The best AT&T experience ever in Hilton Head, SC. We were in need of an iPhone upgrade and family mobile plan evaluation. Thanks to Jordan, he was able to consult us on the best phone package, retain old Apple phones and the purchase a new iPhone 12 Pro Max! He also explained the AT&Ttv streaming benefits and an exclusive first responder mobile network called FirstNet! Ask for Jordan, I know he’ll be happy to help you!

I was helped by two extremely knowledgeable technicians on sale consultants Ito Cortez and Karina Padilla Ramirez… I took the time needed to get me set up on first net which is important to me and doing it today was very important as far as timing!

Lori was super helpful and provided outstanding service in helping set up my new iPhone. From the get go, it was a great day experience- she greeted me at the store entrance and was ready with all that I n ended. She went over and beyond in helping me charge and activate my old phone and get trade in credit. She is very seasoned and pleasant to work with! Great job Lori! Will stop in next time to say hello! All the best!

The rep Faith was an absolute joy to work with! She is very knowledgeable, walked me through all the options without a hard sell tactic, then took the time to switch everything over to my new phone - and even added my screen protector and new case. Overall an excellent experience!

The staff was wonderful! Faith was so knowledgeable and patient. She was able to help me find the best deal for my money. I would highly recommend her and would definitely go back again!

We have had multiple positive experiences at this store! Jordan is a rock star! After multiple calls to customer service, I came into this store and Jordan went above and beyond with his manager Octavia and together they got my issue resolved! So appreciate them going the extra mile! It led to adding another service & we will always use Jordan for all our needs! More than 5 stars are deserved!

Great service! I broke my phone and was able to get a new one same day, I had many questions about prices and my monthly bill and Ito was very helpful he answered them all. He was super patient and understanding he didn’t get agitated when I would go back and forth with different questions or change my mind which was great because you don’t get that customer service much anymore. He told me about a great plan option that met all my price needs which was an upgrade in plans. So I left with a new phone and new phone plans for my whole family! I’ve been a customer for over 8 years and today was the first where I left feeling happy and with a lower monthly plan rate! Which was really awesome thanks again to Ito and at&t for great service!

This store is great! We went in and came out with new phones for my family. Our sales rep was Ito and he did an amazing job at helping us trade in our phones and get new ones. Highly recommend!

The reviews I read of Jordan Atkins and this store seemed too good to be true, but I was desperate after having absolutely wasted hours on the phone with worthless AT&T service through 611. But Jordan was every bit as advertised. Helpful, thoughtful, insightful, totally solved my problem (which was essentially putting me out of business during my working vacation), a real superstar. Thank you Jordan and thank you to whatever AT&T rep had the brains to hire you and offer your services to someone like me.

Faith at the Shelter Cover (HHI) location saved my life this AM. She went above and beyond any and all expectations- honestly she’s the reason I kept my AT&T plan. Give her a raise ASAP- I’m requesting her for anything from now on!!

Lori was an expert in handling the purchase of my new IPhone. She answered all my questions, showed me everything I needed to know, and made the process extremely easy. Have given her name to another upcoming customer. Truly a pleasant experience.

I cant begin to express my appreciation to Jordon for his outstanding customer service. First, he was very helpful in helping me obtain a replacement phone for my newly purchased decectivr S-21. When I received the phone, he personally switched everything from old to new. HUGE help!! But what he did the day after stands out most. I had a few glitches and I needed help. As he was going on break, he saw me and asked how things were. I mentioned my glitches. he took time from his break to FIX my glitches and I was on my way. THANKS Jordon...you rock!

I showed up to the store a little after 4 to find a sign that said closed for lunch form 5-6. Ok no big deal even though your hours online say that you are open until 8. So I came back at 5:10 there was one person helping another customer. No big deal, I walk around for a minute looking for a phone case (the reason why I came there in the 1st place) and another customer walks in. The guy working said “there is a wait of about 30-40 minutes per customer, I’m the only one working today.” What the heck? How do you run a business like that? I’ve been an AT&T customer for almost 20 years. Horribly managed store and I will not be coming back.

Normal horrible unethical gouge. Feel trapped to to business with AT&T and think they treat loyal customers horribly

Jordan Atkins is a great representative for the AT&T brand name. Loyal and knowledgeable of the product and able to present them with passion and engagement of the customers. We have purchased items from Jordan on four different occasions and will recommend him every time I have the opportunity. Tim Carter

I worked with Joe from Conn and he worked wonders getting my devices restored and online. kudos to Joe.

Octavia, Veronica and Karina were great today. They made sure all my needs were met and were out of their way to provide an unforgettable experience. They’re the best!!!!! 😁

On the Island for a sun break and decided to swap out two iPhones. Jordan at the store is aces. Knowledgeable, helpful, courteous and will steer you to the most appropriate data plans. He understands the products and plans. Plus, he skillfully handles the technical transfer to the new phones. I’ve been an ATT customer for over 20 years, Jordan is the best representative.

Came here to trade in/upgrade my iPhone, Lori was very professional and patient. Other employees that I encountered were also very nice.

Had such a good experience!! Highly recommend Lori, she was very helpful and knowledgeable!!

Ito is very help full and this personal wonderful the Manger Octavia they both go out to help me I will back

I had to come by the store several times this week trying to add a new line and transfer an existing number with my fiancé’s previous carrier. Veronica got me started in the process and finally helped me put together and follow through with the pieces I needed to make it happen. I’d also like to mention that the manager, Gabriel, noticed on my last visit that he had seen me repeatedly and took the time to specifically dig in to my needs and connect me with the most helpful person possible.I tell anyone who asks about carriers in Hilton Head that my cell phone reception and the customer service every time I walk in to the physical location at AT&T is unmatched. This absolutely aligned with my previous experiences.It takes a special crew to make in person service preferable over doing it online.

Ito was very helpful went above and beyond helping me he is an asset to your company.

Jordan Adkins is the total reason gor my 5 star rating, i have been ready to cancel at&t service twice due to run around and 100 transfers to the wrong department with phone support both times jordan made me feel that my business was important after being to the point of insanity with phone support. He was Amazing on both occasions and i recommend he handle all your custer relations training. He is brilliant.

ATT Hilton Head South Carolina is a one stop shop and has everything that you need for cable, phone, and internet solutions. I like being able to take care of everything in one place and have the customer service that they provide to be able to help in person and answer all of my questions. They are very knowledgeable and efficient and have taken care of everything that I have needed over the years. CINDY BROCK WAS FANTASTIC!!!

With the new iPhone 12, there was a bit of a wait for walk ins but once it was our turn, things went very well. Thanks to VERONICA who is extremely helpful, knowledgeable and very professional. Thank you!

Lori helped us get 2 new phones and upgrade everything to 5G.👍👌😁

Great attentive personal and patient service

The AT&T Store in Shelter Cove meets all your needs for any products they carry. Jordan Atkins is one of the consultants there and he will make your visit rewarding! His knowledge and positive energy will meet all expectations without being overwhelming.

Usual wait times. Make an appointment online before you go.

These sale reps are really nice and easy to talk and work with . Gabriel the assistant manager was so generous and made sure he helped me to the best of his ability . Karina was my sale rep even tho i was her first sale and a new rep . She was really helpful and knowledgeable. These people really took care of me . Nicely done !

This store was very helpful in saving us money with the AT&T TV programing and they were friendly, helpful, and honest with the service they provided, and helped us get the latest Note 20, they made us feel very welcome, I would highly recommend!! Thanks!

Jordan was super helpful! He helped my fiancé and I switch carriers and update our new phones seamlessly. My fiancé a few days later decided to switch the color of his phone and Jordan set us up with an appointment. With the appointment we had no wait. He was professional and knowledgeable and made the whole process much easier! I would definitely recommend working with him!

Convenient location and super nice helpful employees.

My son lost his phone at the beach and they were very helpful in getting me the information I needed for the warranty to get it replaced.

Jordan was great !!!! Very helpful, respectful and willing to answer any questions. About anything to do ceil phones or Recommendations for restaurants, and about the area here on Hilton head inland. Thank you, by far my best experience ever at a at&t store . Only wish at&t stores at home was this helpful.

Jordan is awesome. Gotta wait a while for him sometimes, but its worth the wait. He always fixes my problem very quickly.

Lori was the best ever,

Pleasantly surprised at the quick and personal service. Jordan (I think was his name) was extremely attentive. Everything except high prices, was perfect.

Veronica is amazing, extremely helpful and quick. Great customer highly recommend going to her for any questions!

Its at&t !¿?¡

Need improvement with customer service

Very helpful to move my mom from her old slider phone to my OG Google Pixel that I have her. Transition was nice and ready thank you! Now my Mom had a smartphone!

I always received outstanding service and respect. The employees at The Shelter Cove location are very knowledgeable and on point when they provide the information requested. Good team, I hope they continue to produce great employees.

Bill and assistant manager were,so friendly. I needed to exchange my phone I had just bought in MichiganHaving good trouble with Samsung Galaxy edge 7. They exchanged it for a new one. Easy to work with. Had .you daughter with me who needed a new phone . Got her the galaxy 7 edge. I cant say enough about Bill and Brandon. Great guys. Went out of their way to help us. Thanks guys. Would, highly recommend your store to anyone !!!!!! 6-5-2016

We stopped here for help with our AT&T phoned. Jordan made our stop worthwhile! Pleaset Courteous and Very Helpful! Fixed our problems No Charge. We will remember this thanks to Jordan!

I went to the store based on AT&Ts phone tech support. The told me to request a new SIM card. The device was working at the time but had become increasingly slow. After I left and found out I now could not connect at all. I called customer support back. They told me my unlimited plan had been changed and I would have to file a grievance report to see if my plan could be re-instated because the plan has been disscontinued after my participation of 3 years. Another example of a very large company using computer programs to control employee behavior that has no relation to what goes on in the imperfect real world.

I went in with an issue with my iPhone. It wasnt connecting to at&ts network. The saleswoman was visibly upset with me once she knew I wasnt there to buy a new phone. If her look could speak it wouldve said youre dead to me.I know we have quotas to hit, but seriously there is such a thing as the slow play. Crush the customer service and people will come back to you.Ive read some other scathing reviews about this store, as of right now I would say they are accurate. I think there must be some bad management driving the sales people to be pushy and disgruntled.Pull it together AT&T at shelter cove. We need ya.Oh, and i left a 2 star review here because once we finally established that I wasnt going to buy a new phone, she was able to expertly and immediately fix the problem and I was out there door in one minute.

The crew at my Hilton Head AT&T store sat with me and patiently worked out all the kinks of my new phone. I believe in leaving things to the professionals, Jordan and Timothy are the real deal. Check it out for yourself, customer service is not dead yet!

Rude and ignorant! Tim refused to give my husband his card or give him the names of the employees in the store. Dont deal with them ever! Verizon is always the way to go if you want competent service. By the way Tim, getting the Corporate number was easy! Why are you trying to hide names instead of helping customers?

Went in almost at closing with some questions. Jordan was kind enough to stay late to answer our questions, find a solution for us, and thats also was going to save us money. Great service!

The people that work in this store are low class and should NOT be representing AT&T. They are completely clueless on how to do their job. Be warned that they do not care about customer service and only care about making numbers for the store. They will nickel and dime you any chance they get. All the AT&T stores that I went to in California were exceptional. Why is this store lacking so much? I have never had an issue with AT&T ever until now. Unfortunately this is the only corporate store in the area. NOW I see why everyone hates AT&T here....because their only option is to deal with this ghetto store. Dont bother complaining to them, as they dont care. Be prepared to get told to call customer service on the phone as they hand you a card with the number on it.

Veronica was nice N helpful. Nice store

Excellent curbside service.

Excellent customer service and very knowledgeable and short wait time. Lee did a great job fixing my problem, made sure my device was working properly and answered all of my questions in a way I could understand. Great store, will return in the future should a problem arise!!!!!

Warm and friendly.Gabriel the store manager was gracious and helpful.

Im a new customer and currently have 4 lines all iPhone 7 plus. My mom was not comfortable using the iPhone,so I went to the store at Shelter Cove Towne Centre, 34 Shelter Cove Ln #160, Hilton Head Island, SC 29928 to purchase her a basic flip phone. Upon entering the store I was greeted by a lady named Lori.I explained my situation and she asked if I were adding new line. I said I needed to activate it on an existing line.She responded by claiming she would not sell me a phone. When I asked why she claimed because of low stock. I responded in shock you can add a line but not sell me phone for an existing line. Her response was to go to Walmart or Kroger and purchase one there. This service is completely unacceptable in my eyes. I guess they have sales quotas and my service doesnt matter.

Paris. I spoke do was very customer Friendly. Did a great job.

Excellent customer service & affordable phones

The sales staff were great.

Took a long time to get to me and couldnt fix my problem. Nice guy though.

Friendly, helpful customer service and not rushed into making decisions

The staff is great always willing to help

Reps are very knowledgeable. Customer service is great and they took care of everything I needed

I came in to talk about minute overages and why they were happening. Possible nights and weekends change or no more ATT free calling? Well they basically told me that couldnt help me AT ALL and that Id have to call customer service. Even after I told the lady that I had already called them and they kept transferring me and putting me on hold for over 40minutes. Which of course I payed more overages for! Im no longer paying a few hundred dollars (4lines) a month for inferior cell reception and unlimited data(which really isnt unlimited). Verizon here I come!

Horrible customer service. Went to at&t to buy 2 iPhones and switch from Verizon. Was waiting 40min for someone to help. Seams like Jordan did not really wanted to help me and my wife to choose good deal for us and sell us iPhones, which we preorder online and just wanted to pick un in the store. He told us that we need to cancel order online and do new order in the store, which end up costing more money. However, provided very confusing information about the payments, all the time prices was changing. Also in front of us when we was waiting 40min, and when we was talking to him, he was joking with colleagues and buying phone for himself, instead of helpinh us and provide good customer service. After when he didnt finished explaining about deal and answering our questions, just give us his business card and said you guys can think about it and come back tomorrow, let me know if I can help - even thou my husband dont have phone already for 3 days, because his phone broke, and we really needed to purchase one.Very unprofessional! I hope this at&t store can find good sales people who will be professional and know how to provide great customer service and help their customers!

It is a very nice store but we did have to buy a phone again.

The nicest AT and T shop around. Staff is super helpful and knowledgeable.

Very helpful staff!! The store is also really cool

The Salesperson i had to deal with gave me insurance for my iphone 6 which was 99.99 but he said i would only pay a couple of bucks per month. And He changed my data plan from 10 gb( which was $100 ) to 30gb( which is $225 ). I have been scammed by a person who is supposedly represents AT&T. What a joke. His name is Alex from the Hilton Head Island AT&T store. Plus my monthly bill is $667.51. Please Help.

Very professional, extremely helpful

Seth Green, store manager, was awesome, knowledgeable, and patient with this 70 year old techie want to be!! Thx

Had an incredible experience. Highly recommend this store!

The lady treated me like an idiot and my family and I could tell she was irritated because we were not there to purchase something. She was very short and not helpful by any means. I do not recommend this branch. She acted like I didnt know anything because of her lack of knowledge. Very displeased by the service and the way I was treated.

We had a very bad experience with the AT&T Hilton Head - our customer service rep Lynette was not truthful and we ended up with charges we were told we would not incur. I would not recommend doing business with AT&T Hilton Head.

Very nice building and staff

What a great store! I loved the staff!

Store was nice and new BUT is chronically understaffed. I went to pickup an online order and ended up waiting 1/2 hour just to talk to someone.

My 1yr old nephew threw my phone in a lake, these guys staid late on Sun to get me setup on a new phone... thank you!

Terrible service. Don’t go there unless you want to wait 3 hours. Avoid this store.

I tried to get Direct TV. The tech failed to show up two times. I then had to wait on hold for 23 minutes for someone to cancel my order. What a hideous experience.

Lori was awesome🤗🤗

The wait was horrible

We purchased two phones at the ATT store.

Great customer service!!

Clean, polite

Bad customer service

Sucked...

Terrible customer service

Great

People here is kind

GREAT SERVICE

Greta staff

It was super helpful

The best