I am so tired of seeing homeless people in this bank! It always smell disgusting, the door is rarely locked and it is scary to go in there after hours. I just walked in to use the ATM and was greeted by a man on the floor with a bunch of bags and junk. Two days ago a man was in there asleep and BAREFOOT. This is very disturbing, unsanitary and uncomfortable, especially in the middle of a pandemic! Your entrance should not smell like a sewer. Fix it!!!!!!!

I went here today to wire money to an overseas account which needed an intermediary bank. They had no idea what to do. I was very disappointed. If I were sending a small amount I would have not cared, however it was substantial and now I am nervous they did not do the transfer correctly. The teller I was dealing with was sweet, however the lady who tried helping was confrontational. I remarked that I do not know anything about banking; it’s not my line of work. I was told by one teller they don’t usually have intermediaries. The confrontational teller told me that this was not an international transfer but a domestic. Turns out she was wrong, so she just stayed away after hearing she was wrong. Anyway, this is one of two banks open in the area because of COVID. If you have the choice, go to Journal Square for any “complex” banking. You should be fine depositing and withdrawing here though.

The folks here are professional and sweet. How do you embody both of those qualities at once? Arent they in tension with one another? No. They are not. Its a good bank

Loved my experience today, Lu assisted me in cashing my first check into my account I was confused on how to get my paycheck cashed into my account because my employer had given me a prepaid card from a different bank with my check and she explained to me that it didnt matter what check it was that I can still cash it very helpful explanation

Never use this bank, ever. If their ATM swallows your card and it’s not a capital one card they will not give it back. If it id a capital one card they will make you wait for an hour. Unfortunately mine was not a capital one card so I was screwed. Aince that was my only funding sorce and I was going to pull out cash I am not without cash until Monday. I have a few groceries for the weekend so I’ll make those last. Then in addition they have their overdraft fees. I told them to just refuse the card if I have no money but they won’t allow that, they love overdraft fees. Never use this place.

Great bank and Services.*Note: you can deposit directly to your CapitalOne 360 savings here. :)

This branch sucks Ive been a customer for a long time....and Ive never receive such a disrespectful treatment from that ambassador Sebastian....he is the WOrSE NASTY DISRESPECTFUL person Ive ever come across!!!!! I call the bank and he couldnt help me in anything!! He said he cant help me if I dont come to the branch....I explain to him Im far away and he answer so? What kind of branch is this?

Very polite and efficient!

I went in today to deposit checks, and saw the line was long, and there was only one teller, but hoped another teller or two would be back soon. I waited for 35 minutes, from 1:50 until 2:25, and still hadnt made it to the teller. I had a 2:30 meeting, and had to leave. I spoke to the bank manager, who apologized, saying they only had 2 tellers today, one goes to lunch from 12:30-1:30, and the other goes from 1:30-2:30. This means that it is a 40+ minute wait to do your banking during the time almost all working people have a lunch hour. During this time there were at least 3 other bank employees in the building, but none seemed able to cover for a teller. We opened a business account at Capitol one because we thought it would be convenient--good location, longer hours than our other bank. I guess none of that matters if you cant actually get your banking done. Theyve lost my business!

Very friendly employees- great location, been banking there since it was Trust Company of NJ!!!

Great bank 💕 Nice friendly people

Very nice experience with Jennifer Charles. Very helpful

Clean and efficient. Free wifi available.

Bus stop to NYC and other parts of Jersey right in front of the bank.

Very good bank good service.

Very good service,

Waited for 45 minute, after left with out help :(

Very bad service

Fast and friendly