labor, they took her in and ran some blood work and gave her IV bags and told us there’s nothing they can do and they’ll have to put her down. On top of that, they didn’t even tell us why her sugar dropped to critical level, my brother and I had to research it ourselves and come to conclusion. There’s always the C section option, but didn’t offer at first. Then we decided to wait till next day and research more options, asked if they can hold her overnight. They told us no, so we paid them over $400 for what they done to her and charged an addition +$420 for holding her for barely 3 hours. When they gave me my dog back, she was ready to leave so bad, she jumped out of the employee’s arms into mines, mind you she’s pregnant. We took her home and did things our way and saved her and 3 hours later had 6 puppies. They were willing to put down a member of our family and not really try anything, so disappointed in this place.

Had a great experience when our shihpoo got bit by a copperhead. We had no idea what was wrong but they figured it out immediately. From the moment we walked in we were treated so well. From the front to the back it was very professional and empathetic to our 2 year old puppy. Great service!!

When we called in a panic, one of the first questions we were asked was how were we going to pay, as soon as we got there they wanted there deposit. Just found it a inconsiderate in a time of crisis. Other than that they did a good job. Just an fyi... we took our Kitty to a vet the next day to get her surgery, shes been there for 3 days & they havent asked for a deposit or any type of payment yet. I pay all my bills, I know some people dont or cant, just found it offensive when your already in a state of panic.

I took our dog Jack in late Friday afternoon . He had been hit by a car and his left eye was popped out and we didn’t know if he had additional injuries. We were devastated and desperate- we approved a large amount of money to cover his treatment X rays and eye removal. I had to let go and trust them to take good care of him.We got him back and were relieved and grateful when they refunded 40% of the initial payment. I didn’t expect it too work out this effectively- they demonstrated a high level of integrity and honesty to not take advantage of us. As a business owner- I know that these principles come from the top down and I’m thankful.The staff was helpful and empathetic. Remember that with Covid restrictions- it’s a little more difficult to make things work as easily as before.To All the staff: ❤️Thanks!

Dr. Grafinger and his team took great care of my dog. She had a sarcoma in her leg that needed to be removed. It was the first time Ive ever had a dog diagnosed with cancer, so I was worried with a number of questions. He answered all of them and didnt attempt to sell me any services that I didnt need. He is very knowledgeable and no nonsense. My dog had to spend the night in the hospital after her surgery, which was also new for me. The staff were very kind to me, from the folks answering the phone to the nurses in the back that kept putting up with my questions. I would definitely trust Dr. Grafinger and his team with my pets again in the future. Thank you for the great care!

Took my dog, Scooby, there over the weekend. They were caring and thorough. I would definitely use them again, but really hope I dont need to. 😊

This establishment is more concerned about the mighty dollar than your pets welfare. They will nickel and dime you to death with a heavy dose of attitude. Unexplained charges of $300 and was told its more expensive to restock medications that I already have than to send them home with me. That makes no logical sense. I will be filing a complaint with the attorney generals office.

The office staff was wonderful to work with but I think the veterinarian we saw has some work to do.We came in with an unexpected situation and had to drop off our dog at the door due to Covid and hope for the best. The veterinarian was very clinical almost to a fault. I wish she would have shared more personal experience but instead she stuck to the “prescribed” script.The initial assessment seemed positive but as the night wore on more and more calls were made with suggested treatments. Euthanasia was NEVER suggested. My husband and I came to this conclusion when the initial shock of the situation wore off.On the way to say goodbye I complemented my decision and thought about maybe going the other way. I anticipated a long goodbye but it was clear the dog needed euthanasia. I can see how someone naive to this situation would have gone through the treatment plan but I do truly believe even with treatment the odds for this dog were low. I’ve since conferred with a few vets from my home state and they agree.Bottom line the office staff was a pleasure to work with but I think the veterinarian has some things to work on. We were new to town and went with the first suggestion that came up on google in an emergency situation. We will be doing our research and have another option on hand should we need something in the future.

I called in a panic because my cat was foaming at the mouth, we had just applied a common flea medication so I didn’t know if it was normal reaction or an absolute emergency situation . The front desk offered no help. I wasn’t asking for a diagnosis rather some insight or guidance on what I should do. We received a “I don’t know we haven’t seen your pet before and we can’t help unless we see the animal” . You are literally an emergency vet, supposed to be there to support owners and pets in their worst moments and emergencies. And at the very least you can’t even act like you care?I called another local emergency vet. Thankfully they immediately helped in a calm and reassuring way. Turns out it’s a common side affect in some cats, simply due to a cat tasting the bitterness of medicine. They gave me advice on what to look out for and recommended bringing her in if she seemed worse or distressed.

I am so THANKFUL for Triangle Veterinary Referral Hospital of Holly Springs!! They truly are the sweetest and most caring, even late at night when I had to rush my fur baby to the hospital because of his breathing. Long story short, my dog had aspirated into his lungs causing pneumonia, which resulted in rapid breathing. They were so helpful and seriously so nice. The front desk lady was awesome and helpful from the start, she could definitely hear the panic in my voice when I called her but continued to stay calm for my sanity. Doctor Christian Guachamin was the best, and took such good care of my dog. He gave us options/suggestions that would result in the best care for my baby. And lastly, the nurse that night that helped with the discharging was so kindhearted and friendly! I cannot thank these people enough for taking the best care of my Rizzo. Sorry, I can’t remember the lady at the front desk or the nurses name but if you worked Saturday night 1/2/2021 around 11pm-1am, my family and I are so grateful for you all and Dr. Christian Guachamin!!

Holly Springs facility was absolutely wonderful. Our beloved dog Gigi was very old very ill and took a sudden downward turn in the early morning hrs on a Sunday. Our family vet was not open so we brought her to Triangle Vet Referral on an emergency basis knowing it was probably time to put her to sleep and end her suffering. The staff and the Dr were just wonderful. Such compassion and kindness. Made a heartbreaking time so much easier. Very grateful for all they did for us and for making Gigis passing painless and peaceful. Thank you so much for all your help 🙏

Thanks to the entire team who took care of my sweet dog (and his worried Mama) when we had a late-night emergency. The following week, while I was at Target, the doctor recognized me, said hello, and even asked about my dog ... by name! 💗Grateful for the care and support at TVRH.

The receptionist Denise is rude! I was putting the payment info in online she continued to rush me asking “if I was done yet? For me to be paying the high amount I was charged I don’t appreciate the attitude. I stood outside waiting another 45 mins after the payment was sent just to get my dog. You guys are in a hurry for a payment but, take your time to hand over my dog. Yea ok .. I only ran across 2 people who are actually nice at this place.. I do not recommend there service & will not be coming back.. there so rude .. one of there doctors even lied about calling me with an update on my dog since he stayed there for 3 days. She never gave a call or left a voicemail like she claims she did.. I received all this medicine for him but I have to read the instructions on the bottles nobody explained what it is, what it’ll do, what it’s for, I even read on there discharge papers my dog might have seizures that I need to have Karo syrup around for him.. but they didn’t even inform me of that it’s not right && I don’t appreciate there service!! They sent my dog home claiming he was eating && stabilized but came to Find out that wasn’t true my dog came home for 2 days wasn’t eating not responding i went to another animal hospital with a google rating of 5 stars && they told me my dog was in critical condition and underweight for his breed and should’ve never been sent home in the first place there just after money.. simple they sent my dog home in horrible condition just so they can get paid .. I wish I would’ve read these reviews before going here save you some time && heartache do not go here they kill animals please!

My local vet had to close due to a COVID outbreak, but recommended this location for immediate service. I called trying to get a flea/tick and heart worm prescription, but was told my dog must be seen first. The cost just to get seen was $140 and that doesn’t include the price for the prescription to be filled. Outrageous prices for a very simple treatment. I would say it is definitely taking advantage of a bad situation for everyone. They wouldn’t even help by contacting our vet, letting us bring in previous health records, or finding other suitable solutions to ensure we could get our prescription filled. Extremely disappointed with the experience.

Witnessed a kitten get hit in the road and took it home. Called to see if they could save it, as it was alive and breathing. Offered to pay for whatever it was and adopt the cat and the vets said I could only drop it off and not have further contact with them. Take it or leave it. Wish we would have taken it somewhere else.

Do not bring your animal to this veterinarian hospital! They don’t know what to do with animals they are not veterinarians!

The techs and nurses were friendly but the doctor that examined my dog was horrible. Marley came out of the clinic and I couldnt get away from there fast enough... I would drive to Raleigh to have marley seen in an emergency case before I would take him back here. Horrible, horrible, horrible.

Do not go here. They gave us pain medication after saying everything looked fine and didn’t know what was wrong with our puppy (why give pain meds when you don’t know what’s wrong??) They took 4 x-rays and had no answer for us. We got into our main vet and they immediately had the answers to all of the problems along with solutions on how to heal him (NOT pain medication.) Our poor pup was limping and screaming and this place still did not care enough to TRY & help him. I am hating myself for not checking out reviews on this place before coming. I thought it would be safe to go to an emergency location when in reality, my pup was better off injured at home rather than getting put under and clearly mistreated since this place doesn’t know how to treat animals the right way especially after seeing the horrifying reviews here.... even communication with the doctor at this place was not reassuring. Heart broken that my pup went through pain longer than he had to.

I don’t know where to start. I had no choice but to go there on a Saturday afternoon. We thought our Pomeranian had broke his leg. Well it wasn’t, and nothing showed on his right leg. They put him to SLEEP to take four x-rays and the four x-rays were the exact same area. Then, they reiterated three times that they could operate on him the following week because they had openings. I asked them “operate on what“ which never got a clear answer. They steered towards a luxating patella, which it is 100% not. Waited a week and a half and our dog didn’t get any better so I took him to our vet. He has luxation in his pelvis and a small fracture at the bottom of his spine. I don’t understand why these guys could not of come any closer than they did to determine the issue and, then wanting to operate the following week...!!!??? What were they going to operate on? I would definitely stay far away from this place for medical issues. Sometimes there are emergencies and we do what we have to, but this was ridiculous.

We brought our male cat here as an emergency appt. We were charged an outrageous amount of money for an Exam, Blood work, and x-rays. We didnt get an official diagnosis, so after spending $745.00 we left. I called the next day and explained the situation and they told me they could do another exam for $140. Really?? I took my cat to another Emergency Vet and they did the same thing, plus had surgery and stayed over night and it cost me $778. The point to my review is this is the MOST EXPENSIVE Vet and we got nothing. I have taken my cat to two other places, current vet and emergency vet and they both agreed I was wayyyyy over charged. I am not saying they are not a good vet, just make sure you know what you are paying for. I will never go back to them ever. I would also not recommend them either. There are other Emergency Vets that charge half the amount with great care.

Do not go here.They do not care and will KILL your best friend because they dont know how to spell!Liars and thieves

I expect medical professional to do their job so reviews are very rare for me in this profession. My second ever. My lab went down hill fast. Quit drinking and eating completely. Came to this vet on a Saturday. They diagnosed him with bacterial infection. They gave him some medicine. Answered all my questions and i had a bunch. The vet and tech was super professional. Very considerate and I could tell they really wanted what’s best for my lab. My lab Bocephus peed in the waiting room due to stress and sickness. They took care of it no problem. 12 hours later he is eating and drinking water again and is looking much better. No hacking or runny nose. Can’t recommend them enough. If your dog has serious issues on a Saturday morning this is where you should go without a doubt.

I highly recommend triangle vet clinic and I’ve always been seen quickly and taken care of when I needed to have my pups seen urgently! I have always had an awesome experience and they are very helpful and compassionate!!! They are my go to if an emergency arises! We are very thankful for you guys!!! ❤️

Our dog Marley was bit by another dog and required immediate treatment. The staff there was great, especially the intake nurse, I didnt get his name but a young African American gentleman with colored braids. This guy was awesome with us and the way he handled another dog coming in after ours. Truly a great asset to this practice. Hopefully I wont need to visit again, but if I need an emergency vet I will be back.

I have taken two of my animals here and felt like no one working there had any empathy, compassion or interest in my animals. Having to deal with these robots made the whole experience way worse than it had to be

The staff was wonderful and was good to our dog and us through a very scary injury. Although costly, as all emergency hospitals are, was very grateful they were open late at night when we needed them.

I came here in a referral for a severe dermatology problem in a staffordshire terrier. Years of antibiotics, steroids, baths, you name it. First appointment I was expecting a culture of the infection and a diagnosis from there. After about 45 minutes an assistant brought my dog out to my car with bottle of antibiotics and a vague description of what happened while I waited in my car. No culture was done and I was hit with a surprise 400 dollar bill. The antibiotic they gave me did not work. I came back about a week later and now they want to do the culture. Guess what? They want another 400 dollars. I then asked for the strongest antibiotic (given zeniquin) and a steroid regiment and after a confusing exchange about if Im getting the correct product I go home. Another week later the infection has not improved to livable standard. I call the office and Im told dermatologist is in only two days a week and can give me a call when shes back in. Must be nice. When I mention I cant afford this I am dismissed - oh well - they try to sweet talk me with the receptionist that went to my high school decades ago. Horrendous experience and you should be ashamed as professionals.

First time there, my dog had an allergic reaction to getting bit by ants. Rushed her there and they took her immediately. Dr. Called and updated on her condition as well as when I called I got a full update.I am very pleased with the care she received so I do recommend them. My issue was with the discharge. They brought her out and said nothing, he had no clue what was up with my dogs condition. Every question I ask he said I would see on the discharge instructions being emailed. I never received the discharge instructions and had to call back a couple hours later to see when I could give my dog some medicine which I was put on hold so they could get an answer for me. I never received my discharge instructions. Finally called back the next day to find out they had my email wrong even after verifing it before I left, nothing close to my actual email. Also spelled my dogs name and my wifes name wrong which is sorta irritating. Again care was great discharge was horrible.

Very professional, kind, and compassionate, even considering the challenges of COVID-19.

Holly Springs location is absolutely great! I’ve had to take my pup here tonight for an emergency visit. Being a vet tech myself, I knew I would not be allowed inside due to COVID protocols of veterinary hospitals which made me nervous (I’m a helicopter fur momma And my baby is such a mamas boy) However, the doctor and staff was absolutely amazing and truly put my heart at ease whether it was over the phone or when the wonderful technicians came to the car. It takes a lot for me to trust my pet around others especially when I’m not there but this staff is wonderful !!! Ashley at reception is great!! What an absolute rockstar. You can tell she & the rest of the staff truly care and that’s a great feeling! Thanks Ashley and TVRH team!!!

Thank you so much to the staff..It was hard during COVID to hand over our families great pyrenees who was hurt. My brother and his wife were out of town and I was taking care of this sweetheart..Idis is doing well and we are so glad you were there. He is the sweetest boy..Thank you!Thank you!

My puppy ate a tack and had to have abdominal surgery. The vet’s/staff were amazing, and so attentive to her. I really appreciated how informative they were, always keeping me updated. They also tired out all of their options in attempt to avoid surgery. Ultimately, she did need it, but they did try to not have to put her through that. She’s still having some issues, and they are continuing to work with me to ensure her health and safety. I would 100% recommend them!

We had to bring our husky in because her tongue suddenly started hanging out the left side of her mouth. It was a little bloody and she wouldn’t eat or drink. Dr.Cox was great and let us know that she felt it was neurological and our best bet was NC State. She was upfront about not wanting us to waste our money on an exam and then having to send us somewhere else anyways. Dr. Cox was great and really had our best interest at heart.

For sure that this place knocks you over the head for $$. After $400+ dollars they rung out of me, they finally say whats wrong. Wont be coming back.

I would highly recommend triangle vet,they took care of our dog Jake and took the time to explain what was going on with him. Dr. Cox was very professional and caring about Jake and the situation he was in. I felt like she treated Jake like he was her own which means a lot to us. We also appreciate the nice card that the staff sent. Thanks again and God Bless!

Our pup tore her CCL (which is basically the ACL in a dog) back in January. Given the fact that she is only three years old, it was pretty much a freak accident. She is very active, so we were worried that she would slip and tear her other one because she was hopping around on our hardwoods on one back leg. Every other clinic we called in the Raleigh/Durham area didn’t have any availability for a consultation for about a month or two out, let alone availability for a surgery. TVRH in Holly Springs was the only place that worked with us and got our pup in quickly (she tore it on a Saturday, we had a consultation on the following Wednesday, and had TPLO surgery the day after that). I know for a fact that this saved her other leg from tearing.TVRH and Dr. Grafinger were amazing with our girl. I’ll repeat…. Dr. Mike Grafinger is AWESOME. He called us intermittently throughout her surgery and called us once her surgery was done to keep us informed about her status. His team followed up with us the following morning as well. They gave great instructions and helped ease our nerves throughout the entire process. You can tell they do this type of surgery all the time. Lastly, this next part is what made us the happiest…Listen, our dog is our child. We were so worried about her having a traumatic experience during surgery. She doesn’t understand what’s going on, she’s in pain, and there are strange people all around her poking and prodding her. Plus, she’s nervous and skittish around new people as it is. Funny thing is… when we went back for our 4-week and 8-week post-op consultation, her tail was wagging almost uncontrollably when she saw the staff and got to see Dr. Grafinger again. She was leaning against them and licking them like they were her best friends. That told me that the staff loves animals. You can trust them to take care of your “kids.”Yes, its pricey. I think we hit about $4,500 - $5,000 after surgery and all post-op consultations. It sucks, but it is SO worth it to have a staff that knows what they’re doing who will love on your pup. Don’t skimp on this surgery and try to find a budget clinic. Trust people like those at TVRH. If she tears her other CCL, we’re taking her back to this location. They’re amazing.

While my little guy didnt make it - the staff was absolutely wonderful! I would recommend this vet without hesitation!

I took my cat to Triangle several months ago due to bleeding on her side. I was told that it was a very superficial bite. Later we had a follow up with Banfield who told us it was a tumor and it needed to be removed. They sent it off to a lab and I was just told that it’s lymphoma. I’m very upset because this could have been caught a lot sooner by a vet at Triangle. Now, I’m very hesitant to take any of my other pets there in an emergency.

Several months ago we had to bring our dog here for pain, turns out she had fractured her back and we ended up putting her to sleep a couple months later. Everyone was was great to work with! The doctor and the staff was all wonderful. Tonight we needed their services again, and they did exactly what they said they would.I would highly recommend them to anyone needing emergency services!

Not too sure about this place . Took my 1.5 year old dog here for an obvious emergency got sent home with the wrong meds . I had to put my dog down three days later . They say leave her to monitor her for 4 k $. Im pretty sure they will help you if you have a ton of unnecessary money to blow before they actually tell you what’s really wrong . My dog would still be alive if they would have done what they were supposed to do .

Unfortunately our first visit to this location was to say goodbye to a dear old friend, but the staff was so friendly, sympathetic and helpful. Dr. Chadwick was amazing with our dog. She actually laid on the floor with us when it was time to put him down and her sympathy card spoke volumes about her character. We have received notes from vet clinics in the past, but this one was so heartfelt and personal. I would recommend this facility to anyone.

Currently here with my dog and they want to charge me an irrational bill. We are unable to pay a fractional of tho price.Do NOT go here.Scam

Everyone here was super nice! They even called 2 days later to see how my fur baby was ! Also, reasonably priced for an emergency vet.

We had to take my little buddy here when he was injured. The staff was fantastic and very very quick to see him. Honestly for an emergency visit, x-rays and drugs it was much lower price than I thought it would be. I would recommend this place to everyone for their high quality of service.

When there was a weekend emergency I called Triangle Emergency and asked if my pet could be seen. I have never been there before and in a short phone call they got all my information and said theyd be ready for me when I arrived. Unfortunately we didnt make it but they offered to handle the aftercare and were very kind and professional.

I would highly recommend this hospital for anyone who has a pet that needs emergency help. I brought my baby in and in a timely manner they were able to identify the issue (tumor), swiftly come up with a treatment plan and perform surgery. The whole time they communicated with my primary vet and also helped me file my insurance. But the biggest credit that this hospital has is its staff. They have genuine concern and commitment to animals. They literally are there 24 hours to answer any concerns you have during the middle of the night. They kept my baby company constantly following her surgery and provided me with so many updates and always offered ongoing support. Lastly, I did price compare for her surgery, and they were over $2000 less than other surgeons in the area.

Our goldendoodle received top notch emergency care here after an altercation with another family dog. He needed to be put under for quite a few stitches in different areas. They were so caring and thoughtful and our pup has recovered amazingly well post visit. Dr. Stephanie Pferdeort did a remarkable job on his stitches with very little scarring visible. I am so happy with the care he received as well as the level of compassion and warmth shown by the staff. We will definitely return to this location should the need ever arise.

I had an emergency in the early morning hours with my puppy and rushed right to the office to have her seen. I was given what felt like a meh diagnosis for my dog because a 5-8000 dollar surgery wasnt my first pick. Once I was at the counter I realized in my haste I left my wallet at home. I kindly said Im sorry I need to go home and come back and I was treated as if I was stealing their services while the whole time I was going home my dog would still be there. It was a terrible interaction all around. I would never utilize their services again.

We lost our cat Herman for 4 weeks. A nice person brought him to Triangle and they scanned his chip. When they called we were nearly in tears. The staff were so nice when I came to pick him up. Gave us a carrier free of charge! Needless to say, they are our new Vet.

Had a really great experience here when my cat could not be seen by our regular vet. They recommended we bring him here, and they were so polite, very honest with treatment options, and made sure we were aware of pricing at every step (along with whether certain steps were truly necessary). They were judicious with their advice, and laid out all the different options so we could make the best decision for our cat (hes fine, by the way :)

I had never been to Triangle before, but my poor frenchie had become very ill and I couldnt bear to see him suffer another day. It was a weekend, so we took him here as our regular vet was not open. The staff and Vet are superb. She evaluated him and assured me that it was his time. They let me hold him in my arms and gave me all the time I needed. She even spoke very soothingly towards him and told him that he could have chocolate in doggy heaven. I truly recommend this place.

All this place cares about is money. They charged twice as much on everything because it was late night. Then they take your animal out of the room to do whatever it is they are doing. Another visit we had they completely missed my dogs elbow being dislocated even after the xrays. And finally my son took a injured stray kitten down there and when we tried to check to see if she lived they informed us since we didnt take financial responsiblity for the kitten they wouldnt tell us anything. Wow!! I dc care they just lost my business. I will drive to Cary going forward. Quartet cares. My son is so upset not knowing if the little cat made it and they are ridiculous not to tell us.

Be warned! This place may look nice, but the care here is sorely lacking. My dog was home on palliative care as her liver was failing. She took a turn for the worse late on a Sunday night. The whole time we there, we were the only people in for services. Just us.First, they took her from me, went to the back and sedated her without my presence. The last thing she saw was me standing in tears as they took her a away from me. She did need to be euthanized, which broke our hearts as her survival story is one for the record books. TWICE while we were there I asked them to please put in their system who would be picking her up for a private cremation. I use Carolina Pet on Glenwood Avenue - Steve is AMAZING. Twice I tried to get them to at least write it down, put his name and number in their system, we wanted a private cremation. Oh no, I was told, they would remember.Got a call from Steve at Carolina Pet the next morning, he had been there to pick her up. This vet hospital gave our precious dog to the wrong crematory and had her marked for communal cremation. He drove to Greenville to get her and thankfully was able to before they had done anything.Did the hospital call to apologize for their HORRENDOUS mistake? No. I sent a letter to them about this and was very detailed in every aspect. I got a letter back that this only happened because they were busy. They did no apologizing. They were not busy.This is the closest emergency vet to where I live and I don’t believe I will EVER go there again. Utterly incompetent.

In the waiting room, another customer and myself discussed our agreement of dissatisfaction regarding TVRHs organization and customer service - the customer i was speaking with made the right choice to leave after her fist consultation with the tech vets and Doctor - I stayed because I needed antibiotics quickly for my dog. I received multiple explanations that both contradicted themselves and were ultimately explained highly unlikely and not based on test results when I got a second opinion at Animal Emergency Clinic of Cary (which was a dream come true compared to this place!). Dont go here. I talked to two of my neighbors and both agreed that had a bad feeling about this place from their last experience as well. There are other options - do the right thing for your pet.

We had been struggling with a very bad tumor with our lab for months now and had been to two vets, considered if it was the end but were still trying some final efforts. Today I came home from work and she had declined, we knew it was time. After months of trying to decide it was true when its time you know. I had planned on doing an in home euthanization service but this evening I knew she shouldnt wait, it could be overnight that she passed, she could be in even more pain, it could be slow. This was our first visit to triangle vet and just picked it because it was very close, didnt think Holly Springs had a 24hr vet. The whole family went and the staff was great, they made the process smooth and personal. The family room was very comforting and personal and I really appreciated the vet taking the time to reassure us that she too thought this was the right decision, in addition to other things I saw in our dog she was breathing heavy. The vet had mentioned that she had trouble breathing when she was in the back room and that it was probably why she didnt want to lay down, easier to breath standing up. Her assessment that the tumor was not a good candidate for operating was also helpful in making me feel that I did not neglect doing the last thing I could to save her. So often doctors dont want to share there opinion and give options, but tonight I needed that unwavering determination. Explaining what would happen as she passed was also very helpful, if the vet had not told us about the postmortem exhale I would have thought she was still hanging on . We were given as much time as we needed to say good bye then we came home and berried our dear dog, it had been a long time since she looked that peaceful, we all felt good for her in the end.

Weve had to take 3 different animals for different emergencies here and weve always left happy with the care. Weve had a 16 year old dog fall down stairs, a cat that needed to be put down, and recently a dog that needed emergency surgery. All have been tough situations and weve always been treated with care and consideration by all of the staff. We have always felt that we were properly informed of our options in very compassionate ways. Always quick and willing to answer calls and any questions that we may have. Prices are a bit high, but they were always up front with costs. I understand how their pricing can be higher however since it is essentially an er for animals. People generally pay more for the immediate care that ers provide, so makes sense that animal ones do too. Highly recommend for urgent needs!

I just wanted to thank everyone at TVRH of Holly Springs for taking such good care of our sweet Australian Cattle Dog Duke. Duke has a habit of eating things that he should not and back in January he ate a corn cob. He was in severe distress so we took him here and was told there was some kind of object in his stomach. Luckily the surgeon was already there so they were able to do surgery right away. He came home 2 days later and was doing great until in May he decided to eat a sock. He could not get this out so he had to have surgery again and is now all healed from that one. Everyone at TVRH took great care of him and were always very nice and helpful when we called. I was very pleased with the care and concern we received at TVRH and we will certainly go back should we have the need in the future.

Cant say enough great things about the incredible care they gave my dog and I during a very scary situation. The staff was patient, attentive and overall fantastic. Would highly recommend them in an emergency situation.

Cant say enough nice things! They were so nice to my dog and helped him in his time of need. It is more expensive than a vet but I thought the services were very reasonably priced for an emergency vet clinic. If my dog needs emergency attention again, we will come here.

Annie M,Were terribly sorry for your loss, and know how difficult dealing with the death of a loved one can be. If theres anything we can do to help you through this transition, please let us know.As far as our phone protocol, typically when someone calls with a dire situation, and is in need of emergency care, we do recommend they bring their pet in immediately. As you pointed out, every second counts; instead of wasting time on the phone-guessing on necessary care, we encourage pet owners to bring their animal(s) in for a full assessment.Once patients arrive, our doctors and technicians provide the next level of care in a timely and organized manner to ensure the stability of your pet and to ease your peace of mind.Again, please call us if theres anything else we can do,Sincerely the staff of Triangle Veterinary Referral Hospital

I brought my cat in on Tuesday evening as he was in a very bad way. Sadly, his prognosis was not good, so I made the decision to put him down. I found the staff to be very supportive and accommodating.Today I received a card with hand written notes from everyone working that night. Words cannot express the gratitude I have for everyone involved.

The entire staff that was working at 10pm on 5-26-19 was absolutely outstanding. Our poor Boston was not doing well and they were so caring and professional. Dr. Laura Ellsaesser examined her throughly. I am happy to report as of this post Gracie Bella is 90% better thanks to the kind caring staff at TVRH of Holly Springs.

This place is very nice. Came late Saturday night with a sick cat. The staff and veterinarian were wonderful, gave me options and were very up front with costs and decisions. Highly recommend them.

Brought my cat in this morning for a fairly simple visit for an inflamed claw. Dr. Cox was was very friendly, but not the most honest and forthcoming. She kept telling us that someone would be in with our cat’s medicine, or our discharge paperwork, in 15-20 minutes, but no one ever came back. We waited 3 hours!She initially quoted us a price of $350 out the door, but when we checked out, we were told it was $471.We complained that it was not the price that we were quoted, and she even agreed that she did tell us it would be only $350. She adjusted off $75 from the total, but would not adjust it to the price she gave us.My main complaint with our visit was the multiple excuses and lies we were told this morning.I understand that emergencies happen, and those deserved to triaged.But if you tell someone you are going to do something, you should do it, and not make excuses.We were asked to pay before we ever saw any paperwork to look over our charges, and these charges were astronomical. We paid about 200% markup on medication from what CVS would have charged us.I finally had to ask someone to just bring my cat out and her medicine so we could leave.It was ridiculous and a hot mess.I’ve been to this location several times before, and have been very happy.This visit was just a hot mess and I’ll NEVER come back. That makes me sad because I really used to be very happy with this location and they are convenient for emergency situations.

Their prices are borderline extortion, our dog had pyometra which is a medical emergency and they gave us a price range of $3,000-$6,000. Also stated in front of one of the kids that the other option was putting her down if we couldn’t afford that. Of course we could always try another vet but she needed surgery regardless. We took her to Banfield and they performed the surgery for less than $1,000. While I’m sure the doctors are very good at what they do, they will take you for a ride if you let them.

I brought in my senior dog for trouble breathing and what felt like fluid building up around his chest. It took me 10 minutes to get him to TVRH. My complaint was it took TWO hours for the vet to see my dog. The vet tech took his vitals when he came in and considered him stable and kenneled him in the back. Due to their being other patients that were more critical they waited 2 hours for a vet to exam my dog. After waiting that time they discovered he had air building in his chest cavity and his breathing was critical. After X rays were taken they found he had air accumulating in his abdomen, throat and chest. From the minute the vet actually examined him to fifteen minutes later they told me my dog was not going to make it. The staff was very professional and compassionate. I just wish they had had more urgency in caring for my dog, if they had taken his emergency more serious and had acted quicker in examining him possibly he could have been saved.

On March 15, 2018 I brought my cat here after she had a still born kitten and it been over and hour and the other one had not come out yet.Almost at soon as we got there they from her back and told us that the other kitten was stuck in her with no heartbeat and that she would need surgery to remove it, she had a fever and was very sick. They gave us two opinions, a C-section or a spaying. The C-section was more expensive and spaying her would do the same thing as a C-section so we went with the spaying. Our problem was that it would be eighteen hundred dollars for the spaying and we didn’t have that, we called around to other places and the price was the same. I don’t remember the names of the people who helped us but they got their manager to bring down the price of the surgery to twelve hundred for us so of course we said yes and they went over with us that she might not even make it through this surgery, we said our goodbyes just in case and told her she was a great mom.Once they took her back we went to eat lunch up the road, just was we where finishing and about to go home my mom got a call from the vet, I was asking she what they where saying as she was talking to them and then she said the words “so is this typically when people come in and say goodbye” when I heard these words my heart compleatly broke, in a way I have never felt before. We ran to the car and drove back to the vet where they gave us our own private room and let us sit with her for as long as we wanted. They told us that she had anemia, which means that she has lost a lot of blood and that if they did the surgery she wouldn’t have made it through it.Bree was my cat, i cleaned her ears, I gave her baths, I trimmed her nails, I brushed her fur, I slept with her at night and I fed her everyday and when I found out she was pregnant I felt her baby’s kick every day when I woke up and every night before I Went to bed, and the whole time she was pregnant I told her she would be an amazing mom.My mom, my little sister, and my boyfriend. For the first 30 mintues I just held her and cried on my boyfriends shoulder, who couldn’t even look at her. Bree was his favorite and that wasn’t the way that he wanted to remember her. My mom left to get my little sister. When they got back it was another 30 or so mintues of everyone holding her and telling he we lover her. The lady that was working at the front desk that day have us a little bell to ring when we where ready for the doctor to come in. Because she was my cat my mom let me decide when to ring the bell. Bree was purring the whole time but I could tell she was tired. When the doctor came in he asked if u wanted to hold her if we all wanted to be around her. We all agreed that I should hold her.She had a iv in her arm that he pushed the anesthetic through. He left the room and told us to get him when we where ready.I held her for the last time and told her that she truly was the best mom, as she decided that she didn’t want to live if her baby’s couldn’t. She was put on earth to be mom. And that is what my family has made peace with.The love you share with an animal is truly amazing and you could never understand if unless you have felt it.The triangle vet in holly springs was amazing. They gave us little ceramic hearts with her paw prints in it that I keep on my dresser. They where nothing but caring and nice the whole time.I know the love I showed to Bree is the same love she shows to her baby’s, where ever they are now, they know they will always be in my heart.

Brought my dog in last night at 11 pm (hed been vomiting up everything all day), and I could not have been more pleased with my experience. So thankful that they were close to home and able to take him so quickly and fix him up.

Twice now my cat has decided to have a medical emergency on a weekend evening. And twice this facility has saved the day. Yes, they are pricey, but this is an emergency vet service. Human emergency rooms are expensive too.